--- title: "Lofty Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Lofty. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Lofty is a good fit for you!" source_url: "https://www.softwareadvice.com/crm/chime-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Real Estate CRM Software](https://www.softwareadvice.com/crm/real-estate-crm-comparison/) / [Lofty](https://www.softwareadvice.com/crm/chime-profile/) / Lofty Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/crm/chime-profile/) Reviews [Alternatives](https://www.softwareadvice.com/crm/chime-profile/alternatives/) # Lofty User Reviews ## Reviews summary - Overall rating: 3.8/5 - Total reviews: 128 ### Secondary ratings - Ease of use: 3.9/5 - Customer support: 3.4/5 - Value for money: 3.9/5 - Functionality: 3.9/5 ### Rating distribution - 5 stars: 65 reviews (51%) - 4 stars: 24 reviews (19%) - 3 stars: 12 reviews (9%) - 2 stars: 7 reviews (5%) - 1 star: 20 reviews (16%) ### Most mentioned pros - However, it is not plug-and-play, and some features do not currently live up to how they are marketed. If Lofty improves customer support responsiveness, follows through more consistently on issue resolution and refunds, and refines its advertising, SEO, and AI tools, it could easily become a top-tier platform. As it stands, it’s a solid system with strengths, but also some meaningful gaps that prospective users should be aware of. - Lofty offers a powerful all-in-one platform that combines CRM, IDX website, marketing tools, and automation under one system. - Bringing a sense of organization, Time management, and heightening the communication with clients and customers along with the office staff. ### Most mentioned cons - The mobile app is also not optimized for use with an ipad which for the most part serves as a substitute for my laptop on the go. - I also dislike the billing. As the agents add or remove team members, we should be able to see the count since we are splitting that cost with them. - I am unable to see if they've talked, where the lead came from if they added it within their notes, or any other important info to help them with their leads. ## Lofty customer reviews Showing reviews 1-25 of 128 (page 1). ### Negative 5 Stars - stay away from Lofty - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Real Estate - Company size: 51-200 employees - Product usage: less than 1 year · monthly - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Their customer service is slow and barely responsive. The system is not user friendly. They put you in a long contract, but told me it would be month to month after 6 months. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros It’s terrible. Very complicated. Nothing. It’s a horrible CRM. The worst I’ve had and I’ve been in real estate over 20 years. #### Cons They put be in a 1 year contract, but told me it was 6 months up front. Lofty baits and switches. They overpromise and under deliver. --- ### Could be better - could be worse - Overall rating: 3/5 - Reviewer: Joseph B. - Industry: Real Estate - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: May 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have worked with other CRMs such as Hubspot and GHL and found that they were more efficient when it came to the actual management of leads. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros I like the interface for listings. The ability to customize certain aspects of the lead follow up as well. #### Cons What I liked the least in Lofty is how buggy the dialer can be. The mobile app is also not optimized for use with an ipad which for the most part serves as a substitute for my laptop on the go. #### Vendor response Hello Joseph, thank you for taking the time to leave a review. I am happy to pass this feedback along to our product team, as we take customer feedback highly into consideration. Please let us know if there's anything else we can help with. Replied May 2026 --- ### Bad Experience with Lofty - Overall rating: 1/5 - Reviewer: The Jacques T. - Industry: Real Estate - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered I would appreciate the opportunity to have this reviewed and corrected, including reconsideration of the charges given that the core service was never fully operational. I am open to resolving this directly and would welcome contact from your team. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Lofty CRM offers strong lead management tools, useful automation, and a solid system that can help agents stay organized and follow up consistently. #### Cons Lofty CRM had ongoing setup issues, texting never worked properly, and billing began before the service was fully functional, which was very frustrating. #### Vendor response Hello Bob, thank you for taking the time to leave a review. When you first joined Lofty, were you working with an Onboarding Specialist or CSM? If so, can you send me their name along with your email address so we can look into this a bit more. Replied April 2026 --- ### Not super excited about services - Overall rating: 2/5 - Reviewer: Verified Reviewer - Industry: Real Estate - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Not good. Most of the time customer service, help desk, doesn't have the info and gives wrong info. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 1/5 #### Pros What I like is that my broker recommended this at a lower rate. There isn't anything else I can think of. #### Cons Limitations. So many limitations with features. Texting, group texting, my accounts don't sync well from computer to phone, which causes me to miss messages all the time, not being able to block spam and so on and so on. #### Vendor response Hello Jenn, thank you for your review. We are sorry to hear that your experience has not been ideal. Please let me know if there is a specific issue that we can help bring to the attention of Support Leadership. Replied February 2026 --- ### Great service from Lofty - Overall rating: 5/5 - Reviewer: Shawn L. - Industry: Real Estate - Company size: 10000+ employees - Product usage: 1-3 years · daily - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Lofty has been great, if i do have a problem it is handled very quickly. Would highly recomend there service #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use, it does everything i need and more. I can keep track of potential clients and existing clients and potential new ones that come from my website #### Cons Paying for every little add on. There are some things i would like to do but have to pay extra for every time. #### Vendor response Hello Shawn, thank you for your review. We appreciate your time and business. Replied February 2026 --- ### Fanatastic CRM - Overall rating: 5/5 - Reviewer: Zach O. - Industry: Real Estate - Company size: Self-Employed - Product usage: 1-3 years · daily - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall very satisfied and enjoy my experience. I highly recommend it to other agents who are considering a crm. