--- title: "Lofty Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Lofty. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Lofty is a good fit for you!" source_url: "https://www.softwareadvice.com/crm/chime-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [CRM Software](https://www.softwareadvice.com/crm/) / [Lofty](https://www.softwareadvice.com/crm/chime-profile/) / Lofty Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/crm/chime-profile/) Reviews [Alternatives](https://www.softwareadvice.com/crm/chime-profile/alternatives/) # Lofty User Reviews ## Reviews summary - Overall rating: 3.9/5 - Total reviews: 127 ### Secondary ratings - Ease of use: 3.9/5 - Customer support: 3.5/5 - Value for money: 3.9/5 - Functionality: 3.9/5 ### Rating distribution - 5 stars: 65 reviews (51%) - 4 stars: 24 reviews (19%) - 3 stars: 12 reviews (9%) - 2 stars: 7 reviews (6%) - 1 star: 19 reviews (15%) ### Most mentioned pros - However, it is not plug-and-play, and some features do not currently live up to how they are marketed. If Lofty improves customer support responsiveness, follows through more consistently on issue resolution and refunds, and refines its advertising, SEO, and AI tools, it could easily become a top-tier platform. As it stands, it’s a solid system with strengths, but also some meaningful gaps that prospective users should be aware of. - Lofty offers a powerful all-in-one platform that combines CRM, IDX website, marketing tools, and automation under one system. - Bringing a sense of organization, Time management, and heightening the communication with clients and customers along with the office staff. ### Most mentioned cons - The mobile app is also not optimized for use with an ipad which for the most part serves as a substitute for my laptop on the go. - It is not the fault of the reps, but is the fact that Lofty has them talking to multiple people at once, so they bounce between tasks and questions, and conversations trying to keep up and provide a very low level of service response time. - I also dislike the billing. As the agents add or remove team members, we should be able to see the count since we are splitting that cost with them. ## Lofty customer reviews Showing reviews 1-25 of 127 (page 1). ### Powerful Real Estate CRM - Overall rating: 5/5 - Reviewer: Robert C. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, Lofty has been a solid, feature-rich CRM that does a lot for my business in one place. It took a long time to set up the way I wanted, and there are still quirks, but I feel it’s been getting better over the years. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Lofty packs a lot into one platform: website, CRM, smart plans, and some social media management, which is convenient. I like the automation and smart plans for keeping follow-up consistent. #### Cons It’s pricey, especially for a solo agent, and the lack of transparent pricing on their website is frustrating. I also run into bugs from time to time, and support, while helpful, can be slow to respond. #### Reasons for choosing Lofty Lofty offered a strong mix of website, CRM, and automation features that fit my needs, and the brokerage discount made it more affordable than the others. #### Reasons for switching to Lofty The discount from my brokerage made it easier to justify trying a more robust system. #### Vendor response Hello Robert, Thank you for taking the time to share your feedback! We’re glad to hear Lofty is supporting your business in a meaningful way. We’re always looking for ways to improve, and input like this really helps. If there’s ever anything we can do to make your experience even better, don’t hesitate to let us know. Replied January 2026 --- ### A Platform That Truly Supports Growth - Overall rating: 5/5 - Reviewer: Allie W. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experience with Lofty has been extremely positive. It’s intuitive, well-organized, and brings everything I need into one place, which makes staying consistent and responsive much easier. What really stands out is how it supports both daily agent activity and long-term growth without feeling overwhelming. It’s a platform that actually works with you, not against you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros All-in-one simplicity: CRM, IDX site, lead routing, automations — fewer logins, less chaos. Lead follow-up that actually works: Smart plans + texting/email that keep agents from dropping the ball. #### Cons So many features can make it overwhelming at times, but breaking it down to smaller pieces makes it more manageable. #### Reasons for choosing Lofty I chose Lofty because it offers a more streamlined, all-in-one experience that’s intuitive and easy to manage day to day. The platform makes lead follow-up, automation, and organization feel simple rather than overwhelming, while still offering the flexibility to scale. Overall, it felt more agent-friendly and aligned with how I actually work. #### Reasons for switching to Lofty We wanted more functionality within our CRM database. #### Vendor response Hello Allie, thank you for your review. We appreciate your time & business. We are very happy to hear that you're enjoying Lofty. If you would be interested in participating in a Customer Success Story interview, please let us know. Replied February 2026 --- ### Great for agents, difficult for lenders - Overall rating: 3/5 - Reviewer: Rachel F. