5
4
3
2
1
Ease-of-use
4.3
Customer Support
4.9
Value for money
4.7
Functionality
4.4
"It is great to have tracking on who engaged or did not engage with my content. The in-app alerts are nifty too, as a different way to reach my clients outside of an email or a screenshare."
"We are using a one to many customer success model and the ability to segment our customers and engage them using automated emails is amazing."
"Great experience from the start. The implementation team is top notch and the customer success team is responsive, knowledgable, and always willing to go the extra mile."
"We faced a problem of having a lot of data points and a lot of customers with no way to monitor and analyze that information at scale."
"There is no way to customize how many accounts appear in their lists (known as Segments) meaning only 10 accounts can be viewed at a time (a big pain points for CSMs skimming their account list)."
"This software feels cumbersome and is not intuitive at all. It's difficult to navigate and figure out where to click."
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