--- title: "Cohere Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Cohere. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Cohere is a good fit for you!" source_url: "https://www.softwareadvice.com/crm/cohere-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Customer Engagement Software](https://www.softwareadvice.com/crm/customer-engagement-comparison/) / [Cohere](https://www.softwareadvice.com/crm/cohere-profile/) / Cohere Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/crm/cohere-profile/) Reviews [Alternatives](https://www.softwareadvice.com/crm/cohere-profile/alternatives/) # Cohere User Reviews ## Reviews summary - Overall rating: 4.3/5 - Total reviews: 16 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.3/5 - Value for money: 3.8/5 - Functionality: 3.9/5 ### Rating distribution - 5 stars: 8 reviews (50%) - 4 stars: 5 reviews (31%) - 3 stars: 2 reviews (13%) - 2 stars: 1 reviews (6%) - 1 star: 0 reviews (0%) ## Cohere customer reviews Showing reviews 1-16 of 16 (page 1). ### Fantastic screen-sharing software. - Overall rating: 5/5 - Reviewer: Sadie P. - Verified reviewer: Yes - Industry: Internet - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall - amazing. The Cohere team is so helpful and amazing at their jobs, and the service does what any SaaS strives to do - operate smoothly in the background in making clients jobs easier. Cuboh <3's Cohere! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros I really enjoy how to prevents adding another learning curve to our clients onboarding processes. Rather than teaching them how to set up a Zoom or Meet call and coach them through that, I can focus entirely on walking them through our software. #### Cons I do find there are some limitations with the software regarding what I am able to do while on a call with clients - I'm unable to click or interact properly with some of the dropdown menus we use. I also find when clients use Safari or have ad-blockers installed, it prevents some of the functionality. Safari especially, I notice a lot of dropped connections/freezing. --- ### My Review - Overall rating: 4/5 - Reviewer: Andy P. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: December 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Having a view of our product live and helping customers with product flow issues. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ability to have a coherent view of the use of the product. Being able to look at issues in real time was invaluable especially as we were getting the product up and running. Helping customers with issues became much easier as well. #### Cons The replays feature does not have enough filters to be really useful, also the pricing was a bit high for the amount of sessions, we constantly were running out. We would use replays if you could filter sessions by multiple urls visited for example. --- ### Cost effective but doesn't cover all my needs - Overall rating: 2/5 - Reviewer: Jessica W. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I only use this software for the session replay so I can keep tabs on how our customers use it (to uncover bugs, or new product ideas, or behavior around usage, or to help with customer support tickets). I have an intern watch ~3hrs per week of sessions and report back weekly with a summary. She runs into plenty of UX issues with the app. Primarily - it's not obvious which sessions she's already watched so can't keep track of that. Has to pay close attention to the dates to decipher what she's already seen vs new. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros Cheaper than Fullstory, setup was easy enough, I like the live session option #### Cons * We ship changes to our product weekly, and I hate that the screens look janky in the session replay. I assume it's because you're trying to apply new CSS to an old session but it looks like our customers are seeing bugs all over the screen when I know they're not. * Sessions often get 'stuck' part way through and won't continue playing, need to refresh the page which kicks you out of the session * I don't know how well the 'live' sessions work. Sometimes I receive a backend system error for a page crash, and when I got to Cohere to see what they clicked the session won't show up for 20 or more minutes #### Reasons for switching to Cohere Cost. We reached our session maximum and the next tier was wildly expensive. Otherwise I was happy with the service and it fit my needs. --- ### Bring customer support to the next level - Overall rating: 5/5 - Reviewer: Eduardo M. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros If a user has an issue instead of talking through text and sending screenshots we can just jump into cohere and help them out. It helps us provide a throrugh customer support experience. #### Cons A network tab manager would be useful, as well as an intercom integration which allows users to initiate the call through it. --- ### Cohere review - Overall rating: 4/5 - Reviewer: Oli D. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We share screens with customers every day to get them onboarded with our product. It's extremely helpful for me to log into Cohere, rather than try to get someone to log in to a Google Meets or Zoom and share a page. However, those other technologies do exist, so Cohere doesn't feel completely indispensable, and we occasionally still use Google or Zoom if we need to see other pages too. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros Really easy to use page sharing program. Plug and Play. #### Cons Drops out quite often. Either page gets stuck for me and I have to refresh, or I get completely kicked off the person's page. #### Reasons for switching to Cohere Easier for the customer to just log in to the page we both want to see. Easier for me to just log in to Cohere and not mess around with sharing pages. --- ### Default - Overall rating: 3/5 - Reviewer: Christian V. