Comm100 Live Chat software


Comm100 Live Chat is a live chat support solution suitable for both small to midsize businesses (SMBs) and larger enterprises. This system enables businesses to engage their website visitors in real-time.

Comm100 Live Chat can be used by sales teams to identify and convert potential customers, as well as by support teams to address customers’ concerns in real-time. This product works for businesses or organizations in any industry needing real-time customer communication.

Comm100 Live Chat offers two independently deployed editions, one for SMBs and another for large enterprises. The SMB edition features live chat, a user-friendly interface, flexible pricing, and it is mobile-friendly.

Come100 Live Chat for Enterprise offers all this, plus chat routing and allocation, automatic visitor recognition, key performance indicator (KPI) reporting, agent performance evaluation and 24/7 chat volume reports. It can integrate with GoToMeeting, Cisco, Avaya and more.

Comm100 Live Chat for Enterprise can be deployed either in the cloud or on-premises.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Mac OS , Linux , Web browser (OS agnostic) , Windows 2000 , Windows 8 , Windows 10

59 Reviews of Comm100 Live Chat

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  • Teodora from 411 local

    Number of employees: 501-1,000 employees

    August 2018

    Comm100 review by Teodora Dimitrova

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It is good, strong connection 24/7, good dictionary and auto correct, good statistic and reports can be loaded, easy to manage operators, no limit of the chat accepted.

    Pros

    Runs with a desktop program and online in any browser. Good server that never let us down and we always had good connection as well as our customers on the other side

    Cons

    The new update was not that good it made the program too bright and you cannot customize that, it is not very cheap when many operators have to operate at the same time as you buy a slot

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Dima from taxback.com

    Number of employees: 501-1,000 employees

    August 2018

    Wonderful

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Comm100 offers everything you can possibly think of needing as a chat agent . It supports as many users as needed ,provides real time data for the visitors of both the chat and your site and keeps a detailed record for each agent's performance .

    Cons

    It currently only supports a very bright skin ,which is unpleasant to look at and can be hurtful towards the eyes .Apparently there has been work towards a richer selection ,but we haven't seen the results yet .

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Comm100, Comm100 Network Corporation

    August 2018

    Hi Dima, thanks for the 5 stars! We always love hearing from our customers, especially when they say our product has ¿everything you can possible think of needing as a chat agent¿. We also love getting constructive feedback as it's the key to meeting our goal of providing the best possible user experience. Regarding the agent console skin, I've shared your feedback with our product team and we are currently working on a project to improve our user interface. A great way to fast-track your ideas to our product roadmap, and cast your vote on other suggested product updates, is on our customer feedback forum (https://comm100.uservoice.com). Our development team looks at every request that is left there. Thanks again for the review Dima!

  • Gene from Moloney Securities Co., Inc.

    Number of employees: 2-10 employees

    August 2018

    Nice digital conversation platform!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I enjoy using this digital conversation platform s it allows me a combination of mobile, web and messaging. The support of this software is pretty good.

    Cons

    A drawback is that only one theme is available. Also, it would be nice to have an ability to provide a direct feedback.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Comm100, Comm100 Network Corporation

    August 2018

    Hi Gene, 5 stars across the board ¿ you're going to make us blush! Great to hear that you appreciate Comm100's mobile optimization, multichannel support, and customer service. As for the agent console theme, we are currently working on improving our user interface and I have shared your note with the product team who will consider it for our product roadmap. Regarding direct feedback, you can always share your suggestions for Comm100 on our customer feedback forum (https://comm100.uservoice.com). We are always looking to improve, so please share any thoughts you have on our product with us. Thanks for the great review Gene!

  • Verified Reviewer

    May 2018

    I have been using comm100 for the last 5 and a half years now. So far so good.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    COMM100 is of utmost importance if a business is serious about engaging its clients on a day to day basis. If a start-up is to effectively communicate with its clients at any one time, then this live chat software and its chatbox service cannot be ignored. At Africa Sunset Travel Solutions, COMM100 is simply indispensable despite its high monthly costs.

    Pros

    1. Comm100 has no downtimes. This chat software never goes down unless your hosting solution is down.
    2. ChatBot: Comm100 have introduced a great auto-responding bot. This is extremely useful when I am offline. I just have to feed the data and viola! It responds given terms typed by my client.

    Cons

    Comm100 is quite expensive. There are numerous free software out there. However, given their efficiency, I would still recommend them.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Comm100, Comm100 Network Corporation

    May 2018

    Hi there, thank you for your feedback. It is great to hear how useful Comm100 Live Chat has been for your business, and especially great to hear how helpful Chatbot has been to you! We're really proud of this new automation functionality and it's fantastic to hear you're getting very good use out of it. We are releasing an updated version of our Chatbot soon this month - you'll receive a notification when this happens. If you ever have any other comments, questions or suggestions, please feel free to visit our Feedback Forum (https://comm100.uservoice.com/) where our team would love to hear more about how we can continue to improve our product to meet your needs. Thanks again for your review!

