Comm100 Live Chat Software


 

Comm100 Live Chat is a live chat support solution suitable for both small to midsize businesses (SMBs) and larger enterprises. This system enables businesses to engage their website visitors in real-time.

Comm100 Live Chat can be used by sales teams to identify and convert potential customers, as well as by support teams to address customers’ concerns in real-time. This product works for businesses or organizations in any industry needing real-time customer communication.

Comm100 Live Chat offers two independently deployed editions, one for SMBs and another for large enterprises. The SMB edition features live chat, a user-friendly interface, flexible pricing, and it is mobile-friendly.

Come100 Live Chat for Enterprise offers all this, plus chat routing and allocation, automatic visitor recognition, key performance indicator (KPI) reporting, agent performance evaluation and 24/7 chat volume reports. It can integrate with GoToMeeting, Cisco, Avaya and more.

Comm100 Live Chat for Enterprise can be deployed either in the cloud or on-premises.

 

Comm100 Live Chat - Routing rules
 
  • Comm100 Live Chat - Routing rules
    Routing rules
  • Comm100 Live Chat - Chat history
    Chat history
  • Comm100 Live Chat - Operator window
    Operator window
  • Comm100 Live Chat - Reporting
    Reporting
  • Comm100 Live Chat - Visitor window
    Visitor window
  • Comm100 Live Chat - Visitor list
    Visitor list
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

57 Reviews of Comm100 Live Chat

Showing 1-20 of 57

 

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brenda from boeing

March 2018

March 2018

Easy to use, stats and reporting, history, check users in real time. Can chat in real time. record

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Easy convenient, another way to assist customers with their every day business.

Pros

This is an easy product to use. You can check how many people are online, how many chats are needed, also can see who is in a chat and monitor if you have the permissions. Sends an email to you and to the customer if they chose for audit purposes.

Cons

Not too many to mention, though the email us feature if you are able to send from the livechat box it would be great if it defaulted to your companies email versus changing it, though It could be a company it process.

Review Source: Capterra

  Response: Comm100, Comm100 Network Corporation

Date: March 2018

March 2018

 

Hi Brenda, thank you for rating us five stars. It's great to hear how efficient Comm100 live chat can be for managing customer inquiries and monitoring agent work. For the email us feature feedback you have provided, it would be great if you could post your idea in our Feedback Forum (https://comm100.uservoice.com/). If you could let us know a little more about your idea, then we'll happily consider if for our future roadmap. Thank you again for your review!

 

jamison from quorum
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2018

March 2018

We use this on an every day basis for customers. This tool is very convenient and easy to use!

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Ease of use, and also great record keeping.

Pros

Pros: Great visual for use, Always know when there is someone who is trying to chat with you by the pop up and the icon that glows. The information of how many people are using the web page that your chat is associated with. Also the reporting tool is great and also being able to check your other livechat users who are logged in and out and are in a chat. Also provides the feature for the user to chose to email or livechat in real time.

Review Source: Capterra

  Response: Comm100, Comm100 Network Corporation

Date: March 2018

March 2018

 

Hi Jamison, thank you for leaving us a 5-star rating. We appreciate you sharing your thoughts on our system, and it's great to hear how convenient our live chat has been for you to help your customers. Thank you again for your great input on this!

 


March 2018

March 2018

Comm100 is mobile friendly!

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Pros

Real time support system to support customers. During a chat, agents can write notes or client information so that if the customer comes back to chat in the future, a history is already there.

Cons

It will be nice to have an auto-log out if agent has been idle for more than 30 mins. Also, maybe a alarm reminder if the client the agent is chatting with has not replied for more than 2 mins.

