RescueAssist

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Ratings & Reviews

Overall Rating

4.48 / 5 (124)

4.18 / 5 (373)

Ease-of-Use

4.5 / 5

4.0 / 5

Value for Money

4.5 / 5

4.0 / 5

Customer Support

4.0 / 5

4.5 / 5

Functionality

4.5 / 5

4.0 / 5

Last Reviewed

June 30, 2020

June 25, 2020

Pros/Cons

  • Pros

  • I like that the software is easy to use, the connection is smooth and it has been stable most of the time.

  • I love how easy it is to use. Simply send a link to your user in need and go. It is easy to elevate credentials and the unattended support is awesome

  • Cons

  • The only possible con is that it is a little more expensive than some of the competitors out there, but considering the reliability we have had with it, I cannot complain about that.

  • The only downside I see is the limited phone support capabilities. That is more of an issue with apple being greedy then the software as android support is awesome

  • Pros

  • I like the fact it is easy to use, also gives me the chance to move forward or backward in the recordings

  • The ease of use. Great reliabity with little or no down time. Works great for work at home agents.

  • Cons

  • At the time, the non CRM user interface was a little dated but easy to use and reliable.

  • It is kind of hard to get installed, and I have to go into it a weird way every day because it doesn't play nice with my Java, but I'm used to the back way now so it still works well.

Product Demo & Pricing

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Advisor Recommendations & User Awards

FrontRunners

N/A

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Number of times our advisors have recommended this product

(in the last 30 days)

N/A

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Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

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