Cherwell Service Management Comparisons

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Overall Rating
4.35 / 5 (162)
Ease-of-Use
4 / 5
Value for Money
4.5 / 5
Customer Support
4.5 / 5
Functionality
4.5 / 5
Last Review Written
September 13, 2022
Pros/Cons
  • Pros

  • I like how cherwell provides a database of all our incidents created from agents at the helpdesk. This allows us to collaborate and best assist our client with issues that arise.
  • Nothing - I have used a number of help desk systems over my 20-year IT career.
  • Cons

  • Currently we would only have a single admin working at a time but the idea of stepping on toes and overwriting someone's work worries me.
  • It's slow, unusable, the reporting stinks. It takes 5 clicks to view an email on a ticket that someone submitted.
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Ideal Customer Size
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos

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