Review Source: Capterra

  Response: Comm100, Comm100 Network Corporation

Date: March 2018

March 2018

 

Hi there, thank you for taking time to write us a review. It's great to hear that you've found our live chat to be mobile friendly and that it keeps a good record of customer
inquiries. Regarding auto-log out, you can set this up in our desktop version (Please go to https://www.comm100.com/livechat/download.aspx to download.) As for the alarm reminder, you can set up a similar function through automatically stopping chats if visitors go inactive. Please refer to this article https://www.comm100.com/livechat/knowledgebase/set-up-a-timer-to-automatically-stop-chats-if-visitors-have-been-inactive.html for details. If you would like to have a specific alarm on agent side, you are always welcome to leave your thoughts in our Feedback Forum (https://comm100.uservoice.com/). We always appreciate any ideas to help us make our product better for you, and our team consider every suggestion left. Thank you again for your review!

 

Pascale from Quorum Review IRB

March 2018

March 2018

Easy and convenient.

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Pros

I use Comm100 Live Chat daily for work and I have never run into any issues or problems with this program. It's an incredibly helpful tool to communicate with our clients and, overall, it is a great program that is easy to use and very convenient.

Review Source: Capterra

  Response: Comm100, Comm100 Network Corporation

Date: March 2018

March 2018

 

Hi Pascale thank you for your nice review and leaving us a 5-star rating. We're happy that you like our live chat. Meanwhile, if you have any feature requests or product feedback in the future, you can always leave them at our Feedback Forum (https://comm100.uservoice.com/). Your ideas are very important for our product team to help develop the product that our customers want. Thank you again for your review!

 

Carmen from Quorum Review IRB
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2018

February 2018

Love this product! Everything is readily available for your use in the desktop and web application.

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Ability to monitor all incoming chats from clients regardless of the operator.

Pros

I can see what a client is typing prior to receiving the direct response which allows me to begin research and fast response times.

Cons

With all the updates, it looks the ability to keep track of how long a person is waiting in the chat is not present anymore. This helps my team as we have a certain amount of minutes in the middle of each response to get back or check up on clients.

Review Source: Capterra

  Response: Comm100, Comm100 Network Corporation

Date: February 2018

February 2018

 

Hi Carmen, thank you for your feedback about our product. We are glad to hear that both the desktop and web version work well for you. It is also good to know that you are finding it useful to view messages before they are sent. In terms of why you are not able to view how long a person is waiting in chat, please check the bottom left of your Agent Console interface where there should be a Settings icon and tick 'Show agent unresponsive time' to enable the wait time display. If you have problem fixing this, please feel free to contact our customer support team via live chat for more detailed guidance. Thank you again for the feedback!

 

Reni from Taxback.com
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

February 2018

February 2018

Easy to use and navigate

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Sales and conversion - revenue increase

Pros

User friendly , variety of options - great opportunity for customization and adjustment to your company`s needs

Cons

design- view adjustments for users` need more options so that user can adjust to his preferences - especially eye - color , brightness , spell check , fonts customization .

Review Source: Capterra

  Response: Comm100, Comm100 Network Corporation

Date: March 2018

March 2018

 

Hi Reni, thank you for leaving us a 5-star rating, it's great to hear you're finding out feature set useful. Regarding the design view adjustments you mentioned, I have sent them on to our product team for future consideration. Meanwhile, you are always welcome to leave any feature requests or product feedback at our Feedback Forum (https://comm100.uservoice.com/). Your ideas are fantastic for our product team to help develop the product that our customers want. Thank you again for your review!

 

Georgi from Taxback. Com

January 2018

January 2018

Works good, user friendly. Different settings allow us to adjust the program accordingly to ourneed

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Pros

Chat we are using is very responsive. I adapted quickly and it works well for our business. Customers seem to love it as well

Cons

New version was way too bright, which is bad for the eyes. We got the new version months ago but i am still using the old one as tit it much better

Review Source: Capterra

  Response: Comm100, Comm100 Network Corporation

Date: February 2018

February 2018

 

Hi Georgi, thank you for your review. We're glad that you find our live chat user friendly and that your customers love using it. Regarding your feedback about the brightness of the system, I have already sent it to our product team for improvement. For any other suggestions down the road, we now have a public feedback community you can participate in (https://comm100.uservoice.com/). Thank you again for your review!

