--- title: "CM.com Communications Platform Software Reviews, Demo & Pricing - 2026" description: "Review of CM.com Communications Platform Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/crm/cm-com-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [SMS Marketing Software](https://www.softwareadvice.com/sms-marketing/) / CM.com Communications Platform Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # CM.com Communications Platform Review From €0.01/one time Free trial 1 plan Wondering if CM.com Communications Platform is right for your organization? Our SMS Marketing Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview CM.com Communications Platform 4.9 [(7)](https://www.softwareadvice.com/crm/cm-com-profile/#reviews) Pricing Starting at €0.01 usage based one time ### About CM.com Communications Platform CM.com Communications Platform allows users to engage with their customers via all mobile channels and enhance the customer experience they offer. CM.com’s Communication Platform connects users with their customers through multiple messaging channels via the Business Messaging API, SMS Messages via the SMS Gateway, and voice calls via the Voice API or SIP Trunk. The Business Messaging API gives access to many popular messaging channels such as Instagram, WhatsApp, Twitter, Facebook Messenger, RCS, Apple Messages for Business, and many more. Users are provided with the right tools for upscaling and can also add new channels with just a few lines of code. The SMS Gateway makes it easy for businesses to send notifications, text messages, and verifications globally via a georedundant Cloud Platform. The Voice API or SIP Trunk allows businesses to start handling outbound and inbound calls within minutes whilst helping save costs and providing anti-fraud insights. Do you work for CM.com Communications Platform? [Manage this product listing](https://www.g2.com/products/cm-com-communications-platform/claim_requests/new?auto=true) Wondering if CM.com Communications Platform is right for your organization? Our SMS Marketing Software selection experts can help you in 15 minutes or less. ## CM.com Communications Platform User Interface ## Popular CM.com Communications Platform Alternatives Main Product CM.com Communications Platform 4.9 [(7)](https://www.softwareadvice.com/crm/cm-com-profile/#reviews) Ratings Breakdown - 4.71Ease of use - 4.71Value for money - 5.0Customer support - 4.43Functionality Pricing Starting at €0.01 one time Get Price Alternative Product [Bitrix24](https://www.softwareadvice.com/nonprofit/bitrix24-profile/) 4.2 [(1006)](https://www.softwareadvice.com/nonprofit/bitrix24-profile/reviews/) Ratings Breakdown - 3.99Ease of use - 4.16Value for money - 3.97Customer support - 4.28Functionality Pricing Starting at $69.00 per month Get Price Alternative Product [JustCall](https://www.softwareadvice.com/call-center/justcall-profile/) 4.1 [(225)](https://www.softwareadvice.com/call-center/justcall-profile/reviews/) Ratings Breakdown - 4.26Ease of use - 4.12Value for money - 4.11Customer support - 4.06Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [Sinch Engage](https://www.softwareadvice.com/crm/sinch-engage-profile/) 4.4 [(97)](https://www.softwareadvice.com/crm/sinch-engage-profile/reviews/) Ratings Breakdown - 4.45Ease of use - 4.28Value for money - 4.22Customer support - 4.23Functionality Pricing Starting at $99.00 per month Get Price Alternative Product [inconnect](https://www.softwareadvice.com/artificial-intelligence/i6-omnichannel-suite-profile/) 4.0 [(20)](https://www.softwareadvice.com/artificial-intelligence/i6-omnichannel-suite-profile/#reviews) Ratings Breakdown - 4.10Ease of use - 4.18Value for money - 3.70Customer support - 4.35Functionality Pricing Starting at $1.00 per month Get Price Alternative Product [Haber Chat](https://www.softwareadvice.com/customer-communications-mngt/haber-chat-profile/) No reviews yet Ratings Breakdown - Ease of use - Value for money - Customer support - Functionality Pricing Available upon request Get Price ## CM.com Communications Platform Pricing and Plans Starting price: €0.01 one time Free Trial Free Version Basic €0.01 usage based, one time No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## CM.com Communications Platform Features - Popular features found in SMS Marketing 2-Way Messaging Campaign Planning Campaign Scheduling Communication Management Contact Management Engagement Tracking Message Personalization Mobile Coupons Reporting/Analytics Scheduled Messaging Shortcodes - More features of CM.com Communications Platform A/B Testing Access Controls/Permissions Activity Dashboard Activity Tracking AI Copilot Alerts/Escalation Alerts/Notifications API Appointment Management Appointment Scheduling Audience Targeting Automated Responses Automated Scheduling Automatic Call Distribution Autoresponders Batch Communications Behavioral Analytics Call Center Management Caller ID Call List Management Call Monitoring Call Recording Call Reporting Call Routing Call Tracking Call Transfer Campaign Analytics Campaign Management Campaign Segmentation Chatbot Chat/Messaging Computer Telephony Integration Contact Database Contextual Targeting Coupons Customer Database Customer Profiles Customer Segmentation Customizable Fields Customizable Reports Data Integration Drip Campaigns Email Automation Email Marketing GDPR Compliance