  • brenda from boeing

    March 2018

    Easy to use, stats and reporting, history, check users in real time. Can chat in real time. record

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Easy convenient, another way to assist customers with their every day business.

    Pros

    This is an easy product to use. You can check how many people are online, how many chats are needed, also can see who is in a chat and monitor if you have the permissions. Sends an email to you and to the customer if they chose for audit purposes.

    Cons

    Not too many to mention, though the email us feature if you are able to send from the livechat box it would be great if it defaulted to your companies email versus changing it, though It could be a company it process.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Comm100, Comm100 Network Corporation

    March 2018

    Hi Brenda, thank you for rating us five stars. It's great to hear how efficient Comm100 live chat can be for managing customer inquiries and monitoring agent work. For the email us feature feedback you have provided, it would be great if you could post your idea in our Feedback Forum (https://comm100.uservoice.com/). If you could let us know a little more about your idea, then we'll happily consider if for our future roadmap. Thank you again for your review!

  • jamison from quorum

    Number of employees: 201-500 employees

    March 2018

    We use this on an every day basis for customers. This tool is very convenient and easy to use!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Ease of use, and also great record keeping.

    Pros

    Pros: Great visual for use, Always know when there is someone who is trying to chat with you by the pop up and the icon that glows. The information of how many people are using the web page that your chat is associated with. Also the reporting tool is great and also being able to check your other livechat users who are logged in and out and are in a chat. Also provides the feature for the user to chose to email or livechat in real time.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Comm100, Comm100 Network Corporation

    March 2018

    Hi Jamison, thank you for leaving us a 5-star rating. We appreciate you sharing your thoughts on our system, and it's great to hear how convenient our live chat has been for you to help your customers. Thank you again for your great input on this!

  • Verified Reviewer

    Number of employees: 201-500 employees

    March 2018

    Comm100 is mobile friendly!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Real time support system to support customers. During a chat, agents can write notes or client information so that if the customer comes back to chat in the future, a history is already there.

    Cons

    It will be nice to have an auto-log out if agent has been idle for more than 30 mins. Also, maybe a alarm reminder if the client the agent is chatting with has not replied for more than 2 mins.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Comm100, Comm100 Network Corporation

    March 2018

    Hi there, thank you for taking time to write us a review. It's great to hear that you've found our live chat to be mobile friendly and that it keeps a good record of customer inquiries. Regarding auto-log out, you can set this up in our desktop version (Please go to https://www.comm100.com/livechat/download.aspx to download.) As for the alarm reminder, you can set up a similar function through automatically stopping chats if visitors go inactive. Please refer to this article https://www.comm100.com/livechat/knowledgebase/set-up-a-timer-to-automatically-stop-chats-if-visitors-have-been-inactive.html for details. If you would like to have a specific alarm on agent side, you are always welcome to leave your thoughts in our Feedback Forum (https://comm100.uservoice.com/). We always appreciate any ideas to help us make our product better for you, and our team consider every suggestion left. Thank you again for your review!

  • Pascale from Quorum Review IRB

    March 2018

    Easy and convenient.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I use Comm100 Live Chat daily for work and I have never run into any issues or problems with this program. It's an incredibly helpful tool to communicate with our clients and, overall, it is a great program that is easy to use and very convenient.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Comm100, Comm100 Network Corporation

    March 2018

    Hi Pascale thank you for your nice review and leaving us a 5-star rating. We're happy that you like our live chat. Meanwhile, if you have any feature requests or product feedback in the future, you can always leave them at our Feedback Forum (https://comm100.uservoice.com/). Your ideas are very important for our product team to help develop the product that our customers want. Thank you again for your review!

  • Carmen from Quorum Review IRB

    Number of employees: 51-200 employees

    February 2018

    Love this product! Everything is readily available for your use in the desktop and web application.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Ability to monitor all incoming chats from clients regardless of the operator.

    Pros

    I can see what a client is typing prior to receiving the direct response which allows me to begin research and fast response times.

    Cons

    With all the updates, it looks the ability to keep track of how long a person is waiting in the chat is not present anymore. This helps my team as we have a certain amount of minutes in the middle of each response to get back or check up on clients.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Comm100, Comm100 Network Corporation

    February 2018

    Hi Carmen, thank you for your feedback about our product. We are glad to hear that both the desktop and web version work well for you. It is also good to know that you are finding it useful to view messages before they are sent. In terms of why you are not able to view how long a person is waiting in chat, please check the bottom left of your Agent Console interface where there should be a Settings icon and tick 'Show agent unresponsive time' to enable the wait time display. If you have problem fixing this, please feel free to contact our customer support team via live chat for more detailed guidance. Thank you again for the feedback!

