--- title: "ChurnZero Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of ChurnZero. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if ChurnZero is a good fit for you!" source_url: "https://www.softwareadvice.com/crm/churnzero-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Customer Success Software](https://www.softwareadvice.com/customer-success/) / [ChurnZero](https://www.softwareadvice.com/crm/churnzero-profile/) / ChurnZero Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/crm/churnzero-profile/) Reviews [Alternatives](https://www.softwareadvice.com/crm/churnzero-profile/alternatives/) # ChurnZero User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 130 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.9/5 - Value for money: 4.7/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 98 reviews (75%) - 4 stars: 30 reviews (23%) - 3 stars: 1 reviews (1%) - 2 stars: 1 reviews (1%) - 1 star: 0 reviews (0%) ### Most mentioned pros - Collaborative Success Plans has been a game changer as we plan to move towards a more structured process. - Churnzero incorporates rich integrations, customer facing guides, and data analytics to really understand how prospects and customers are interacting with my site so I can help push them through workflows and end in a good place. - The built in integration with Gong is also incredibly helpful! ### Most mentioned cons - So far there have been only a few set up issues that are a bit limiting like certain fields you can't edit and not being able to make retroactive changes. - Configuration can be a bit complex and contrived, though this is a necessary evil due to the nature of software that integrates with highly variable CRM instances - The second item is you cannot customize dashboards in the professional version. ## ChurnZero customer reviews Showing reviews 1-25 of 130 (page 1). ### Great CS platform for SaaS businesses - Overall rating: 5/5 - Reviewer: Winnie I. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2017 - Review source details: This review was submitted organically. No incentive was offered - Increased visibility on usage stats - Better understanding of which clients are high/medium/low risk of churning (good for our CS team) - Knowledge of which features of our SaaS platform are used most widely (drives more R & D and good info for our product teams) - Smoother annual renewal process (good for our sales teams) - Improved and consistent communication and setting up plays - Understanding our various segments and the activities we see among them #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Implementing ChurnZero has been one of the highlights of our year. It is a great feeling knowing we are proactively able to monitor client health and manage renewals appropriately. We used to track activities and usage internally but it was a much more manual process. ChurnZero's platform and sleek UX is easy to use and navigate. Reports, dashboards, and key metrics are easy to understand and digest and enable our teams to take actionable steps. In less than 6 months, we were able to not only fully implement ChurnZero but have data and analysis in time for our annual user conference in October. Our enterprise clients were thrilled with our new usage stats we were able to provide to them...definitely made us look great! #### Cons While there are options to tailor/customize certain elements (like segmentation, churn score, etc) there is still opportunity to allow further tailoring of the site and features. For example, tailoring notifications is great but having the ability to remove tags would be beneficial. Being able to see what browser our end users are using while in our platform would also be helpful because many of our customer troubleshooting begins with us identifying whether they are using browsers that are too old or are no longer being supported. ChurnZero has been good so far at listening to us and accepting feedback and helping us with implementation. I have no doubt they have good product roadmap plans and will incorporate elements as more and more of their customers suggest improvements. ChurnZero is also a very robust system and we have it integrated not only with our SaaS platform but also with Salesforce so fully implementing everything took longer than expected (~3 months). This was mainly due to our internal resources having the time to work with the implementation team (not ChurnZero's fault) but I wish we had more of a heads up prior to rolling out. --- ### Great Platform, Great Team, Great Experience. - Overall rating: 5/5 - Reviewer: Milad S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our CSM has been a huge delight. [SENSITIVE CONTENT HIDDEN] would go above and beyond for us on multiple occasions and quite frankly the main reason why I am providing this review. Integrations available out of the box work great. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Comes with a dedicated CSM! Easy integrations for the ones available out of the box Less intense of a learning curve #### Cons We use Google BQ for our general product usage data and building out an API to pull this data weekly requires a lot of hours to develop on our end. This is really the only negative I have. #### Reasons for choosing ChurnZero Overall, the experience has been great. Of all the platforms ChurnZero came at a great price and with a dedicated CSM. --- ### Meh - Overall rating: 3/5 - Reviewer: Christina H. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I'm supposed to use this every day at work. I dislike it so much that I have to schedule time to use it weekly to do all my entries. I avoid it as much as possible. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 3/5 #### Pros The one thing I really like about this software is the e-mail stream that it displays for each client account. #### Cons This software feels cumbersome and is not intuitive at all. It's difficult to navigate and figure out where to click. --- ### Useful platform - Overall rating: 5/5 - Reviewer: Yvette L. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our Client Success Managers at ChurnZero have always been really helpful. I like getting real time info to share with clients. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like that once it's setup , it's pretty simple to use for daily tasks. I also save a lot of time from logging into my client's accounts to manually tracking their usage. I can use ChurnZero to assess their usage for me. #### Cons I can't customize the dashboard. I need time zones! #### Reasons for choosing ChurnZero Price, didn't need something as robust at the time. --- ### Exceptional Customer Service to Meet Unique Needs - Overall rating: 5/5 - Reviewer: Chris P. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The team is comprised of true professionals who seem to enjoy their job and excel at customer success. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Churnzero's customer service is exceptional. Our CSM and the CX Team are quick to help understand our unique needs or issues and offer solutions. #### Cons This is a robust piece of software. It takes time and effort to fully understand how to best utilize Churnzero for maximum effect. If you choose to only use 25% of the available features, you'll still be much further ahead of your competitor who is not using anything to manage engagement and adoption. --- ### ChurnZero has changed the way I manage my clients, making it easier successfully do my job! - Overall rating: 5/5 - Reviewer: Daniel F. - Verified reviewer: Yes - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I am constantly working with clients and scheduling calls, so ChurnZero is great for me to quickly check usage reports, recent activities, and even active contacts. There have been a few times I've been able to identify new users simply from the CZ dashboard or my custom alerts, which has helped me to be visible to everyone I should be engaged with. The trigger emails/custom alerts I mentioned are lifesavers. I've been able to promptly address potential client "fires" with the client before the client brought them up to me. This positioned me as a knowledgeable ally and resource that they can come to for assistance. #### Cons There's not much to dislike with the service. Sometimes the ChurnScore might not be as representative of my clients' health, but that is basically subjective to each client and their own strategy & use of their platform. --- ### Great for tracking your customers progress... or lack-thereof if that's the case - Overall rating: 5/5 - Reviewer: Andrew S. - Verified reviewer: Yes - Industry: Internet - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2018 - Review source details: This review was submitted organically. No incentive was offered It's been a positive experience. We have a lot of data and narrowing down what we want to track and where/when was key to getting this up and running better. Now that we've worked out a few of our own kinks ChurnZero is running very smoothly and allowing us to track the data we didn't have before. Putting us a step ahead of our clients instead of 2 steps behind. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ChurnZero has been very responsive with our request, even though they can't meet all of them we've gotten great feedback from them. It's great to have a system that tracks what our customers are doing and we're able to set up benchmarks for them to hit with reminder task and all of that fun stuff. #### Cons Not much here. Only thing that I've heard a lot about is being able to CC people on the same email that are from the same company when using plays or journeys, right now it's all individual emails, so 7 people from the same company will get the same exact email but as an individual. It's a feature request and we cross our fingers for this in the future --- ### We are fairly new to using ChurnZero but we like the flexibility of the product AND their team! - Overall rating: 5/5 - Reviewer: Leilani S. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2017 - Review source details: This review was submitted organically. No incentive was offered Usage statistics, understand customer activities/behaviors, communicate with customers using in-app and email platforms, track renewals, etc. (sure there are TONS more we have YET to discover). In general, we hope that ChurnZ will help with forecasting, identify & address at-risk customers, NPS and reporting #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We are fairly new to using ChurnZero but I like the flexibility it has and the amount of information we can have pulled from Salesforce. Our own company believes in visibility and with ChurnZero, for both our Support and Success team, it is starting to show just how awesome of a tool it can be! We use ChurnZero to monitor usage statistics, understand customer activities/behaviors, communicate with customers using in-app and email platforms, track renewals, etc. (sure there are TONS more we have YET to discover). In general, we hope that ChurnZ will help with forecasting, identify & address at-risk customers, NPS and reporting. Not to mention how awesome Abby was with training our team. #### Cons Many of the issues are internal issues on our end such as making sure our data is clean in Salesforce and not really knowing what would be best to monitor for the health of our customers. But the more we use ChurnZ the better equipped we are at find that happy medium. --- ### ChurnZero saves tons of time and shows me exactly which