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Simplicity and ease of the crm. It’s intuitive and really helps me track my database. It’s also ahead of the curve on AI #### Cons Not being able to have my mass emails go to all contacts that are merged together. It only goes to the primary contact. #### Vendor response Hello Zach, thank you for your review. We appreciate your time & business. Replied February 2026 --- ### A lot to digest - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Real Estate - Company size: Self-Employed - Product usage: 1-3 years · weekly - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It's been okay. Still trying to understand it. I came from using follow-up boss. I need a crash course on using it. Thanks #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros Marketing properties is great, easy to connect to other lead sources, web url pages, and price point is great. #### Cons Not being able to scroll to the next lead/client, more technology than I am used to, and it doesn't send me reminders to my email. #### Vendor response Hello Tabatha, thank you for your review. We appreciate your time & business. Regarding email notifications, have you customized those within your user settings? https://help.lofty.com/hc/en-us/articles/360016101752-Lofty-Notifications Replied February 2026 --- ### More than just a pretty interface - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Real Estate - Company size: Self-Employed - Product usage: 1-3 years · weekly - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Lofty is a great tool for a real estate agent. The website is such a huge lead magnet and the automated features are amazing. The support is easy to contact and help troubleshoot issues. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I loved the aesthetic, features and learning curve. This CRM has so many features and the automation is amazing. It's nice having a system that works for you in the background so I can focus on other aspects on my business. #### Cons I wish I didn't have to purchase a lot of the add-ons. I am still new and the features would be amazing but I don't have the budget. #### Vendor response Hello Katy, thank you for your review. We appreciate your time and business and are very happy to hear that you're enjoying Lofty. Replied February 2026 --- ### Best CRM on the Market - Overall rating: 5/5 - Reviewer: Rick C. - Industry: Real Estate - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Best CRM I have ever used. The most complete and comprehensive system. Support has always been helpful and took care of everything I needed. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros great CRM and website - Love the new technology always being updated - super efficient smart plans and a great AI feature. #### Cons It is a bit of a learning curve,but works once you do it - just need to put in the time to learn the system, #### Vendor response Hello Rick, thank you for your review. We appreciate your time & business and are happy to hear that you're enjoying Lofty. Replied February 2026 --- ### Overall - A great tool! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Real Estate - Company size: 5001-10000 employees - Product usage: less than 1 year · daily - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the ability to send mass text messages that appear to be individual. And the pipelines are super helpful. #### Cons it was difficult to easily see where i'm at with a particular contact - pull them back up in a timely manner #### Vendor response Hello Shari, thank you for your review. We appreciate your time & business. Replied February 2026 --- ### Powerful Real Estate CRM - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Real Estate - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, Lofty has been a solid, feature-rich CRM that does a lot for my business in one place. It took a long time to set up the way I wanted, and there are still quirks, but I feel it’s been getting better over the years. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Lofty packs a lot into one platform: website, CRM, smart plans, and some social media management, which is convenient. I like the automation and smart plans for keeping follow-up consistent. #### Cons It’s pricey, especially for a solo agent, and the lack of transparent pricing on their website is frustrating. I also run into bugs from time to time, and support, while helpful, can be slow to respond. #### Vendor response Hello Robert, Thank you for taking the time to share your feedback! We’re glad to hear Lofty is supporting your business in a meaningful way. We’re always looking for ways to improve, and input like this really helps. If there’s ever anything we can do to make your experience even better, don’t hesitate to let us know. Replied January 2026 --- ### A Platform That Truly Supports Growth - Overall rating: 5/5 - Reviewer: Allie W. - Industry: Real Estate - Company size: 51-200 employees - Product usage: 1-3 years · daily - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experience with Lofty has been extremely positive. It’s intuitive, well-organized, and brings everything I need into one place, which makes staying consistent and responsive much easier. What really stands out is how it supports both daily agent activity and long-term