I have to say the Cleo support and help section is spectacular and one of the best I've ever come across. They have a clear academy which offers training on specific things you can do in the software.

Clio Manage and Grow have been excellent additions to our practice. We especially love the integrations with other programs that we use.

Lastly, the support staff with Clio is always friendly, proactive, and responsive. If we are ever experiencing a problem with Clio, their support team helps immediately to resolve the issue.

Very good value for money and functionality is great.

Document automation is TERRIBLE and invoicing just means linking to Quickbooks.

Billing is cumbersome and inefficient, lacking in options to suspend printing for those clients who are in collections.

I have reached out to the support team many times for help to figure out how to do something, they have always been helpful and kind.

All are easy to use and save us a lot of time. The mobil app is a great supplement for someone who is in court a lot.

My client started having trouble uploading her documents to me. Assignments went missing, and so deadlines were missed.

It has very robust features and integrations. I love that the document repository is built-in and built into the price.

Thank goodness I didnt cancel my MyCAse subscription and promptly went back.

Clio support confirmed that there is no way to stop this function. The search functions are terrible.

I have recommended this software to several friends and have help to train some of them on the basics while they were feeling it out.

Clio is worth every penny and like having a team of staff when I was just starting out.

I love its workflow and integrations with other platforms. The integrations are virtually seamless.

Clio takes case management to a whole new level. Not only does it help me better organize my files and tasks, but it helps me quickly go between several tasks and files with ease.

There is an enormous amount of ability to customize clients billing and matters. I've never found a software like this one before nor one that allows you so much freedom to make it your own.

I love the ease of use and price. It's very affordable and easy to learn.

Love the ease of use, ability to share invoices with clients through email and the customer support.

Clio has been fast and efficient to use. All of our documents are uploaded with ease, and many of its features are useful.

We have been very pleased with Clio's responsiveness when we need help. They are also interested in our suggestions for changes/new options.

He dedicated the time and attention to hear our needs and we are grateful for his help.

I've had a great experience. The customer support is quick and helpful when needed.

I liked how the IT team literally walked me through the entire set-up/integration. To be 100% honest, they recovered & transferred my crashed billing entries from Timeslips into their system.

Clio is great software that makes entering expenses and time entries very easy. The software is intuitive and functional.

You will never be able to speak with a supervisor. I was extremely displeased with the service and tried cancelling the service a few days after, and they refused to give me a refund.

Almost everything I need to run my law firm can be done directly from Clio. It's incredibly useful and the price is surprisingly affordable.

Super super useful and absolutely necessary to my legal practice. I have two accounts, one for my solo practice and one for a firm I work with.

It is infuriating at times. I realize this sounds stupid, but over time, they add up.

I love how easy it is to correct or edit. I love love love that I can work literally from any location.

The reports are helpful, the integrations are plentiful and the customer support is amazing.

Clio is super easy to use and you can look at all your outstanding bills along with clients who have not paid those bills in one easy place.

Unfortunately a system update eliminated the email plugin and created a new and updated one, which came with flaws that have not been corrected.

It has a clean interface and good organization for cases that require heavy organization, i.e. multiple subfolders that live in the client case folder.

The program is pretty user friendly and the ability to customize it is pretty impressive.

It has excellent tools for order control, it is a great help for the company's logistic department, it is easy to use and very customizable.

I am part of a small IT team. We often have to coordinate with outside developers and vendors on projects and problems.

As Always i love issuetrack and how the system works, the system is extremely easy to use and the support team is always helpful with any issues we run across i would recommend this system to anyone.

It's super easy to use and extremely functional. Whenever we need assistance with something, the support team is super helpful and fast.

The ease of deployment and the licensing scheme.

The AD integration works well overall. Support has been great when it was needed, and the company seemed very interested in feedback for possible future improvement.

They are constantly listening and improving the software which is wonderful to keeping up with change.

It is extremely user friendly for our employees to use and a great tool we have implemented to both of our entities. We continue to expand our IssueTrak and continue to love it.

We use it for Help Desk, Asset Management, and issue tracking. The Active Directory integration works seamlessly once configured.

We use the product for a customer site to track system failures.

IssueTraks support team is super quick and super friendly. I would highly recommend this product.

Whenever I have a problem, which is rarely, the fix is quick. The only time I can't relax is when the site goes down, occasionally, usually a server problem.

It gives the management greater flexibility to pull the reports that worked on previous weeks and months.

Very good for getting customer service off of our website. Its very helpful for renting out suites in our building with a rotating clientele, with constantly different accounts being set up.

Occasional problems with KB articles not being editable after creation.

Great product with built in excellent tools that help manage service requests.

The guys are amazing, doesn't matter when you call or who you speak with, they are all very knowledgeable, Julian, Ryan, Chris and Patrick are all awesome.

Customer support is AMAZING. They answer everything quickly and efficiently and also give wonderful suggestions for ways to do things in the software that we couldn't have figured out ourselves.

It is very easy to learn - I had no experience with it in November, and became comfortable with it in just a few days. I especially like the Knowledge Base and Recurring Request features.

Absolutely fantastic issue tracking solution - works great for both staff and customers.

It is really easy to use and is good for auto-assigning and helping out our smaller sized IT team with solving and making workflow easy.

Multiple features and functions for great price. Updates consistently to resolve already existing issues while still improving the product.