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Easy to get access to customers screen are definitely the best, because you can solve problems quickly #### Cons Definitely the slow speed and some elements can't be shown on customers screen. I am always in doubt if it will work when I click on an element, because there can be huge delays, even with fast internet connection. Miss the recording feature, but pricing was weird. Instead of pricing on how many active minutes our users have, they should price us on how many minutes we WATCHED of the recordings. I know there costs are correlated with how much they store, but it makes no sense on our side of things --- ### An app with a lot of potential - Overall rating: 4/5 - Reviewer: Kaustav M. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall we use Cohere as an app to see how our users use our product as against providing customer support which is their dominant usecase. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Setting up Cohere was pretty easy and the documentation was quite simple to follow. Being able to see how our users are using the app was really useful and cool to begin with. #### Cons The free version of the software has an extremely limited set of sessions and as our user base has grown, we are finding the application less useful as more sessions are hidden behind a paywall. As a free user, all the interesting integrations are hidden behind a paywall so we can't really see the value of it until we sign up for a paid account. --- ### Great product! - Overall rating: 5/5 - Reviewer: raza h. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Gives us really good insight into user behaviour and lets us help them more seamlessly than alternatives. #### Cons I don't have any complaints. I don't have any complaints. --- ### Cohere is a life saver - Overall rating: 5/5 - Reviewer: Kari S. - Verified reviewer: Yes - Industry: Insurance - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The most impactful feature is the ability to control the clients screen. This allows us to help them navigate through their insurance options in the most effective way. It allows allows us to show features they may not have been able to find on their own. #### Cons Mobile view is definitely more difficult to navigate than desktop. --- ### Love the benefits that Cohere brings to our customer support! - Overall rating: 5/5 - Reviewer: Hillary S. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: December 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros The ease of being able to locate and review client sessions to aid in our ability to support and resolve customer issues. Cohere is easy to navigate while talking to a client. It has been a very beneficial tool for our support team! #### Cons There's currently nothing that I dislike about working in Cohere. --- ### Mixed bag of results - Overall rating: 4/5 - Reviewer: erin w. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros The lead generation that did result in using this tool #### Cons There have been quite a few bugs, including difficulty answering calls. Took many weeks to customize to our needs. majority of the calls I picked up using cohere were not the leads we were looking for. --- ### feature idea - Overall rating: 4/5 - Reviewer: Aditi K. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: December 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros i like that it's easy to navigate once i've gotten the hang of it #### Cons I can't tell which sessions i've already seen. it would be helpful to greyout my sessions i've already watched so i don't have to guess the ones I've watched already --- ### Good product - Overall rating: 3/5 - Reviewer: Alexander S. - Verified reviewer: Yes - Industry: Accounting - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: December 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Functionality: 3/5 #### Pros Good works from box Easy to start using, call and video functional works great Slack/Calendly integrations from the box #### Cons – Chat not works at all – Some of the webpages interfaces are cropped in video would be great to receive api method or advices how to prevent it – More configuration for session storage would be great --- ### Great core functionality, needs to improve on searchability - Overall rating: 5/5 - Reviewer: Brandon C. - Verified reviewer: Yes - Industry: Education Management - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: December 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 3/5 #### Pros Works seamlessly, integrates nicely with Sentry, keyboard shortcuts are nice, UI is intuitive #### Cons Can't search for specific sessions, IP addresses, or issues/events within sessions. --- ### Helps when Zoom fails - Overall rating: 5/5 - Reviewer: Jacqueline T. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: December 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I love the ease of use and remote control functions of the software. #### Cons Sometimes I'm not able to click within menus when doing remote control. --- ### Insight machine - Overall rating: 5/5 - Reviewer: Mykolas P. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: December 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great, had a bit of a problem with the weekly limit, but the team was fast to respond and resolve the issue. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros To be able to connect with users and guide them through their journey. #### Cons Not much, maybe on the user's side as they are not yet accustomed to this type of communication as it can happen all of the sudden. --- Cohere Reviews, Pros and Cons - 2026 Software Advice