CMNTY Platform Software


CMNTY Platform is a cloud-based customer relationship management (CRM) solution for small to midsize businesses in all industries. It offers various customizable features, a built-in gamification engine and survey tool and community forums.

Users can create community forums with custom branding and employ different widgets based on their needs. Community members can create and respond to forum topics, quote replies and add attachments. The chat function allows users and community members to have discussions in real time. Gamification and contests allow members to earn badges, points and awards, which can be spent on items such as gift cards.   

Users can organize community members into groups and set member permissions. Groups can also be automatically created based on specific triggers set by users. Community information can be exported into graphs or other formats.

Monthly and annual subscription pricing is available, and varying support levels are provided based on subscription pricing.  



29 Reviews of CMNTY Platform

Overall rating

4.5 / 5 stars

Showing 1 - 20 of 29 reviews

August 2018

Michael from T3 Advisors

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

4 of 5

August 2018

Online Community Platform

So far, my experience has been positive overall. We are still in the build-out phase and have not gone live with it yet, so more will develop in the coming months.

Pros

Pretty user-friendly, relatively easy to navigate, very customizable, and has plenty of various features to play around with.

Cons

If you are not familiar with webpage customization, navigating the configuration and layout settings can be a bit tricky, and if you aren't paying for a subscription to the higher-level tiers of service, you are not given the same level of customer support in building out your platform.

August 2018

Michael A. from Howard University

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

4 of 5

August 2018

Interesting tool

Pros

So many possibilities when it comes to potential user interaction. Makes something that was typically only available for big companies accessible for everyone.

Cons

Hard to use. Many different nooks and crannies that are hard to get to. Took me a few days just to understand what I was looking at. Its also priced way too high. Maybe reduce the features and lower the price.

May 2018

Stephanie from RMIT (Royal Melbourne Institute of Technology)

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

Slick, simple to use, great support behind the scenes.

Pros

It's back end functionality is quite simple to navigate once you get a handle of it. It's easy to customise and only took me half a day to set up.

Cons

Although there's a lot of functionality (which is great), what we wanted to use it for was very simple so we didn't need a lot of functionality.

April 2018

Loretta from The Bradshaw Network, LLC, dba Authorized Retail

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

New to Community and really like how easy it is to use with a full support resource available at our

We are using the platform as a tool with our member community. Community allows us to effectively communicate our companies features and benefits to thousands across the US.

Pros

Designed for ease of use. Great visual experience. Customization is very easy to achieve. Great pricing. Online support documentation is great.

Cons

We have just starting using the platform, so at our early stage of development we have not found any cons to report.

March 2018

Briana from AVer

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

Intuitive program with a lot of features to create a connected community.

Pros

I like the customization and the ability to design it the way you want to. I also like the different widgets available and integration with other programs.

Cons

There was a bit of a learning curve to design the community and get everything set-up, but the customer support was great.

March 2018

Bria from The SSHE

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

March 2018

I am BEYOND excited about this platform. It is SUPER simple to use and very effective!

Pros

I love how simple it is to customize, how responsive and helpful the customer service/ reps are, how very teachable it is.

Cons

I only wish that there was a group of Cmnty users to share best practices. This would allow me to get the MOST out of the software faster.

March 2018

Nancy Jane from Live Happier Counseling

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

Best community building software we have found

Pros

I love how easy it is to use.
It is also beautiful, easy to customize and a wonderful alternative to the dreaded FB groups I have been stuck using.

Cons

Currently, we don't have the need to jump to a higher user count and pay more but if we did it is a large leap financially. MIGHT be an issue down the road.

March 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

March 2018

easy WSYWIG for non-tech users.

Pros

easy to use. Like the gamification aspect and the challenge/rewards/badge system. I also like the polling system.

Cons

sometimes can be clunky in terms of interface. Can look more modern than the existing UI. Wish it had more integrations with other blogging platforms.

February 2018

Migle from TELE2

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2018

Even though I'm a new user, CMNTY platform seems like exactly what we need.

Pros

It's easy enough to set up, compared to others more advanced but complex platforms targeted to research agencies. Yet it has plenty of tools and options to choose from. And the support is super helpful. Whatever you need - just ask. Also tools that could be applied whatever one needs (pools, forums, activities, image sharing etc.)

Cons

Obviously, I would be happy for more languages, and perhaps some templates for easy set up depending what community one needs.

January 2018

Emma from The Conscious Networkers

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2018

This has been a wonderful experience. The features are many, and the value for money.

Pros

Better value for money than Flock or Slack which I have tried before! And the functionalities are perfect too such as with newsletters, in-messaging app etc.

