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ChurnZero vs GUIDEcx
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.3 / 5
4.6 / 5
Value for Money
4.7 / 5
4.7 / 5
Customer Support
4.9 / 5
4.9 / 5
Functionality
4.4 / 5
4.5 / 5
Last Review Written
April 5, 2024
October 4, 2023
Pros/Cons
Pros
- It is great to have tracking on who engaged or did not engage with my content. The in-app alerts are nifty too, as a different way to reach my clients outside of an email or a screenshare.
- We are using a one to many customer success model and the ability to segment our customers and engage them using automated emails is amazing.
- Great experience from the start. The implementation team is top notch and the customer success team is responsive, knowledgable, and always willing to go the extra mile.
Cons
- We faced a problem of having a lot of data points and a lot of customers with no way to monitor and analyze that information at scale.
- There is no way to customize how many accounts appear in their lists (known as Segments) meaning only 10 accounts can be viewed at a time (a big pain points for CSMs skimming their account list).
- This software feels cumbersome and is not intuitive at all. It's difficult to navigate and figure out where to click.
Pros
- The Support Team responds with lightning speed- they are incredibly helpful- and have wonderful senses of humor.
- Super excited to get rolling on using this with our customers. Start to finish the team has been great to work with.
- The layout of the projects and tasks is very nice, clean, and organized. Being able to invite a customer to complete tasks with you is an awesome feature.
Cons
- Loss of reportability functionality and lack of being able to connect linked projects.
- I have run into a few snags which all ended up being user error. The answer was there in front of me. I just needed the service team to point it out.
- GUIDEcx is a critical part of my job and I use it literally every hour of every day. There's no way I'd be able to manage all of our implementations/onboarding without this tool.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2023
N/A
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
