Comm100 Live Chat Software


 

Comm100 Live Chat is a live chat support solution suitable for both small to midsize businesses (SMBs) and larger enterprises. This system enables businesses to engage their website visitors in real-time.

Comm100 Live Chat can be used by sales teams to identify and convert potential customers, as well as by support teams to address customers’ concerns in real-time.

First released in 2009, Comm100 Live Chat now has thousands of customers around the globe. This product works for businesses or organizations in any industry needing real-time customer communication.

Comm100 Live Chat offers two independently deployed editions, one for SMBs and another for large enterprises. The SMB edition features live chat, a user-friendly interface, flexible pricing, and it is mobile-friendly.

Come100 Live Chat for Enterprise offers all this, plus chat routing and allocation, automatic visitor recognition, key performance indicator (KPI) reporting, agent performance evaluation and 24/7 chat volume reports. It can integrate with GotoMeeting, Cisco, Avaya and more.

Comm100 Live Chat for Enterprise can be deployed either in the cloud or on-premises.

 

Comm100 Live Chat - Routing rules
 
  • Comm100 Live Chat - Routing rules
    Routing rules
  • Comm100 Live Chat - Chat history
    Chat history
  • Comm100 Live Chat - Operator window
    Operator window
  • Comm100 Live Chat - Reporting
    Reporting
  • Comm100 Live Chat - Visitor window
    Visitor window
  • Comm100 Live Chat - Visitor list
    Visitor list
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8

12 Reviews of Comm100 Live Chat

Showing 1-12 of 12

 

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Sharlea from Improv Traffic School
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

I find that Comm100 tends to have sporadically.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It helps me assist multiple customers at a time.

Pros

I love the features it has and the abilities that you have to customize it. I also like the many reports that you have to choose from.

Cons

The glitches. Sometimes the window freezes, sometimes my responses are delayed to our customers, also sometimes they don't see my responses at all.

Source: Capterra
 

Mark from Aatrix Software
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

Overall have had a good experience with COMM100

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This software allows us to easily support our customers via chat.

Pros

Works most of the time has most of the functionality we need. Appearance wise have no complaints compared to the competition.

Cons

Sometimes some features are more difficult to find. Would like more control on rights that can be granted by administrator. Need auto disconnect scheduler.

Source: Capterra
 

Jit from VIECO Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Easy to use overall.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Able to give good customer service through chat. We would like for you guys to make the icons for customers and also for us to attach files or send documents more visible and easier to access.

Pros

Ease of use. Most of the time its been very reliable with very little down-time.
I like the ability to join or monitor a chat with great ease.

Cons

You guys should have better phone support. Normally, its only via email or chat. It would also be nice if you can offer screen shares at the basic package instead of having it as just a premium option. There are other companies that offer this. And Skype for example too has screen shares.

Source: Capterra
 

Gary from Exam Edge LLC

September 2017

September 2017

Excellent product for Chat services

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The product is super easy to setup and use. It provides a seamless interface to our clients allowing them to get help with little or no effort.

Cons

I really don't have a con, if I had to pick one it would be nice to have a few more choices for how the chat button floats on the page.

Source: Capterra
 

Ngozi from University of Houston

September 2017

September 2017

I like it, I think it is convenient. However I wish that the ticket system was more straightforward

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like the live chat application it is easy to use and it is very convenient. I like that you can attach things and transfer the chat, I also like that you can save responses and reuse them

Cons

The ticket system. I think it is a little difficult to navigate. It is effective however in keeping me organized.

Source: Capterra
 

Jennifer from National Eating Disorders Association

September 2017

September 2017

User friendly, sometimes technical issues.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It offers the support needed to operate our program. It is helpful to have canned messages and an after hours answering service.

Cons

You do not have control (that I know of) to the tabs on the back end for reporting/sorting. So for instance, when ratings were taken off of the visible information, we needed to start opening up each chat in order to view this.

Source: Capterra
 

Ethan from University of Houston
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

September 2017

September 2017

Easy to use; it helps a lot in engaging with customers' questions

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It solves the live-chat problem, together with a ticketing system.
We use the ticket system to track requests for fixing our web-application, which saves us money from buying software such as Jira.

Pros

Live chat works just as expected, never seen it fail.
Easy to transfer chat to another operator, easy to setup and use canned questions.

Cons

I'm not sure how tickets are re-opened (after they are closed) with just an email reply (some times even weeks ago).

Source: Capterra
 

Lucy from Improv Traffic School
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Customer Service is abominable and needs improvement, massively.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

When it works, fast and efficient. It also looks nice from user perspective. The canned responses are easy to navigate to.

Cons

It glitches, which makes us look less assertive towards our customers. Chat wrap ups could be more effective and people being allowed to leave low ratings when they leave chat due to inactivity is unfair for our internal satisfaction evaluations.

Source: Capterra
 

Lisa from Res.Net
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

September 2017

September 2017

Very easy to use and allows efficient resolution for callers who don't have time to call in.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Helping our customers without forcing them to find a phone or a quiet moment or our phone number. They can be working on our site and just begin chatting within what they are doing.

Pros

I like that the chats can be handed off to managers if their assistance is needed or that coworkers can log in and watch a chat. I also like the history and ability to go back and research what conversations were about.

Source: Capterra
 

Chau from VED Co. Ltd

December 2016

December 2016

One of the best Online Chat tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I started my online shopping site and I have a LiveChat icon on the website, so users can easily contact us for instant support.
Previously, I had to use email as the main contact channel. By using LiveChat, I found the conversation rate improved a lot, as customers are happier to get instant support.

Cons

Only one thing: We need a function to capture a quick screenshot.This can be useful during a chat session.

Source: Capterra
 

Terry from Pet's House

July 2015

July 2015

Easy to use and helpful

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

It helps us a lot. I installed it onto 2 of my online shops.

We have support team overseas, and it's really powerful when our Supervisors can monitor chat agents' ongoing chats, and train the new stuff miles away. The features are easy to use and powerful enough to chat with my website visitors.

Oh, by the way, I like the operator performance and work load report, which help us schedule our shift. A good business tool.

Source: Capterra
 

Adelle Bailey

September 2013

September 2013

Great live support tool

Product Quality

Product Quality
Quality

I have used Comm100 Live Chat for two years. Easy to use.

Pros

I can track visitors in real time and talk to them proactively. It integrates with Comm100 Ticket, great feature.

Source: GetApp