CMNTY Platform Software


 

CMNTY Platform is a cloud-based customer relationship management (CRM) solution for small to midsize businesses in all industries. It offers various customizable features, a built-in gamification engine and survey tool and community forums.

Users can create community forums with custom branding and employ different widgets based on their needs. Community members can create and respond to forum topics, quote replies and add attachments. The chat function allows users and community members to have discussions in real time. Gamification and contests allow members to earn badges, points and awards, which can be spent on items such as gift cards.   

Users can organize community members into groups and set member permissions. Groups can also be automatically created based on specific triggers set by users. Community information can be exported into graphs or other formats.

Monthly and annual subscription pricing is available, and varying support levels are provided based on subscription pricing.  

 

CMNTY Platform - Admin section
 
  • CMNTY Platform - Admin section
    Admin section
  • CMNTY Platform - Survey module
    Survey module
  • CMNTY Platform - Forum module
    Forum module
  • CMNTY Platform - Welcome page
    Welcome page
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10

12 Reviews of CMNTY Platform

Showing 1-12 of 12

 

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Adam from Evil Angel
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Excellent online solution for customer group

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

We are running a small online group (150 users) for our best customers, and the basic version of CMNTY was a tremendous solution. Very reasonable price, great features, and easy to use. Overall it's a pretty fantastic solution for our needs.

Cons

Maybe the only con is the mobile version could be improved.

Review Source: Capterra
 

Edson from PM4NGOs
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

CMNTY Platform is a perfect platform that has allowed our small trainer really interact!

Ease-of-use

Functionality

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All in one place - communicating, sharing, and receiving requests from our users.

Pros

CMNTY Platform is easy to set up and very friendly/intuitive to use platform. No need to special training to admins or users. Perfect!

Cons

It took me some time to understand how the set up menus are organized. It is a different approach for the set up areas. But, once we get it, it is easy to set it up.

Review Source: Capterra
 

Candis from Learningateway

September 2017

September 2017

Depending on your needs and use case it's a good product

Ease-of-use

Functionality

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Value for Money

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Pros

It's very easy to setup and use. The gamification elements are good and the feature set is nice if you don't have complex needs and expectations. The support team is very responsive.

Cons

For a community building platform, there's some core functionality (like threaded replies, reply tracking, user-level statistics) that are either unavailable or require a higher level subscription. Since they're essential to getting a community off the ground not including them in the basic package can mean the difference between a community growing or stalling. Obviously, that's pretty important.

Review Source: Capterra
 

Manon from StudyPortals

September 2017

September 2017

Good platform that serves our needs .

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

the main reason we decided to use CMNTY is because of the gamification element embedded in the platform, that perfectly serves our needs. I also like that the platform is relatively easy to use and the responsiveness of the support team, that will always help you out.

Cons

As a basic user, I sometimes feel like the limited personalization options (design wise) are restraining me in creating the best possible platform for my needs. More design options would be great. Also, I would love for CMNTY to have an app for android/iOS, as most of our target group are smartphone users.

Review Source: Capterra
 

S. Ali from salimyers.com

August 2017

August 2017

Pleased so far

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

There are different modules that do different things like challenges, forum, chat, etc. The software is easy to use once you figure it out (moderate learning curve). Customer support is superb.

Cons

Not being able to tag members (@) is a major concern but we are able to quote members which trigger their attention.

Review Source: Capterra
 

Jorrik from Totta Research

August 2017

August 2017

Easy to use platform, customizable, and good value for money when using it for ad-hoc research.

Ease-of-use

Functionality

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Pros

Very easy to use, very easy to make it look good. Only experiences are with ad-hoc, short research projects, but it's served its purpose well.

Cons

Got a few complaints about mobile use of the platform. Doesn't perform well on mobile phones and tablets. Exporting data also isn't as straightforward as it could be.

Review Source: Capterra
 

Scott from Serving Strong Enterprises
Number of employees: 1 employee Employees number: 1 employee

July 2017

July 2017

It's seamless and easy to set up and manage.

Ease-of-use

Functionality

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Value for Money

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Simplicity. Ease of set up. Ease of use by members.

Pros

The mobile friendly platform. The clients I wish to add to the platform are mostly on their phones and this is greatly helpful. The desktop is also very user friendly.

Cons

More advise on setting up an online community (although this could be that I just haven't taken advantage of what you already provide)

Review Source: Capterra

  Response: CMNTY, CMNTY Corporation

Date: July 2017

July 2017

 

Hi Scott,

We really appreciate the review! Our entire team is happy to learn your satisfaction with the mobile platform. We understand the importance of mobile capability in this day and age so it's important to us that your clients have that working successfully.