I could go on and on, but suffice it to say for the price, this gem is amazing. I recommend it to anyone who will listen, and I look forward to the new ways Issuetrak will morph to support its users.

US Dollar

Ranked #1, Clio is the leading law practice management software used by over 150,000 lawyers and with the most 5-star reviews. The only legal software with 1,500+ reviews on Capterra. 

Lawyers can access and manage their work in one central system - with matters, contacts, documents, billing, payments, and everything you need in one place. Schedule a live demo to learn more.


Clio is a cloud-based legal practice management solution suitable for small to large law firms. The platform enables lawfirms and other businesses in the legal industry to track important deadlines, manage client cases and documents, bill clients, and accept payments.

The Clio dashboard displays billable hour targets and goals and and tracks performance based on these measures. Clio Payments allows lawyers to receive payments directly into a client’s trust or an operating account. 

The billing feature allows users to create custom bill plans, manage fee structures, carry out automatic or manual time entry, bill via email, and let clients access information via email or the secure client portal. The document management features include document automation, custom field creation, electronic signature capture and more.

The Clio mobile app for iphone, iPad and Android allows law firm employees carry out client interactions, document management, billable hours tracking, case management and more, from anywhere. The mobile app also offers push notifications and messaging tools to help users stay connected. Clio pricing varies based on whether law firms purchase the Clio Manage app, the Clio Grow app, or the entire Clio Suite. The Clio platform offers integration with over 200 third party software apps including other law practice management software solutions, marketing tools, payment platforms, and more.


LongDescription

File Management

Deadline Management

Document Templates

Case Management

Tax Management

Electronic Payments

Invoice History

Status Tracking

Billable Items Tracking

Time Tracking

Staff Calendar

Trust Accounting

Asset Accounting

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

Timer

Sales Pipeline Management

Contract/License Management

Task Scheduling

SSL Security

Electronic Signature

Credit Card Processing

Invoice Management

Docket Management

Communication Management

Document Capture

Customer Database

Calendar Management

Customizable Fields

Collaboration Tools

Full Text Search

Conflict Management

Accrual Accounting

Data Import/Export

Automatic Billing

Accounting

For Legal Professionals

Document Classification

Multi-Location

QuickBooks Integration

Contact Management

Audit Trail

Version Control

Project Time Tracking

Lead Management

Multi-Currency

Online Invoicing

Compliance Management

Real Time Data

Two-Factor Authentication

Client Portal

Forms Management

Workflow Management

Email Management

File Sharing

Activity Dashboard

Invoice Processing

Alerts/Notifications

Reporting & Statistics

Reminders

Invoice Creation

Time & Expense Tracking

Customer Statements

Customizable Templates

Calendar Sync

Billing & Invoicing

Document Review

Receipt Management

Accounting Integration

Document Automation

Interaction Tracking

Expense Tracking

Automatic Backup

Reporting/Analytics

Case Notes

Contact Database

Billing Rate Management

Customizable Forms

Cross Ledger Posting

Summary Reports

Check Writing

Client Management

Secure Data Storage

Task Progress Tracking

Archiving & Retention

Third-Party Integrations

Microsoft Outlook Integration

Task Management

Legal Case Management

Document Management

Court Rules-Based Scheduling

Document Generation

Search/Filter

For Family Law

Bankruptcy Case Management

Mac OS

Web browser (OS agnostic)

Windows 8

Clio pricing per user starts from:
$39/month

Email/Help Desk

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Clio

In Person

Live Online

Webinars

Documentation

Videos

Issuetrak is a flexible issue tracking software solution that can be configured to suit the needs of a variety of industries and usages, including IT Help Desk, Customer Support, Project Management, and more.

Issuetrak can be deployed in the cloud or hosted on-premises and is suitable for departments and organizations of any size.

The product’s features include a Task Manager for task assignment and workflow creation, a suite of automation tools, round robin issue assignment, and intuitive reporting options. Issuetrak provides plenty of ways for users to customize their issue submission process, such as custom screens and user-defined fields. A number of add-on modules are available to supplement the base product with tools like Asset Management and Active Directory.

Users can also keep automatic audit records, organize their own Knowledge Base, edit their reporting dashboard to display their preferred metrics at a glance, and manage their issues via a centralized, customizable Issue Hub.

Issuetrak offers 24/7 support, as well as guided implementation and onboarding to assist users in configuring their site exactly how it’s needed.

Commenting/Notes

Support Ticket Management

Real Time Analytics

Employee Management

Surveys & Feedback

Customer Segmentation

IT Asset Management

Real-Time Monitoring

Customer Service Analytics

Workflow Configuration

Active Directory Integration

Change Management

Single Sign On

Project Management

Approval Process Control

Rules-Based Workflow

Knowledge Management

Scheduled/Automated Reports

Change Planning

Automated Routing

Issuetrak is help desk and service desk software perfect for issue resolution and incident tracking of all kinds. We offer unlimited free users with up to 50 permissions controlled by your paid agents, including the ability to submit, edit, and close issues. And we make implementation easy - Cloud sites can be up in as little as 24 hours, and our top-rated, 100% U.S.-based 24/7 support is included! Both Cloud and On-Premise hosting options are available. No confusing tiers. No complicated math. Refreshing, don’t you think?

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