 


January 2018

January 2018

Overall one of the best chat systems for users

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Pros

This system is very userfriendly and easy to navigate as a customer. Notifications are hard to miss.

Cons

There is no way to save the transcript after a chat session. The chat itself is a bit too bright, might include some different color options.

Review Source: Capterra

  Response: Comm100, Comm100 Network Corporation

Date: February 2018

February 2018

 

Hi there, thank you for taking time to write us a review. We're glad that you find our live chat user-friendly, and easy to navigate. Regarding saving transcript after a chat session, as all chats are archived in your account, do you mean you want to have your visitors to have the option to download chat transcripts? If so, this feature is already in our roadmap and will be available in April 2018. For your feedback about the brightness of the system, I have already sent it to our product team for improvement. Thank you again for your review!

 

Osvaldo from Rain Bird

January 2018

January 2018

My experience was a positive one, the application is very easy to use and has a wide reporting tools

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Pros

What we like is the wide variety of report options, this keeps our operation running smoothly and more efficient.

Review Source: Capterra

  Response: Comm100, Comm100 Network Corporation

Date: January 2018

January 2018

 

Hi Osvaldo, thank you for leaving us a 5-star rating! We're happy that you like our reporting tool, and that it keeps your business running smoothly and more efficiently. For any other suggestions down the road, we now have a public feedback community you can participate in (https://comm100.uservoice.com/). Thank you again for your review!

 


January 2018

January 2018

Very pleasant

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Pros

It is easy to work with, nothing too complicated or complex. Everything is clearly explained and easy to find.

Cons

Brghtness options for the system would be great and additional themes and customization options as well

Review Source: Capterra

  Response: Comm100, Comm100 Network Corporation

Date: February 2018

February 2018

 

Hi there, thanks for your review. We're glad that you find our live chat easy to use. For your suggestion about adding the brightness option, I've already sent this request to our product team for review. Regarding the additional themes and customization options, we now have a public feedback community (https://comm100.uservoice.com/) for our clients to send feature requests or suggestions to. If you're able to post there, our team will happily review your comments as they allow us to improve our product further in the future. Thank you again!

 

Steven from Sprintax
Number of employees: 201-500 employees Employees number: 201-500 employees

January 2018

January 2018

5 Star Chat Platform !

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Pros

Great chat platform with a cloud storage ,so you don't have to worry if something goes wrong on your side . Has more features than I could count.The company regularly issues out help materials on their site .

Cons

Can be too bright on the eyes . It takes a while until you get accustomed to the program and can navigate easily .Other than that ,it`s wonderful .

Review Source: Capterra

  Response: Comm100, Comm100 Network Corporation

Date: February 2018

February 2018

 

Hi Steven, thank you for leaving us a 5-star rating! We're happy that you like our live chat. Regarding your feedback about the brightness of the system, I have already sent it to our product team for improvement. For any other suggestions down the road, we now have a public feedback community (https://comm100.uservoice.com/) for our clients to send in feature requests or suggestions. Our product team monitors this community regularly and your participation there will be hugely appreciated, as we are always looking for ways to improve our product for our customers. Thank you again!

 


January 2018

January 2018

Using it for a few months

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Pros

I like how easy is working with it, very functiona, fast, simple design that helps you oriented where everything is.

Cons

There aren't any options for customization of the themes and the fact that the mantainance of the site isn't announced upwards.

