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CiviCRM vs Mindbody

CiviCRM vs Mindbody

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Overall Rating
4.0 (39)
4.0 (2875)
Ease-of-Use
3.6 / 5
3.9 / 5
Value for Money
4.1 / 5
3.6 / 5
Customer Support
3.4 / 5
3.8 / 5
Functionality
4 / 5
4 / 5
Last Review Written
December 12, 2024
February 9, 2025
Pros/Cons
  • Pros

  • Excellent event registration and membership management at a price that can't be equaled. Best of all, it works in and with our client's websites.
  • CiviCase brings case management into to application and CiviVolunteer helps you keep track of the eager beavers who want to help your cause.
  • I loved how expansive the system was. I liked that I could use it as both a record of donors and donations etc. and as a way to process and track payments/money received.
  • Cons

  • It was hard to upgrade if too many releases went by since you were supposed to do one at a time. I almost had a database disaster during one of the updates and lost a couple days to recover the data.
  • I have had some trouble using the scheduled mailings feature. Once the mailing didn't go out at all.
  • That said, a person who understands the database can bypass the worst of it -- however, we could do this, and the closest competing product priced itself out of our reach by an excessive import fee.
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  • Pros

  • They way you book for a service is very good, the dashboards they have are very good on the system. The system provides an insight snapshot to what is going on today which is great.
  • I like your personalized attention and that your response has made me feel valued as a customer and gives me the confidence that I am supported at all times.
  • You can favorite the places you frequent so it's easy to access exactly where you want to book. I like the flexibility and it helps that you can use it on your phone as well as computer.
  • Cons

  • This system is a constant source of grief. It double charges clients all the time, they say they are "trying" to get it to stop, meanwhile I get a dozen furious calls a week from clients who complain.
  • It was the worst experience, afther that company, I had hired another that did the programming in 2 days and I was using it in 3 days at the 50% of the cost.
  • Besides the horrible service they have not kept up with technology.
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Pricing Range
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$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos