It allows for easier access to trainer availability as well as easier prospecting logs.

The ability to sync up to any smartphone calendar so there's no surprises when someone schedules an appointment.

The inability to transfer members from one club to the other. For example, if someone went to look at another location before yours, then they sign up at yours, it still shows up as a member for the other club. It also takes a while, sometimes, to convert members to prospects so when making follow up-calls, you have to go back into the membership system and double check that they have not signed up yet.

Being able to track results of appointments/calls/email is a nice feature.

I enjoy the ease of selecting events/scheduling events, skipping around to separate accounts. The over all layout is very nice but it would be helpful to be able to personalize some of the settings. Maybe be able to adjust the dashboard to the stats that are helpful to you.

There seems to be little introduction on how to fully use Club-os. I've discovered many different reports/ways to adjust frequency of events just by trial and error but an instructional video would have been nice to have in the beginning. Doing a small video series for each level of use would be helpful. A manager would need a more in depth training on how to run reports, hop around various schedules, adjust stats etc... A base user would need instruction on viewing their won dashboard/stats but also adding and removing events accurately so their stats are not thrown off. Also, Being able to move/cancel/adjust results of an appointment AFTER it has started would be helpful. Usually when an appointment has been missed, we ahve to keep that time there, plus reschedule a second appointment. Which in the end, shows up as more appointments than you have actually taken.

A paycheck

Ability to review my session count and account of client (primarily for remaining sessions and history).

The screen is not sized to the monitor, it's SMALL. Old, non active members of gym appear on lists when one is looking up a client and if a client has rejoined the gym the expired/ the active one shows up. For the session verification function this is excess information that should be archived for administrators. It just gets in the way for me.

Club OS helps me keep all of my clients organized and has helped me jumpstart my career as a personal trainer through its ease of use and intuitive structure.

The desktop site is clean, intuitive, and always functional. I had never used any kind of online booking or client management software until my current job and I was almost instantly able to utilize both the appointment booking functions and the client tracking functions. The wide array of data that can be connected to a client or prospect as well as the ability to share that data with all staff members is the best aspect of Club OS.

The Mobile site does not share the same booking features with the desktop and only allows me to view sales information and a list of my clients. The desktop site has been running well recently but I would prefer something optimized for mobile that allows the creation and management of appointments.

More documented leads

Before club os, we manually had to store all of our leads that we gathered. Some were lost or not documented accurately. Now I am able store leads and make sure I have exhausted them before I delete. Since I have close to 100 leads a day it holds notes that I can always refer back to.

Conversions don't always work from datatrak to club os. Sometimes I will get webleads that I will get an email about but it won't show up in my club os. Or I will put a lead in to convert to a membership and it won't be converted to data trak. So I have to re plug everything in making the customer wait longer than intended.

Ability to organize my day. Pull up previous conversations with potential clients/members.

Well organized management system of potential clients and current members. Ability to go back through previous conversations or saved information regarding the clients.

It would be nice to be able to have this hooked up to the phone system as to where I click call and my phone would begin to ring. Having a mobile system (app for apple and android products) would be very handy. Being able to call directly from my phone is a priority that would enhance the ease of use. Sometimes the system will freeze, which is a burden when trying to accomplish daily tasks!

Selling more memberships. I have none to say. Great Software! They're very quick on updates and solve any issues immediately. There's truthfully nothing I have to complain about as far as it goes for this software. The only way is up for this company and I am excited to see how far this company goes in partnering with other businesses to help get the job done.

The process in making my calls, scheduling appointments and setting up my presentation for my gym. Everyday when using this product it has done nothing but wonders and always gets the job done. Nothing has ever been so simple until I used Club OS

Ease of communication with members and prospects and excellent integration with software.

I love the texting feature and the fact that datatrack and club os sync with each other and implement the information into datatrack and vice versa

It is terribly frustrating that other companies can mass text but we cannot. This feature is the only thing that would make me consider switching to another program.

The ease of tracking our sales team performance is amazing. I can hold our employees accountable and make sure our sales are always increasing!

The reporting is not as detailed and available as I would like. I have had to reach out to support a few times for seemingly easy reports (past PT usage for an individual member) that should be available.

The biggest benefit is our ability to easily keep up with our members and clients in an organized and automated way.

It's extremely easy to learn and use. For personal training, we originally used BodyWorkz and the process of migrating everything to Club OS was incredibly smooth.

There are some features I would still like to see added, such as leads populating as soon as they arrive in the system and not the next day, and I would also like more control concerning personal training contracts, such as changing billing dates.

