ChildcareCRM Software

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About ChildcareCRM

ChildcareCRM is the leading provider of cloud-based CRM software for childcare organizations. Grow your business by boosting enrollment and saving time. Join more than 4,000 childcare centers across the world who rely on ChildcareCRM to automate sales and marketing so their staff can focus on what matters most—caring for their enrolled families. ChildcareCRM software includes lead management, sales and marketing. Key features of ChildcareCRM include lead and child management, unlimited landing pages, task management, two-way communications, email and text templates, parent-scheduled tours, dashboard reporting, integration with lead listing directories and management systems....
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ChildcareCRM User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

5

Functionality

4.5

Showing 1 - 5 of 59 reviews

User Profile

Julien

Move Dance and Fitness Studio

Verified reviewer

Company size: 2-10 employees

Industry: Fine Art

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

5

Reviewed August 2018

Run my business through it!

Run my business from it and we've been growing 60% every year!

Pros

What I like most about childcareCRM is the price for what I do. I've tried Infusion soft before and others. They are great but it would have costed me an arm and a leg to have it customized for my business. Some of the reasons I chose childcareCRM over others was 1. price, 2. how customized it is to my business, 3. they customer service.

Cons

What I like least about childcareCRM. It is not the easiest to have someone trained in. I think the UX could be improved. Nevertheless I still give it a 10/10.

Response from Child Care CRM

We are putting a priority on enhancinig the user interface during 2019 among other suggestions from our customers.

Replied March 2019

Ashley

CTKEEC

Verified reviewer

Company size: 11-50 employees

Industry: Education Management

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

5

Reviewed November 2020

Childcare CRM to track leads

Overall, I have had excellent experiences with the professionals that work in the customer service department and check to make sure that I am continuing to do well while operating the software.

Pros

I love that this software takes our extensive waitlist and makes it manageable to keep up with correspondence and questions so that those on the waitlist feel like we forgot about them or lost their information. The templates speed up the email process and with it being automated I don't really have to think about it.

Cons

I have had a few struggles with the app connection when trying to use the Childcare CRM app on my phone/iPad. I have had some difficulty with bringing up my to-do list for follow up while working remotely. I can easily remedy this by logging into the full website though.

Reasons for choosing ChildcareCRM

The reviews for Childcare CRM drew us in to investigate but the demos at conference were what really sealed the deal for us. It met all our needs and even prioritized our waitlist to accommodate our siblings, parishioners, and then general applicants.

Reasons for switching to ChildcareCRM

The School CRM program made it harder for us to get up and going. There was a lot of groundwork to get the templates set up and programmed. The program was a little hard to get to fit our waitlist needs.

Sarah

Montessori School of Silicon Valley

Verified reviewer

Company size: 11-50 employees

Industry: Education Management

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Ease-of-use

2

Value for money

2

Customer support

2

Functionality

2

Reviewed November 2020

Could be More User Friendly

We are using ChildCareCRM as our place to manage all incoming leads across our sites. We have been able to integrate with our website which has been good and important. However doesn't necessarily integrate that well or easily with out system that we use to manage families once they are enrolled and attending our schools. Also doesn't display information from our application that well. Overall my experience with ChildCareCRM has been quite good and met most of our needs but I definitely think that it could be better and with more customizations would be able to better meet our needs.

Pros

The organization of leads is good and the layout in which the lead information is provided is simple and straight forward with a clean look. Really like to ability to schedule reports have them come automatically to my email as well as be available once I log in to my account. Also like the ability to conveniently manage and access multiple locations; for someone who is an administrator but sometimes a user at specific locations this is important. Like the bar graph view to get a quick overall look of where each location is at with their leads.

Cons

Don't like that you don't have the ability to add or remove status names/titles, would be better if we were able to customize this to meet our needs. Also don't like that you don't have the ability to manage notifications on a more specific/detailed level versus just on or off. The drip campaign feature is somewhat difficult to figure out and use even after watching the videos provided on the CRM support page. Customer support through the website isn't always super responsive, occasionally takes a significant amount of time or escalation from our account manager before receiving an adequate answer. Also was let down by the actual capabilities of ChildCareFORMS versus what we were told it was going to be able to do. And the implementation process took significantly longer than expected. Merge and duplicate functionality doesn't always work that well or seamlessly especially if its a merge/duplicate across multiple locations.

J.D.

LaunchPad Early Education

Verified reviewer

Company size: 11-50 employees

Industry: Education Management

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

4

Value for money

5

Customer support

5

Functionality

5

Reviewed May 2019

Fantastic Software Choice for Child Care Proviers

The experience has been good.

Pros

This software helped us finally get our arms around the incoming funnel of potential new clients. The systematic process of moving the leads through the process has helped us better structure our marketing and enrollment process.

Cons

The software has almost too many options. Beginners beware, this software is not for the non-tech savvy user. You must have some sort of technical ability to navigate through the different screens. Some of the features are buried in menus which are not intuitive. They are not difficult to find once you know where they are located, but the features are not where you might think they would naturally fit.

Reasons for choosing ChildcareCRM

This is the standard that seems to be used in the child care industry

Taylor

Kids in Action

Verified reviewer

Company size: 11-50 employees

Industry: Education Management

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

5

Reviewed November 2020

We love Childcare CRM

Childcare CRM has made my job exponentially easier as the company's Enrollment Specialist! We have increased enrollment greatly and I attribute a huge part of that to Childcare CRM....and my winning personality of course!!

Pros

It has made keeping up with leads so much easier! I went from keeping track on spreadsheets to this! It makes my life SO MUCH BETTER!

Cons

I think the reports are great! I just need to become more versed in them

Reasons for choosing ChildcareCRM

Ease of use

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