Chatra Software


 

Chatra is a cloud-based live chat platform aimed at small businesses and e-commerce retailers. The solution helps users to increase online sales and conversions. It enables businesses to wait for customer to ask a question or initiate an automatic conversation with all the visitors.

Chatra offers a group chat functionality that enables different employees and account or product specialists to cooperate together in the same chat window. They can also provide customers with the expertise and information they need, without needing to transfer the chat or ask the customer to wait. Group chat can be used as a training tool, giving new employees hands-on practice while under the supervision of more experienced employees.

Other features of Chatra include read receipts, notifications, chat notes, multi-lingual chat widget, offline messaging, dashboard, file transfer and more. The solution also offers integration with Google Analytics that helps users to analyze data on the basis of various events.  It provide options to customize the look and feel of the live chat experience.

Services are offered on per agent per month subscription basis. Support is available via email and through live chat.

 

Chatra - Live chat
 
  • Chatra - Live chat
    Live chat
  • Chatra - My queue
    My queue
  • Chatra - Your account
    Your account
  • Chatra - Landing page greeting
    Landing page greeting
  • Chatra - User profile
    User profile
  • Chatra - Devices
    Devices
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8

207 Reviews of Chatra

Showing 1-20 of 207

 

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Valdir from Maglione Locacoes

March 2018

March 2018

I tested it for free, nice app

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

Now a days we know lots of app like this, but if there is one thing that I really liked about this one is that it is VERY fast, there is no delay, really good.

Cons

Hard to say, the app is just too good that I can`t figure it out how to find a cons about it, the only thing I can say its about the setup, a little bit confuse, but still good.

Review Source: Capterra

  Response: Chatra, Roger Wilco LLC

Date: March 2018

March 2018

 

Thanks for the feedback, Valdir! We'll try to make the setup process easier.

 

Orlando from Zomoz

January 2018

January 2018

Excellent chat for your startup !

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A good chat for our startup at good price!

Pros

Is very fast, easy to use and the managing dashboard is really good. We have been using it for almost 2 years. Also, it works perfectly on mobile which is good for our business and our users. The customer support also is very responsive. We feel like is a team working really hard on improve every month the product.

Cons

The API could be a little bit better. They should let technological teams mold better the size of the things or customize some stuff. They also should offer different plan prices.

Review Source: Capterra

  Response: Chatra, Roger Wilco LLC

Date: January 2018

January 2018

 

Thank you for the feedback, Orlando!

 


November 2017

November 2017

Chatra is a SUPER simple but basic tool that worked great for a small organization

Ease-of-use

Functionality

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Pros

Chatra was one of the easiest support tools I've used, and it works well for a small team. The only reason my team decided to stop using the tool is because it is purely a chat tool and does not offer after hours ticketing.

Cons

One thing that made Chatra frustrating is that when there was a missed chat, it auto forwarded to my email address and not the email of the agent assisting with the request.

Review Source: Capterra

  Response: Chatra, Roger Wilco LLC

Date: November 2017

November 2017

 

Thanks for the feedback! By default Chatra forwards offline/missed messages and chat transcripts to the email address of the account owner, but you can change the email in "Set up & customize" tab.

 

Katy from kstalcup@parkmycloud.com

November 2017

November 2017

Good value chat platform

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

Easy to use chat platform. I like the customizable chat pop-ups, ability to assign chats from different pages to different agents, saved chats, and nice looking interface.

Cons

Doesn't accept AmEx for payment. It would also be nice to have easy export of chat contacts for followup purposes.

Review Source: Capterra

  Response: Chatra, Roger Wilco LLC

Date: November 2017

November 2017

 

Thanks for the feedback, Katy! We are switching to a different payment processor in the nearest time, so AmEx cards will be supported soon. As for export of contacts - you can do it in Reports > Emails export tab.

 

Francisco from ZOMOZ

November 2017

November 2017

A great Chat tool for Startups and small companies

Ease-of-use

Functionality

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If you´re a startup or small company looking to provide a great customer service without wanting to pay ridiculous fees like Intercom, this is the way to go.

Pros

Plenty of functionalities at a very good value. Probably the best value in the market. It has enough intelligence for our customer service to be world class

Cons

Maybe not having as many integrations and services like Intercom would have but I guess the price difference very well makes up for it

Review Source: Capterra

  Response: Chatra, Roger Wilco LLC

Date: November 2017

November 2017

 

Thank you, Francisco!

