ComAround Knowledge Software


ComAround Knowledge is a cloud-based knowledge management system. Key features include a knowledge library, language translation, screen recording and multiple search options.

ComAround users have access to a library where they can publish, edit and import knowledge articles. The library also comes pre-populated with articles for applications such as Windows and Mac operating systems, Outlook, Office 365 and Adobe. Users can create articles using structured article templates in the solution.

ComAround’s library can be searched using search options and configurable lists. The appearance of the solution can customized to match the branding of the business. Users can set up automatic alerts when missing or incomplete information is discovered. ComAround is also KCS verified and supports integrations with tools such as Servicenow, Cherwell, ManageEngine and more.

The solution is available for purchase on a per user per month subscription basis. 

Statistics overview
Statistics overview
Statistics overview
Video screen recorder
Video screen recorder
Article creation
Article creation
Language translation
Language translation
Search options
Search options

Supported Operating System(s):

Web browser (OS agnostic)



11 Reviews of ComAround Knowledge

Overall rating

4.5 / 5 stars

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Karin from Lunds kommun

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

April 2018

Fast and easy to publish and edit articles once you are familiar with the system

One Place for the whole organization to gather all IT-related how-tos

Pros

Easy to intigrate instructions originally written in Microsoft documents. Picture formats and films also.

Cons

A new user must have a good training to understand the system and get started. Admins on different levels needs info about how to pick out data

Jörgen from Sandvik Information and Technology Services

Ease-of-use

Value for money

Customer support

Functionality

April 2018

A good, simple to use tool with an excellent user Interface for shift-left of support.

Pros

Easy to use. You can create new articles using text, images and with the included video tool. The interface is clean and it is easy to navigate in the tool, both as a user as well as an administrator. There are also plugins available, such as creating articles directly from Word files etc.

Cons

Although there are a number of well working reports available (Power BI) there are still room for improvements. I have been informed that further development is ongoing.

Jonny from Rexel

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

April 2018

Good uptime on websight, easy to manage

Easy for our users to find information and instructions at the same Place.

Pros

Easy to manage both in content and administering users and administrators. And the website has almost 100% uptime, which is very good.

Cons

Lacks a few features, like mouse over and better picture support, and the interface is a bit boring, so the user experience is a little bad.

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Verified Reviewer

Ease-of-use

Value for money

Customer support

Functionality

April 2018

A great way to share knowledge and save time for our users and support.

Information is available 24/7 easy to find and use.

Pros

Easy to use. The"start or linked pages" were we use e-mapps to structure our information to make it easy for our users to find information an link to more than one article.

Cons

It's hard to get detailed statistics. Would like to measure zero level support for each system hopefully it will be possible using tags in the near future.

Anders from Stena Rederi AB

Ease-of-use

Value for money

Customer support

Functionality

October 2016

Great help to deliver service quality

Great system addon to quickly gain knowledge where it is best used. Gives you an edge to add help to your staff as well as your customers, with quality.

Lisa from City of Palo Alto

Ease-of-use

Value for money

Customer support

Functionality

October 2016

Excellent Tool

ComAround has proven to be an invaluable asset within our organization. It is easy to use both for finding content and creating content. The ability to quickly import already developed content as well as easily create video "how to's" is excellent. The data component helps us to drive content creation and understand how customers value that content. The identification of "heroes" based on content creation and value helps to gamify and encourage the development of more content. Overall, ComAround has truly helped our organization capture and share knowledge about systems, tools, and processes across the entire organization.

Eva from GKN Aerospace

Number of employees:  10,000+ employees

Ease-of-use

Value for money

Customer support

Functionality

September 2016

ComAround review

It is easy to use for the end user and also for us working in the system. I really like that ComAround has a lot of article that you can use.

Pros

I really like that news is pushed through the system. You get a lot of articles from ComAround that is included so that you don´t have to write your own articles.

Cons

If you have done own articles you have to update them frequently. If you don´t you will have a huge amount of outdated articles.

Dennis from Walter AG

Ease-of-use

Value for money

Customer support

Functionality

September 2016

Walter Review

User friendly surface, easy to use, good tools for reviewing the number of visitors, high costs for adjusting colours of the usersurface to fullfill CI-requirements

Cons

The worst point is, that the user-password is not needed, to follow a shared link. This is regarded very critical from the point of view of the management.

Response: ComAround, ComAround

October 2016

Thank you for your review Dennis. We have recently improved the link security with a new technology where password and user id is stored elsewhere in a database for improved security. I make sure you get more information ASAP after next release december 2016. Per Strand, CEO ComAround

Tony from Fiskeby Board AB

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2016

Greate tool !!

Very helpfull both for endusers and IT staff. Easy to use. I've used it ever since 2005 at a number of companies.

Daniel from Systembolaget

Ease-of-use

Value for money

Customer support

Functionality

August 2016

With focus on knowledge

An easy product to use, always focusing on end user experience and the importance of Knowledge. We have use it for all our user to get "zero line support", reducing the amount of Service Requests and Incidents that never need to be.

Pros

Easy to use, very stable and alway developing

Cons

There is still room for improvement when it comes to the statistic/report part of the software.

Björn from EC Utbildning AB

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2016

A powerful solution for every company

It is wery easy to use with both free text search and category search. The guides are logically written and with a picture when it is needed.

Pros

Nice interface, easy to use, logically built.

Cons

Sometimes it updates slowly, but I think it is depending what browser you use and data transfer capacity.


Displaying 1 - 11 of 11 reviews