  • Reni from Taxback.com

    Number of employees: 501-1,000 employees

    February 2018

    Easy to use and navigate

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Sales and conversion - revenue increase

    Pros

    User friendly , variety of options - great opportunity for customization and adjustment to your company`s needs

    Cons

    design- view adjustments for users` need more options so that user can adjust to his preferences - especially eye - color , brightness , spell check , fonts customization .

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Comm100, Comm100 Network Corporation

    March 2018

    Hi Reni, thank you for leaving us a 5-star rating, it's great to hear you're finding out feature set useful. Regarding the design view adjustments you mentioned, I have sent them on to our product team for future consideration. Meanwhile, you are always welcome to leave any feature requests or product feedback at our Feedback Forum (https://comm100.uservoice.com/). Your ideas are fantastic for our product team to help develop the product that our customers want. Thank you again for your review!

  • Georgi from Taxback. Com

    January 2018

    Works good, user friendly. Different settings allow us to adjust the program accordingly to ourneed

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Chat we are using is very responsive. I adapted quickly and it works well for our business. Customers seem to love it as well

    Cons

    New version was way too bright, which is bad for the eyes. We got the new version months ago but i am still using the old one as tit it much better

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Comm100, Comm100 Network Corporation

    February 2018

    Hi Georgi, thank you for your review. We're glad that you find our live chat user friendly and that your customers love using it. Regarding your feedback about the brightness of the system, I have already sent it to our product team for improvement. For any other suggestions down the road, we now have a public feedback community you can participate in (https://comm100.uservoice.com/). Thank you again for your review!

  • Osvaldo from Rain Bird

    January 2018

    My experience was a positive one, the application is very easy to use and has a wide reporting tools

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    What we like is the wide variety of report options, this keeps our operation running smoothly and more efficient.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Comm100, Comm100 Network Corporation

    January 2018

    Hi Osvaldo, thank you for leaving us a 5-star rating! We're happy that you like our reporting tool, and that it keeps your business running smoothly and more efficiently. For any other suggestions down the road, we now have a public feedback community you can participate in (https://comm100.uservoice.com/). Thank you again for your review!

  • Verified Reviewer

    Number of employees: 501-1,000 employees

    January 2018

    Very pleasant

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is easy to work with, nothing too complicated or complex. Everything is clearly explained and easy to find.

    Cons

    Brghtness options for the system would be great and additional themes and customization options as well

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Comm100, Comm100 Network Corporation

    February 2018

    Hi there, thanks for your review. We're glad that you find our live chat easy to use. For your suggestion about adding the brightness option, I've already sent this request to our product team for review. Regarding the additional themes and customization options, we now have a public feedback community (https://comm100.uservoice.com/) for our clients to send feature requests or suggestions to. If you're able to post there, our team will happily review your comments as they allow us to improve our product further in the future. Thank you again!

  • Steven from Sprintax

    Number of employees: 201-500 employees

    January 2018

    5 Star Chat Platform !

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Great chat platform with a cloud storage ,so you don't have to worry if something goes wrong on your side . Has more features than I could count.The company regularly issues out help materials on their site .

    Cons

    Can be too bright on the eyes . It takes a while until you get accustomed to the program and can navigate easily .Other than that ,it`s wonderful .

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Comm100, Comm100 Network Corporation

    February 2018

    Hi Steven, thank you for leaving us a 5-star rating! We're happy that you like our live chat. Regarding your feedback about the brightness of the system, I have already sent it to our product team for improvement. For any other suggestions down the road, we now have a public feedback community (https://comm100.uservoice.com/) for our clients to send in feature requests or suggestions. Our product team monitors this community regularly and your participation there will be hugely appreciated, as we are always looking for ways to improve our product for our customers. Thank you again!

  • Verified Reviewer

    Number of employees: 501-1,000 employees

    January 2018

    Using it for a few months

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like how easy is working with it, very functiona, fast, simple design that helps you oriented where everything is.

    Cons

    There aren't any options for customization of the themes and the fact that the mantainance of the site isn't announced upwards.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Comm100, Comm100 Network Corporation

    January 2018

    Hi there, thank you for leaving us a review. We're happy that you find our live chat fast, functional, and easy to use. For adding more customization options, we have a public feedback community (https://comm100.uservoice.com/) for our clients to send in feature requests or suggestions. If you could let us know there what you'd like to see, we'd be happy to review your comments. Our product team are on this community and we'd love to hear more so we can take your ideas into account to help change our product for the better in future. In terms of your comments around our maintenance announcements, please could you double check whether these emails landed in your junk folder? We always send announcements before any period of scheduled downtime, usually 3 days before maintenance begins. You can also contact our support team (support@comm100.com) and give us your email address for us to check what's been happening with those emails. We'd be very happy to look into that for you. Thanks!

