Chatra software


Chatra is a cloud-based live chat platform aimed at small businesses and e-commerce retailers. The solution helps users to increase online sales and conversions. It enables businesses to wait for customer to ask a question or initiate an automatic conversation with all the visitors.

Chatra offers a group chat functionality that enables different employees and account or product specialists to cooperate together in the same chat window. They can also provide customers with the expertise and information they need, without needing to transfer the chat or ask the customer to wait. Group chat can be used as a training tool, giving new employees hands-on practice while under the supervision of more experienced employees.

Other features of Chatra include read receipts, notifications, chat notes, multi-lingual chat widget, offline messaging, dashboard, file transfer and more. The solution also offers integration with Google Analytics that helps users to analyze data on the basis of various events.  It provide options to customize the look and feel of the live chat experience.

Services are offered on per agent per month subscription basis. Support is available via email and through live chat.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Mac OS , Linux , HP-UX , AIX , Solaris , Unix , IBM OS/400 , Web browser (OS agnostic) , Windows 2000 , Windows 8

220 Reviews of Chatra

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  • Verified Reviewer

    Number of employees: 1 employee

    August 2018

    Chatra

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is a nice chatting software to use that is quick

    Cons

    It can get a little to androidy to use to chat

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Queen from Nyamwaro Event Organizers

    Number of employees: 11-50 employees

    August 2018

    So fast

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    Integration to a clients website. They loved it

    Pros

    I love the reliability, agility and delivery promise the software has brought to out realm. It is fast, reliable and awesome

    Cons

    The pricing model might deter people from getting it, if they do not know the ROI that the software is capable of

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • sofie from ByLayer

    Number of employees: 2-10 employees

    August 2018

    fantastic online business help

    Ease-of-use
    Functionality
    Quality
    Support

    It really helped with the customer communication, I always think that if you have a doubt with something regarding the understanding of the features on a website, the customer might give up very fast, because it takes too much time to go to your email and send a​ message and then wait to get an answer, with Chatra this problem is solved, people/consumers can get real-time answers to their question while being on the website, it made indirectly things better for my business by making things easier for my customers

    Pros

    I really like how easy and pleasant it is to be used, the platform design is very modern and clean, and it integrates well with the desktop application. Another thing that I really like is that you can also create​ automated messages based on the different situation, therefore it is very flexible and helps in any kind of situation the users.

    Cons

    There is not really something that I don't like, it just can get a bit costly if you need more than one online agents, but there are pretty flexible options, even the free one is already quite convenient.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Luis from Arturo Michelena University

    July 2018

    It is the best communication option for small businesses

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros


    Chatra is a live chat system, which has helped me stay connected in my small company with different types of clients. Being able to have more than one chat open at the same time, Chatra offers you the opportunity to maintain perfect contact with buyers and sellers of the market. In its free version is an equally functional application, although with its limitations, it is enough time for you to understand how the application works. Paying the monthly membership is ideal for small companies to always stay in touch with all the buyers in the market. Fairly recommended.

    Cons

    Personally, I'm not in favor of the free versions. I think that the periods of testing in such a complex application as Chatra are not enough to be satisfying to understand 100% what the application offers. and as last two complaints is that the software does not have html support and does not have time triggers for active pro chats.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Chatra, Roger Wilco LLC

    August 2018

    Thanks for the feedback, Luis! We do have time triggers, just use "Time spent on current page" or "Time spent this visit" conditions in the trigger settings. Hope this helps! And sorry for the delayed response.

  • Verified Reviewer

    July 2018

    Turned out to be the best option for small online shop project

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Our raw estimate is that we increased sales up to 30% thanks to clients appreciation growth

    Pros

    We was able to try the chat for free (with single operator only) that made easier to make a decision to purchase Chatra subscription. What we liked them most as we got paid version is ability to create group chats. We have up to 10 operators coming online simultaneously and some of them are experts in particular areas. When some specific question comes up, it's easy to drag expert guy into it.

    Cons

    Once we got an issue with widget rendering on device with small screen.
    By looking into advanced configuration of the widget we were able to figure out how to scale it in proper way though.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Chatra, Roger Wilco LLC

    August 2018

    Thanks for the feedback!

  • Emeka from Boston University College of Engineering

    June 2018

    Chatra is a great live chat and messaging software for communication with software.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Chatra is cost effective and very easy to install and manage. It's also very efficient with minimal issue.

    Cons

    While this could be easily fixed, I feel like the mobile have too little functionality.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Chatra, Roger Wilco LLC

    July 2018

    Thank you for the feedback, Emeka! Could you give us more details of what features you need in the mobile version? Please share your suggestions in the chat or send them to support@chatra.io

  • Verified Reviewer

    Number of employees: 11-50 employees

    June 2018

    I have experience using Chatra in the past in order to communicate with consumers in real time

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The ability to communicate with consumers as they used our website in order to ensure that their questions are answered and that they receive the best customer service.

    Pros

    Chatra made it easier to connect and work with consumers as they used the website that I was working with at the time. Visitors used Chatra to ask questions that we were able to help them with to ensure good customer service.

    Cons

    We had some installation problems that required the occasional reboot of programs attached to Chatra but were able to solve the issue overall. Customer service was very helpful in this matter.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Chatra, Roger Wilco LLC

    June 2018

    Thanks for the feedback!

  • aaron from nationwide accss

    June 2018

    Interface is neat and clean. Plus you can do group chat!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Group chat! this is the feature that we loved but the pricing is not great

    Pros

    What we liked most is the ability to have group chat. The chat application that we used before doesnt have this feature.

    Cons

    Pricing is expensive. we ended up not choosing this app, mainly because of their pricing.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Chatra, Roger Wilco LLC

    June 2018

    Aaron, thanks for the feedback! And sorry to see you go.

  • Daniel from Specright

    June 2018

    Great, creative way to interact with website visitors

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I love the fact that it has a really fresh, easy feel to it. It makes it simple to access and interact with visitors, as well as manage workflows

    Cons

    If I had to say I don't like something, I suppose I wish there was a little cleaner interface, but that is getting pretty nit picky.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Chatra, Roger Wilco LLC

    June 2018

    Thank you, Daniel!

  • Kira from Specialty Communications

    June 2018

    Streamlines Business!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I love being directly connected to customers. I love that they can get an answer immediately without having to call. I especially love that you can see what the customer is typing before they send it.

    Cons

    I don't care for the fact that they can enter Chatra without giving us any of their information, something, even just a name and an email should be required.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Chatra, Roger Wilco LLC

    June 2018

    Thanks for the feedback, Kira! And sorry for the late reply. You can make the pre-chat form required by checking "Get messages only once the form is filled" option in the "Pre-chat form" tab.

  • Julia from Specialty Communications

    Number of employees: 11-50 employees

    June 2018

    Great service, easy to implement and use.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Great service to offer customers the ability to chat with your organization. Simple to setup and start using right away.

    Pros

    Super simple to get setup and going, also great ease of use for both the representative and customer side.

    Cons

    Wish they had a round robin type of option to rotate the chats through multiple representatives within the same department.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Chatra, Roger Wilco LLC

    June 2018

    Thank you, Julia!

  • Jessica from Specialty Communications, Inc.

    Number of employees: 11-50 employees

    June 2018

    This has reduced customer cancellations by 25%!!!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Customer retention increased, our representatives love it, and our customers love it. Chatra is awesome, and when we have any issues, their support team is responsive and helpful.

    Pros

    Chatra is amazing. Easy to use, responsive customer service, great design and functionality. Our customers rave about Chatra, and since implementing it last year, we have had a 25% drop in cancellations! Our customers find it easier than ever to get help with our programs.

    Cons

    No real cons about Chatra... Maybe one improvement would be allowing our reps to have a chat section, to communicate with one another separate from the customer chats.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Chatra, Roger Wilco LLC

    June 2018

    Thank you, Jessica!

  • Eric from Objex

    Number of employees: 2-10 employees

    May 2018

    Chatra is a great program for live chatting with your customers

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Chatra is a great program for live chatting with customers that visit your Web site

    Pros

    Chatra is a solid platform for chatting with customers that visit your Web site. It's easy to use and has quite a bit of power.

