Cherwell Service Management vs Zendesk Sell

RATING:

4.3

(163)

Cherwell Service Management has 163 reviews and a rating of 4.34 / 5 stars vs Zendesk Sell which has 153 reviews and a rating of 4.28 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.3 (163)
4.3 (153)
Ease-of-Use
4 / 5
4.5 / 5
Value for Money
4.5 / 5
4 / 5
Customer Support
4.5 / 5
4 / 5
Functionality
4.5 / 5
4 / 5
Last Review Written
October 4, 2023
November 28, 2023
Pros/Cons
  • Pros

  • I like how cherwell provides a database of all our incidents created from agents at the helpdesk. This allows us to collaborate and best assist our client with issues that arise.
  • Nothing - I have used a number of help desk systems over my 20-year IT career.
  • Cons

  • Currently we would only have a single admin working at a time but the idea of stepping on toes and overwriting someone's work worries me.
  • It's slow, unusable, the reporting stinks. It takes 5 clicks to view an email on a ticket that someone submitted.
Read all user reviews
  • Pros

  • Simple input for contact information for different clients and potential clients. Super easy to create deals and potential purchases for clients.
  • Zendesk Sell is easy to use, pushes notifications where needed, and is great for small teams.
  • Cons

  • System has limited functionalities. It mainly doesnt support SaaS business model and lacks certain key and also unimportant features.
  • Lack commonly functionalities other CRMs have. Poor reporting and extremely expensive for the poor reporting.
Read all user reviews
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo
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Product Screenshot
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FrontRunners

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FrontRunners

2022

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos