Cherwell Service Management

Cherwell Service Management vs Wix

RATING:

4.35

(162)

Cherwell Service Management has 162 reviews and a rating of 4.35 / 5 stars vs Wix which has 9152 reviews and a rating of 4.41 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.35 / 5 (162)
4.41 / 5 (9152)
Ease-of-Use
4 / 5
4.5 / 5
Value for Money
4.5 / 5
4.5 / 5
Customer Support
4.5 / 5
4 / 5
Functionality
4.5 / 5
4 / 5
Last Review Written
September 13, 2022
December 5, 2022
Pros/Cons
  • Pros

  • I like how cherwell provides a database of all our incidents created from agents at the helpdesk. This allows us to collaborate and best assist our client with issues that arise.
  • Nothing - I have used a number of help desk systems over my 20-year IT career.
  • Cons

  • Currently we would only have a single admin working at a time but the idea of stepping on toes and overwriting someone's work worries me.
  • It's slow, unusable, the reporting stinks. It takes 5 clicks to view an email on a ticket that someone submitted.
  • Pros

  • The customer supports from Wix is really good and I noted Wix getting better progress with the time.
  • We've easily integrated a google calendar into our page, which has been helpful for our neighbors. One of my other favorite features is the ability to uniquely edit the mobile version of the site.
  • Cons

  • The main issue I have with Wix is the price when compared to other Web hosts out there. The contract also auto renews without warning, which is very frustrating.
  • What I dislike most about Wix is that it seems to be missing a few features that other website building softwares offer.
Pricing Range
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos

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