Regarding finding help setting up an online community, we do have a thorough help center as well as a new checklist feature available in trials to guide you along the way. However we are always looking to improve so thank you for the feedback.

 

Nick from Call For Action On The TPS
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2017

July 2017

Certainly the most user friendly platform I have experience. I highly recommend it.

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It allowed our organisation to quickly and easily create a reliable central communication hub.

Pros

Intuitive and simple. It is also great value for money. The level of one to one support is exceptional.

Cons

Not the software itself, but the set up guidance notes were not easily found. However, that has now changed.

Review Source: Capterra
 

Stefaan from NSF Euro Consultants - EC Marketing
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Top notch tool for community management, some lack of lists management

Ease-of-use

Functionality

Product Quality

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Satisfied customer, to whom we suggested the tool as a means for her specific questions (setting up an online discussion forum)

Pros

Very userfriendly interface, clear oversight on all activities. Ability to log in as a community member to preview how it looks, and switch back to management side at a single mouse click.

Cons

It is a petty that CMNTY does not contain a better list management system in which we can filter down on specific member sociodemographic items (free fields we introduce in the profile). This is the reason why we aren't using CMNTY to manage our consumer database.

Review Source: Capterra

  Response: CMNTY, CMNTY Corporation

Date: July 2017

July 2017

 

Hi Stefaan,

Thank you so very much for taking time aside to leave a review! Great to hear you found the CMNTY platform user friendly (that is super important to us!) and our team will look into your additional feedback.

 

paul from The Digital Co
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Great sales experience. Product is excellent

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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I was able to build a community for our members in 1 day that looked professional, was branded as my company and could offer multiple content options

Pros

The Design is fantastic.

The mobile design and UX is a real plus.

The Ease of admin makes life easier.

The options and tools within the community are very sophisticated.

Cons

cost - starting cost is expensive.

Social login not easy to implement - should be a basic feature.

a email templates would be better.

using short URL in emails

Review Source: Capterra

  Response: CMNTY, CMNTY Corporation

Date: June 2017

June 2017

 

Hi Paul,

Your review is much appreciated, thank you on behalf of our entire team! Everybody here is thrilled you are having a fantastic experience with CMNTY - from the design, to the ease of use, to the communication with our team glad this was all amazing for you.

 

Douwe from Ruimteschepper BV
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

We adopted the platform as our "new Intranet with extranet capabilities" and it works well for that!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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communication in the team without central persons having to catalyze is great, it connects our virtual team. and it provides us with a logical (cloud based and allways access-able) platform for all our information, questions and idea sharing needs.

Pros

Easy to learn. Like LEGO. Slick but not overdone layout & design capabilities. Great functionality for nice price. Though the platform was not primarily designed for the use we do and see growing, it fulfills most of our needs. We also see @ feel great adoption bij CMNTY company and support. So we trust we find our grow path together.

Cons

We are up to use it with quite a lot of fora & blogs. The directory structure could be more flexible (harmonica functionality). Also a bit more design functionality per blog/forum would be nice. From the information sharing point of view we'ld like to bring more variety in visualisation (like magazines do). Also we are in need of a better/extendable/lay-outable member profile page/stamp per member.

Review Source: Capterra

  Response: CMNTY, CMNTY Corporation

Date: May 2017

May 2017

 

Hi Douwe!

Thank you for making the comparison with LEGO. That's a huge compliment to us!

You'll also be happy to hear that improvements to the discussion structure you mentioned are to be expected soon. We'll let you know when that is released.

Thank you so much for taking the time to review our software, and we hope your community keeps adding the value you are already getting from it!

 

Michelle from WisdomWomen
Number of employees: 1 employee Employees number: 1 employee

May 2017

May 2017

I finally found a platform that could support my community in connecting and collaborating

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
Product Quality
Quality
Value for Money
Value
Support

The ability to connect my community with one another at an affordable price range.

Pros

It's intuitive to work with as an administrator and user. There's an easy to access Help Center that has answered most questions I have. I like all the features - that my members can have profiles, message each other, contribute to forums, polls, collaborate and use a webshop. It has features that I couldn't find anywhere else for this price range. The customer service has been very attentive and reliable.

Cons

At the basic plan I can't customize as much as I would like. For instance the formatting on my Home page is not that attractive, and I can't add a customized page.

Review Source: Capterra

  Response: CMNTY, CMNTY Corporation

Date: May 2017

May 2017

 

Hi Michelle! Thank you so much for taking the time to review our software. Glad to hear this was a great solution for you and looking forward to watching your community grow!