About CometChat

CometChat is a live chat platform that allows users to collaborate and connect with customers. Developed with API and Chat SDK, CometChat can be deployed on-premise and cloud. The solution enables users to video, text and voice chat with the customers, share pictures via broadcast videos, play games and use whiteboards. Primary features of CometChat include WebRTC, file sharing, screen sharing, real-time language translation, customization for layouts, languages and colors, typing indicators, last-seen notifications, read receipts, emojis and stickers. The platform also allows users to switch from text chatting to a video chatting interface. Additional services of CometChat include broadcast messages, guest login support, earlier messages, blocking or unblocki...

CometChat Pricing

Contact CometChat for pricing information.

Starting price: 

$49.00 per month

Free trial: 

Available

Free version: 

Not Available

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CometChat User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4

Customer support

3.5

Functionality

4.5

Showing 1 - 5 of 13 reviews

Gregory

Company size: 2-10 employees

Industry: Information Technology and Services

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

September 2018

Excellent Software

Pros

Integrates really well with Wordpress site and Buddy Press

Cons

Its expensive and support is a bit slow. They also need a better dashboard

Response from CometChat

Thanks for your feedback :) It's wonderful to read about the experiences our users have with the product. Will surely bookmark your suggestions too!

Replied September 2018

User Profile

Alejandro Javier

Verified reviewer

Company size: 2-10 employees

Industry: Computer Software

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
3

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

May 2021

In addition to having a good system, the support is excellent.

I managed to develop an application with chat and video conferencing thanks to CometChat.

Pros

The documentation, the available examples, and the great variety of integration with different programming languages, and the sub-integration with different frameworks guide you on the way to integrate chat and video conferencing in your application.

Cons

They need to delve into the methodologies of each framework since even if they propose a pre-made visual interface, it does not comply with the flow of the framework (Ionic-Angular-Capacitor App). It takes a long time to achieve a perfect adaptation.

Reasons for choosing CometChat

CometChat has more variety of integrations.

Reasons for switching to CometChat

Agora.io support is not as helpful as CometChat. And CometChat has more variety of integrations.

Response from CometChat

Thank you for your kind words and your feedback.

Replied May 2021

User Profile

James

Verified reviewer

Company size: 11-50 employees

Industry: Entertainment

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
2

Value for money

out of 5
1

Customer support

out of 5
4

Functionality

out of 5

September 2018

Did not live up to sales agreement

Used it for years to service our social community peer to peer chat needs. NOT worth the new price structure they have

Pros

-Gateways for various platforms to be tied in. -Service to take load off of our servers

Cons

-Support slow and typically took several attempts to have bugs fixed (usaully tells you that its working when its not -Recently changed their business model and those of us who purchased are being forced to pay fees which the original sales contract said would never happen

McKenzie

Company size: 2-10 employees

Industry: Venture Capital & Private Equity

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
3

Value for money

out of 5
3

Customer support

out of 5
5

Functionality

out of 5

December 2020

Great for Wordpress Apps

It helped us create an online chat community without using Buddypress or an external social network.

Pros

Enables Wordpress products to offer a light community without heavy coding.

Cons

The UX design could use some work. My staff has to work on it so and added time to our product development. Its over priced for the value and now there's new competitors now that are way cheaper.

Reasons for choosing CometChat

Its super easy to integrate on Wordpress.

User Profile

Allie

Verified reviewer

Company size: 2-10 employees

Industry: Entertainment

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
3

Ease-of-use

out of 5
2

Value for money

out of 5
1

Customer support

out of 5
4

Functionality

out of 5

January 2019

Changed Business Model

Pros

Relatively easy to use. Intergrates with many platforms.

Cons

They recently changed their business model and now the plugin that I purchased (8 months ago) is not supported. If I want CC on my dating website I have to $$ monthly. Customer service is slow. It takes a min (usually) of 2 days to hear back from them and then a couple of days after that to solve the problem.

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