Cloudbeds vs Guesty

Cloudbeds has 194 reviews and a rating of 4.55 / 5 stars vs Guesty which has 166 reviews and a rating of 4.53 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.55 / 5 (194)
4.53 / 5 (166)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4.5 / 5
4.5 / 5
Customer Support
4.5 / 5
4.5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
December 2, 2021
January 3, 2022
Pros/Cons
  • Pros

  • Super user friendly and intuitive. It has made training much easier.
  • It’s easy to handle and very helpful. Customer service it’s the best, they always help you and teach new techniques to improve.
  • Cons

  • No possibility of setting up any policies - you can only add text. No group functionality and no proper tax set-up.
  • The Booking Engine - not flexible enough. PIE - trialled but the rate shopper took the wrong rates, not BAR so rate shopping comparison was useless to us.
  • Pros

  • What I like most about this software is its ease of use and its compatibility with our other booking software. It is fast and reliable.
  • They are professionals at what they do, they treat you like family. Great support team (H*d*r is my trusted angel in the sky).
  • Cons

  • There is nothing that could have made my experience with Guesty worse.
  • Weekly, and at times, daily catastrophic failures. This company cost me tens of thousands of dollars, run.
Pricing Range
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos

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