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> Reviews of CiviCRM. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if CiviCRM is a good fit for you!

Source: https://www.softwareadvice.com/crm/civicrm-profile/reviews

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CiviCRM Reviews

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[Overview](https://www.softwareadvice.com/crm/civicrm-profile/)

Reviews

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# CiviCRM Reviews

## Reviews Summary

## Overall Rating

3.9

* * *

## Ratings Breakdown

5

(16)

4

(16)

3

(5)

2

(1)

1

(3)

## Secondary Ratings

Ease-of-use

3.5

Customer Support

3.3

Value for money

4

Functionality

3.9

* * *

### Pros

"It was brief that I actively used it, and it holds a lot and has a lot of capacity, but the flip side of that, like Salesforce, is that you have to have the resources to invest in doing it well and there are just easier options."

### Cons

"This can be an additional financial cost."

"Also because of the bugs as I said we avoid updating more often than once a year so we also don't get security fixes."

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CiviCRM Reviews, Pros and Cons - 2026 Software Advice