It helps me manage my clients and a simple and easy to use

It is easy to use . I like that I can log on from anywhere and not just the gym. I also like that it sends my clients emails to remind them of their sessions

There have been a couple times where I have had clients sessions about to expire or they actually do expire. I would like there to be a feature that would allow me to extend the expiration date while the contract is still active. This creates a problem in me getting paid if the sessions are expired. It would be so much easier if I noticed that the sessions are about to expire and I could just go in and change the expiration date

Helps me with scheduling and tracking client sessions with ease and flexibility.

User friendly. Can use dashboard to follow up on potential clients. Assigned members info is great for keeping notes after contacting clients or attempting to contact clients.

Can't edit no shows if you forget to complete os daily. Sometimes you can't find clients in assigned members to schedule mpass or training sessions if fitness consultant doesn't enter correct contact information.

-more organized -reminders are helpful -easy to track progress of employees -easy to follow up with members

I like that it ties in with MBO and orange books are not needed, its also easy to keep trtack of employee KPI's

Overall great product, we are still learning where everything is -When registering the appointment show, you have to let the page re load before turning prospect into member, that process could be easier -When scheduling an appointment straight from the Follow UP section, you have to actually go into the appointment secion to schedule a reminder for the owner, that feature isnt available when setting the appointment up directly. -Scripts go away after the first follow up, it would be nice for them to be there for those of us who also like to send email and text after calling. -Email scripts could be helpful as well. Sounds like a lot of complaining, I really love what you all have done with this system already, it has made my life easier.

I enjoy being able to see when members check into the gym. Also, the automated emails can be helpful with adding value into prospects coming into the gym.

If a prospect downloads a guest pass and then comes and check into the kiosk and there is one slight difference in phone number, name, or email it will not recognize as the same person. It can be hard to monitor and adds multiple accounts for the same person.

makes managing our prospects 10x easier than when using "binders and paper" productivity is maximized

occassional integration issues like the use of our online link and guest waiver sometimes this leads to duplicate prospects and mistakes when following up

Prospect and Member call management. For prospects, call scheduling intervals are ideal. Retention calls for members ideal as well.

Frequent glitches/software update needs. At times, software is either really slow or not functioning at all.

I work in the fitness industry and this makes it so much easier to manage prospects, new members, and old members and schedule appointments, I would recommend to anyone in health and fitness industry.

Organization and ease for follow ups and appointments and communication with other softwares, smooth operating system.

Occasionally glitchy, but not very often but overall experience has been great.

What I like most about this software is how easy it is to use and how organized it helps you become. When contacting multiple people a day it gets tricky remembering who you contacted when, but Club OS takes away all of that guess work.

What I like least about club OS is there is not a way to search by most recently contacted, or at least not that I am aware of. Sometimes I'll want to add a note to the person I previously contacted minutes after the fact. If I forget their name it makes it difficult to search.

The interaction between the two systems we use, club hub and club OS, for 90 percent of the time works seamlessly.

Follow up schedule with personal training and members doesn' t talk to each other. I don't want to call and talk to a member about personal training and then have our Manager call to ask him how they like the club. Should be synced

I really enjoyed that I have the ability to communicate with my members.

I did not like that if I added a member in one system that it wouldn't add them to Club OS.

Pt sales, scheduling, follow ups, etc!

The follow up features and the club blasts. I love that I can send out automatic blasts as well as fliers and things for members when we have events or promotions.

Certain things are hard to modify or don't allow for changes. Can't adjust bill dates or things on contracts after they are set up.

Streamlined our prospecting procedures

We really enjoy having a program that offers so much to each department of the club. Going paperless is always a plus for any company.

At time an employee may be limited to access certain prospects accounts. We also have difficulties accessing account entered by a terminated employee.

Increased member population along with great customer and business communication

Simple to use, great for prospecting members and communication. Our company follows through with many members using this software which benefits us immensely The site is always up and running. Makes communication easy and efficient

This software puts everything in one place in order to better manage clients and leads.

I like the ease of use and the simplicity! It makes my job sooo much easier to have all information in one place and organized with reports.

The only things I can really say about the down side to club os is that some of the emails that I send to clients fail. The other thing that can be improved is adding an option to select a large amount of clients to send a mass text or email to.

It is easy to use and it is easy to coach others on how to use. The dashboard is basically the bread and butter for our sales team.

Sometimes it can take awhile to find tips and hacks to make things easier. Updating from other interlocking systems can sometimes take a little longer.