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> Reviews of ChurnZero. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if ChurnZero is a good fit for you!

Source: https://www.softwareadvice.com/crm/churnzero-profile/reviews

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ChurnZero Reviews

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[Overview](https://www.softwareadvice.com/crm/churnzero-profile/)

Reviews

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# ChurnZero Reviews

## Reviews Summary

## Overall Rating

4.7

* * *

## Ratings Breakdown

5

(97)

4

(30)

3

(1)

2

(1)

1

(0)

## Secondary Ratings

Ease-of-use

4.3

Customer Support

4.9

Value for money

4.7

Functionality

4.4

* * *

### Pros

"Collaborative Success Plans has been a game changer as we plan to move towards a more structured process."

"Churnzero incorporates rich integrations, customer facing guides, and data analytics to really understand how prospects and customers are interacting with my site so I can help push them through workflows and end in a good place."

"The built in integration with Gong is also incredibly helpful!"

### Cons

"The only other Con I have is that the Email Tool can't be used for Email Marketing - it's great for one-on-one messages but you can't create big colourful branded emails in it."

"Plays and Journeys are sometimes a bit difficult to link (emails to be sent semi-automatically after a specific step of the journey has been completed for example) and Journeys are really something the CSMs struggle dealing with."

"So far there have been only a few set up issues that are a bit limiting like certain fields you can't edit and not being able to make retroactive changes."

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ChurnZero Reviews, Pros and Cons - 2026 Software Advice