Cons

The many benefits are better used for someone that has far more knowledge than me. I have had to use customer services many times (a great team!) and also ask for friends' support who have more advanced skills.

January 2018

Nicolas from zelfsturen.com

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

January 2018

Easy and professional

Pros

It is easy to use and to publish directly relevant content. The cmnty has a proffesional look and feel and a lot of features. The service is direct and personal.

Cons

The passwords requirements of 10 items and the pricing model above 250 users is expensive.
the webshop tooling I would like an automated forward systems that gives you a signal when somebody is purchasing a product

January 2018

Etty from Cake Dutchess B.V

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2018

Very easy to setup!

Higher user engagement and brand building

Pros

That I'm able to customise it the way I want. I also love the look of the interface and the use of images and attachments in posts.

Cons

I find that the price difference between starter and regular is quite steep, as a small business I need to be able to afford this.

January 2018

Kimberly from Urban Excellence Enterprises

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

January 2018

Very intuitive.

Was able to organize a large group of clients.

Pros

I was looking for an interface to serve as a hub for about 100 nonprofit clients. CMNTY offers a beautiful interface. Very modern looking. I was easily guided in the setup process. I was literally up and running in under an hour.

Cons

I would have loved to see some tutorials. The opening video while the site was being built was a nice touch but I learn better by video.

January 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2018

AMAZING community platform for those looking for ease and high functionality!

Pros

It's intuitive to use, modern in style, and has everything one could want in a community platform. I looked for MONTHS trying to find an online platform to host my monthly membership community and nothing ever came close to CMNTY.

Cons

The price is a bit high. But is SO worth it for everything you get and the time you save. Spent so many hours just trying to figure out how to set things up on other platforms, but got the hang of CMNTY right away.

December 2017

Sarah from Two Caves

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2017

CMNTY has excellent customer service and many community options--help when you need it!

We found a platform that would work to create an online community, work internationally, and help connect a large group of people in a meaningful way.

Pros

There are so many options and features, and there are help articles on each feature. We are just launching our community, and I will be able to add new things for the community to explore and use. I started off with one poll and one questionnaire, but I will be adding gamification and step boards next month. I feel like we will be able to expand this platform and keep it fresh long-term.

Cons

I'm wanting to integrate with some platforms that are not options yet in CMNTY-- but we have been working with the customer service on hearing about plans for future integration.

November 2017

Allison from Traveling Light LLC

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2017

Best platform out there for the cost

Pros

I did a lot of research trying out different platforms for my community group and I found CMNTY Platform to be the best aesthetically, functionally and price-wise. Since signing up I have found the support to be very helpful and encouraging. The platform is easy to use, fun to participate in and inspiring for everyone involved. There are tons of different features and even incentives to get people to participate. I feel confident I made the right choice.

Cons

The only thing missing for me is a built-in calendar, but there is an option to link in a Google Calendar.

November 2017

Sandi from Accountant's Accelerator

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2017

We used CMNTY for our recent 2-day virtual event, and currently use it for my membership group.

Pros

Easy to onboard clients, I can allow certain clients to see certain forums while others see other forums, chat is included, members can collaborate, gamification features are fun, customized profile questions are available, ,

Cons

Very little. I'd like to have some of the more advanced features like export, available at the lower price tiers, but wouldn't we all? I'd love to be able to schedule emails, but most platforms don't offer this either.

November 2017

Adam from Evil Angel

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2017

Excellent online solution for customer group

Pros

We are running a small online group (150 users) for our best customers, and the basic version of CMNTY was a tremendous solution. Very reasonable price, great features, and easy to use. Overall it's a pretty fantastic solution for our needs.

Cons

Maybe the only con is the mobile version could be improved.

November 2017

Edson from PM4NGOs

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2017

CMNTY Platform is a perfect platform that has allowed our small trainer really interact!

All in one place - communicating, sharing, and receiving requests from our users.

Pros

CMNTY Platform is easy to set up and very friendly/intuitive to use platform. No need to special training to admins or users. Perfect!

Cons

It took me some time to understand how the set up menus are organized. It is a different approach for the set up areas. But, once we get it, it is easy to set it up.

September 2017

Candis from Learningateway

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

3 of 5

September 2017

Depending on your needs and use case it's a good product

Pros

It's very easy to setup and use. The gamification elements are good and the feature set is nice if you don't have complex needs and expectations. The support team is very responsive.

Cons

For a community building platform, there's some core functionality (like threaded replies, reply tracking, user-level statistics) that are either unavailable or require a higher level subscription. Since they're essential to getting a community off the ground not including them in the basic package can mean the difference between a community growing or stalling. Obviously, that's pretty important.