clients need attention to help reduce churn - Overall rating: 5/5 - Reviewer: Kim G. - Verified reviewer: Yes - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros With this software, I no longer have to log in to each and every account to understand individual usage. ChurnZero provides detailed information on who, what and when specific activities occur, allowing me to quickly understand how I can best help each user. What's even better, is that you don't need to be logged in to ChurnZero to know what is happening. Having email alerts for the most important events, makes it easy to react quickly and stay in front of potential issues. #### Cons There are a few more things on the wish list as far as additional alerts, but the team has been extremely receptive and just waiting on the tech to be combined with our platforms. --- ### Great product and even better support! - Overall rating: 5/5 - Reviewer: David C. - Verified reviewer: Yes - Product usage: Used daily for less than 6 months - Reviewed: February 2018 - Review source details: This review was submitted organically. No incentive was offered It is helping us in our fight to reduce churn and proactively communicate with our customer base. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The piece we have enjoyed the most is the assistance we have received through our onboarding process. Our CSM has been great, giving us a full understanding of the solution's capabilities, best practices across the industry and many other tips for a successful deployment. The simplicity of integrating ChurnZero to other tools used in our business has been wonderful. Finally, the ability to segment our base in many different ways is very helpful along with the fact that we can build our own workflows, task creation and responses to live events has made our CSM team much more efficient and effective. #### Cons 1) When attempting to create responses to live events in our application, it would be much simpler to work with specific attributes rather than segments. This is something that was raised and work is being done to implement the ability. 2) Unable to see a log of email communications - we have resorted to including our email addresses to the BCC list on every outbound email to ensure the messages are being delivered --- ### Great segmentation - Overall rating: 5/5 - Reviewer: Beatriz d. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Even with some hiccups, I believe ChurnZero has helped us a lot to understand the best way to look at Customer Success in our company and how to better apply it with the information we have. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Chunzero is a funcional, relatively easy to learn and implement software if you use other softwares with native integration like Salesforce. Churnzero can also do great segmetation with all the information it has, and we can be really creative with how it works and can do. We use a lot of the segments to create presentation and reports to the company's manegament and higher ups. #### Cons Unfortunatelly it is not a cheap product, and it has some limitations. Some segments are not that easy to do or to export, for example, when checking the responses to a survey, you can see in the survey area all the answers, when answerd, the answer itself, how many times that person answers (if the survey is recurrent) etc, and from there you can extract the segment manually. But it is not possible to extrat all the info automaticly via "live export" like other kinds of segments. #### Reasons for choosing ChurnZero Previous knolege of the tool and price. --- ### Awesome Product - Always Getting Better, Too! - Overall rating: 5/5 - Reviewer: Eric W. - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2017 - Review source details: This review was submitted organically. No incentive was offered We're using ChurnZero to solve the challenges involved with measuring, monitoring & analyzing customer activity & actions within our application, combining it with CRM & customer/deal specific data, and then deriving meaningful information to actually act on. Building off of this, ChurnZero provides a great medium to grab a pulse of your customers on every level possible - as an aggregate, segmented by defined groups, as an individual customer, and even down to individual users. While we could certainly pull all this information ourselves, it would be inactionable, certainly more time intensive, and likely something much harder for the customer success team to digest compared to the incredible UI/UX provided by ChurnZero. By & large the best benefits have been around the time saving achieved by putting all the information about a customer at the finger tips of the customer success team & allowing them to act from there. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros As the administrator/technical user, I like that they try to make everything as easy as one could to configure & set-up. From setting up the tracking code for measuring different user activities in our application, to lining up the salesforce.com integration to tie to our customer accounts from our database, the whole process is very straightforward and can be completed by running through their documentation once and just knocking it out yourself. Aside from the set-up, I'm a huge fan that they're always adding features and functionalities, while enhancing others, and it's apparent that they take customers requests into mind when building these out. Going further, I really appreciate that they never roll out anything too early or half baked - each & every feature rollout has been packed with great new enhancements that really allow you to take how you're using ChurnZero to another level. #### Cons There's nothing I can say that I outright dislike