CMNTY Platform software


CMNTY Platform is a cloud-based customer relationship management (CRM) solution for small to midsize businesses in all industries. It offers various customizable features, a built-in gamification engine and survey tool and community forums.

Users can create community forums with custom branding and employ different widgets based on their needs. Community members can create and respond to forum topics, quote replies and add attachments. The chat function allows users and community members to have discussions in real time. Gamification and contests allow members to earn badges, points and awards, which can be spent on items such as gift cards.   

Users can organize community members into groups and set member permissions. Groups can also be automatically created based on specific triggers set by users. Community information can be exported into graphs or other formats.

Monthly and annual subscription pricing is available, and varying support levels are provided based on subscription pricing.  

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 10

28 Reviews of CMNTY Platform

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  • Michael A. from Howard University

    Number of employees: 2-10 employees

    August 2018

    Interesting tool

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    So many possibilities when it comes to potential user interaction. Makes something that was typically only available for big companies accessible for everyone.

    Cons

    Hard to use. Many different nooks and crannies that are hard to get to. Took me a few days just to understand what I was looking at. Its also priced way too high. Maybe reduce the features and lower the price.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Stephanie from RMIT (Royal Melbourne Institute of Technology)

    May 2018

    Slick, simple to use, great support behind the scenes.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It's back end functionality is quite simple to navigate once you get a handle of it. It's easy to customise and only took me half a day to set up.

    Cons

    Although there's a lot of functionality (which is great), what we wanted to use it for was very simple so we didn't need a lot of functionality.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Loretta from The Bradshaw Network, LLC, dba Authorized Retail

    April 2018

    New to Community and really like how easy it is to use with a full support resource available at our

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We are using the platform as a tool with our member community. Community allows us to effectively communicate our companies features and benefits to thousands across the US.

    Pros

    Designed for ease of use. Great visual experience. Customization is very easy to achieve. Great pricing. Online support documentation is great.

    Cons

    We have just starting using the platform, so at our early stage of development we have not found any cons to report.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Briana from AVer

    March 2018

    Intuitive program with a lot of features to create a connected community.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like the customization and the ability to design it the way you want to. I also like the different widgets available and integration with other programs.

    Cons

    There was a bit of a learning curve to design the community and get everything set-up, but the customer support was great.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Bria from The SSHE

    Number of employees: 201-500 employees

    March 2018

    I am BEYOND excited about this platform. It is SUPER simple to use and very effective!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I love how simple it is to customize, how responsive and helpful the customer service/ reps are, how very teachable it is.

    Cons

    I only wish that there was a group of Cmnty users to share best practices. This would allow me to get the MOST out of the software faster.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Nancy Jane from Live Happier Counseling

    March 2018

    Best community building software we have found

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I love how easy it is to use.
    It is also beautiful, easy to customize and a wonderful alternative to the dreaded FB groups I have been stuck using.

    Cons

    Currently, we don't have the need to jump to a higher user count and pay more but if we did it is a large leap financially. MIGHT be an issue down the road.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    March 2018

    easy WSYWIG for non-tech users.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    easy to use. Like the gamification aspect and the challenge/rewards/badge system. I also like the polling system.

    Cons

    sometimes can be clunky in terms of interface. Can look more modern than the existing UI. Wish it had more integrations with other blogging platforms.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Migle from TELE2

    Number of employees: 201-500 employees

    February 2018

    Even though I'm a new user, CMNTY platform seems like exactly what we need.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It's easy enough to set up, compared to others more advanced but complex platforms targeted to research agencies. Yet it has plenty of tools and options to choose from. And the support is super helpful. Whatever you need - just ask. Also tools that could be applied whatever one needs (pools, forums, activities, image sharing etc.)

    Cons

    Obviously, I would be happy for more languages, and perhaps some templates for easy set up depending what community one needs.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Emma from The Conscious Networkers

    January 2018

    This has been a wonderful experience. The features are many, and the value for money.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Better value for money than Flock or Slack which I have tried before! And the functionalities are perfect too such as with newsletters, in-messaging app etc.

    Cons

    The many benefits are better used for someone that has far more knowledge than me. I have had to use customer services many times (a great team!) and also ask for friends' support who have more advanced skills.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Nicolas from zelfsturen.com

    January 2018

    Easy and professional

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is easy to use and to publish directly relevant content. The cmnty has a proffesional look and feel and a lot of features. The service is direct and personal.

    Cons

    The passwords requirements of 10 items and the pricing model above 250 users is expensive.
    the webshop tooling I would like an automated forward systems that gives you a signal when somebody is purchasing a product

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Etty from Cake Dutchess B.V

    Number of employees: 1 employee

    January 2018

    Very easy to setup!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Higher user engagement and brand building

    Pros

    That I'm able to customise it the way I want. I also love the look of the interface and the use of images and attachments in posts.

