# ChurnZero vs LiveAgent - 2026 Comparison - Software Advice > ChurnZero vs LiveAgent - See how these products stack up against each other with real user reviews, product feature comparisons and screenshots. Find out which one is best for your organization. Source: https://www.softwareadvice.com/crm/churnzero-profile/vs/liveagent --- [Home](https://www.softwareadvice.com/) / [Customer Success Software](https://www.softwareadvice.com/customer-success/) / ChurnZero vs LiveAgent Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Updated June 8, 2026 # ChurnZero vs. LiveAgent: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Updated June 8, 2026 # ChurnZero vs. LiveAgent: 2026 Comparison Skip hours of research. 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Free Expert Guidance Real Human Advice 1M + Businesses Helped Product comparison Compare up to 3 products side-by-side + Add product [](https://www.softwareadvice.com/crm/churnzero-profile/) [ChurnZero](https://www.softwareadvice.com/crm/churnzero-profile/) 4.7 [(129)](https://www.softwareadvice.com/crm/churnzero-profile/reviews/) Starting Price $12000.00per year Free trial Free version Pros: Not enough reviews Cons: Not enough reviews Who uses ChurnZero Based on 129 reviews - Popular among: Small businesses - Most common industry: IT & Software Development (52%) - Top use cases: Customer Success (17%), Account Management (9%) and Customer Experience (8%) 88% of users recommend this product [](https://www.softwareadvice.com/crm/liveagent-profile/) [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Starting Price $15.00per month Free trial Free version Pros: - Customer Support - Live Chat Cons: - Email Management - Call Management Who uses LiveAgent Based on 1787 reviews - Popular among: Small businesses - Most common industries: IT & Software Development (23%), Retail, Consumer Goods & Services (13%) and Professional Services (12%) - Top use cases: Live Chat (25%), Help Desk (19%) and Customer Service (19%) 88% of users recommend this product [](https://www.softwareadvice.com/crm/churnzero-profile/) ChurnZero 4.7 [(129)](https://www.softwareadvice.com/crm/churnzero-profile/reviews/) [](https://www.softwareadvice.com/crm/liveagent-profile/) LiveAgent 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) + Add product Add product ## User satisfaction * * * 4.7 Based on 129 reviews Ease of use 4.3 Value for money 4.7 Customer support 4.9 Functionality 4.4 4.7 Based on 1,787 reviews Ease of use 4.6 Value for money 4.6 Customer support 4.7 Functionality 4.6 ## User interface * * * ## Key features Features selected based on 1,916 reviews from Customer Success * * * Autoresponders N/A Canned Responses N/A Chat/Messaging N/A Customer Engagement 4.7 File Sharing N/A Mobile Access N/A Autoresponders 4.5 Canned Responses 4.6 Chat/Messaging 4.7 Customer Engagement N/A File Sharing 4.6 Mobile Access 4.5 ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ## Integrations * * * [ Salesforce Sales CloudNot enough reviews ](https://www.softwareadvice.com/product/2764-Salesforce/)[ SegmentNot enough reviews ](https://www.softwareadvice.com/product-data-management/segment-profile/)[ Help ScoutNot enough reviews ](https://www.softwareadvice.com/crm/help-scout-profile/) [ Shift4ShopNot enough reviews ](https://www.softwareadvice.com/ecommerce/3dcart-profile/)[ BigCommerceNot enough reviews ](https://www.softwareadvice.com/ecommerce/bigcommerce-profile/)[ ProjectManagerNot enough reviews ](https://www.softwareadvice.com/project-management/projectmanager-profile/) ## Reviews * * * DS Des S.Manager, Customer SuccessSecurity and Investigations, 51-200 employees "Collaborative Success Plans has been a game changer as we plan to move towards a more structured process." Oct 14, 2025 KF Kelly F.Customer Success ManagerInformation Technology and Services, 11-50 employees "So far there have been only a few set up issues that are a bit limiting like certain fields you can't edit and not being able to make retroactive changes." Mar 11, 2022 VR Vishal R.Customer Support ExecutiveElectrical/Electronic Manufacturing, 1001-5000 employees "According to my experience live agent help us in providing the best customer support for our company and create a good relationship with our clients all over the world wearable to respond to complaint tickets just in few minutes" May 8, 2026 LD Lukáš D.CEOSecurity and Investigations, 11-50 employees "Email response times are frustratingly long, and the absence of phone support or screen-sharing options makes resolving complex issues unnecessarily slow." Apr 30, 2026 ## Customer support * * * Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat ## Training options * * * In Person Live Online Webinars Documentation Videos In Person Live Online Webinars Documentation Videos ## Popular Comparisons * * * [monday CRM vs ChurnZero](https://www.softwareadvice.com/crm/churnzero-profile/vs/monday-crm/)[Zendesk Suite vs ChurnZero](https://www.softwareadvice.com/compare/26892-Zendesk/vs/77862-churnzero/)[Salesforce Sales Cloud vs LiveAgent](https://www.softwareadvice.com/compare/2764-Salesforce/vs/109980-liveagent/)[Zendesk Suite vs LiveAgent](https://www.softwareadvice.com/compare/26892-Zendesk/vs/109980-liveagent/)