Group Messaging Human Handover Interaction Tracking Interactive Content Landing Pages/Web Forms Lead Distribution Lead Management Lead Qualification Location-Based Marketing Mass Texting Mobile Access Mobile Alerts Mobile Keywords Monitoring Multi-Channel Attribution Multi-Channel Communication Multi-Channel Marketing Multi-Language Multi-User Collaboration One-to-One Messaging Online Voice Transmission Personalization Polls/Voting Product Recommendations Push Notifications Real-Time Analytics Real-time Conversations Real-Time Data Real-Time Monitoring Real-Time Notifications Real-Time Reporting Reminders Reporting & Statistics ROI Tracking SIP Trunking SMS Marketing SMS Messaging Social Media Integration Support Ticket Management Tagging Text to Speech Text-to-Win Third-Party Integrations Unified Communications VoIP VoIP Connection ## CM.com Communications Platform Integrations APIANT Integration rated undefined from -1 review WordPress Integration rated undefined from -1 review Coosto Integration rated undefined from -1 review OpenCart Integration rated undefined from -1 review WooCommerce Integration rated undefined from -1 review Selligent Integration rated undefined from -1 review See all 16 integrations ## CM.com Communications Platform User Reviews ## CM.com Communications Platform customer ratings - Overall rating: 4.9/5 - Total reviews: 7 ### Rating distribution - 5 stars: 6 reviews (86%) - 4 stars: 1 reviews (14%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.7/5 - Value for money: 4.7/5 - Customer support: 5/5 - Functionality: 4.4/5 --- Have you used CM.com Communications Platform and would like to share your experience with others? ### M&A Firm Reviews e-Signature and SMS Products - Overall rating: 5/5 - Reviewer: Mac C. - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used other for free trial - Reviewed: April 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Signing up and getting started with CM.com platform was super easy. I was recommended it by a work friend so I decided to try it out. It was super easy to create an account and add both the sign and campaign apps to my portfolio. I started with the sign app as this could have the most functionality with what I do. It was intuitive and easy to figure out how to upload a document and send that document with fields. It had everything I would look for - e-signatures, ability to cc', add text and dates, etc.. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Intuitive, easy to use from creating an account, adding both the sign and the campaigns apps to my dashboard, learning how and then actually going through the process of creating templates and campaigns, to scheduling them or sending them out immediately. From start to finish, it took me less than 30 mins to use. The process of using the apps were highly enjoyable and I can see value and ROI in using this versus our current process already. #### Cons The only challenge I encountered was the ability to edit the e-signature documents within the CM.com Sign interface. This would cause a bottleneck when working with a document that required modifications/revisions from external parties before the signature phase. Otherwise, this is a highly efficient product. Additionally, it wasn't 100% straightforward that I had to add the addressbook app in order to upload a list of my contacts that I wanted to send my campaign to. It would make more sense if the addressbook was linked somewhere in the initial intro guide so that users knew how to send bulk messages without manually entering individual contact information. #### Reasons for switching to CM.com Communications Platform Cost, ease-of-use, efficiency #### Vendor response Thank you! Replied November 2022 --- ### Sicuramente utile a livello di marketing aziendale - Overall rating: 4/5 - Reviewer: Francesco C. - Verified reviewer: Yes - Industry: Medical Devices - Company size: 2-10 employees - Product usage: Used weekly for free trial - Reviewed: January 2024 - Review source details: This review was submitted organically. No incentive was offered Buona esperienza che sicuramente continuero' dopo il periodo di provo #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Functionality: 3/5 #### Pros Il fatto che si integrassero i piu' importanti social di messaggistica #### Cons Il prezzo e' alto in rapporto alla qualita' del servizio offerto. --- ### Prime Meridian Direct Photos made simple - Overall rating: 5/5 - Reviewer: David H. - Verified reviewer: Yes - Industry: Insurance - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall it has been a great experience. CM.com and [SENSITIVE CONTENT HIDDEN], in particular, helped give us all the information we needed to make an informed decision. I would say [SENSITIVE CONTENT HIDDEN] support is what swayed us to join CM.com opposed to Clickatell. We look forward to a long and mutually beneficial relationship in the future. