--- title: "Cirrus Insight Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Cirrus Insight. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Cirrus Insight is a good fit for you!" source_url: "https://www.softwareadvice.com/crm/cirrus-insight-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Integration Software](https://www.softwareadvice.com/bi/data-integration-tools-comparison/) / [Cirrus Insight](https://www.softwareadvice.com/crm/cirrus-insight-profile/) / Cirrus Insight Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/crm/cirrus-insight-profile/) Reviews [Alternatives](https://www.softwareadvice.com/crm/cirrus-insight-profile/alternatives/) # Cirrus Insight User Reviews ## Reviews summary - Overall rating: 4.2/5 - Total reviews: 113 ### Secondary ratings - Ease of use: 4.2/5 - Customer support: 4.1/5 - Value for money: 4.0/5 - Functionality: 4.1/5 ### Rating distribution - 5 stars: 49 reviews (43%) - 4 stars: 40 reviews (35%) - 3 stars: 19 reviews (17%) - 2 stars: 2 reviews (2%) - 1 star: 3 reviews (3%) ### Most mentioned pros - CI seamlessly interfaces with Salesforce, allowing us to view client information and history right from our email sidebar. - This product helps us sync seamlessly to Salesforce. - We can track subscriber activity inside email campaigns thanks to this handy tool. ### Most mentioned cons - Another daily pain is when selecting another tab (instance) of Gmail, cirrus presents a sidebar that says, "Let's put this app to work!" When you're ready to go to work, you're required to click the "Continue" button, only to be greeted with another sidebar that says "Get More Done" that 'promotes/sells' cirrus features Book Meeting, Follow-Up Reminders, Sales Email Campaigns, Email Templates. If you do not select the "Get To Work!" - button cirrus is not functional. Why is a productivity application like cirrus requiring me to tell cirrus separately to "Continue" and "Get To Work" when in fact these are redundant requests causing extra keystrokes? Why does not cirrus just start working for me without having to tell the application to start syncing my email (activities) to Gmail? - not enjoyable ## Cirrus Insight customer reviews Showing reviews 1-25 of 113 (page 1). ### The easiest way to connect your Salesforce and Gmail together - Overall rating: 5/5 - Reviewer: Manuel Antonio T. - Verified reviewer: Yes - Industry: Outsourcing/ Offshoring - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. You nearly double your efficiency in client reach out simply by not having to go back and forth between your email and your Salesforce. The added value this sky rocketing extension brings to your team is simply baffling #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Cirrus Insight allows you to seamlessly connect your Gmail and your Salesforce together, allowing you to integrate all of the crm information of your client while you're working at the comfort of your email inbox. It's as if both programs merged into one! #### Cons If I'm really, really picky about it, I'd love to have integrations like these with other CRM software besides Salesforce, but in general, Tha add on will save your time --- ### Best Sales Side Automation for Sales Reps connected to Salesforce CRM - Overall rating: 5/5 - Reviewer: Brad B. - Verified reviewer: Yes - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Seamless integration to Gmail, Salesforce and Meeting Requests for Calendar invites. Better sales cadence outreach functionality, easy management of sales campaigns, visibility to the sales process through Cirrus Insight Flight Plans. Saves rep time and double entry of key information around the sales process with Salesforce CRM. Allows our sales team to spend time on key leads that are ready to engage. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ability to update Salesforce leads, opportunities and events from gmail. Also the built in calendar function and meeting scheduling is seamless across Gmail and Salesforce. Eliminates double entry in the crm , calendar meetings and your daily email communications. Saves time and provides real-time opens and reads on the mobile interface. The new Flight Plans option allows for sales automation and cadence set up for sequence follow ups and lead and prospect nurture. Very strong for any salesrep to set up their own cadences as well as group cadences defined by Sales Leadership. Deep functionality for affordable user pricing. If your moving into sales automation it is a must have for reps to save time and manage productivity. The ability to add leads and prospects to Flight Plan (Cadence) or remove is extremely easy for anyone to take advantage of. --- ### Great way to log activity into SalesForce - Overall rating: 3/5 - Reviewer: Philip M. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I'd highly recommend Cirrus Insight to any sales team that want to streamline their activity logging processes and to folks that want a "mini Salesforce" inside their gmail instance. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Cirrus Insight made it very easy for our reps to log their emails as activities in SalesForce. The read receipts and tracking also helped them follow up on emails that were never answered. #### Cons The integration with SalesForce often broke. I really wish it was more reliable. --- ### No more manually recording emails - Overall rating: 5/5 - Reviewer: Zach M. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Better traceability for sales teams #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I love the seamless integration with Salesforce, as a salesperson I never have to worry about double logging my activities and keeps all of my conversations consolidated in one spot. The tracking and open features are also very handy for my follow ups. #### Cons Being a chrome extension, Cirrus does seem to run into bugs frequently since it is dependent upon Google. --- ### Helpful for the Salesforce-foucsed Sales team - Overall rating: 4/5 - Reviewer: Mike H. - Verified reviewer: Yes - Industry: Insurance - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Cirrus is the best integration between Gmail and Salesforce that I have found - bar none. If that is what you need more than anything - then this product will fit that perfectly. It allows all emails to auto sync to the correct salesforce account/contact. The sidebar is useful to quick note taking within the client's profile, as well as looking up previous outreach efforts or existing business. It's very easy to setup and can be a big help for a sales team. Additionally, the meeting setup is the best I have seen and very simple to use (integrates into your google calendar as well) #### Cons Some key features like templates are extremely lacking - to the point that I needed additional tools to supplement Cirrus's weak areas. The templates can only be those within salesforce, and the populated values in the templates can only be values stored in salesforce - which can very much limit the usability. Additionally, open-email tracking doesn't seem to be the most reliable compared to other similar products. --- ### We use it reluctantly because it fulfills our basic needs but it doesn't give us joy - Overall rating: 3/5 - Reviewer: Amanda D. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Not optimal and there are services that are much better but since our team doesn't need the extra bells and whistles services like Salesloft offers we just stick with this because it's slightly cheaper. :( #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros Emails logged to Salesforce, Team templates (although they are annoying to upload), Send later, set reminders. #### Cons -Slows Gmail inbox -Sometimes prevents emails from being sent if Cirrus is glitching -Uploading templates is clunky in salesforce and the way it pulls fields from Contact reports isn't user-friendly -Sometimes the reminders don't log properly into Salesforce -Customer support isn't proactive and sometimes takes multiple outreaches to identify a problem -Our plan isn't large enough for us to have a dedicated account manager so it feels unwelcoming -Overpriced -Having to sign long contracts feels disingenuous. --- ### If you use Salesforce you need this! - Overall rating: 5/5 - Reviewer: Chris C. - Verified reviewer: Yes - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Obviously this is a perfect compliment to your Salesforce CRM. You can do so much right from your inbox without even having to log in to Salesforce. Track email opens, create and update records, and use the scheduling feature to save a ton of time! --- ### My review - Overall rating: 4/5 - Reviewer: Sasha G. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Mostly good #### Ratings breakdown - Ease of use: 3/5 - Functionality: 4/5 #### Pros That it syncs with SalesForce and Gmail, so I can work easily without jumping back and forth between platforms. Allows me #### Cons Often stops syncing so I have to go and resync often --- ### How Cirrus is embedded into our business process - Overall rating: 5/5 - Reviewer: Adam S. - Verified reviewer: Yes - Industry: Financial Services - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: May 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Cirrus is a fundamental part of our business process. We easily record All our important emails, write file notes and tasks all within our email. All this is achieved within our email system without having to login Salesforce. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Cirrus allows us to easily assign important emails to our contacts and opportunities to meet our legislated record keeping requirements. #### Cons Each email needs to be individually checked at the close of a deal to ensure it has been allocated to the client and opportunity. A bulk process function would save even more time. --- ### No support- synch issue 30 days - no answer- - Overall rating: 1/5 - Reviewer: Mark D. - Verified reviewer: Yes - Industry: Insurance - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2022 - Review source details: This review was submitted organically. No incentive was offered not enjoyable #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros never liked it but it was functional before they were bought out #### Cons use to have to log in daily to make sure it was even active- now that doesn't seem to be an issue but will not synch my salesforce calendar to google calendar & after a full month of back and forth with tech support they have come up with NOTHING-- I canceled --- ### All the tools necessary to boost business and strengthen client connections are included - Overall rating: 4/5 - Reviewer: Yanyu Y. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We can track subscriber activity inside email campaigns thanks to this handy tool. Having better synchronization with my customers and a solid plan for my email marketing services has made me very happy. Users get access to in-depth statistics and data on the platform, making evaluating marketing and sales performance easier. This allows for deliberation based on solid evidence. This application has my highest recommendation for its extensive client and event monitoring. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The application is used for effective customer management since it synchronizes with Salesforce to make it easy to include campaign goals. It can be used quickly and easily because of its intuitive design, getting this kind of help is easy, and the open lines of contact with higher-ups are a huge plus. Thanks to this product's use, our sales and customer-relationship management operations have been more streamlined. Our company's productivity has increased, and our relationships with current and potential customers have strengthened thanks to our successful efforts to integrate internal processes. #### Cons Several fundamental features of Cirrus Insight may benefit from frequent updates to enhance essential tools; however, these improvements are rarely released. --- ### Great add on for Gmail - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have found this to be an essential tools to log and track key communication. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Cirrus Insight is an essential link between Salesforce and Gmail. It makes tracking communication seamless from your email inbox. #### Cons The software is generally easy to use and integrate. Sometimes the side panel can make the email screen too small to read easier but it can be collapsed if your not actively using it. --- ### Boost Your Sales Productivity - Overall rating: 4/5 - Reviewer: Simon J. - Verified reviewer: Yes - Industry: Computer Software - Company size: 10000+ employees - Product usage: Used daily for less than 12 months - Reviewed: July 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It integrates seamlessly with my email, making it easy to track customer interactions. I can see email opens and clicks directly in my inbox. #### Cons Finding specific email tracking data can take a few extra clicks. --- ### Time saver!!! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Media Production - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Significant time savings. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros Genuinely saves a ton of time scheduling meetings. I've received compliments from folks that have used it to get on my schedule. The ability to toggle time zones or indicate that no times available work are great. There's a link in the calendar invite to reschedule if needed. So much better than the back and forth of scheduling via email! I also love the email tracking features. SO handy to be able to see when and where an email is opened and what links have been clicked. #### Cons Sends 2 separate emails every time someone schedules. One when they select a time and a second one when they actually accept the calendar invite. Occasionally it will log out and takes a bit to figure out how to get it to show up again. --- ### Glitchy Gmail compatibility - Overall rating: 3/5 - Reviewer: Kayla O. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros The basic feature of logging emails into a Salesforce CRM is functional. #### Cons My team uses this software and at any given time, it’s not working for at least one of us. Ever since they upgraded their app, it hasn’t worked hardly at all. I like the idea of Cirrus, but it’s a pain, with no native nudges to remind users, lots of overzealous email logging, and very little training and troubleshooting available. --- ### Still a vital part of effective Salesforce use, but can be glitchy - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Publishing - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great support, and responsive account management. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I've used Cirrus for 10+ years in various roles. In my opinion it's a vital part of Salesforce adoption, and ultimately, it's utility. It really streamlines the process of capturing and tracking communications. #### Cons It's glitchy sometimes, and seems especially so if you have multiple Gmail accounts. At least a few times a month it vanishes from my inbox, and I sometimes have to re-download to get it working again. --- ### Review of CI w/Office-Outlook - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Very convenient to keep working with email, while at the same time entering/checking basic SF lead/contact/task info. That saves time. #### Cons It still does present some functional issues, at least with the Office/Outlook environment 1. UYpon creating a lead it does prompt/prefill contact details, bot somehow I can not use this prefill, so need to retype it all manually 2. It has a button to log a call, but upon clicking this button opens a screen with "new task"? 3. upon the latest update, my Outlook seems to have become much slower to respond (?) --- ### Better tools out there for our purposes - Overall rating: 2/5 - Reviewer: Rosa G. - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It helped with transparency and visibility into customer communications but the negatives really outweighed the positives #### Ratings breakdown - Ease of use: 2/5 - Functionality: 3/5 #### Pros Syncing data to Salesforce was essential, updating fields directly from your inbox, seeing if a customer had opened and clicked through #### Cons It CONSTANTLY caused inbox and browser issues. It reached a point where most of our team had to disable it to get any work done. --- ### Good effort, fell short - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Not so hot. Hard to use and have experienced a few bugs. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 2/5 #### Pros I like that you can send out campaigns to many people at once. #### Cons Very difficult to use, flight paths malfunction frequently, can't view templates alone, have to compose an email to edit any templates. --- ### Its fine for what it is - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 3/5 #### Pros The software is easy to use. It is easy to build templates, and to build out flight plans. #### Cons Doesn't always work, and the entire system would sometime shut down. Didnt always talk back to SalesForce like it was supposed to. --- ### Great tool for Sales People ! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has great features, I chose CirrusInsights over Salesforce SalesInbox #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros integration into Gmail and the attachment tracking #### Cons mobile experience needs some improvement. Attach.io should be included within the Gmail integration --- ### Excellent SF.com Add On - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Internet - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great product. Easy to use. And helps to streamline the salesforce.com process. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Easy to use and set up. Streamline SF usage. #### Cons Crashes outlook sometimes. Can turn off sometimes and need to reinstall sometimes. --- ### Good - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to use. Good reporting. Intuitive. . #### Cons Difficult login sometimes, would go in a loop --- ### Seemed very promising but surprisingly nonresponsive customer support - Overall rating: 3/5 - Reviewer: Jessica K. - Product usage: Used daily for less than 6 months - Reviewed: August 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros The integration with Salesforce in theory should make this such a time saver. No more manual data entry of contacts or of emails received/sent as Activities in Salesforce. Fairly intuitive to use. #### Cons There were some bugs with some of the custom aspects of our Salesforce instance. That's fine. But I was on a trial and was ready to sign on for the service b/c it seemed so promising, but the customer service to try to resolve the bugs was surprisingly bad. I don't know if they were just stumped or what, but I followed up several times to try to get a sense of their progress, and they just never replied. They had been friendly at first, but perhaps the problem was bigger than they felt our business was worth, so they never followed up. It bummed me out not to be able to continue with them, but if they don't put on their best show of customer support before I'm even a customer, I couldn't trust they'd do their best when I was. --- ### Great for email templates and communicate quickly - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospital & Health Care - Product usage: Used daily for less than 6 months - Reviewed: December 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It allows you to load templates quickly, send them out fast as well. It is great if you have a lot of people to communicate with to help save time. #### Cons The templates do not load quickly or sometimes will populate incorrectly and the data is incorrect. That means you have to go back and manually correct the information, which defeats the purpose. ## More reviews [Next reviews](https://www.softwareadvice.com/crm/cirrus-insight-profile/reviews/?page=2) --- Cirrus Insight Reviews, Pros and Cons - 2026 Software Advice