Club OS

RATING:

4.2

(194)

About Club OS

Club OS is a marketing automation and sales engagement solution, which helps businesses in the fitness industry streamline processes such as text messaging, email marketing, reporting and more. Supervisors can view follow-up reminders, notes, scripts and other details for each prospect on a unified platform. Professionals can schedule classes or personal training sessions and send event reminders to customers via email and text messages. Club OS allows managers to create branded emails, analyze unsubscribe, click or open rates and set up custom follow-up schedules for prospects. Additionally, administrators can gain visibility into key performance indicators (KPIs) through reports. Club OS integrates with several third-party systems such as MotionSoft, HubSpot and mo...
Club OS create emails

Club OS Reviews

Overall Rating

4.2

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4

Value for money

4

Functionality

4

Most Helpful Reviews for Club OS

1 - 5 of 194 Reviews

Jaqueline

Health, Wellness and Fitness, 5,001-10,000 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2017

Very easy to use and train new employees on

It allows for easier access to trainer availability as well as easier prospecting logs.

PROS

The ability to sync up to any smartphone calendar so there's no surprises when someone schedules an appointment.

CONS

The inability to transfer members from one club to the other. For example, if someone went to look at another location before yours, then they sign up at yours, it still shows up as a member for the other club. It also takes a while, sometimes, to convert members to prospects so when making follow up-calls, you have to go back into the membership system and double check that they have not signed up yet.

Ben

Health, Wellness and Fitness, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

2

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

2

Reviewed August 2017

I enjoy ClubOs but there are a few small issues.

Being able to track results of appointments/calls/email is a nice feature.

PROS

I enjoy the ease of selecting events/scheduling events, skipping around to separate accounts. The over all layout is very nice but it would be helpful to be able to personalize some of the settings. Maybe be able to adjust the dashboard to the stats that are helpful to you.

CONS

There seems to be little introduction on how to fully use Club-os. I've discovered many different reports/ways to adjust frequency of events just by trial and error but an instructional video would have been nice to have in the beginning. Doing a small video series for each level of use would be helpful. A manager would need a more in depth training on how to run reports, hop around various schedules, adjust stats etc... A base user would need instruction on viewing their won dashboard/stats but also adding and removing events accurately so their stats are not thrown off. Also, Being able to move/cancel/adjust results of an appointment AFTER it has started would be helpful. Usually when an appointment has been missed, we ahve to keep that time there, plus reschedule a second appointment. Which in the end, shows up as more appointments than you have actually taken.

Steve

11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

1

EASE OF USE

1

FUNCTIONALITY

3

Reviewed August 2017

Trainer entering appointments. Checking session count. Checking on clients arrival at gym.

A paycheck

PROS

Ability to review my session count and account of client (primarily for remaining sessions and history).

CONS

The screen is not sized to the monitor, it's SMALL. Old, non active members of gym appear on lists when one is looking up a client and if a client has rejoined the gym the expired/ the active one shows up. For the session verification function this is excess information that should be archived for administrators. It just gets in the way for me.

Zachary

Health, Wellness and Fitness, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed August 2017

Using it for personal training booking, generally reliable and intuitive

Club OS helps me keep all of my clients organized and has helped me jumpstart my career as a personal trainer through its ease of use and intuitive structure.

PROS

The desktop site is clean, intuitive, and always functional. I had never used any kind of online booking or client management software until my current job and I was almost instantly able to utilize both the appointment booking functions and the client tracking functions. The wide array of data that can be connected to a client or prospect as well as the ability to share that data with all staff members is the best aspect of Club OS.

CONS

The Mobile site does not share the same booking features with the desktop and only allows me to view sales information and a list of my clients. The desktop site has been running well recently but I would prefer something optimized for mobile that allows the creation and management of appointments.

Terri

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2017

Overall great, makes holding leads more reliable

More documented leads

PROS

Before club os, we manually had to store all of our leads that we gathered. Some were lost or not documented accurately. Now I am able store leads and make sure I have exhausted them before I delete. Since I have close to 100 leads a day it holds notes that I can always refer back to.

CONS

Conversions don't always work from datatrak to club os. Sometimes I will get webleads that I will get an email about but it won't show up in my club os. Or I will put a lead in to convert to a membership and it won't be converted to data trak. So I have to re plug everything in making the customer wait longer than intended.