Cloud Contact Center (C3) by Novanet is a cloud-based inbound and outbound call center solution. It can be used by companies of any size and any industry. Some features include having a WebRTC based chrome extension, call tagging, call barging and CRM integration.
The Self-Care Portal allows managers to view and manage their call center operations on a real-time basis. It also provides built-in graphical reports to measure agent metrics like a number of calls answered/dialed/abandoned, talk-time, average wait time, and agent session breakdown.
The solution offers a WebRTC app, that allows agents to log in from anywhere and starts making calls. A Click-2-Call feature allows capturing contact numbers from web pages and making calls on them.
The user can order local/toll-free phone numbers and set destination access lists directly from the Self-Care portal. Novanet has 3 geographically redundant POPs across the United States, Singapore and India.
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