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It was a very smooth integration that allowed us to get our WhatsApp message directly into our system. This allowed us to make use of many of the other developments we had done on our side. It was extremely simple but effective. This change had a huge impact on our turnaround times going from days to minutes. It also made a massive contribution to improving our overall client's experience. #### Cons I don't think there are cons at this stage. I would just say that there is a lot more that we can explore and improve on. The integration of WhatsApp into our system has lots of potential and we need to gain as much benefit as possible to be a fully omnichannel business. #### Reasons for choosing CM.com Communications Platform As mentioned above it was down to the support from [SENSITIVE CONTENT HIDDEN]. His engagement with us was fantastic. He never kept us waiting and helped us with any issues we had. Being prompt and helpful still plays a massive role in business. #### Vendor response Thank you for your review! Replied November 2022 --- ### CM.com makes it possible to maintain effective customer engagement - Overall rating: 5/5 - Reviewer: Michelle T. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros CM.com has various features that make it quite easy to increase the efficiency of our engagement with our cutomer base. #### Cons CM.com needs to extend their country coverage with supporting marketing to other destinations. #### Vendor response Thank you for your review! Replied November 2022 --- ### One Step Closer to Valued Client Engagements - Overall rating: 5/5 - Reviewer: Marsalin G. - Verified reviewer: Yes - Industry: Insurance - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Our experience with the CM team was impeccable. We worked together more after-hours than during business hours in an effort to accommodate us and our requirements. They are super professional and yet so easy to connect and communicate with. They made themselves available to us, kept us appraised, and did a stellar job with everything they touched. They have provided a reliable service and enabled us to get our solution implemented. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The software is extremely user friendly, which is critical for new users and for the context of these applications. We were most intrigued by the reporting capability and the function of drilling down. The entire integration process was seamless even without the world-class support given by the team #### Cons One of the improvements we would recommend is the grouping and categorization of the data intelligence to be able to extrapolate reporting overviews within the software. #### Vendor response Thank you for your review! Replied November 2022 --- ### Easy and Comprehensive! - Overall rating: 5/5 - Reviewer: Johan B. - Verified reviewer: Yes - Industry: Insurance - Company size: 501-1000 employees - Product usage: Used weekly for more than 2 years - Reviewed: April 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Excellent - our account manager is always ready to assist and very helpful! The platform is always available and we have not experienced any issues before. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Within one platform our team are able to do all our direct marketing functions. We use SMS and email and direct traffic to our landing pages for optimal conversions. #### Cons Not much, I have not experienced any issues. When I had queries their customer support was super fast to respond. #### Vendor response Thank you! Replied November 2022 --- ### Taking CM.com for a Test Drive - Overall rating: 5/5 - Reviewer: Chris R. - Verified reviewer: Yes - Industry: Automotive - Company size: 10000+ employees - Product usage: Used weekly for free trial - Reviewed: April 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. My overall experience utilizing CM.com solutions was extremely positive and as my organization continues to evaluate solutions for effective and affordable customer messaging, I will keep them top of mind. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros One of the things that stood out to me most about CM's software was the variety of solutions offered. I largely utilized the SMS suit including two-way SMS messaging and online messaging via campaigns and was impressed with the overall setup and ease of use when demoing both solutions. It truly was as easy as stated and provides business the opportunity to effortlessly communicate with our target audiences. #### Cons One of the features that I feel needs to be improved is the SMS campaign option and specifically the ability to identify whether one of the chosen selections is working. For example, when uploading a picture to a campaign I created, I had to upload the picture multiple times because there was no progress indicator that it was uploading. I would recommend that CM make adjustments to the UI so that the user can tell whether or not the selected action is taking place. #### Vendor response Thank you! Replied November 2022 --- Showing 1 - 7 of 7 Reviews ## Other Top Recommended SMS Marketing Software [EZ Texting](https://www.softwareadvice.com/sms-survey/ez-texting-profile/) **4.5** (273) Recently recommended **5** times [Voxie](https://www.softwareadvice.com/conversational-marketing/voxie-profile/) **0.0** (0) Recently recommended **1** times [Jira](https://www.softwareadvice.com/project-management/atlassian-jira-profile/) **4.4** (15504) Recently recommended **0** times [Brevo](https://www.softwareadvice.com/scheduling/brevo-profile/) **4.6** (3525) Recently recommended **0** times Stuck Between Options? Our experts can help you compare CM.com Communications Platform with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice