About Clubspeed

Clubspeed system is a powerful, venue management system designed for FECs and every team. The solution allows users to manage and improve customer engagement by collecting actionable insights into their behaviors. Regardless of specific needs, the family entertainment platform helps businesses succeed. Pricing is available on request....

Clubspeed Pricing

Core - $399 per month Pro - $699 per month Additional Modules - Contact Clubspeed for pricing details.

Starting price: 

$399.00 per month

Free trial: 

Not Available

Free version: 

Not Available

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Clubspeed User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

5

Customer support

5

Functionality

4.5

Showing 1 - 5 of 11 reviews

Eric

FastTrax Entertainment

Verified reviewer

Company size: 201-500 employees

Industry: Entertainment

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

5

Reviewed July 2021

Clubspeed

These guys are on the ball! I don't think think they can be topped by any company in means of of support. This team is very responsive to answering questions and addressing any concerns 24/7. Every team including but not limited to software support, development and onboarding has been has been absolutely amazing. 10 out of 10!

Pros

Clubspeed has made a huge impact on how we run our operations and our customer experience at FastTrax. Starting with the the Self Serve Kiosk, this has been a HUGE for our overall operations. Customers are able to purchase almost anything from the kiosk, which has been taking in over 50% of our income for the entire facility. Its fast and easy to use. Race schedule goes hand and hand with the self serve kiosk, allowing us keep control of resource availability, all while schedule birthday parties and group events from the Clubspeed event management platform. Prior to events we're able to quote, invoice, collect payments and get waivers signed. Web bookings are also available for multi--activity, this will soon be a critical piece for us. Last but not least, if it doesn't exist it can be built. We have the advantage of having software engineers on our staff who have 100% to Clubspeed's API, allowing virtually anything to be accomplished

Cons

This is actually hard to say and I have to be really critical to even find a couple items. I believe Clubspeed can bridge a couple more gaps between there existing software platforms. - POS allows for memberships, membership based purchase and renewals. That feature was not yet brought over to the kiosk. - Web allows for purchases but has very little integration to the waiver system. Person who purchased has to sign waiver on location, though guests can sign online. A simple link for everyone to register might fix this. - Intercard could be expanded on kiosks - Event check in not available on self serve kiosk, though its available on the another registration type kiosk. I must say, Clubspeed listens and adapts, I'm sure we'll see some of these soon!

Barry

Kylemore Ka.rting

Verified reviewer

Company size: 11-50 employees

Industry: Leisure, Travel & Tourism

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

5

Customer support

5

Functionality

5

Reviewed May 2021

Excellent All In One Package

Overall we are very happy with Clubspeed. It has everything you need in one package and is a very professional system, and user friendly for both staff and customers.. Their support team are very helpful, and are always happy to help. New ideas can be put to them and they are more than helpful to try and help and develop new features for you. [SENSITIVE CONTENT HIDDEN] have been so helpful for us over the last 3 years using Clubspeed, as have others in the support team. They are a great help.

Pros

Clubspeed is a very modern, and very professional system. A system that consists of everything a business needs from Timing System, to Booking Systems, POS and much more. Very user friendly from customer perspective also, and aesthetically it is very professional and impressive with the displays available in house and online for the customer to see.

Cons

Some aspects of E-Commerce could certainly improve, and there are plans to so. Would love to see a more secure online payment feature such as 3D Secure which is worldwide at the moment. Accounting and reports could improve also.

Reasons for switching to Clubspeed

Wanted a more professional and modern package.

Blakeley

Texas Entertainment Xperience

Verified reviewer

Company size: 51-200 employees

Industry: Entertainment

Time used: Less than 6 months

Review Source: Capterra

Ease-of-use

3

Value for money

5

Customer support

4

Functionality

3

Reviewed August 2021

Club Speed Review

Our overall experience with Club Speed so far has been good. The support team is always readily available to help. And being able to streamline all aspects of the business - from online ticket sales to event management to go kart timing systems - has been very beneficial to our business.

Pros

That we can use Club Speed for our go-kart timing in addition to an overall POS system, rather than using two different software's.

Cons

The process for checking customers in takes a long time. I wish the reporting features were more customizable and could provide more options for reporting purposes.

Reasons for choosing Clubspeed

We needed an "all-in-one" software to facility the needs of our changing/growing facility.

Reasons for switching to Clubspeed

We needed an "all-in-one" software to facility the needs of our changing/growing facility.

Cody

Supercharged Entertainment of Wrentham

Verified reviewer

Company size: 51-200 employees

Industry: Entertainment

Time used: More than 2 years

Review Source: Capterra

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

5

Reviewed May 2021

Perfect balance of quality and service.

Having researched numerous software providers and ultimately selecting Clubspeed I have found myself very pleased with my decision. Providing service to thousands of customers in a timely manner is optimized by the functionality and control features of the software. While I wish they would update their systems in a more organized fashion and provide moderate levels of customization that system itself meets all the operational criteria for an entertainment center and the customer service is unparalleled.

Pros

Operating in the entertainment industry and specifically when dealing with karting often creates significant complications for a product and service that the customer base of frequently unfamiliar with. Clubspeed minimized the inconvenience of use and maximized the potential satisfaction of the user.

Cons

I wish there were more customizable features and that requests for alterations could occur in a more timely manner.

Jennifer

Game Over Auckland

Verified reviewer

Company size: 11-50 employees

Industry: Entertainment

Time used: More than 2 years

Review Source: Capterra

Ease-of-use

4

Value for money

5

Customer support

5

Functionality

4

Reviewed May 2021

Game Over Auckland - Clubspeed Review

I really enjoy working with Club speed and their team. [SENSITIVE CONTENT HIDDEN] is incredibly knowledgeable, helpful, and passionate. The team are available 24/7 and are easy to contact if you have an issue that needs resolving quickly. I highly recommend Club Speed.

Pros

The software is easy to use and understand. They are always working to improve the software and listen carefully to our recommendations/concerns. The integration with BRIQ bookings has had a huge impact on our business and online sales.

Cons

The features I feel are missing are already in the pipeline (just waiting for them to be released).

Reasons for choosing Clubspeed

Our company is part of a larger group that all actively use Club Speed. It made sense for our company to use it too.

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