About CometChat

CometChat is a live chat platform that allows users to collaborate and connect with customers. Developed with API and Chat SDK, CometChat can be deployed on-premise and cloud. The solution enables users to video, text and voice chat with the customers, share pictures via broadcast videos, play games and use whiteboards.

Primary features of CometChat include WebRTC, file sharing, screen sharing, real-time language translation, customization for layouts, languages and colors, typing indicators, last-seen notifications, read receipts, emojis and stickers. The platform also allows users to switch from text chatting to a video chatting interface.

Additional services of CometChat include broadcast messages, guest login support, earlier messages, blocking or...


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Supported Operating System(s):

Web browser (OS agnostic)

11 Reviews of CometChat

Average User Ratings

Overall

4.36 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

3.5

Functionality

4.5

Ratings Snapshot

5 stars

(5)

5

4 stars

(5)

5

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 11 results

September 2018

Gregory from WBD

Company Size: 2-10 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2018

Excellent Software

Pros

Integrates really well with Wordpress site and Buddy Press

Cons

Its expensive and support is a bit slow. They also need a better dashboard

Response from CometChat

Replied September 2018

Thanks for your feedback :) It's wonderful to read about the experiences our users have with the product. Will surely bookmark your suggestions too!

December 2020

McKenzie from Prohaus Group

Company Size: 2-10 employees

Industry: Venture Capital & Private Equity

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

3.0

Functionality

5.0

December 2020

Great for Wordpress Apps

It helped us create an online chat community without using Buddypress or an external social network.

Pros

Enables Wordpress products to offer a light community without heavy coding.

Cons

The UX design could use some work. My staff has to work on it so and added time to our product development. Its over priced for the value and now there's new competitors now that are way cheaper.

Reasons for Choosing CometChat

Its super easy to integrate on Wordpress.

September 2018

James from ITL Ventures Inc.

Verified Reviewer

Company Size: 11-50 employees

Industry: Entertainment

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

2.0

Customer support

1.0

Functionality

4.0

September 2018

Did not live up to sales agreement

Used it for years to service our social community peer to peer chat needs. NOT worth the new price structure they have

Pros

-Gateways for various platforms to be tied in. -Service to take load off of our servers

Cons

-Support slow and typically took several attempts to have bugs fixed (usaully tells you that its working when its not -Recently changed their business model and those of us who purchased are being forced to pay fees which the original sales contract said would never happen

January 2019

Allie from Allie Theiss LLC

Verified Reviewer

Company Size: 2-10 employees

Industry: Entertainment

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

2.0

Customer support

1.0

Functionality

4.0

January 2019

Changed Business Model

Pros

Relatively easy to use. Intergrates with many platforms.

Cons

They recently changed their business model and now the plugin that I purchased (8 months ago) is not supported. If I want CC on my dating website I have to $$ monthly. Customer service is slow. It takes a min (usually) of 2 days to hear back from them and then a couple of days after that to solve the problem.

August 2018

Supriya from RankWatch

Company Size: 51-200 employees

Industry: Computer Software

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

August 2018

Love the product!

Would definitely recommend to give Cometchat a try

Pros

CometChat is easy breazy to integrate, takes less than 5 minutes to set up on the website. I can customise the chat feel and features without any technical knowledge. Their pricings are modest and acommodate everyone's budget.

Cons

Support takes time to get back issues are resolved nonetheless.