    Cons

    Not too many downsides here. If you're a large company you may need something with a little more power behind it.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Chatra, Roger Wilco LLC

    May 2018

    Thank you, Eric!

  • Valdir from Maglione Locacoes

    March 2018

    I tested it for free, nice app

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Now a days we know lots of app like this, but if there is one thing that I really liked about this one is that it is VERY fast, there is no delay, really good.

    Cons

    Hard to say, the app is just too good that I can`t figure it out how to find a cons about it, the only thing I can say its about the setup, a little bit confuse, but still good.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Chatra, Roger Wilco LLC

    March 2018

    Thanks for the feedback, Valdir! We'll try to make the setup process easier.

  • Orlando from Zomoz

    January 2018

    Excellent chat for your startup !

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    A good chat for our startup at good price!

    Pros

    Is very fast, easy to use and the managing dashboard is really good. We have been using it for almost 2 years. Also, it works perfectly on mobile which is good for our business and our users. The customer support also is very responsive. We feel like is a team working really hard on improve every month the product.

    Cons

    The API could be a little bit better. They should let technological teams mold better the size of the things or customize some stuff. They also should offer different plan prices.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Chatra, Roger Wilco LLC

    January 2018

    Thank you for the feedback, Orlando!

  • Verified Reviewer

    Number of employees: 11-50 employees

    November 2017

    Chatra is a SUPER simple but basic tool that worked great for a small organization

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Chatra was one of the easiest support tools I've used, and it works well for a small team. The only reason my team decided to stop using the tool is because it is purely a chat tool and does not offer after hours ticketing.

    Cons

    One thing that made Chatra frustrating is that when there was a missed chat, it auto forwarded to my email address and not the email of the agent assisting with the request.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Chatra, Roger Wilco LLC

    November 2017

    Thanks for the feedback! By default Chatra forwards offline/missed messages and chat transcripts to the email address of the account owner, but you can change the email in "Set up & customize" tab.

  • Katy from kstalcup@parkmycloud.com

    November 2017

    Good value chat platform

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to use chat platform. I like the customizable chat pop-ups, ability to assign chats from different pages to different agents, saved chats, and nice looking interface.

    Cons

    Doesn't accept AmEx for payment. It would also be nice to have easy export of chat contacts for followup purposes.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Chatra, Roger Wilco LLC

    November 2017

    Thanks for the feedback, Katy! We are switching to a different payment processor in the nearest time, so AmEx cards will be supported soon. As for export of contacts - you can do it in Reports > Emails export tab.

  • Francisco from ZOMOZ

    November 2017

    A great Chat tool for Startups and small companies

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    If you´re a startup or small company looking to provide a great customer service without wanting to pay ridiculous fees like Intercom, this is the way to go.

    Pros

    Plenty of functionalities at a very good value. Probably the best value in the market. It has enough intelligence for our customer service to be world class

    Cons

    Maybe not having as many integrations and services like Intercom would have but I guess the price difference very well makes up for it

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Chatra, Roger Wilco LLC

    November 2017

    Thank you, Francisco!

  • Verified Reviewer

    October 2017

    I use Chatra on a daily basis to handle support and pre-sales. It's by far the best!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Chatra makes customer support and pre-sales dead simple.

    Pros

    I love the ability to see what the user is typing in real time, even before they submit their message. Also, they offer a really nice app for Mac.

    Cons

    While they have many features that competitors don't have, they lack in some basic features like the ability to manually send chat transcript.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Ana from Xaleri Turismo Lda

    Number of employees: 2-10 employees

    September 2017

    Amazing!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Simple but beautiful design in my chat box. Mobile App that keeps me in contact with my clients if necessary.

    Pros

    I use the free plan and it's great.
    It has desktop notifications
    we can set the notification sound to never stop, which is very helpful in my organization because we are not all the time on our desk.
    Lots of options in settings.
    Very helpful mobile app
    simple but good design

    Cons

    I think that being online should be set by having the app connected or not, not by a time schedule. Not always you have availability for chat, special if you're a very small business like mine

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
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