  • Verified Reviewer

    Number of employees: 501-1,000 employees

    January 2018

    Great and easy to use on both sides: as an user and admin

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Made my life better since my company purchased this product. User friendly

    Pros

    Has a lot of functionalities for the admin panel, to check chat data, users in the website and to invite them

    Cons

    Not enough customisation available as for the look/Colorado scheme of the chat on both sides as well.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Comm100, Comm100 Network Corporation

    January 2018

    Hi there, thanks for leaving us a review. We're happy that you find our live chat user friendly and full of functionality. Regarding adding more customization options, we now have a public feedback community (https://comm100.uservoice.com/) for our clients to send in feature requests or suggestions. If you could let us know what kinds of customization options would help you, our team would be very happy to review your comments. Our product team are on this community and would love to hear what you think, as it allows us to improve our product for the better in the future. Thanks again!

  • Verified Reviewer

    Number of employees: 501-1,000 employees

    January 2018

    Its a fast and straight-forward process.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Its pretty well made and easy to use thanks to the simplified sistem and design. You can use it even if you have limited computer skills.

    Cons

    There is a lack of themes and customization. It doesnt 't include templates for some rare cases which makes it less flexible in problem-solving

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Comm100, Comm100 Network Corporation

    January 2018

    Hi there, thank you for your review. We're happy that you find our live chat product fast and easy to use. Regarding adding more themes and customizations, we now have a public feedback community (https://comm100.uservoice.com/) for our clients to send in feature requests or suggestions. If you could post there about the type of themes and customizations you'd like to see, we'd be pleased to review your comments. Our product team monitors this community regularly and your participation there means you can contribute to the ongoing improvement of our live chat. For the templates for some rare cases you mentioned, do you mean FAQs? Again, if you could let us know the specifics, we'd be very happy to take your comments on board and see what we can do to improve things for you. Thanks again for your review!

  • Verified Reviewer

    Number of employees: 501-1,000 employees

    January 2018

    Awesome

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I am able to work more efficiently thanks to this system.

    Pros

    The system is easy to use, the interface looks good and has a lot of functions that you cannot find or are not so well thought anywhere else.

    Cons

    Based on my experience with the software I don't see any immediate cons. Maybe a little more variety on the customization for appearance would be good.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Comm100, Comm100 Network Corporation

    January 2018

    Hi there, thank you for taking time to write us a review. We're glad that you like our live chat and that it has helped you to work more efficiently. Regarding having more variety in appearance customizations, we now have a public feedback community (https://comm100.uservoice.com/) for our clients to send in feature requests or suggestions. If you could post there about the customizations you'd like to see, our team will be pleased to review your suggestions. Our product team monitors this community regularly and your participation there will certainly be appreciated, as we are always looking for ways to improve our product for our customers. Thank you again!

  • Amanda from Integrated Database System

    Number of employees: 11-50 employees

    January 2018

    Does an excellent job allowing our company to provide online support.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I am a sales rep and I have received many leads from potential customers selecting to ask questions via the live chat option.

    Pros

    Allows our customers to come out to a live chat for quick questions or remote sessions. It also allows us to speak with potential customers interested in our software.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Comm100, Comm100 Network Corporation

    January 2018

    Hi Amanda, thank you for taking the time to leave us a review! Yes, getting questions addressed on the spot can definitely turn more casual website visitors into happy customers, and we're so pleased that you have received many leads from live chat. We really appreciate your custom and thoughts about our product, so if you ever have any feature requests or want to make a suggestion in the future, we now have a public feedback community that you can use for this (https://comm100.uservoice.com/). Our product team monitors this community regularly. Any comments you have will be very gratefully received, as they help us to stay connected to what our customers want and to keep improving our product. Thanks again for your review, Amanda!

  • Victor from Taxback.com

    Number of employees: 1,001-5,000 employees

    January 2018

    User-friendly interface, could use some performance improvements.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Enjoying the functionality in general - features such as personalized canned messages, details of customers in chat as well as the navigation.

    Cons

    Design could be revisited in regards to the brightness. Performance is a matter that can be reviewed as well, due to slight issues popping up occasionally.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Comm100, Comm100 Network Corporation

    January 2018

    Hi Victor, thank you for leaving us a 5-star rating! We're happy that you enjoy using our live chat. Sorry to hear the issues you're experiencing. In terms of your issues with performance, our team would love to look into this for you, but we'll need some more information about the specifics of the issue to start investigating. Would it be possible for you to email them at support@comm100.com, or chat with us online? We'll also arrange for a member of our team to reach out to you, just in case you don't see this message. Thank you again, Victor!

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