    Cons

    I find that the price difference between starter and regular is quite steep, as a small business I need to be able to afford this.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Kimberly from Urban Excellence Enterprises

    January 2018

    Very intuitive.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Was able to organize a large group of clients.

    Pros

    I was looking for an interface to serve as a hub for about 100 nonprofit clients. CMNTY offers a beautiful interface. Very modern looking. I was easily guided in the setup process. I was literally up and running in under an hour.

    Cons

    I would have loved to see some tutorials. The opening video while the site was being built was a nice touch but I learn better by video.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    January 2018

    AMAZING community platform for those looking for ease and high functionality!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It's intuitive to use, modern in style, and has everything one could want in a community platform. I looked for MONTHS trying to find an online platform to host my monthly membership community and nothing ever came close to CMNTY.

    Cons

    The price is a bit high. But is SO worth it for everything you get and the time you save. Spent so many hours just trying to figure out how to set things up on other platforms, but got the hang of CMNTY right away.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Sarah from Two Caves

    Number of employees: 1 employee

    December 2017

    CMNTY has excellent customer service and many community options--help when you need it!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We found a platform that would work to create an online community, work internationally, and help connect a large group of people in a meaningful way.

    Pros

    There are so many options and features, and there are help articles on each feature. We are just launching our community, and I will be able to add new things for the community to explore and use. I started off with one poll and one questionnaire, but I will be adding gamification and step boards next month. I feel like we will be able to expand this platform and keep it fresh long-term.

    Cons

    I'm wanting to integrate with some platforms that are not options yet in CMNTY-- but we have been working with the customer service on hearing about plans for future integration.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Allison from Traveling Light LLC

    November 2017

    Best platform out there for the cost

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I did a lot of research trying out different platforms for my community group and I found CMNTY Platform to be the best aesthetically, functionally and price-wise. Since signing up I have found the support to be very helpful and encouraging. The platform is easy to use, fun to participate in and inspiring for everyone involved. There are tons of different features and even incentives to get people to participate. I feel confident I made the right choice.

    Cons

    The only thing missing for me is a built-in calendar, but there is an option to link in a Google Calendar.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Sandi from Accountant's Accelerator

    November 2017

    We used CMNTY for our recent 2-day virtual event, and currently use it for my membership group.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to onboard clients, I can allow certain clients to see certain forums while others see other forums, chat is included, members can collaborate, gamification features are fun, customized profile questions are available, ,

    Cons

    Very little. I'd like to have some of the more advanced features like export, available at the lower price tiers, but wouldn't we all? I'd love to be able to schedule emails, but most platforms don't offer this either.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Adam from Evil Angel

    Number of employees: 11-50 employees

    November 2017

    Excellent online solution for customer group

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We are running a small online group (150 users) for our best customers, and the basic version of CMNTY was a tremendous solution. Very reasonable price, great features, and easy to use. Overall it's a pretty fantastic solution for our needs.

    Cons

    Maybe the only con is the mobile version could be improved.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Edson from PM4NGOs

    Number of employees: 2-10 employees

    November 2017

    CMNTY Platform is a perfect platform that has allowed our small trainer really interact!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    All in one place - communicating, sharing, and receiving requests from our users.

    Pros

    CMNTY Platform is easy to set up and very friendly/intuitive to use platform. No need to special training to admins or users. Perfect!

    Cons

    It took me some time to understand how the set up menus are organized. It is a different approach for the set up areas. But, once we get it, it is easy to set it up.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Candis from Learningateway

    September 2017

    Depending on your needs and use case it's a good product

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It's very easy to setup and use. The gamification elements are good and the feature set is nice if you don't have complex needs and expectations. The support team is very responsive.

    Cons

    For a community building platform, there's some core functionality (like threaded replies, reply tracking, user-level statistics) that are either unavailable or require a higher level subscription. Since they're essential to getting a community off the ground not including them in the basic package can mean the difference between a community growing or stalling. Obviously, that's pretty important.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Manon from StudyPortals

    September 2017

    Good platform that serves our needs .

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    the main reason we decided to use CMNTY is because of the gamification element embedded in the platform, that perfectly serves our needs. I also like that the platform is relatively easy to use and the responsiveness of the support team, that will always help you out.

    Cons

    As a basic user, I sometimes feel like the limited personalization options (design wise) are restraining me in creating the best possible platform for my needs. More design options would be great. Also, I would love for CMNTY to have an app for android/iOS, as most of our target group are smartphone users.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
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