growth without feeling overwhelming. It’s a platform that actually works with you, not against you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros All-in-one simplicity: CRM, IDX site, lead routing, automations — fewer logins, less chaos. Lead follow-up that actually works: Smart plans + texting/email that keep agents from dropping the ball. #### Cons So many features can make it overwhelming at times, but breaking it down to smaller pieces makes it more manageable. #### Vendor response Hello Allie, thank you for your review. We appreciate your time & business. We are very happy to hear that you're enjoying Lofty. If you would be interested in participating in a Customer Success Story interview, please let us know. Replied February 2026 --- ### Strong Platform, but Support and Advertising Need Improvement - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Real Estate - Company size: Self-Employed - Product usage: 1-3 years · daily - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I would still recommend Lofty overall, but with realistic expectations. It is a powerful platform with strong potential, especially for agents who are experienced, tech-savvy, and willing to invest time into setup and customization. However, it is not plug-and-play, and some features do not currently live up to how they are marketed. If Lofty improves customer support responsiveness, follows through more consistently on issue resolution and refunds, and refines its advertising, SEO, and AI tools, it could easily become a top-tier platform. As it stands, it’s a solid system with strengths, but also some meaningful gaps that prospective users should be aware of. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros Lofty offers a powerful all-in-one platform that combines CRM, IDX website, marketing tools, and automation under one system. The Smart Plans, pipelines, and lead management tools provide flexibility for agents who want to customize workflows instead of being locked into a rigid process. I also appreciate the control over branding, landing pages, and long-term nurture campaigns. The AI tools are a nice addition and show promise, especially for content assistance and automation, even though they still have room to mature. Overall, Lofty works well for agents who want to consolidate their tech stack and build systems for long-term growth. #### Cons There have been several frustrating issues that have impacted my experience. The paid advertising features were not working as advertised, which Lofty acknowledged, but I was never provided with a clear solution or path forward. I was also promised refunds for some of those products and never received them, which was disappointing and eroded trust. Customer service responsiveness has declined noticeably. What once took minutes to resolve now often takes days. The SEO features of the agent website are also challenging and do not function the way they are advertised, requiring far more manual effort than expected. Additionally, while the AI tools are promising, they are still early-stage and need significant improvement to deliver consistent, reliable results. #### Vendor response Hello Tavarus, thank you for your review. We appreciate your time & business. We are sorry to hear about your experience thus far and we have made sure to pass your feedback along to Leadership for review. Replied February 2026 --- ### Lofty is solid (this coming from a Real Estate Admin) - Overall rating: 5/5 - Reviewer: Suzanne F. - Industry: Real Estate - Company size: 2-10 employees - Product usage: 1-3 years · weekly - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I've had a good experience with Lofty, as a real estate admin who's in charge of the website for a team of seven high producing agents. It was fairly easy to transition to from BoomTown, and I would recommend it to others. It's more affordable than many other real estate CRMs, and gives a solid value for the price you pay! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like how easy it is to build your website through Lofty (as a real estate admin); the templates are great and easy to customize. The agents like the lead management as well. Support has been helpful. #### Cons I do wish there were some more freestyle blocks/site elements in the website design portion, but it is still very workable. #### Vendor response Hello Suzanne, thank you so much for your review! We greatly appreciate your time and business. Please let us know if there's anything we can assist with. Replied February 2026 --- ### Great for agents, difficult for lenders - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Real Estate - Company size: 2-10 employees - Product usage: 3-5 years · weekly - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. While I like that my agent partners like it, the features as the lender are not helpful. With Kunversion, I could see the source of the lead and any notes the agents added as they talked to the leads (like if they've called 10 times and no one has answered, or if they added their sister-in-law so it's not a random lead from the internet). I need their logins to be able to fully help them with leads since that's the only way to see the notes and lead activity. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros I like that I can share the platform with my lending partners and it gives them the ability to follow up with their leads. #### Cons As a lender, I cannot see the majority of the notes that my agent partners add. I am unable to see if they've talked, where the lead came from if they added it within their notes, or any other important info to help them with their leads. I also dislike the billing. As the agents add or remove team members, we should be able to see the count since we are splitting that cost with them. I shouldn't have to reach out to support to get updates on something that should be available to view in the billing screen. #### Vendor response Hello Rachel, thank you for your review. We appreciate your time. I reached out to our Product Specialists and they confirmed that lender partners should be able to see all notes. So the reason you are not seeing them could be due to a couple different reasons: --the admin of the account adjusted your permissions, somehow preventing you from seeing notes. --there are no notes being left --there is a filter applied, which would cause the notes not to populate (for example, if the filter is set to only show "auto emails", then notes may not show. I'd recommend checking the activity filter to see if that's the case. https://help.lofty.com/hc/en-us/articles/360055290491-Lender-and-Agent-Lead-Collaboration Replied February 2026 --- ### Frustrated New Lofty User - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Real Estate - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It has been the worst part of my experience with Engel & Völkers and I'm not sure why they require that we use Lofty. We wish there was a good CRM system. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 5/5 #### Pros I like that Lofty is linked with Engle & Völkers. I am disappointed that a luxury brand with great customer service has not chosen a CRM with similar qualities #### Cons I am the owner of an Engle & Völkers franchise. I have been trying to learn how to use Lofty for a year and a half. Customer support is slow and they rarely answer the question asked. It is mind boggling. I have asked numerous times to be in touch with someone who can share a simple overview and I'm told that does not exist. I am show the various online classes I can take. I have tried those... I need an hour with someone to show me how to use this as an owner. Our leads do not always come through clearly. It takes weeks to find a solution and then another problem occurs. I am exhausted trying to learn the system. Our sales advisors ignore it as it doesn't help them. I cannot advocate a tool to them that I don't understand. I am not a fan. #### Vendor response Hello Jim, thank you for your review. We appreciate you taking the time to provide your feedback and thoughts on your experience. I have forwarded this information to Leadership for review. Replied February 2026 --- ### Pros and Cons of Lofty - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Real Estate - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I like Lofty and it has a ton of potential; however, there are somethings that are missing that could really set it apart form other CRM/marketing software. I think what is missing is having programmers working with an agent and watch what they use and what they do not use and why. Having a customer service advocate would be a great add. This would allow your clients to know who to go to, because your current support is not very responsive and when they are it is surprising to get someone that can fix what is needed. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros I can see the potential, but there is a missing link and that is programming spending time with actual users. #### Cons I have had a horrible experience with getting support. I would have to say this is Lofty's biggest weakness. #### Vendor response Hello Billy, thank you for your review. We appreciate your time & business. We are sorry to hear about your experience thus far and I have passed all your feedback along to our Leadership to review. Replied February 2026 --- ### Listing agent - Overall rating: 3/5 - Reviewer: Alfonso Paul O. - Industry: Real Estate - Company size: 51-200 employees - Product usage: less than 1 year · weekly - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. System ok but as i said missing a lot of functions that was promised but not done. waiting to cancel subscription #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Compared to other CRM this good. the basic settings work. not sure about the other options that it provides #### Cons when I was speaking with sales person her told me so many things I would be getting for the price to find out it was not true. they are add on's I was not expecting. very disappointed. #### Vendor response Hello Alfonso, thank you for your review. We are sorry to hear about your experience and would be happy to pass this feedback along. Replied February 2026 --- ### Wouldn't use it if it were free - Horrible CRM - Overall rating: 1/5 - Reviewer: Lori P. - Industry: Real Estate - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Horrible. Nothing but promises. Never resolve anything even when you escalate. I've never had so many problems with email. Lofty has undermined my business like no other software. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Lots of features but none of them work. Customer service picks up but they never solve problems. They are very good about asking for feedback but don't apply it. #### Cons Horrible, horrible, horrible. What a waste of time and money. We have submitted over 50 tickets in a two month period. Emails bounce, websites don't integrate, features don't work, they make promises, open tickets and close them with no resolution. I have used multiple CRMs and this is by far the worst customer service ever. I wouldn't use it if it were FREE. --- ### New User With Lots of Potential! - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Real Estate - Company size: Self-Employed - Product usage: less than 1 year · daily - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. As a beginner user, I'm still learning the software, but I can see the value it will bring to my business. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The automations and smart plans open up endless possibilities. The support is also top notch. I'm able to reach someone fairly quickly, via chat or phone call. #### Cons This is a con, but also a pro: Lofty is powerful. I don't know how to use it to its fullest capability and in order for me to become a "super-user" I need to spend more time with the trainings and testing out the different features. #### Vendor response Hello Lynn, thank you for your review. We appreciate your time and business, and we are happy to hear that you're enjoying Lofty thus far. There is a lot of features and functions that you may not need or use right away, but hopefully as business grows these tools will come in handy. Replied February 2026 --- ### Best CRM brand - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Real Estate - Company size: Self-Employed - Product usage: less than 1 year · daily - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, I am thrilled with Lofty & so happy I signed up with them. They make everything easy for me #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros They provide great service for the money & are always on point with reaching out to clients & leads. #### Cons At the moment, i have no complaints. Love the program. They make everything easier to keep clients organized. #### Vendor response Hello Susan, thank you for your review. We appreciate your time & business and are happy to hear that you're enjoying Lofty. Replied February 2026 --- ### Lofty - Least Innovative CRM - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Real Estate - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered I would not recommend Lofty, the only reason we used it is because our google ppc provider funneled our IDX leads through there. Would never buy outside of that. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros It was a basic CRM that did have some functionality. AI chatbox was helpful and affordable, however you get what you pay for. #### Cons They are behind almost every CRM company for real estate in many ways. Their support system for users is really lacking, they were hard to get ahold of and rarely knew how to help me with specific questions. --- ### Multi-IDX integration does not work. I did not try one IDX, as I belong to 4 MLS's - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Real Estate - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: April 2023 - Review source details: This review was submitted organically. No incentive was offered Rarely can you talk with customer service. It is like they do not understand as they will send back a message the problem has been fixed, but it has not been fixed. Major problems with market reports, areas, format on mobile phones, multi-MLS IDX searches. Not worth your time or money. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 1/5 #### Pros CRM appears to be good, but with the IDX and website problems, your customers will never use the website. #### Cons The IDX and website problems go on and on . . . Customer service is fairly responsive, but they never follow through, they seem to never really understand the problem, even after I spend hours sending examples, videos, screen shots, and more to help them understand. I spent over $5000. (12 months) on my dime trying to work with Chime to fix the problems. It plain does not work. You will lose all customers from your site as it does not work as advertised, confuses customers, and once they realize it, they never come back. --- ### Chime has some work to do - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Real Estate - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered It is a great CRM and I really enjoy using it but as stated there as some major and continuous problems on the backend. More than I have experienced with any other CRM. I use it every day and can get frustrated that simple things don't always work as they should. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros Innovation. Records phone calls. metrics #### Cons The search field is not intuitive. If you want to search for a lead's name you have to know the full name and exactly how it is spelled. If you just know their last name it will pull up all the names with those letters in it before pulling up the relevant lead. If the lead's name is Amin and you only have one person by that name chances are you will have to scroll through a whole number of people before getting to that name. For instance, somebody by the same as Stamin will most likely be shown sooner. There have been more technical issues on this CRM than any of the last 5 that I have used. Campaign emails won't be sent when requested. AI will communicate with leads when not. Texts will suddenly be invalidated. About 18 months ago when I called up technical support I would be guaranteed to get through to someone at least by the 2nd or 3rd try. Now I can try every day for a week and nobody responds. --- ### Complete Scam - Long Term User - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Real Estate - Company size: Self-Employed - Product usage: 3-5 years · daily - Reviewed: November 2022 - Review source details: This review was submitted organically. No incentive was offered I'm not one to write reviews but this company needs to be held accountable. I've been with Chime for 2 years, Admittedly it started out well but quickly started to go down hill. When I was first researching Chime I had gotten many reviews from people I know about how bad the support and billing was. At first I didn't see it, and was super happy. Until this year.Keeping in mind, when dealing with chime support you are dealing with people in the Philippines only. These tech support agents are trained off of scripts and thats all they know. You'll play email tag with them for days before things get escalated to a "Tier 2 or Tier 3" tech support agent and then a couple days to weeks before you will get an answer on an issue. Many times their answer isn't a resolution. Its nearly impossible to talk to someone in the US besides someone in Sales.Chime forced an update Unbeknownst to me that caused all my links to break. Meaning I was spending money for who knows how long, on links that weren't producing listing results. Ticket was submitted; weeks go by and no result. Finally I get escalated to someone in the US office by getting in contact with [SENSITIVE CONTENT] in Sales. Their answer "the tech team will have a resolution in 1-2 months"...So me and my ad manager rebuilt our campaigns. because I wasn't going to sit 1-2 months paying for a $750 a month CHIME system, while not having ad traffic running to it. Needless to say pausing my leads through google cost me thousands of dollar #### Ratings breakdown - Ease of use: 1/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Constant updates to include new features in the system #### Cons Way too many tech issues for this system to be relaible ---