Been with CINC 3 1/2 years as a single agent. Don't use the team aspect.

Grow my business each and every year. Keep track of leads and what they are looking at and communications with them.

Pros

They have in house programmers so make modifications continually and use input from the users they have to make the product better. Excellent training in Atlanta area or Phoenix.
They have always had me with a CSR (Customer Service Representative) who contact me
every month or two to see how things are going and when I need to change my ads or learn something new I can get that from the CSR. If my CSR is not available I can always call the support number. Real life training to teach you how to be a more successful agent so the training is a lot more than just how to use the software. Can sort the leads on many facets of how they
have interacted with the listings they view. Can see what they have looked at and how often they log in and what favorites they have identified.

Cons

There is a lot to learn and if I had not gone to the trainings I can imagine it might be intimidating.
Its not cheap but if you use the system and followup with leads the ROI will be very good.
If you don't like being rejected by a high percentage of the leads then this isn't for you, but the few percent that convert makes it worthwhile. It took me awhile to get my first sale but each year I have sold way more from the CINC leads than the prior year.

It's to learn the basics but very difficult to use it to its fullest potential.

Overall, we wouldn't be able to manage our business without it. Its how we manage everything from lead generation to converted client.

Pros

I like having everything in one place. Its is simple enough to use for the basic functions to get an agent started fairly easily. The search site is great and I like the integrated branded site.

Cons

I don't like that I still have to use supplemental services that I feel I shouldn't need for the price I'm paying. Shout-boss is far superior to the drip campaigns to new leads; Top Producer is far superior in managing listings and closings; Top Producer Market Snapshot is far superior for seller market reports. High quality services like these should be part of the platform to make it an all-in-one system.

Awesome System!

With Cinc I have a CRM that lets me organize, filter my leads, nurture them with email drips, the drips use the DISC character profile system and assigns a drip based on their personality. Email my database, create pocket listings, reverse prospect, create landing pages, add all my agents, shows me reports... it just has so much!

Pros

This system is so rich with lead generating tools, it is incredibly valuable! The website is beautiful and functional, the email drip funnel system makes nurturing leads a cinch. They offer ads at an additional cost, the seller ads need improvement. You do have the ability to create landing pages, add agents at no additional price. Now that is a huge value!

Cons

I love all the features, it has so much to offer loaded in one platform.

Overall Satisfied

Overall we are very satisfied with CINC. We receive a lot of great leads from the platform and once you get used to the platform it becomes very easy to use. As a team we love that when we reach out to our sucess partners they always have a solution and our request our submitted to the tech team when there is not a solution.

Pros

CINC has been a great platform to harvest internet leads as well as track all our database information. The best feature is the integration with other platforms like Gmail and Dotloop because it allows us to run our business from one platform rather than jumping to different pages. The lead platform is very well organized and we love that all our communications with clients are saved for us since we used to have to file them ourselves.

Cons

There are multiple features our team had with another CRM system that we do not have with CINC, such a place for a spouses birthday and a way to automate reminders to send leads birthday cards or call. ( We use birthdays as a touch within our 36 touch program as outlined in the red book). We also think CINC would be fantastic if it had a better listing platform where we could organize every step of a transaction even before its live on NWMLS.

Best CRM for real estate hands down.

I procure clients!

Pros

What I like most about this software is the team behind it, who are constantly improving it, and listening to their clients about how to better serve them and make the experience better for their customers.

Cons

Difficulty creating sales funnels for segmented populations in the database. Would like to have registrations with Social Media logins to provide better data.... I wish one of their training centers was in my backyard.

CINC has been responsible for a large part of my business' growth.

LEADS - the most important thing in real estate.

Pros

It's user friendly and most things that you'd want a software program to do - it's already built in. If you don't see it, just ask, because it's probably there but you just aren't finding it.

Cons

There really is nothing that we don't like about the software. Getting our agents to ensure they're using it 100% is always tough, but not the software's fault.

Awesome real estate CRM and lead gen platform

We were able to discontinue several other tools and platforms by having the needs met by constant improvements by CINC. The support and programming teams are so nimble that often times they can accommodate system changes within days or weeks at our request. Our success coach is always available to help and answer questions.

Pros

The quality of the leads, functionality and ease of use.

Cons

There are occasional glitches but that is to be ex0ected woth any technology.

CINC is my lead generator. It has been my "go to" source. I prefer google ads to facebook.

Source of all my internet leads

Pros

It does a lot of things hands off. My biggest problem is with procrastination with followup. So if I'm not responding as often as I should, the software continues to engage them. I think the functions are generally well thought out.

Cons

I haven't felt I could replace my CRM for nonlead followup and client data. I'm not sure that's terribly important, though.

Very pleased

The ability to reach my career goals

Pros

The ability to track what leads are looking at, their search behavior. I also love the text and email drop feature and templates. They've proven to be very effective.

Cons

I am so dissapointed that CINC does not have the ability for me to have instant emails sent to leads when new properties come on the market that fit their needs and search parameters. I understand it would slow down the system overall, as they have told me this. I find it sad that they can't figure out a way to make this work, as competitors have this ability. It would directly improve my business and in turn, raise my available marketing budget that I can afford to re-invest in CINC.

Great CRM with a few challenges.

I have grown my team to 18 agents and now rank #92 in RE/MAX Worldwide out of over 120,000 agents.

Pros

The software is very robust and offers dozens of choices and options not available with other CRM's.

Cons

Appointment booking auto notifying the client. You should be able to toggle that on and off either on the contact card or in the initial setup.

CINC is in integral part of our business.

Pros

Leads that usually have complete information and are in the buying process. If we can establish a relationship via phone, email or text, then we usually close.

Cons

It is often confusing to use. The plans and campaigns are cumbersome. Sometimes CINC has permissions so I can change pipeline status and then other times it's gone. I'm the one with ALL of the authorities to do anything. When I can't do what I did the day before, it's annoying.