--- title: "Cherwell Service Management vs Freshservice - 2026 Comparison - Software Advice" description: "Cherwell Service Management vs Freshservice - See how these products stack up against each other with real user reviews, product feature comparisons and screenshots. Find out which one is best for your organization." source_url: "https://www.softwareadvice.com/crm/cherwell-service-management-profile/vs/freshservice/" page_type: "comparison" language: "en" --- [Home](https://www.softwareadvice.com/) / [IT Ticketing Systems Software](https://www.softwareadvice.com/crm/it-ticketing-comparison/) / Cherwell Service Management vs Freshservice Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Updated October 21, 2026 # Cherwell Service Management vs. Freshservice: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Updated October 21, 2026 # Cherwell Service Management vs. Freshservice: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Product comparison Compare up to 3 products side-by-side + Add product [](https://www.softwareadvice.com/crm/cherwell-service-management-profile/) [Cherwell Service Management](https://www.softwareadvice.com/crm/cherwell-service-management-profile/) 4.3 [(166)](https://www.softwareadvice.com/crm/cherwell-service-management-profile/reviews/) Starting Price $189.00per month Free trial: Not available Free version: Available Pros: Not enough reviews Cons: Not enough reviews Who uses Cherwell Service Management Based on 166 reviews - Popular among: Enterprise organizations - Most common industries: IT & Software Development (16%), Education & Learning (16%) and Health & Medicine (10%) - Top use cases: IT Ticketing Systems (5%), IT Asset Management (2%) and ITSM (1%) 79% of users recommend this product [](https://www.softwareadvice.com/help-desk/freshservice-profile/) [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) 4.5 [(805)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) Starting Price $19.00per month Free trial: Available Free version: Not available Pros: - Customer Support - Features Cons: - Reporting - Pricing Who uses Freshservice Based on 805 reviews - Most common industries: IT & Software Development (27%), Health & Medicine (7%) and Retail, Consumer Goods & Services (7%) - Top use cases: Help Desk (29%), IT Ticketing Systems (23%) 84% of users recommend this product [](https://www.softwareadvice.com/crm/cherwell-service-management-profile/) Cherwell Service Management 4.3 [(166)](https://www.softwareadvice.com/crm/cherwell-service-management-profile/reviews/) [](https://www.softwareadvice.com/help-desk/freshservice-profile/) Freshservice 4.5 [(805)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) + Add product Add product ## Cherwell Service Management vs Freshservice: At a glance * * * Product ratings at a glance | | Cherwell Service Management | Freshservice | | --- | --- | --- | | Overall rating | 4.3
166 reviews | 4.5
805 reviews | | Ease of use | 4.2 | 4.6 | | Value for money | 4.4 | 4.4 | | Functionality | 4.4 | 4.3 | | Customer support | 4.3 | 4.5 | | Ease of deployment | 3.9 | 4.4 | Best in comparison ## User interface * * * ## Key features Features selected based on 971 reviews from IT Ticketing Systems * * * Access Controls/Permissions N/A Alerts/Escalation N/A Automated Routing N/A Collaboration Tools N/A Multi-Channel Communication N/A Self Service Portal 3.0 - Support Ticket Management: 4.3 - Support Ticket Tracking: 4.0 - Incident Management: 3.8 - Task Management: 3.7 - Reporting/Analytics: 3.6 Access Controls/Permissions 4.4 Alerts/Escalation 4.3 Automated Routing 4.4 Collaboration Tools 3.4 Multi-Channel Communication 4.2 Self Service Portal N/A - Single Sign On: 4.8 - Automated Responses: 4.7 - Support Ticket Management: 4.7 - Ticket Management: 4.6 - Real-Time Notifications: 4.6 - Incident Management: 4.6 - Service Level Agreement (SLA) Management: 4.6 - Help Desk Management: 4.6 - Customizable Branding: 4.6 - Customizable Templates: 4.5 - Support Ticket Tracking: 4.5 - Status Tracking: 4.5 - Real-Time Monitoring: 4.5 - Self Service Portal: 4.4 - Automated Routing: 4.4 - Alerts/Notifications: 4.4 - Task Management: 4.4 - Access Controls/Permissions: 4.4 - Real-Time Chat: 4.3 - Widgets: 4.3 - Change Management: 4.3 - API: 4.3 - Email Management: 4.3 - Prioritization: 4.3 - Knowledge Base Management: 4.3 - Workflow Management: 4.3 - Analytics: 4.3 - AI Copilot: 4.3 - Alerts/Escalation: 4.3 - Reporting/Analytics: 4.2 - Multi-Channel Communication: 4.2 - Problem Management: 4.2 - Document Management: 4.2 - Mobile Access: 4.2 - Inventory Management: 4.1 - Activity Tracking: 4.1 - Incident Reporting: 4.1 - Reporting & Statistics: 4.1 - Customizable Fields: 4.1 - Compliance Management: 4.1 - Asset Tracking: 4.0 - Full Text Search: 4.0 - IT Asset Management: 4.0 - Knowledge Management: 4.0 - Patch Management: 4.0 - Document Storage: 3.9 - Electronic Signature: 3.9 - Content Management: 3.8 - Configuration Management: 3.7 - Audit Trail: 3.6 - Collaboration Tools: 3.4 - Contract Drafting: 3.4 ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ## Integrations * * * [ Nagios XINot enough reviews ](https://www.softwareadvice.com/it-management/nagios-xi-profile/)[ Microsoft OutlookNot enough reviews ](https://www.softwareadvice.com/marketing/microsoft-outlook-profile/)[ Webex SuiteNot enough reviews ](https://www.softwareadvice.com/voip/webex-profile/) - Microsoft SharePoint - Network Performance Monitor - Twitter/X - Jira - SAP Business One - Microsoft Azure - JIRA Service Management - Avaya Experience Platform - NiCE CXone - Oracle Service - Spiceworks Cloud Help Desk [ OpsGenieNot enough reviews ](https://www.softwareadvice.com/help-desk/opsgenie-profile/)[ HarvestNot enough reviews ](https://www.softwareadvice.com/project-management/harvest-profile/)[ JiraNot enough reviews ](https://www.softwareadvice.com/project-management/atlassian-jira-profile/) - Pivotal Tracker - LogMeIn Rescue - miniOrange - QuickBooks Online Advanced - Salesforce Sales Cloud - Google Contacts - Google Analytics 360 - PagerDuty - SurveyMonkey - Microsoft 365 - Slack - Zapier - Freshchat - WorkflowMax - Zight - Docusign - OneLogin - Box - Dropbox - FreshBooks - TeamViewer ONE - Microsoft Viva Engage - Google Calendar - Zoho CRM - BigQuery - SAP SuccessFactors HCM - Greenhouse - Snowflake - HubSpot CRM - Workable - Copper - Netskope One Platform - Amazon Redshift - Microsoft Entra ID - BambooHR - GitHub - ServiceNow - monday AI Work Platform - Pipedrive - ClickUp - Smartsheet - Personio - Dynamics 365 - ManageEngine ServiceDesk Plus - Microsoft Azure - Workday HCM - Oracle PeopleSoft - Microsoft Teams - Freshdesk - JIRA Service Management - ADP Workforce Now - TrueCommerce PIM - ManageEngine Endpoint Central - Microsoft Power BI - Microsoft Project Server Subscription Edition - Zabbix - Freshsales - Rocketlane ## Reviews * * * Positive review: NO Nneka O. Epic Technical Analyst Health, Wellness and Fitness, 5001-10000 employees "The feature I like most about Cherwell is it's workflow management feature for IT change controls." Jan 26, 2025 Negative review: JP Jennifer P. Sr. Auditor Accounting, 1001-5000 employees "There is not really a good way to track the ticket when it is submitted and does not alert you by email of the status." Jan 30, 2025 Positive review: MF Maizy F. Music Director Religious Institutions, 11-50 employees "The software is customizable, and our admin team has tweaked things to be more in line with our company and uses. " May 29, 2022 Negative review: CC Cosmin C. Senior IT Auditor Insurance, 1001-5000 employees "Printing a ticket does not capture attachments." Jan 22, 2025 Positive review: André L. Systems Administrator Chemicals, 501-1000 employees "Good experience, the ticket management, the SLA tools, the filter tools, the access control and the idea of cloud based solution are very good differentials compared to the other solutions on the market, also it is reliable, on these 3 years using the solution, I could not remember any interruptions." Oct 8, 2021 Negative review: VR Verified Reviewer Applications Administrator Financial Services, 501-1000 employees "However, upgrades are finicky and deep customization really can take a lot of work." May 20, 2021 [Read all reviews](https://www.softwareadvice.com/crm/cherwell-service-management-profile/reviews/) Positive review: RM Rohit M. Project Manager Retail, 10000+ employees "It provides excellent visibility into ticket status, simplifies issue tracking, and makes it easy for teams to stay updated on progress and resolutions." Jun 22, 2026 Negative review: AM Ajay M. Technical Architect Information Services, 201-500 employees "Pricing tiers can also get expensive once you start needing the more advanced automation and asset management features, so smaller teams might feel that jump." Jul 2, 2026 Positive review: DK Deep K. Marketing Manager Marketing and Advertising, 201-500 employees "Centralizes requests and offers solid collaboration through integrations, helping teams move off patchwork tools (separate ticketing, asset, and PM systems)." May 27, 2026 Negative review: AD Akshay D. IT Manager Information Technology and Services, 201-500 employees "The main drawbacks are the cost of premium features, limited flexibility in some reporting options, and the learning curve associated with advanced workflow customization." Jun 10, 2026 Positive review: JC Jeff C. IT Assistant Manager Health, Wellness and Fitness, 501-1000 employees "The reporting and workflow customization options helped improve response times and overall service quality, while the cloud-based setup made deployment and management simple." May 15, 2026 Negative review: CY Chandresh Y. AVP-IT Financial Services, 51-200 employees "The least appealing aspect of Freshservice is that many of its advanced AI-powered features (like Freddy AI automation) are locked behind higher-tier enterprise plans, making them inaccessible to smaller organizations." Mar 12, 2026 [Read all reviews](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) ## Customer support * * * Cherwell Service Management Email/Help Desk: Available FAQs/Forum: Available Knowledge Base: Available Phone Support: Available 24/7: Available Chat: Available Freshservice Email/Help Desk: Available FAQs/Forum: Available Knowledge Base: Available Phone Support: Available 24/7: Available Chat: Available ## Training options * * * Cherwell Service Management In Person: Available Live Online: Available Webinars: Available Documentation: Available Videos: Available Freshservice In Person: Available Live Online: Available Webinars: Available Documentation: Available Videos: Available ## Send this comparison chart to my inbox ## Popular Comparisons * * * [LiveAgent vs Cherwell Service Management](https://www.softwareadvice.com/crm/cherwell-service-management-profile/vs/liveagent/)[Zendesk Suite vs Freshservice](https://www.softwareadvice.com/compare/26892-Zendesk/vs/436317-freshservice/)