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. While I like that my agent partners like it, the features as the lender are not helpful. With Kunversion, I could see the source of the lead and any notes the agents added as they talked to the leads (like if they've called 10 times and no one has answered, or if they added their sister-in-law so it's not a random lead from the internet). I need their logins to be able to fully help them with leads since that's the only way to see the notes and lead activity. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros I like that I can share the platform with my lending partners and it gives them the ability to follow up with their leads. #### Cons As a lender, I cannot see the majority of the notes that my agent partners add. I am unable to see if they've talked, where the lead came from if they added it within their notes, or any other important info to help them with their leads. I also dislike the billing. As the agents add or remove team members, we should be able to see the count since we are splitting that cost with them. I shouldn't have to reach out to support to get updates on something that should be available to view in the billing screen. #### Reasons for switching to Lofty Lofty came with the brokerage that my agent partners moved to. #### Vendor response Hello Rachel, thank you for your review. We appreciate your time. I reached out to our Product Specialists and they confirmed that lender partners should be able to see all notes. So the reason you are not seeing them could be due to a couple different reasons: --the admin of the account adjusted your permissions, somehow preventing you from seeing notes. --there are no notes being left --there is a filter applied, which would cause the notes not to populate (for example, if the filter is set to only show "auto emails", then notes may not show. I'd recommend checking the activity filter to see if that's the case. https://help.lofty.com/hc/en-us/articles/360055290491-Lender-and-Agent-Lead-Collaboration Replied February 2026 --- ### Could be better - could be worse - Overall rating: 3/5 - Reviewer: Joseph B. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have worked with other CRMs such as Hubspot and GHL and found that they were more efficient when it came to the actual management of leads. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros I like the interface for listings. The ability to customize certain aspects of the lead follow up as well. #### Cons What I liked the least in Lofty is how buggy the dialer can be. The mobile app is also not optimized for use with an ipad which for the most part serves as a substitute for my laptop on the go. #### Vendor response Hello Joseph, thank you for taking the time to leave a review. I am happy to pass this feedback along to our product team, as we take customer feedback highly into consideration. Please let us know if there's anything else we can help with. Replied May 2026 --- ### Strong Platform, but Support and Advertising Need Improvement - Overall rating: 4/5 - Reviewer: Tavarus M. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I would still recommend Lofty overall, but with realistic expectations. It is a powerful platform with strong potential, especially for agents who are experienced, tech-savvy, and willing to invest time into setup and customization. However, it is not plug-and-play, and some features do not currently live up to how they are marketed. If Lofty improves customer support responsiveness, follows through more consistently on issue resolution and refunds, and refines its advertising, SEO, and AI tools, it could easily become a top-tier platform. As it stands, it’s a solid system with strengths, but also some meaningful gaps that prospective users should be aware of. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros Lofty offers a powerful all-in-one platform that combines CRM, IDX website, marketing tools, and automation under one system. The Smart Plans, pipelines, and lead management tools provide flexibility for agents who want to customize workflows instead of being locked into a rigid process. I also appreciate the control over branding, landing pages, and long-term nurture campaigns. The AI tools are a nice addition and show promise, especially for content assistance and automation, even though they still have room to mature. Overall, Lofty works well for agents who want to consolidate their tech stack and build systems for long-term growth. #### Cons There have been several frustrating issues that have impacted my experience. The paid advertising features were not working as advertised, which Lofty acknowledged, but I was never provided with a clear solution or path forward. I was also promised refunds for some of those products and never received them, which was disappointing and eroded trust. Customer service responsiveness has declined noticeably. What once took minutes to resolve now often takes days. The SEO features of the agent website are also challenging and do not function the way they are advertised, requiring far more manual effort than expected. Additionally, while the AI tools are promising, they are still early-stage and need significant improvement to deliver consistent, reliable results. #### Reasons for switching to Lofty eXp Realty started offering Lofty and it seemed to align with my business needs at the time. #### Vendor response Hello Tavarus, thank you for your review. We appreciate your time & business. We are sorry to hear about your experience thus far and we have made sure to pass your feedback along to Leadership for review. Replied February 2026 --- ### Frustrated New Lofty User - Overall rating: 3/5 - Reviewer: Jim C. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It has been the worst part of my experience with Engel & Völkers and I'm not sure why they require that we use Lofty. We wish there was a good CRM system. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 5/5 #### Pros I like that Lofty is linked with Engle & Völkers. I am disappointed that a luxury brand with great customer service has not chosen a CRM with similar qualities #### Cons I am the owner of an Engle & Völkers franchise. I have been trying to learn how to use Lofty for a year and a half. Customer support is slow and they rarely answer the question asked. It is mind boggling. I have asked numerous times to be in touch with someone who can share a simple overview and I'm told that does not exist. I am show the various online classes I can take. I have tried those... I need an hour with someone to show me how to use this as an owner. Our leads do not always come through clearly. It takes weeks to find a solution and then another problem occurs. I am exhausted trying to learn the system. Our sales advisors ignore it as it doesn't help them. I cannot advocate a tool to them that I don't understand. I am not a fan. #### Reasons for switching to Lofty E&V does not work with Hubspot Hubspot Hubspot Hubspot Hubspot #### Vendor response Hello Jim, thank you for your review. We appreciate you taking the time to provide your feedback and thoughts on your experience. I have forwarded this information to Leadership for review. Replied February 2026 --- ### Not super excited about services - Overall rating: 2/5 - Reviewer: Jenn E. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Not good. Most of the time customer service, help desk, doesn't have the info and gives wrong info. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 1/5 #### Pros What I like is that my broker recommended this at a lower rate. There isn't anything else I can think of. #### Cons Limitations. So many limitations with features. Texting, group texting, my accounts don't sync well from computer to phone, which causes me to miss messages all the time, not being able to block spam and so on and so on. #### Reasons for choosing Lofty Because our broker recommended it and was offering a promotion. Which doesn't help bc I don't get everything I need. #### Reasons for switching to Lofty Changes teams and needed my own independent. #### Vendor response Hello Jenn, thank you for your review. We are sorry to hear that your experience has not been ideal. Please let me know if there is a specific issue that we can help bring to the attention of Support Leadership. Replied February 2026 --- ### Been using since it was call Chime - Overall rating: 4/5 - Reviewer: Joshua S. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered Overall it has been pretty good. Like I said their pricing is high for any of their add ons. I wasn’t a fan of their social media ads they claim to create for you #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros How easy it is to customize the system to all of your needs and likes. I do like the fact it comes with website customizations. #### Cons The pricing is very high for the level of customer service I get. It usually takes a long time to solve issues #### Reasons for switching to Lofty I wanted something more customizable and fub didn’t give me that option. Especially for the website functions #### Vendor response Hello Joshua, thank you for taking the time to leave a review. I am very sorry to hear that your experience has been less than ideal. Please feel free to reach out to us directly, so we can put you in touch with our Customer Success team. Our e-mail address is marketing@lofty.com. Replied November 2025 --- ### Lofty is solid (this coming from a Real Estate Admin) - Overall rating: 5/5 - Reviewer: Suzanne F. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I've had a good experience with Lofty, as a real estate admin who's in charge of the website for a team of seven high producing agents. It was fairly easy to transition to from BoomTown, and I would recommend it to others. It's more affordable than many other real estate CRMs, and gives a solid value for the price you pay! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like how easy it is to build your website through Lofty (as a real estate admin); the templates are great and easy to customize. The agents like the lead management as well. Support has been helpful. #### Cons I do wish there were some more freestyle blocks/site elements in the website design portion, but it is still very workable. #### Reasons for switching to Lofty We wanted something more state of the art, and more affordable. Lofty brought those features to us! #### Vendor response Hello Suzanne, thank you so much for your review! We greatly appreciate your time and business. Please let us know if there's anything we can assist with. Replied February 2026 --- ### Pros and Cons of Lofty - Overall rating: 3/5 - Reviewer: Billy T. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I like Lofty and it has a ton of potential; however, there are somethings that are missing that could really set it apart form other CRM/marketing software. I think what is missing is having programmers working with an agent and watch what they use and what they do not use and why. Having a customer service advocate would be a great add. This would allow your clients to know who to go to, because your current support is not very responsive and when they are it is surprising to get someone that can fix what is needed. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros I can see the potential, but there is a missing link and that is programming spending time with actual users. #### Cons I have had a horrible experience with getting support. I would have to say this is Lofty's biggest weakness. #### Reasons for choosing Lofty I was thinking that Lofty was more like FUB and Ylopo. #### Reasons for switching to Lofty Zillows terms and conditions for Follow up boss #### Vendor response Hello Billy, thank you for your review. We appreciate your time & business. We are sorry to hear about your experience thus far and I have passed all your feedback along to our Leadership to review. Replied February 2026 --- ### Lofty Pros and Cons - Overall rating: 5/5 - Reviewer: Amanda R. - Verified reviewer: Yes - Industry: Real Estate - Company size: 5001-10000 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I like how it keeps all contact information in one place and allows you to set reminders for your tasks. Customer support is very slow responding and it's hard to get a fast and direct answer with issues. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros I love that the AI intelligence writes texts and emails for you. #### Cons The filters are hard to navigate and do not stay permanently. #### Reasons for switching to Lofty I recently changed my brokerage and this is the crm they use. --- ### Lofty Customer Support Sucks - Overall rating: 4/5 - Reviewer: Kevin M. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2024 - Review source details: This review was submitted organically. No incentive was offered Very frustrating the time on hold is horrible and they still don't have answers #### Ratings breakdown - Ease of use: 1/5 - Value for money: 4/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Not Much! at this time I'm regretting my decision to switch to them. Their sales team will tell you anything to get you to sign. I haven't been able to use their products because I cant get past the onboarding phase and they really don't care #### Cons With Lofty Set up is 100% on the user. Lofty will not do any set up on the IDX web site or the CRM. they expect the client to do it all. The support team is very little help. I've been trying to go live with my website for weeks and I'm still not there #### Reasons for switching to Lofty Boomtown was bought out and they have went downhill since the buy out. But that being said, thev were a lot better in their support that Lofty. I came to expect the kind of client support that I received from Boomtown and Lofty just doesn't measure up. --- ### Chine makes it easy! - Overall rating: 4/5 - Reviewer: Daniella B. - Verified reviewer: Yes - Industry: Alternative Medicine - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: April 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Chime was great. They know how important our money is, and have developed a software that makes is very simple. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love how easy it is to use and navigate this software. Transfers and payments are quick. I've never had an issue with them before. I also liked the low to no fees depending on how you use it. #### Cons The only thing that I disliked was the amount of time it took to get my debit card through them. This may just be subjective due to where I live, but I had to wait 2 weeks for it. This makes it difficult to manage my own funds without accessing it. #### Reasons for switching to Lofty Chime offered way more versatility for my money. While Venmo allows for easy transfer of funds; Chime's ease of use is unparalleled. --- ### New User With Lots of Potential! - Overall rating: 4/5 - Reviewer: Lynn S. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. As a beginner user, I'm still learning the software, but I can see the value it will bring to my business. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The automations and smart plans open up endless possibilities. The support is also top notch. I'm able to reach someone fairly quickly, via chat or phone call. #### Cons This is a con, but also a pro: Lofty is powerful. I don't know how to use it to its fullest capability and in order for me to become a "super-user" I need to spend more time with the trainings and testing out the different features. #### Vendor response Hello Lynn, thank you for your review. We appreciate your time and business, and we are happy to hear that you're enjoying Lofty thus far. There is a lot of features and functions that you may not need or use right away, but hopefully as business grows these tools will come in handy. Replied February 2026 --- ### Best CRM brand - Overall rating: 5/5 - Reviewer: Susan K. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, I am thrilled with Lofty & so happy I signed up with them. They make everything easy for me #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros They provide great service for the money & are always on point with reaching out to clients & leads. #### Cons At the moment, i have no complaints. Love the program. They make everything easier to keep clients organized. #### Vendor response Hello Susan, thank you for your review. We appreciate your time & business and are happy to hear that you're enjoying Lofty. Replied February 2026 --- ### Easy Way to Communicate with Leads - Overall rating: 5/5 - Reviewer: Anthony K. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, Lofty has allowed me to communicate with leads much more effectively. I would like to take my usage of Lofty to the next level. Maybe a live webinar or step by step guide on a process would be helpful. For example a class on how to use the most effective process with Lofty. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Easy to communicate with leads. Also allows for AI assistance and help to create content and ideas on how to reach clients. #### Cons Some items that are included and ways to reach clients are difficult to navigate and create. The ideas are good, but applying them are much harder. #### Vendor response Hello Anthony, thank you for your review. We greatly appreciate your time and business! Replied February 2026 --- ### Is Chime CRM worth upgrading to from Follow-Up-Boss - Overall rating: 4/5 - Reviewer: Thaine S. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2021 - Review source details: This review was submitted organically. No incentive was offered Overall we are happy and frustrated at the same time. When a product is so close to being great it is frustrating that we cannot get the last few frustrations worked out. The Customer support has been great 90% of the time. Occasionally, a silly response is provided by customer support, but I realize they are only communication what they have been told. It seems that feature requests are being taken seriously but I will know for sure when some are in future releases. Much effort is put into onboarding and training and that was a good experience, however after that my new liaison with Chime seems MIA. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The fact that Chime has the key tools necessary for a real Estate CRM and is on target with the implementation of most of them was very intriguing. We love the integration of "Listing Discovery" which is basically an MLS interface that is very convenient for creating Listing Alerts for clients, inserting listings into emails (not supported by the Chime SMS texting), and setting up Hot Sheets for easy listing reviews. We are happy with the Contact Pipeline view that mostly leverages Pipeline stages and Groups (tags and other filters are supported. Very happy Chime Provides basic Transaction Task Management (this feature lured us away from FUB) Very happy with the Chime AI so far it has been more effective than the YLOPO AI with prequalifying our leads. #### Cons The Curaytor provided Website has poor navigation between listings (the "Prev" and "Next" are hidden unless you scroll down the page). potential clients do not realize they can access additional listings within their listing alert. Seems like an easy fix, but it is not being addressed by Curaytor or Chime. The Texting is SMS vs MMS (hard to send nice listing texts with link preview, emoticons, etc. You can only text to one recipient at a time which is not convenient when sending a text to a couple (Chime states they are working on MMS). The contact Search box is hidden unless you hover over a magnifying glass icon slowing things down (please stop being fancy and put a box where it eventually appears). Only one Lead Pond is provided in our package (We were accustomed to more in FUB). Transaction Task Management is a bonus compared to FUB but I wish I could have Transaction Level Custom Fields, the ability to template my transaction expenses/commissions, assign tasks to other members of the team, and reorder the tasks within the template configuration screen. #### Reasons for switching to Lofty Transaction Task Management --- ### Lofty will take your business to lofty heights! - Overall rating: 5/5 - Reviewer: Amy R. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 10000+ employees - Product usage: Used daily for less than 12 months - Reviewed: December 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Lofty's whole platform is intelligently designed and so user friendly. All of the features work seamlessly and allow me to run my business most efficiently and effectively. #### Cons I have had no negative interactions with the Lofty platform. --- ### I regret moving to Chime/Lofty - Overall rating: 3/5 - Reviewer: Robert T. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2023 - Review source details: This review was submitted organically. No incentive was offered The worse part about Chime/ now Lofty isn't the lack of "hiccups" in the system or the over selling. It is the absolutely terrible customer support. The sales team is great and the customer service team.....isn't. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros The interface seem much more friendly than my other CRM, I liked how it ranks and helps ID lead activity and it is pretty solid at helping lead hunting. #### Cons I moved from Brivity to Chime after being assured all our business functions would be met, but Chime was short of expectations. And after we moved everything else felt very upselling on the "other features". I really refused til I got the basic system working and after 2 years I really wish I would not have moved to Chime/ Now Lofty. #### Reasons for switching to Lofty My company contracted with Chime / Lofty --- ### Problematic Scam - Overall rating: 1/5 - Reviewer: kim c. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nothing. There has not been a single positive moment since signing up with LOFTY.COM #### Cons Lofty seems to be falling apart. Unfortunately, I signed up for lofty with the expectation that they will offer everything that the sales person told me they would. When I was not satisfied after the first couple of weeks it seemed to get worse. My expressing my dissatisfaction only led to them becoming less willing to help are evasive of my attempts to contact them for support. I never received a response from their support team despite multiple attempts to contact. The person who was supposed to be assigned to my account wasn't responding to media email but then started texting me through multiple different and random numbers. Finally, after asking for cancellation multiple times, I was threatened with the "you signed a one year contract that is legally binding" despite their inadequacies in making any effort to help me actually use the database. Unfortunately, lofty has required me to contact my attorney to move forward with a solution that doesn't include my dumping thousands of dollars into a system that doesn't work. I would highly recommend against this company. --- ### Chime has chimed in our sales! - Overall rating: 5/5 - Reviewer: Marty M. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2018 - Review source details: This review was submitted organically. No incentive was offered Our team has used Chime for the past 8 months and it has significantly improved our business. We have made our own suggestions for system improvement and have seen a good portion of those implemented so far. Our customer success manager - has been fantastic!! We have met face-to-face multiple times and he has kept us updated on our suggestions and has trained us in the great improvements that keep coming from this innovative company. Customer Service has responded to our needs in a reasonable time frame. We love the Smart Plans! We set those up and live on the Tasks all day and stay on top of all the critical transaction details for our clients. The recent ability to match properties to our prospects is expected to be a huge game-changer for the way we do business! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Smart Plans, Task managing, Lead capturing, Lead scoring, Lead managing, Property to Prospect matching, Website connection #### Cons Needs to allow for a given lead to be managed as both a buyer and a seller simultaneously. --- ### Chime Review - Overall rating: 4/5 - Reviewer: David G. - Verified reviewer: Yes - Industry: Entertainment - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: July 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with this software was a neutral experience. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Chime is very easy to use and track your funding. #### Cons It was confusing to set up at first but once you get it, it's a cakewalk --- ### Awful Customer Support - Overall rating: 1/5 - Reviewer: Michael S. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered The customer support is so bad, it makes the CRM nearly impossible to use. It is awful, stay away. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros This is a basic CRM. I am frustrated with basic functionality and the inability of customer support to be prompt or even remotely helpful with their responses. #### Cons Customer support. You can NOT get a hold of someone at this company. They don't answer the phone and when you get someone on chat, they chat with other users and are slow to respond. And when they do respond, it's unhelpful and inaccurate. #### Reasons for switching to Lofty Online leads --- ### Almost a bank - Overall rating: 5/5 - Reviewer: Dustin R. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This review was submitted organically. No incentive was offered Decent. Overdraft option is nice #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Anyone can use it and it’s easy to use . #### Cons ITs not accepted everywhere and sometimes it’s frustrating #### Reasons for switching to Lofty Because my credit is bad --- ### STAY AWAY Bad Company - Overall rating: 1/5 - Reviewer: Ron R. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered STAY AWAY - Worst Company ever, complete Scam. They embed your website with code leading all organic leads to them for website sign up. Just Crazy. Also they use .me for their website which means you are going to get a lot more spam and hacking from Russia!! Never delivered but charged for advertising. Try calling support or sales after you sign up and they will not answer!! Trust been doing real estate 10+ years and this has got to be the worst. Problem is they have many layers when googling their name, which I would have found this name before ever signing up. Complete waste of sunken cost money plus all the organic leads we lost. #### Ratings breakdown - Ease of use: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros NON it is horrible company once you get onboard they disappear. #### Cons Worst Company Ever they are complete scam ## More reviews [Next reviews](https://www.softwareadvice.com/crm/chime-profile/reviews/?page=2) --- Lofty Reviews, Pros and Cons - 2026 Software Advice