ComAround Knowledge Software


 

ComAround Knowledge is a cloud-based knowledge management system. Key features include a knowledge library, language translation, screen recording and multiple search options.

ComAround users have access to a library where they can publish, edit and import knowledge articles. The library also comes pre-populated with articles for applications such as Windows and Mac operating systems, Outlook, Office 365 and Adobe. Users can create articles using structured article templates in the solution.

ComAround’s library can be searched using search options and configurable lists. The appearance of the solution can customized to match the branding of the business. Users can set up automatic alerts when missing or incomplete information is discovered. ComAround is also KCS verified and supports integrations with tools such as Servicenow, Cherwell, ManageEngine and more.

The solution is available for purchase on a per user per month subscription basis. 

 

ComAround Knowledge - Statistics overview
 
  • ComAround Knowledge - Statistics overview
    Statistics overview
  • ComAround Knowledge - Video screen recorder
    Video screen recorder
  • ComAround Knowledge - Article creation
    Article creation
  • ComAround Knowledge - Language translation
    Language translation
  • ComAround Knowledge - Search options
    Search options
Supported Operating System(s):
Web browser (OS agnostic)

7 Reviews of ComAround Knowledge

Showing 1-7 of 7

 

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Anders from Stena Rederi AB

October 2016

October 2016

Great help to deliver service quality

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
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Value
Support

Great system addon to quickly gain knowledge where it is best used.
Gives you an edge to add help to your staff as well as your customers, with quality.

Source: Capterra
 

Lisa from City of Palo Alto

October 2016

October 2016

Excellent Tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
Value
Support

ComAround has proven to be an invaluable asset within our organization. It is easy to use both for finding content and creating content. The ability to quickly import already developed content as well as easily create video "how to's" is excellent. The data component helps us to drive content creation and understand how customers value that content. The identification of "heroes" based on content creation and value helps to gamify and encourage the development of more content. Overall, ComAround has truly helped our organization capture and share knowledge about systems, tools, and processes across the entire organization.

Source: Capterra
 

Eva from GKN Aerospace
Number of employees: 10,000+ employees Employees number: 10,000+ employees

September 2016

September 2016

ComAround review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It is easy to use for the end user and also for us working in the system. I really like that ComAround has a lot of article that you can use.

Pros

I really like that news is pushed through the system. You get a lot of articles from ComAround that is included so that you don´t have to write your own articles.

Cons

If you have done own articles you have to update them frequently. If you don´t you will have a huge amount of outdated articles.

Source: Capterra
 

Dennis from Walter AG

September 2016

September 2016

Walter Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Functionality
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Quality
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Value
Support

User friendly surface, easy to use, good tools for reviewing the number of visitors, high costs for adjusting colours of the usersurface to fullfill CI-requirements

Cons

The worst point is, that the user-password is not needed, to follow a shared link. This is regarded very critical from the point of view of the management.

Source: Capterra
 

Tony from Fiskeby Board AB
Number of employees: 201-500 employees Employees number: 201-500 employees

September 2016

September 2016

Greate tool !!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Very helpfull both for endusers and IT staff. Easy to use. I've used it ever since 2005 at a number of companies.

Source: Capterra
 

Daniel from Systembolaget

August 2016

August 2016

With focus on knowledge

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

An easy product to use, always focusing on end user experience and the importance of Knowledge. We have use it for all our user to get "zero line support", reducing the amount of Service Requests and Incidents that never need to be.

Pros

Easy to use, very stable and alway developing

Cons

There is still room for improvement when it comes to the statistic/report part of the software.

Advice to Others

The support and inspiration you get from ComAround regarding their product is really excellent, something that is important for me concerning any software.

Source: Capterra
 

Björn from EC Utbildning AB
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2016

August 2016

A powerful solution for every company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It is wery easy to use with both free text search and category search. The guides are logically written and with a picture when it is needed.

Pros

Nice interface, easy to use, logically built.

Cons

Sometimes it updates slowly, but I think it is depending what browser you use and data transfer capacity.

Advice to Others

Defently a good solution for every organization who needs to be more efficient.

Source: Capterra