Clubspeed

RATING:

4.89

(18)

What is Clubspeed?

Clubspeed system is a powerful, venue management system designed for FECs and every team. The solution allows users to manage and improve customer engagement by collecting actionable insights into their behaviors. Regardless of specific needs, the family entertainment platform helps businesses succeed. Pricing is available on request.

Club Director Dashboard
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How much doesClubspeed Cost?

Price starts from $399.00 per month

Core - $399 per month Pro - $699 per month Additional Modules - Contact Clubspeed for pricing details.

Free trial: unavailable

Free version: unavailable

What Features doesClubspeed offer?

Top Clubspeed features and user ratings for each are:

Registration Management

4.8

(4)

Event Scheduling

4.5

(4)

Reporting/Analytics

4.5

(4)

Payment Processing

4.7

(3)

Customer Accounts

4.7

(3)

Sales Reports

4.3

(3)

Ticketing

4.7

(3)

Access Controls/Permissions
Accounting Integration
Activity Dashboard
Activity Management
Activity Tracking
Alerts/Notifications
API

What Deployment Options doesClubspeed offer?

Clubspeed offers the following deployment options:

Cloud, SaaS, Web-Based
Windows (Desktop)
iPhone (Mobile)
Mac (Desktop)
Linux (Desktop)
Android (Mobile)
iPad (Mobile)
Windows (On-Premise)
Linux (On-Premise)

Clubspeed does not offer:

Chromebook (Desktop)

Clubspeed Reviews

Overall Rating

4.89

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

5

Functionality

4.5

Most Helpful Reviews for Clubspeed

1 - 5 of 18 Reviews

Eric

201-500 employees

Entertainment

More than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

Reviewed July 2021

Clubspeed

OVERALL RATING

5.0

EASE OF USE

5.0

VALUE FOR MONEY

5.0

CUSTOMER SUPPORT

5.0

FUNCTIONALITY

5.0

These guys are on the ball! I don't think think they can be topped by any company in means of of support. This team is very responsive to answering questions and addressing any concerns 24/7. Every team including but not limited to software support, development and onboarding has been has been absolutely amazing. 10 out of 10!

PROS

Clubspeed has made a huge impact on how we run our operations and our customer experience at FastTrax. Starting with the the Self Serve Kiosk, this has been a HUGE for our overall operations. Customers are able to purchase almost anything from the kiosk, which has been taking in over 50% of our income for the entire facility. Its fast and easy to use. Race schedule goes hand and hand with the self serve kiosk, allowing us keep control of resource availability, all while schedule birthday parties and group events from the Clubspeed event management platform. Prior to events we're able to quote, invoice, collect payments and get waivers signed. Web bookings are also available for multi--activity, this will soon be a critical piece for us. Last but not least, if it doesn't exist it can be built. We have the advantage of having software engineers on our staff who have 100% to Clubspeed's API, allowing virtually anything to be accomplished

CONS

This is actually hard to say and I have to be really critical to even find a couple items. I believe Clubspeed can bridge a couple more gaps between there existing software platforms. - POS allows for memberships, membership based purchase and renewals. That feature was not yet brought over to the kiosk. - Web allows for purchases but has very little integration to the waiver system. Person who purchased has to sign waiver on location, though guests can sign online. A simple link for everyone to register might fix this. - Intercard could be expanded on kiosks - Event check in not available on self serve kiosk, though its available on the another registration type kiosk. I must say, Clubspeed listens and adapts, I'm sure we'll see some of these soon!

Daryl

11-50 employees

Entertainment

More than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

Reviewed June 2022

Great Solution for Entertainment Centers

OVERALL RATING

5.0

EASE OF USE

5.0

VALUE FOR MONEY

5.0

CUSTOMER SUPPORT

5.0

FUNCTIONALITY

5.0

Overall our experience with Clubspeed is fantastic. I truly believe it comes down to their employees and the relationships you can build with them. Our account manager is awesome and helps us out with everything we need.

PROS

Clubspeed can be an all-in-one solution if you wanted it to be. They do just about everything, which can be nice for certain facilities that do not want to deal with the hassle of having multiple vendors. Their support is by far the best we have ever dealt with. We use them weekly for miscellaneous things and they are always friendly and work to get you the right answers. My favorite thing about Clubspeed is that in the past year or two, they have been working and coming up with a lot of improvements that make things easier for managers and business owners, such as reporting documentation, etc.

CONS

Since they do a lot, some attributes may not be suited or could be better for your facility if you are willing to pay for another vendor. The inventory management and process for concessions for example is just fine for small things, however with the operation of a larger kitchen you might be better off with a company that only specializes in the food industry.

Reason for choosing Clubspeed

I liked the interface, the support, price, and the ability to access the API's to make changes if needed.

Blakeley

51-200 employees

Entertainment

Less than 6 months

Review Source: Capterra

Reviewed August 2021

Club Speed Review

OVERALL RATING

4.0

EASE OF USE

3.0

VALUE FOR MONEY

5.0

CUSTOMER SUPPORT

4.0

FUNCTIONALITY

3.0

Our overall experience with Club Speed so far has been good. The support team is always readily available to help. And being able to streamline all aspects of the business - from online ticket sales to event management to go kart timing systems - has been very beneficial to our business.

PROS

That we can use Club Speed for our go-kart timing in addition to an overall POS system, rather than using two different software's.

CONS

The process for checking customers in takes a long time. I wish the reporting features were more customizable and could provide more options for reporting purposes.

Reason for choosing Clubspeed

We needed an "all-in-one" software to facility the needs of our changing/growing facility.

Reasons for switching to Clubspeed

We needed an "all-in-one" software to facility the needs of our changing/growing facility.

Jeff

11-50 employees

Recreational Facilities and Services

More than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

Reviewed October 2022

ClubSpeed Review

OVERALL RATING

5.0

EASE OF USE

5.0

VALUE FOR MONEY

5.0

CUSTOMER SUPPORT

5.0

FUNCTIONALITY

5.0

Very positive. I researched other programs before we went with Clubspeed and have been very pleased. They continue to offer upgrades and new features. Their customer support had always been able to handle any issues we may have and often times I feel they have gone above and beyond.

PROS

Software is easy to learn and has enough features to run our karting facility. Reports are easy to pull and analyze. When we had a problem, a quick call usually worked it out.

CONS

None really. No complaints at all.

Reasons for switching to Clubspeed

Was excited about the features Clubspeed offered.

Barry

11-50 employees

Leisure, Travel & Tourism

More than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

Reviewed May 2021

Excellent All In One Package

OVERALL RATING

5.0

EASE OF USE

5.0

CUSTOMER SUPPORT

5.0

FUNCTIONALITY

5.0

Overall we are very happy with Clubspeed. It has everything you need in one package and is a very professional system, and user friendly for both staff and customers.. Their support team are very helpful, and are always happy to help. New ideas can be put to them and they are more than helpful to try and help and develop new features for you. [SENSITIVE CONTENT HIDDEN] have been so helpful for us over the last 3 years using Clubspeed, as have others in the support team. They are a great help.

PROS

Clubspeed is a very modern, and very professional system. A system that consists of everything a business needs from Timing System, to Booking Systems, POS and much more. Very user friendly from customer perspective also, and aesthetically it is very professional and impressive with the displays available in house and online for the customer to see.

CONS

Some aspects of E-Commerce could certainly improve, and there are plans to so. Would love to see a more secure online payment feature such as 3D Secure which is worldwide at the moment. Accounting and reports could improve also.

Reasons for switching to Clubspeed

Wanted a more professional and modern package.