 


October 2017

October 2017

I use Chatra on a daily basis to handle support and pre-sales. It's by far the best!

Ease-of-use

Functionality

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Chatra makes customer support and pre-sales dead simple.

Pros

I love the ability to see what the user is typing in real time, even before they submit their message. Also, they offer a really nice app for Mac.

Cons

While they have many features that competitors don't have, they lack in some basic features like the ability to manually send chat transcript.

Review Source: Capterra
 

Ana from Xaleri Turismo Lda
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Amazing!

Ease-of-use

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Value for Money

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Simple but beautiful design in my chat box. Mobile App that keeps me in contact with my clients if necessary.

Pros

I use the free plan and it's great.
It has desktop notifications
we can set the notification sound to never stop, which is very helpful in my organization because we are not all the time on our desk.
Lots of options in settings.
Very helpful mobile app
simple but good design

Cons

I think that being online should be set by having the app connected or not, not by a time schedule. Not always you have availability for chat, special if you're a very small business like mine

Review Source: Capterra
 

Carolyn from www.bobbythecoffeeguy.ca

July 2017

July 2017

Five Stars

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

We have been using Chatra for over a year now and it has proven to be a valuable asset for our company. Clients can get help fast and easy. If we are not only we are sent a message via email so we can respond back quickly. Chatra saves all our messages until we choose to delete them.

Cons

We have no issues with this software. Perhaps had more color options in the interface. It is all good.

Review Source: Capterra

  Response: Chatra, Roger Wilco LLC

Date: July 2017

July 2017

 

Thanks, Carolyn! That's so great to hear that we help your business!

 

Irene from Eyelash Extension Canada

June 2017

June 2017

Easy to use chatting app for my ecommerce website.

Ease-of-use

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Pros

I'm able to get instant notifications from potential customers via this app. There is no delay and I do not have to wait for an email notification.

Cons

I do not like how the names of the chatters appear as random aliases rather than their real name. The messages seem to be haphazardly sorted into 'queue' and 'missed', which make it confusing for me to check.

Review Source: Capterra

  Response: Chatra, Roger Wilco LLC

Date: June 2017

June 2017

 

Thank you for the feedback, Irene! Let us clarify: Chatra names anonymous visitors after colors of their avatars, but you can enable the pre-chat form and ask your visitors to introduce themselves and enter their real names. As for the messages: if the visitor is online, you'll see their missed message in "My queue" tab, and if the visitor is offline, it'll appear in the "Missed" tab. You can also see all conversations in "All" tab, maybe it'll be more convenient for you.

 

Pascal from Monito
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

The best chat system I know

Ease-of-use

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Installing Chatra on our website has not only changed the way we directly communicate with the users of our website, but also our approach to user research and email collection.
It's obviously great to be available for our users at any moment to help them find a better way to send money abroad or to answer any questions they could have on a money transfer provider, but we also use Chatra pro-actively to ask targeted questions to users matching certain criteria. When we launch a new feature on our comparison platform for example, we'll start a chat with the users using it for the first time to ask them if everything make sense to them.
Even when we're not online on the chat, we configured offline messages in Chatra which help us collect emails of potential leads.
Thanks to Chatra's flexible API, the app is well integrated with our analytics and support software. The chat is now definitively a key part of the user journey of many of our users.

Review Source: Capterra

  Response: Chatra, Roger Wilco LLC

Date: July 2017

July 2017

 

Thanks, Pascal!

 

Michelle from CC Advising, Inc.

December 2016

December 2016

I love this product

Ease-of-use

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It works exceptionally well and I researched dozen of other chat solutions before choosing Chatra. If you're on the fence, go with Chatra, you will not be disappointed.

Review Source: Capterra

  Response: Chatra, Roger Wilco LLC

Date: January 2017

January 2017

 

Thank you, Michelle!

 

Susan from Le Vélo Victoria
Number of employees: 1 employee Employees number: 1 employee

December 2016

December 2016

My Chatra Review

Ease-of-use

Functionality

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Value for Money

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Support

I've been using Chatra for close to a year now. Integration & installation was simple. Set up was also simple but took a few tests to fully understand how the options I built up worked on my site. Helpdesk support is quick and very helpful. I like how I receive sounds on my iPhone when a customer is on my site. I can connect with anyone, anytime. I didn't have this option before Chatra. Connecting with customers at the time they need answers has been so important to building community with my customers. I also love how the conversations I've been able to create read like I'm online. Customers can interact with my message, this gives me time to get on the app and respond in real time. Oh, I have tried other chat apps. I didn't keep them long. Thanks, Chatra; you're a keeper!

