--- title: "Lofty Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Lofty. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Lofty is a good fit for you!" source_url: "https://www.softwareadvice.com/crm/chime-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [CRM Software](https://www.softwareadvice.com/crm/) / [Lofty](https://www.softwareadvice.com/crm/chime-profile/) / Lofty Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/crm/chime-profile/) Reviews [Alternatives](https://www.softwareadvice.com/crm/chime-profile/alternatives/) # Lofty User Reviews ## Reviews summary - Overall rating: 3.8/5 - Total reviews: 128 ### Secondary ratings - Ease of use: 3.9/5 - Customer support: 3.4/5 - Value for money: 3.9/5 - Functionality: 3.9/5 ### Rating distribution - 5 stars: 65 reviews (51%) - 4 stars: 24 reviews (19%) - 3 stars: 12 reviews (9%) - 2 stars: 7 reviews (5%) - 1 star: 20 reviews (16%) ### Most mentioned pros - However, it is not plug-and-play, and some features do not currently live up to how they are marketed. If Lofty improves customer support responsiveness, follows through more consistently on issue resolution and refunds, and refines its advertising, SEO, and AI tools, it could easily become a top-tier platform. As it stands, it’s a solid system with strengths, but also some meaningful gaps that prospective users should be aware of. - Lofty offers a powerful all-in-one platform that combines CRM, IDX website, marketing tools, and automation under one system. - Bringing a sense of organization, Time management, and heightening the communication with clients and customers along with the office staff. ### Most mentioned cons - The mobile app is also not optimized for use with an ipad which for the most part serves as a substitute for my laptop on the go. - I also dislike the billing. As the agents add or remove team members, we should be able to see the count since we are splitting that cost with them. - I am unable to see if they've talked, where the lead came from if they added it within their notes, or any other important info to help them with their leads. ## Lofty customer reviews Showing reviews 1-25 of 128 (page 1). ### Powerful Real Estate CRM - Overall rating: 5/5 - Reviewer: Robert C. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, Lofty has been a solid, feature-rich CRM that does a lot for my business in one place. It took a long time to set up the way I wanted, and there are still quirks, but I feel it’s been getting better over the years. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Lofty packs a lot into one platform: website, CRM, smart plans, and some social media management, which is convenient. I like the automation and smart plans for keeping follow-up consistent. #### Cons It’s pricey, especially for a solo agent, and the lack of transparent pricing on their website is frustrating. I also run into bugs from time to time, and support, while helpful, can be slow to respond. #### Reasons for choosing Lofty Lofty offered a strong mix of website, CRM, and automation features that fit my needs, and the brokerage discount made it more affordable than the others. #### Reasons for switching to Lofty The discount from my brokerage made it easier to justify trying a more robust system. #### Vendor response Hello Robert, Thank you for taking the time to share your feedback! We’re glad to hear Lofty is supporting your business in a meaningful way. We’re always looking for ways to improve, and input like this really helps. If there’s ever anything we can do to make your experience even better, don’t hesitate to let us know. Replied January 2026 --- ### A Platform That Truly Supports Growth - Overall rating: 5/5 - Reviewer: Allie W. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experience with Lofty has been extremely positive. It’s intuitive, well-organized, and brings everything I need into one place, which makes staying consistent and responsive much easier. What really stands out is how it supports both daily agent activity and long-term growth without feeling overwhelming. It’s a platform that actually works with you, not against you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros All-in-one simplicity: CRM, IDX site, lead routing, automations — fewer logins, less chaos. Lead follow-up that actually works: Smart plans + texting/email that keep agents from dropping the ball. #### Cons So many features can make it overwhelming at times, but breaking it down to smaller pieces makes it more manageable. #### Reasons for choosing Lofty I chose Lofty because it offers a more streamlined, all-in-one experience that’s intuitive and easy to manage day to day. The platform makes lead follow-up, automation, and organization feel simple rather than overwhelming, while still offering the flexibility to scale. Overall, it felt more agent-friendly and aligned with how I actually work. #### Reasons for switching to Lofty We wanted more functionality within our CRM database. #### Vendor response Hello Allie, thank you for your review. We appreciate your time & business. We are very happy to hear that you're enjoying Lofty. If you would be interested in participating in a Customer Success Story interview, please let us know. Replied February 2026 --- ### Negative 5 Stars - stay away from Lofty - Overall rating: 1/5 - Reviewer: Shelly W. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used monthly for less than 12 months - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Their customer service is slow and barely responsive. The system is not user friendly. They put you in a long contract, but told me it would be month to month after 6 months. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros It’s terrible. Very complicated. Nothing. It’s a horrible CRM. The worst I’ve had and I’ve been in real estate over 20 years. #### Cons They put be in a 1 year contract, but told me it was 6 months up front. Lofty baits and switches. They overpromise and under deliver. #### Reasons for choosing Lofty I thought at the time it was better. But I was over promised and under delivered. #### Reasons for switching to Lofty More AI. But lofty is not what I thought it would be. Not what I was promised. --- ### Strong Platform, but Support and Advertising Need Improvement - Overall rating: 4/5 - Reviewer: Tavarus M. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I would still recommend Lofty overall, but with realistic expectations. It is a powerful platform with strong potential, especially for agents who are experienced, tech-savvy, and willing to invest time into setup and customization. However, it is not plug-and-play, and some features do not currently live up to how they are marketed. If Lofty improves customer support responsiveness, follows through more consistently on issue resolution and refunds, and refines its advertising, SEO, and AI tools, it could easily become a top-tier platform. As it stands, it’s a solid system with strengths, but also some meaningful gaps that prospective users should be aware of. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros Lofty offers a powerful all-in-one platform that combines CRM, IDX website, marketing tools, and automation under one system. The Smart Plans, pipelines, and lead management tools provide flexibility for agents who want to customize workflows instead of being locked into a rigid process. I also appreciate the control over branding, landing pages, and long-term nurture campaigns. The AI tools are a nice addition and show promise, especially for content assistance and automation, even though they still have room to mature. Overall, Lofty works well for agents who want to consolidate their tech stack and build systems for long-term growth. #### Cons There have been several frustrating issues that have impacted my experience. The paid advertising features were not working as advertised, which Lofty acknowledged, but I was never provided with a clear solution or path forward. I was also promised refunds for some of those products and never received them, which was disappointing and eroded trust. Customer service responsiveness has declined noticeably. What once took minutes to resolve now often takes days. The SEO features of the agent website are also challenging and do not function the way they are advertised, requiring far more manual effort than expected. Additionally, while the AI tools are promising, they are still early-stage and need significant improvement to deliver consistent, reliable results. #### Reasons for switching to Lofty eXp Realty started offering Lofty and it seemed to align with my business needs at the time. #### Vendor response Hello Tavarus, thank you for your review. We appreciate your time & business. We are sorry to hear about your experience thus far and we have made sure to pass your feedback along to Leadership for review. Replied February 2026 --- ### Lofty is solid (this coming from a Real Estate Admin) - Overall rating: 5/5 - Reviewer: Suzanne F. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I've had a good experience with Lofty, as a real estate admin who's in charge of the website for a team of seven high producing agents. It was fairly easy to transition to from BoomTown, and I would recommend it to others. It's more affordable than many other real estate CRMs, and gives a solid value for the price you pay! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like how easy it is to build your website through Lofty (as a real estate admin); the templates are great and easy to customize. The agents like the lead management as well. Support has been helpful. #### Cons I do wish there were some more freestyle blocks/site elements in the website design portion, but it is still very workable. #### Reasons for switching to Lofty We wanted something more state of the art, and more affordable. Lofty brought those features to us! #### Vendor response Hello Suzanne, thank you so much for your review! We greatly appreciate your time and business. Please let us know if there's anything we can assist with. Replied February 2026 --- ### Great for agents, difficult for lenders - Overall rating: 3/5 - Reviewer: Rachel F. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. While I like that my agent partners like it, the features as the lender are not helpful. With Kunversion, I could see the source of the lead and any notes the agents added as they talked to the leads (like if they've called 10 times and no one has answered, or if they added their sister-in-law so it's not a random lead from the internet). I need their logins to be able to fully help them with leads since that's the only way to see the notes and lead activity. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros I like that I can share the platform with my lending partners and it gives them the ability to follow up with their leads. #### Cons As a lender, I cannot see the majority of the notes that my agent partners add. I am unable to see if they've talked, where the lead came from if they added it within their notes, or any other important info to help them with their leads. I also dislike the billing. As the agents add or remove team members, we should be able to see the count since we are splitting that cost with them. I shouldn't have to reach out to support to get updates on something that should be available to view in the billing screen. #### Reasons for switching to Lofty Lofty came with the brokerage that my agent partners moved to. #### Vendor response Hello Rachel, thank you for your review. We appreciate your time. I reached out to our Product Specialists and they confirmed that lender partners should be able to see all notes. So the reason you are not seeing them could be due to a couple different reasons: --the admin of the account adjusted your permissions, somehow preventing you from seeing notes. --there are no notes being left --there is a filter applied, which would cause the notes not to populate (for example, if the filter is set to only show "auto emails", then notes may not show. I'd recommend checking the activity filter to see if that's the case. https://help.lofty.com/hc/en-us/articles/360055290491-Lender-and-Agent-Lead-Collaboration Replied February 2026 --- ### Frustrated New Lofty User - Overall rating: 3/5 - Reviewer: Jim C. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It has been the worst part of my experience with Engel & Völkers and I'm not sure why they require that we use Lofty. We wish there was a good CRM system. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 5/5 #### Pros I like that Lofty is linked with Engle & Völkers. I am disappointed that a luxury brand with great customer service has not chosen a CRM with similar qualities #### Cons I am the owner of an Engle & Völkers franchise. I have been trying to learn how to use Lofty for a year and a half. Customer support is slow and they rarely answer the question asked. It is mind boggling. I have asked numerous times to be in touch with someone who can share a simple overview and I'm told that does not exist. I am show the various online classes I can take. I have tried those... I need an hour with someone to show me how to use this as an owner. Our leads do not always come through clearly. It takes weeks to find a solution and then another problem occurs. I am exhausted trying to learn the system. Our sales advisors ignore it as it doesn't help them. I cannot advocate a tool to them that I don't understand. I am not a fan. #### Reasons for switching to Lofty E&V does not work with Hubspot Hubspot Hubspot Hubspot Hubspot #### Vendor response Hello Jim, thank you for your review. We appreciate you taking the time to provide your feedback and thoughts on your experience. I have forwarded this information to Leadership for review. Replied February 2026 --- ### Not super excited about services - Overall rating: 2/5 - Reviewer: Jenn E. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Not good. Most of the time customer service, help desk, doesn't have the info and gives wrong info. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 1/5 #### Pros What I like is that my broker recommended this at a lower rate. There isn't anything else I can think of. #### Cons Limitations. So many limitations with features. Texting, group texting, my accounts don't sync well from computer to phone, which causes me to miss messages all the time, not being able to block spam and so on and so on. #### Reasons for choosing Lofty Because our broker recommended it and was offering a promotion. Which doesn't help bc I don't get everything I need. #### Reasons for switching to Lofty Changes teams and needed my own independent. #### Vendor response Hello Jenn, thank you for your review. We are sorry to hear that your experience has not been ideal. Please let me know if there is a specific issue that we can help bring to the attention of Support Leadership. Replied February 2026 --- ### Pros and Cons of Lofty - Overall rating: 3/5 - Reviewer: Billy T. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I like Lofty and it has a ton of potential; however, there are somethings that are missing that could really set it apart form other CRM/marketing software. I think what is missing is having programmers working with an agent and watch what they use and what they do not use and why. Having a customer service advocate would be a great add. This would allow your clients to know who to go to, because your current support is not very responsive and when they are it is surprising to get someone that can fix what is needed. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros I can see the potential, but there is a missing link and that is programming spending time with actual users. #### Cons I have had a horrible experience with getting support. I would have to say this is Lofty's biggest weakness. #### Reasons for choosing Lofty I was thinking that Lofty was more like FUB and Ylopo. #### Reasons for switching to Lofty Zillows terms and conditions for Follow up boss #### Vendor response Hello Billy, thank you for your review. We appreciate your time & business. We are sorry to hear about your experience thus far and I have passed all your feedback along to our Leadership to review. Replied February 2026 --- ### Best CRM on the Market - Overall rating: 5/5 - Reviewer: RIck C. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Best CRM I have ever used. The most complete and comprehensive system. Support has always been helpful and took care of everything I needed. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros great CRM and website - Love the new technology always being updated - super efficient smart plans and a great AI feature. #### Cons It is a bit of a learning curve,but works once you do it - just need to put in the time to learn the system, #### Reasons for switching to Lofty this is a more robust system and has more fearurea #### Vendor response Hello Rick, thank you for your review. We appreciate your time & business and are happy to hear that you're enjoying Lofty. Replied February 2026 --- ### Listing agent - Overall rating: 3/5 - Reviewer: Alfonso Paul O. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. System ok but as i said missing a lot of functions that was promised but not done. waiting to cancel subscription #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Compared to other CRM this good. the basic settings work. not sure about the other options that it provides #### Cons when I was speaking with sales person her told me so many things I would be getting for the price to find out it was not true. they are add on's I was not expecting. very disappointed. #### Reasons for choosing Lofty price but in talks with them right now to maybe change #### Reasons for switching to Lofty Looking for better AI and system monitoring #### Vendor response Hello Alfonso, thank you for your review. We are sorry to hear about your experience and would be happy to pass this feedback along. Replied February 2026 --- ### Wouldn't use it if it were free - Horrible CRM - Overall rating: 1/5 - Reviewer: Lori P. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Horrible. Nothing but promises. Never resolve anything even when you escalate. I've never had so many problems with email. Lofty has undermined my business like no other software. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Lots of features but none of them work. Customer service picks up but they never solve problems. They are very good about asking for feedback but don't apply it. #### Cons Horrible, horrible, horrible. What a waste of time and money. We have submitted over 50 tickets in a two month period. Emails bounce, websites don't integrate, features don't work, they make promises, open tickets and close them with no resolution. I have used multiple CRMs and this is by far the worst customer service ever. I wouldn't use it if it were FREE. #### Reasons for switching to Lofty Firepoint bought Lofty. We were told this would be a smooth and seamless transition with all the same features. It has been a nightmare. --- ### New User With Lots of Potential! - Overall rating: 4/5 - Reviewer: Lynn S. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. As a beginner user, I'm still learning the software, but I can see the value it will bring to my business. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The automations and smart plans open up endless possibilities. The support is also top notch. I'm able to reach someone fairly quickly, via chat or phone call. #### Cons This is a con, but also a pro: Lofty is powerful. I don't know how to use it to its fullest capability and in order for me to become a "super-user" I need to spend more time with the trainings and testing out the different features. #### Vendor response Hello Lynn, thank you for your review. We appreciate your time and business, and we are happy to hear that you're enjoying Lofty thus far. There is a lot of features and functions that you may not need or use right away, but hopefully as business grows these tools will come in handy. Replied February 2026 --- ### Best CRM brand - Overall rating: 5/5 - Reviewer: Susan K. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, I am thrilled with Lofty & so happy I signed up with them. They make everything easy for me #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros They provide great service for the money & are always on point with reaching out to clients & leads. #### Cons At the moment, i have no complaints. Love the program. They make everything easier to keep clients organized. #### Vendor response Hello Susan, thank you for your review. We appreciate your time & business and are happy to hear that you're enjoying Lofty. Replied February 2026 --- ### Lofty - Least Innovative CRM - Overall rating: 1/5 - Reviewer: Eric F. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered I would not recommend Lofty, the only reason we used it is because our google ppc provider funneled our IDX leads through there. Would never buy outside of that. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros It was a basic CRM that did have some functionality. AI chatbox was helpful and affordable, however you get what you pay for. #### Cons They are behind almost every CRM company for real estate in many ways. Their support system for users is really lacking, they were hard to get ahold of and rarely knew how to help me with specific questions. --- ### Multi-IDX integration does not work. I did not try one IDX, as I belong to 4 MLS's - Overall rating: 1/5 - Reviewer: Stacy A. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2023 - Review source details: This review was submitted organically. No incentive was offered Rarely can you talk with customer service. It is like they do not understand as they will send back a message the problem has been fixed, but it has not been fixed. Major problems with market reports, areas, format on mobile phones, multi-MLS IDX searches. Not worth your time or money. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 1/5 #### Pros CRM appears to be good, but with the IDX and website problems, your customers will never use the website. #### Cons The IDX and website problems go on and on . . . Customer service is fairly responsive, but they never follow through, they seem to never really understand the problem, even after I spend hours sending examples, videos, screen shots, and more to help them understand. I spent over $5000. (12 months) on my dime trying to work with Chime to fix the problems. It plain does not work. You will lose all customers from your site as it does not work as advertised, confuses customers, and once they realize it, they never come back. #### Reasons for choosing Lofty They said the website would work with multiple IDX MLS's. It does not work correctly with multiple IDX MLS's. I spent 60 hours and over $5000. of monthly fees trying to get it to work and finally gave up. CAUTION: Almost impossible to cancel, they will keep referring you to a cancellation procedure online that does not work. You are not allowed to talk with anyone in the billing department. I had to cancel my credit card to stop the monthly charges. --- ### Chime has some work to do - Overall rating: 5/5 - Reviewer: Luis R. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered It is a great CRM and I really enjoy using it but as stated there as some major and continuous problems on the backend. More than I have experienced with any other CRM. I use it every day and can get frustrated that simple things don't always work as they should. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros Innovation. Records phone calls. metrics #### Cons The search field is not intuitive. If you want to search for a lead's name you have to know the full name and exactly how it is spelled. If you just know their last name it will pull up all the names with those letters in it before pulling up the relevant lead. If the lead's name is Amin and you only have one person by that name chances are you will have to scroll through a whole number of people before getting to that name. For instance, somebody by the same as Stamin will most likely be shown sooner. There have been more technical issues on this CRM than any of the last 5 that I have used. Campaign emails won't be sent when requested. AI will communicate with leads when not. Texts will suddenly be invalidated. About 18 months ago when I called up technical support I would be guaranteed to get through to someone at least by the 2nd or 3rd try. Now I can try every day for a week and nobody responds. #### Reasons for choosing Lofty Better system #### Reasons for switching to Lofty Had some innovative and better features --- ### Complete Scam - Long Term User - Overall rating: 1/5 - Reviewer: Joshua P. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: November 2022 - Review source details: This review was submitted organically. No incentive was offered I'm not one to write reviews but this company needs to be held accountable. I've been with Chime for 2 years, Admittedly it started out well but quickly started to go down hill. When I was first researching Chime I had gotten many reviews from people I know about how bad the support and billing was. At first I didn't see it, and was super happy. Until this year.Keeping in mind, when dealing with chime support you are dealing with people in the Philippines only. These tech support agents are trained off of scripts and thats all they know. You'll play email tag with them for days before things get escalated to a "Tier 2 or Tier 3" tech support agent and then a couple days to weeks before you will get an answer on an issue. Many times their answer isn't a resolution. Its nearly impossible to talk to someone in the US besides someone in Sales.Chime forced an update Unbeknownst to me that caused all my links to break. Meaning I was spending money for who knows how long, on links that weren't producing listing results. Ticket was submitted; weeks go by and no result. Finally I get escalated to someone in the US office by getting in contact with [SENSITIVE CONTENT] in Sales. Their answer "the tech team will have a resolution in 1-2 months"...So me and my ad manager rebuilt our campaigns. because I wasn't going to sit 1-2 months paying for a $750 a month CHIME system, while not having ad traffic running to it. Needless to say pausing my leads through google cost me thousands of dollar #### Ratings breakdown - Ease of use: 1/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Constant updates to include new features in the system #### Cons Way too many tech issues for this system to be relaible --- ### Run stay away - Overall rating: 1/5 - Reviewer: Yesselky D. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The worst customer service I have ever experience. 3 agents couldn’t turn on my AI and the system is not user friendly. Good luck getting support on the phone they rush you off and say I have another call and they say click the ? to the right and it will show you tutorials. I watched a few and had questions but had to wait another 4 days to get someone on the phone to be rushed off again. The worst company! Stay away it’s a waste of money #### Reasons for switching to Lofty I needed AI --- ### Easy to Use - Handy - Overall rating: 4/5 - Reviewer: Orion C. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: January 2022 - Review source details: This review was submitted organically. No incentive was offered The overall really useful program, user-friendly and efficient. It has more integrations than I used - and it is well oriented for Realtors and the real estate industry. But if your budget is tight you need to find something more affordable. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really liked its layout and ease of finding everything on the one site page. You can sort your leads in any way that suits your ease of use which makes it handy. It's flexible and user-friendly. It has great tech support that usually answers within minutes - which is really helpful. #### Cons Lack of popup options for tasks. I am a person who needs nudging to remember the many tasks at hand...if it doesn't pop on my screen....I lose the thread.... --- ### Chime banking for the new to banking scene - Overall rating: 5/5 - Reviewer: Jacob T. - Verified reviewer: Yes - Industry: Banking - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: September 2022 - Review source details: This review was submitted organically. No incentive was offered Overall I have to say with combined banking and credit builder as well as spot me it’s a very useful banking application that allows young people to manage their finances with ease. Spot me is a great feature and it has the added benefit of being able to send others spot me boosts to allow them to overdraft fee free up to 5$ each person. The also offer deposit offers frequently as well as referral offers that can reward you for adding friends to there banking world #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It’s very well integrated and offers a credit builder card which is very beneficial for people trying to work on there credit and have a dedicated banking app all in one #### Cons Sometimes it can be difficult to get in touch with support and spot me can be a little tricky --- ### CRM system with SO many options - Overall rating: 5/5 - Reviewer: Chris R. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This system has so many functions available that I haven't even began to use them all, but if you want to do something, chances are it's already integrated into Chime. You can track leads and follow ups, set up drip campaigns to keep in touch, and even set up your website. #### Cons Because there are so many things you can do with the system, it can be a little daunting to get started, but there are plenty of how-to videos that walk you through it. --- ### Stay away from this CRM - Overall rating: 1/5 - Reviewer: Mike S. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered Terrible. I've had issues with basic things - the layout is very counter intuitive and finding help is all but impossible. And technical issues with dialer, submitting a ticket? forget it! #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros I don't like anything about this CRM. It has basic functions but the customer support is so frustrating that the software is basically impossible to use. #### Cons Customer support is without a doubt the least helpful, slowest to respond and absolute worst in the business #### Reasons for choosing Lofty It was a mistake - Chime is awful. #### Reasons for switching to Lofty chasing leads, and it was a mistake --- ### Chime real estate CRM review - Overall rating: 5/5 - Reviewer: Brian D. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: June 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, very pleased. The annual cost is well worth it. would recommend to my colleagues . #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I like most the lead generation, activity tracking. The dashboard is great to keep an eye on activity. #### Cons Sometimes on my android device screen gets garbled, I dont know if its a software problem or my phone settings. --- ### Worst CRM in the biz - Overall rating: 1/5 - Reviewer: Michael S. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered Terrible. I've had many, many problems and customer support is awful to deal with. They are terrible about getting back to me, all but impossible to reach, and not able to fix problems, even at a basic level. Stay away from this CRM #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Not one thing. It offers basic functionality but the customer support is so bad, nothing is worth it. #### Cons Customer support is by far, without a doubt, the absolute WORST I have ever experienced. #### Reasons for switching to Lofty not sure; i should have stayed ## More reviews [Next reviews](https://www.softwareadvice.com/crm/chime-profile/reviews/?page=2) --- Lofty Reviews, Pros and Cons - 2026 Software Advice