CMNTY Platform is a cloud-based customer relationship management (CRM) solution for small to midsize businesses in all industries. It offers various customizable features, a built-in gamification engine and survey tool and community forums.
Users can create community forums with custom branding and employ different widgets based on their needs. Community members can create and respond to forum topics, quote replies and add attachments. The chat function allows users and community members to have discussions in real time. Gamification and contests allow members to earn badges, points and awards, which can be spent on items such as gift cards.
Users can organize community members into groups and set member permissions. Groups can also be automatically created based on specific triggers set by users. Community information can be exported into graphs or other formats.
Monthly and annual subscription pricing is available, and varying support levels are provided based on subscription pricing.
Candis from Learningateway
It's very easy to setup and use. The gamification elements are good and the feature set is nice if you don't have complex needs and expectations. The support team is very responsive.
For a community building platform, there's some core functionality (like threaded replies, reply tracking, user-level statistics) that are either unavailable or require a higher level subscription. Since they're essential to getting a community off the ground not including them in the basic package can mean the difference between a community growing or stalling. Obviously, that's pretty important.
Manon from StudyPortals
the main reason we decided to use CMNTY is because of the gamification element embedded in the platform, that perfectly serves our needs. I also like that the platform is relatively easy to use and the responsiveness of the support team, that will always help you out.
As a basic user, I sometimes feel like the limited personalization options (design wise) are restraining me in creating the best possible platform for my needs. More design options would be great. Also, I would love for CMNTY to have an app for android/iOS, as most of our target group are smartphone users.
S. Ali from salimyers.com
There are different modules that do different things like challenges, forum, chat, etc. The software is easy to use once you figure it out (moderate learning curve). Customer support is superb.
Not being able to tag members (@) is a major concern but we are able to quote members which trigger their attention.
Jorrik from Totta Research
Very easy to use, very easy to make it look good. Only experiences are with ad-hoc, short research projects, but it's served its purpose well.
Got a few complaints about mobile use of the platform. Doesn't perform well on mobile phones and tablets. Exporting data also isn't as straightforward as it could be.
Scott from Serving Strong Enterprises
Employees number: 1 employee
Simplicity. Ease of set up. Ease of use by members.
The mobile friendly platform. The clients I wish to add to the platform are mostly on their phones and this is greatly helpful. The desktop is also very user friendly.
More advise on setting up an online community (although this could be that I just haven't taken advantage of what you already provide)
Nick from Call For Action On The TPS
Employees number: 51-200 employees
It allowed our organisation to quickly and easily create a reliable central communication hub.
Intuitive and simple. It is also great value for money. The level of one to one support is exceptional.
Not the software itself, but the set up guidance notes were not easily found. However, that has now changed.
Stefaan from NSF Euro Consultants - EC Marketing
Employees number: 2-10 employees
Satisfied customer, to whom we suggested the tool as a means for her specific questions (setting up an online discussion forum)
Very userfriendly interface, clear oversight on all activities. Ability to log in as a community member to preview how it looks, and switch back to management side at a single mouse click.
It is a petty that CMNTY does not contain a better list management system in which we can filter down on specific member sociodemographic items (free fields we introduce in the profile). This is the reason why we aren't using CMNTY to manage our consumer database.
paul from The Digital Co
Employees number: 2-10 employees
I was able to build a community for our members in 1 day that looked professional, was branded as my company and could offer multiple content options
The Design is fantastic.
The mobile design and UX is a real plus.
The Ease of admin makes life easier.
The options and tools within the community are very sophisticated.
cost - starting cost is expensive.
Social login not easy to implement - should be a basic feature.
a email templates would be better.
using short URL in emails
Douwe from Ruimteschepper BV
Employees number: 11-50 employees
communication in the team without central persons having to catalyze is great, it connects our virtual team. and it provides us with a logical (cloud based and allways access-able) platform for all our information, questions and idea sharing needs.
Easy to learn. Like LEGO. Slick but not overdone layout & design capabilities. Great functionality for nice price. Though the platform was not primarily designed for the use we do and see growing, it fulfills most of our needs. We also see @ feel great adoption bij CMNTY company and support. So we trust we find our grow path together.
We are up to use it with quite a lot of fora & blogs. The directory structure could be more flexible (harmonica functionality). Also a bit more design functionality per blog/forum would be nice. From the information sharing point of view we'ld like to bring more variety in visualisation (like magazines do). Also we are in need of a better/extendable/lay-outable member profile page/stamp per member.
Michelle from WisdomWomen
Employees number: 1 employee
The ability to connect my community with one another at an affordable price range.
It's intuitive to work with as an administrator and user. There's an easy to access Help Center that has answered most questions I have. I like all the features - that my members can have profiles, message each other, contribute to forums, polls, collaborate and use a webshop. It has features that I couldn't find anywhere else for this price range. The customer service has been very attentive and reliable.
At the basic plan I can't customize as much as I would like. For instance the formatting on my Home page is not that attractive, and I can't add a customized page.