Pros

See my review... but I like how we've been able to build chat conversations for customers when I'm not online. It reads well and people respond to it.

Review Source: Capterra

  Response: Chatra, Roger Wilco LLC

Date: December 2016

December 2016

 

Thank you, Susan!

 

Vidhunnan from Yellow Tree Academy
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Awesome...! Great Work

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1. Totally Free
2. Easy Setup
3. Fast Real-time response
4. Amazing UI both user and agent
5. Easy Customize Option

Review Source: Capterra

  Response: Chatra, Roger Wilco LLC

Date: December 2016

December 2016

 

Thank you, Vidhunnan!

 

JP from phoneloops.com
Number of employees: 1 employee Employees number: 1 employee

December 2016

December 2016

Must-Have App!

Ease-of-use

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This plugin for Shopify has helped in a lot of ways our customer service and conversion rate. The version is packed with tons of features and the paid version is fairly priced.

Review Source: Capterra

  Response: Chatra, Roger Wilco LLC

Date: December 2016

December 2016

 

Thanks for the feedback!

 

Livingstone from Eaglerich Enterprises
Number of employees: 1 employee Employees number: 1 employee

December 2016

December 2016

Great Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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I'm Livingstone, and director of small online business in Nigeria which include mobile marketing. It's on this site I'm using Chatra software. It's has been great using the service to have urgent or immediate communication with my clients. I recommend them!

Pros

Indeed, it's easy to set and use.

Cons

Have nothing against it yet, maybe because I'm yet to be a premium member.

Advice to Others

The service is good and I love it. Definitely, nothing is static, you can always improve your service.

Review Source: Capterra

  Response: Chatra, Roger Wilco LLC

Date: December 2016

December 2016

 

Thanks for the feedback!

 

Megan from Premama
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Chatra is an amazing tool for small business

Ease-of-use

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We signed up for Chatra to assist in responding to our consumers in real-time on our website, especially to encourage purchase. We have had multiple successes with consumers questioning the product who ended up purchasing based on our Chatra conversations. Chatra also allows us to have a personal connection with our consumers. We highly recommend Chatra as an alternative means of customer service!

Pros

Ease of use, saved responses, email backups if chat is missed

Review Source: Capterra

  Response: Chatra, Roger Wilco LLC

Date: December 2016

December 2016

 

Thank you, Megan!

 

Francisco from zomoz
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Best we´ve used!

Ease-of-use

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Customer Support

Value for Money

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The free plan is better than any other platform´s without doubt! Customer service couldn´t be any better. We´re incredibly happy with this platform since it has allowed our business to grow. Thanks to Chatra, it´s ever so easy to get in touch with our customers.

Pros

The free plan is more thank you can ask for

Cons

Nothing really... everything is great.

Review Source: Capterra

  Response: Chatra, Roger Wilco LLC

Date: November 2016

November 2016

 

Thank you, Francisco!

 

Giovane from VESTIBLE
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Great usability and 5 Star Support

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Great usability . Our clients are happy how amicably the service is as well as our staff working through app iPhone version with no hustle

Pros

Best in class . Chosen among dozens of chat service

Cons

Hard to say , we are happy

Review Source: Capterra

  Response: Chatra, Roger Wilco LLC

Date: November 2016

November 2016

 

Thank you so much, Giovane! We appreciate you taking time and writing this awesome review.

 

Simon from The Bristol Pet Company

November 2016

November 2016

Absolutely brilliant and easy to use

Ease-of-use

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Chatra is great, I would thoroughly recommend it. Very easy to install and use and support is top notch.

Review Source: Capterra

  Response: Chatra, Roger Wilco LLC

Date: November 2016

November 2016

 

Thank you, Simon!

 

Akash from App Sparkler
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Awesome Chat App.

Ease-of-use

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One of the best chat apps i've come accross. It has all the features that a chat-app needs and is also very user friendly.

Pros

Awesome Interface...

Cons

none yet..

Advice to Others

nope.

Review Source: Capterra

  Response: Chatra, Roger Wilco LLC

Date: November 2016

November 2016

 

Thank you, Akash!