about ChurnZero, just 'wish-list' types of things that come up. On occasion, I find myself saying "damn, I wish I could also do x, y, z" when using a certain feature or function or "it would be cool if you could do a, b, c". The good news is that ChurnZero is a great SaaS company & constantly improving their product, so chances are always high that eventually I can do xyz and abc - they've been great about taking feedback over our time with them and actually building features and functions out around them. --- ### Churnzero is one of the most fully featured customer success platforms available - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Photography - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Churnzero incorporates rich integrations, customer facing guides, and data analytics to really understand how prospects and customers are interacting with my site so I can help push them through workflows and end in a good place. Being able to create in app and interactive guides really helps with automating success. Churnzero was built to include analytics at its core, which is a benefit over competitors who use a data partner. This helps streamline the experience. #### Cons Chrunzero is expensive and like most products like this it takes quite a long time to implement into an org. On average it can take 6 to 8 weeks before setup is close to finished and at least a few more weeks after that to start getting value out of the product. --- ### ChurnZero has helped us with transparency and efficiency - Overall rating: 4/5 - Reviewer: Christine H. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It has been great! The support during the entire lifecycle has been amazing. They communicate frequently but not too much. Our CSM is responsive and helpful. The newsletters are great as well. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Import function is extremely easy, the segments are great and can be customized easily. #### Cons The hierarchy model lack features we need. You can indicate a parent/child relationship but there is not option to make a change across the entire organization. For example, when changing account owners you must reassign each child account in addition to the parent. The second item is you cannot customize dashboards in the professional version. The enterprise version is double the cost. #### Reasons for choosing ChurnZero Easy of use, fulfilled on our goals, it had automation that was not available in CS . --- ### Churnzero - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [SENSITIVE CONTENT] has been fantastic. Whenever we have an idea or an issue, she's always quick to jump on a call and brainstorm solutions with us. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like how you can send out a combination of email cadences (plays) but also tie in internal tasks for yourself, update account details, etc. #### Cons contact management between salesforce and churnzero is difficult to manage. If there's a duplicate contact created, you have to contact support to have them delete it for you. --- ### The key to pro-active Customer Success! - Overall rating: 5/5 - Reviewer: Stuart S. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The key to the success of CZ, for me, has been in the service received by Jeff, their CSM. He has the same passion I have for my customers & is always looking at ways to support the company improve how we engage/manage our base! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros An extremely intuitive piece of software, that allows your business to switch from reactive to proactive CS management. #### Cons Reporting ability, in base level, but even that has a work around, so struggling to find anything if I’m honest. --- ### Great product!! - Overall rating: 4/5 - Reviewer: Thomas S. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Excellent! #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros ChurnZero is super easy to use, which makes for an easy rollout process internally. The application has allowed my team to be more proactive and even better, more timely in their proactive outreach. At the end of the day, ChurnZero has definitely helped us to reduce churn, and drive customer retention and engagement. #### Cons One thing I would love is to have access (even extended trial access) to some of the enterprise features. --- ### Working with the ChurnZero product and team has been great for our Customer Experience team. - Overall rating: 5/5 - Reviewer: James H. - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2017 - Review source details: This review was submitted organically. No incentive was offered Ultimately, we want to try and reduce churn by better engaging and educating our customers on our stickiest features and we integrated ChurnZero to help execute that vision. We've already seen early benefits with the in-app announcements and anticipate all of its other tools helping us meet our CX goals. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We're still relatively early in our ChurnZero implementation, but the two things we love so far are being able to track what our users are doing in our platform (which is critical for everyone in the company, not just customer experience) and being able to communicate with them while they're in the product. The in-app announcements have already proven extremely in better engaging our customers with product updates and marketing announcements. Now that we're tracking feature usage, we can now begin promoting and educating our users on our stickiest features that reduce the likelihood of churn. I can also say that the customer support and training are the best I've come across. The CZ team is extremely responsive and flexible. We were quite particular during our implementation process and they were able to accommodate just about every request. Our team gains something valuable on every call we have with them. They understand the nuances and pressures of SaaS support team and cater to that. #### Cons The platform is VERY robust (obviously not a bad thing), but with that comes a little bit of a learning curve. It takes a few sessions to cover everything in the platform, and I think there could be more self-service materials to help with that. Generally speaking though, we haven't much that we don't like. --- ### Fight churn like a pro - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. If you own or run a SaaS company, don't let your customers leave you. Use ChurnZero to keep them hooked. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros ChurnZero is a customer success software for SaaS that lets them reduce churn rate by employing techniques like segmentation, health scores, NPS, and automation. I have used multiple tools to deal with churn and burn for SaaS companies and apps. ChurnZero is one of the best among them all primarily due to its ability to anticipate churn based on multiple factors which lets you take precautionary steps to reduce churn. #### Cons The tool needs to fix bugs. It needs to add new features. --- ### The CZ team is an extension of our team. - Overall rating: 4/5 - Reviewer: Ashley G. - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The features that are most impactful are the custom dashboards. Being able to pull together all our customers data in a visual medium has been useful from the board room to our CSM 1:1s. #### Cons There are so many ways to do all the things that sometimes it can be a little confusing. --- ### Customer journey automation at your finger tips - Overall rating: 5/5 - Reviewer: Ali H. - Verified reviewer: Yes - Industry: Internet - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We are currently using ChurnZero for our onboarding program, and it has automated all tasks and communication needed for onboarding our customers. It reduces a lot of manual time that would otherwise be required of the Onboarding Manager to complete. #### Cons It's not the most intuitive - we rely heavily on our CSM and Support team for any and all questions. They're lifesavers!! --- ### Game Changer - Overall rating: 5/5 - Reviewer: Joy B. - Verified reviewer: Yes - Industry: Internet - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I couldn't be happier with CZ. Our account rep has been amazing every step of the way. They are always very quick to roll out new features or iterate on existing ones. It's been a true game changer for our business! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ChurnZero is very intuitive and easy to use. It does all the hard work of organizing my clients and tasks so I just have to log in and know exactly what to do . #### Cons Getting everything configured in the beginning was very difficult. Our product is very complex so it took us a while to set everything up initially. Once that hard work was done, it's been great! --- ### ChurnZero provides us with insight to customers that we normally wouldn't have. - Overall rating: 5/5 - Reviewer: Allison V. - Verified reviewer: Yes - Industry: Market Research - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2017 - Review source details: This review was submitted organically. No incentive was offered Helps us identify when a client has or hasn't adopted our product - Scoring helps us understand the health of an account - Improved customer conversations - Email campaigns are very helpful with adoption -Reporting helps us with our daily workflow and responsibilities #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Helps us identify when a client has or hasn't adopted our product Scoring helps us understand the health of an account Improved customer conversations Email campaigns are very helpful with adoption Reporting helps us with our daily workflow and responsibilities --- ### It's been a great way for me to view all the information related to an account. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros How it consolidates all the information you'd need about your clients and users into one place. Most importantly it pulls in extremely helpful information on assessing whether or not a client is in good health. It's hard to keep all of that information organized and to check up on it regularly but between ChurnZero's notifications and consolidation of information, you feel much more confident that you are up to date. #### Cons It does feel like there is a lot crammed onto every page. I think there could be less graphics and visuals on the dashboard and command center. --- ### Churn Zero has taken us from being reactive with customers to proactive. It allows for great insight - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used daily for less than 6 months - Reviewed: June 2018 - Review source details: This review was submitted organically. No incentive was offered being able to easily track where my clients are at and take action before issues arise. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros alerts, slack integration, being able to create your own customized journeys, being able to have cool dashboards and insight into customers usage right there at your fingertips. Integration with SFDC is great and it is just so customizable for our needs. The support and our CSM, Chase, has been amazing too. #### Cons I don't love the way that they do 'plays' but I've already talked to our CSM about it and they are working to improve that. There is very little to not like. ## More reviews [Next reviews](https://www.softwareadvice.com/crm/churnzero-profile/reviews/?page=2) --- ChurnZero Reviews, Pros and Cons - 2026 Software Advice