Review Source: Capterra

  Response: Comm100, Comm100 Network Corporation

Date: January 2018

January 2018

 

Hi there, thank you for leaving us a review. We're happy that you find our live chat fast, functional, and easy to use. For adding more customization options, we have a public feedback community (https://comm100.uservoice.com/) for our clients to send in feature requests or suggestions. If you could let us know there what you'd like to see, we'd be happy to review your comments. Our product team are on this community and we'd love to hear more so we can take your ideas into account to help change our product for the better in future. In terms of your comments around our maintenance announcements, please could you double check whether these emails landed in your junk folder? We always send announcements before any period of scheduled downtime, usually 3 days before maintenance begins. You can also contact our support team (support@comm100.com) and give us your email address for us to check what's been happening with those emails. We'd be very happy to look into that for you. Thanks!

 


January 2018

January 2018

Great and easy to use on both sides: as an user and admin

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Made my life better since my company purchased this product. User friendly

Pros

Has a lot of functionalities for the admin panel, to check chat data, users in the website and to invite them

Cons

Not enough customisation available as for the look/Colorado scheme of the chat on both sides as well.

Review Source: Capterra

  Response: Comm100, Comm100 Network Corporation

Date: January 2018

January 2018

 

Hi there, thanks for leaving us a review. We're happy that you find our live chat user friendly and full of functionality. Regarding adding more customization options, we now have a public feedback community (https://comm100.uservoice.com/) for our clients to send in feature requests or suggestions. If you could let us know what kinds of customization options would help you, our team would be very happy to review your comments. Our product team are on this community and would love to hear what you think, as it allows us to improve our product for the better in the future. Thanks again!

 


January 2018

January 2018

Its a fast and straight-forward process.

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Pros

Its pretty well made and easy to use thanks to the simplified sistem and design. You can use it even if you have limited computer skills.

Cons

There is a lack of themes and customization. It doesnt 't include templates for some rare cases which makes it less flexible in problem-solving

Review Source: Capterra

  Response: Comm100, Comm100 Network Corporation

Date: January 2018

January 2018

 

Hi there, thank you for your review. We're happy that you find our live chat product fast and easy to use.
Regarding adding more themes and customizations, we now have a public feedback community (https://comm100.uservoice.com/) for our clients to send in feature requests or suggestions. If you could post there about the type of themes and customizations you'd like to see, we'd be pleased to review your comments. Our product team monitors this community regularly and your participation there means you can contribute to the ongoing improvement of our live chat. For the templates for some rare cases you mentioned, do you mean FAQs? Again, if you could let us know the specifics, we'd be very happy to take your comments on board and see what we can do to improve things for you. Thanks again for your review!

 


January 2018

January 2018

Awesome

Ease-of-use

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I am able to work more efficiently thanks to this system.

Pros

The system is easy to use, the interface looks good and has a lot of functions that you cannot find or are not so well thought anywhere else.

Cons

Based on my experience with the software I don't see any immediate cons. Maybe a little more variety on the customization for appearance would be good.

Review Source: Capterra

  Response: Comm100, Comm100 Network Corporation

Date: January 2018

January 2018

 

Hi there, thank you for taking time to write us a review. We're glad that you like our live chat and that it has helped you to work more efficiently.

Regarding having more variety in appearance customizations, we now have a public feedback community (https://comm100.uservoice.com/) for our clients to send in feature requests or suggestions. If you could post there about the customizations you'd like to see, our team will be pleased to review your suggestions. Our product team monitors this community regularly and your participation there will certainly be appreciated, as we are always looking for ways to improve our product for our customers. Thank you again!

 

Amanda from Integrated Database System
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Does an excellent job allowing our company to provide online support.

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I am a sales rep and I have received many leads from potential customers selecting to ask questions via the live chat option.

Pros

Allows our customers to come out to a live chat for quick questions or remote sessions. It also allows us to speak with potential customers interested in our software.

Review Source: Capterra

  Response: Comm100, Comm100 Network Corporation

Date: January 2018

January 2018

 

Hi Amanda, thank you for taking the time to leave us a review! Yes, getting questions addressed on the spot can definitely turn more casual website visitors into happy customers, and we're so pleased that you have received many leads from live chat. We really appreciate your custom and thoughts about our product, so if you ever have any feature requests or want to make a suggestion in the future, we now have a public feedback community that you can use for this (https://comm100.uservoice.com/). Our product team monitors this community regularly. Any comments you have will be very gratefully received, as they help us to stay connected to what our customers want and to keep improving our product. Thanks again for your review, Amanda!

 

Victor from Taxback.com
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

January 2018

January 2018

User-friendly interface, could use some performance improvements.

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Pros

Enjoying the functionality in general - features such as personalized canned messages, details of customers in chat as well as the navigation.

Cons

Design could be revisited in regards to the brightness. Performance is a matter that can be reviewed as well, due to slight issues popping up occasionally.

Review Source: Capterra

  Response: Comm100, Comm100 Network Corporation

Date: January 2018

January 2018

 

Hi Victor, thank you for leaving us a 5-star rating! We're happy that you enjoy using our live chat. Sorry to hear the issues you're experiencing. In terms of your issues with performance, our team would love to look into this for you, but we'll need some more information about the specifics of the issue to start investigating. Would it be possible for you to email them at support@comm100.com, or chat with us online? We'll also arrange for a member of our team to reach out to you, just in case you don't see this message. Thank you again, Victor!

 

Petar from Taxback

January 2018

January 2018

Not bad, overall it is quite good and easy to use.

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Pros

Easy to use, no problem chatting with multiple customers. The translate feature is quite good and easy to use.

Cons

Too bright sometimes, sometimes cannot change the canned messages sometimes. Sometimes it just freezes

Review Source: Capterra

  Response: Comm100, Comm100 Network Corporation

Date: January 2018

January 2018

 

Hi Petar, thank you for your review. We're glad that you like our auto translation feature. Sorry to hear you're having issues with brightness, freezes and canned messages. It sounds like you may be using an outdated version of our Agent Console app, as this can cause the issues you're experiencing. We have since switched to a more reliable HTML5 based technology, and you can upgrade to the latest version by uninstalling the old app and installing the new one from https://www.comm100.com/livechat/desktopchat.aspx. We'll also arrange for a member of our team to reach out to you to follow up. Thank you again, Petar!

 

Raymond from Bray and Scarff
Number of employees: 201-500 employees Employees number: 201-500 employees

January 2018

January 2018

Works well

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Chat with my customers, conversion to orders

Pros

All of the information is at your fingertips, easy to use and navigate to transcripts and other historical information.

Review Source: Capterra

  Response: Comm100, Comm100 Network Corporation

Date: January 2018

January 2018

 

Hi Raymond, thanks for leaving us a 5-star rating! We're happy that you find our live chat product intuitive and easy to use. We now have a public feedback community (https://comm100.uservoice.com/) for you and other clients to send feature requests or issues. Our product team monitors this community regularly and your participation there will certainly be heard to help us as we are always looking for ways to improve our product for customers.

 

Daniel from Taxback.com
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

December 2017

December 2017

Great bang for your buck chat software .

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It makes interacting with customers a lot easier and organized .

Pros

Almost endless features that increase alongside the payscale . Extremely user-friendly. Com100 always striving to improve themselves is also a big plus.

Cons

While most things are subject to customization ,there is a lack of options in regards to the themes .Disabling the software during maintenance is also unpleasant ,but rare and unavoidable .

Review Source: Capterra

  Response: Comm100, Comm100 Network Corporation

Date: January 2018

January 2018

 

Hi Daniel, thanks for your comments! We'll do our best to continue adding more robust features and make our live chat user-friendly. Regarding the themes you mentioned, are you talking about the visitor side chat window or the agent console? We now have a public feedback community (https://comm100.uservoice.com/) for our clients to send feature requests or issues. Our product team monitors this community regularly and your participation there will certainly be heard to help us as we are always looking for ways to improve our product for customers. Thank you again!

 
 
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