ComAround Knowledge Software

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About ComAround Knowledge

ComAround Knowledge is a cloud-based knowledge management system. Key features include a knowledge library, language translation, screen recording and multiple search options. ComAround users have access to a library where they can publish, edit and import articles. The library also comes pre-populated with articles for Windows and Mac operating systems and applications including Outlook, Office 365 and Adobe. Users can create articles using the solution's structured article templates. ComAround’s library can be searched using search options and configurable lists. The appearance of the solution can be customized to match the branding of the business. Users can set up automatic alerts when missing or incomplete information is discovered. ComAround is also KCS ...

ComAround Knowledge Pricing

In order to receive accurate pricing information, contact ComAround Knowledge directly.

Starting price: 

$75.00 per month

Free trial: 

Available

Free version: 

Not Available

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ComAround Knowledge User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

5

Functionality

4

Showing 1 - 5 of 13 reviews

Jörgen

Sandvik Information and Technology Services

Verified reviewer

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

4

Reviewed April 2018

A good, simple to use tool with an excellent user Interface for shift-left of support.

Pros

Easy to use. You can create new articles using text, images and with the included video tool. The interface is clean and it is easy to navigate in the tool, both as a user as well as an administrator. There are also plugins available, such as creating articles directly from Word files etc.

Cons

Although there are a number of well working reports available (Power BI) there are still room for improvements. I have been informed that further development is ongoing.

Daniel

Systembolaget

Verified reviewer

Industry: Food & Beverages

Time used: More than 2 years

Review Source: Capterra

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

4

Reviewed August 2016

With focus on knowledge

An easy product to use, always focusing on end user experience and the importance of Knowledge. We have use it for all our user to get "zero line support", reducing the amount of Service Requests and Incidents that never need to be.

Pros

Easy to use, very stable and alway developing

Cons

There is still room for improvement when it comes to the statistic/report part of the software.

Eva

GKN Aerospace

Verified reviewer

Company size: 10,000+ employees

Industry: Consumer Goods

Time used: More than 2 years

Review Source: Capterra

Ease-of-use

4

Value for money

4

Customer support

4

Functionality

4

Reviewed September 2016

ComAround review

It is easy to use for the end user and also for us working in the system. I really like that ComAround has a lot of article that you can use.

Pros

I really like that news is pushed through the system. You get a lot of articles from ComAround that is included so that you don´t have to write your own articles.

Cons

If you have done own articles you have to update them frequently. If you don´t you will have a huge amount of outdated articles.

Anonymous

Verified reviewer

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

4

Value for money

4

Customer support

5

Functionality

3

Reviewed April 2018

A great way to share knowledge and save time for our users and support.

Information is available 24/7 easy to find and use.

Pros

Easy to use. The"start or linked pages" were we use e-mapps to structure our information to make it easy for our users to find information an link to more than one article.

Cons

It's hard to get detailed statistics. Would like to measure zero level support for each system hopefully it will be possible using tags in the near future.

Jonny

Rexel

Verified reviewer

Company size: 501-1,000 employees

Industry: Business Supplies and Equipment

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

3

Reviewed April 2018

Good uptime on websight, easy to manage

Easy for our users to find information and instructions at the same Place.

Pros

Easy to manage both in content and administering users and administrators. And the website has almost 100% uptime, which is very good.

Cons

Lacks a few features, like mouse over and better picture support, and the interface is a bit boring, so the user experience is a little bad.

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