Comm100 Live Chat Software


 

Comm100 Live Chat is a live chat support solution suitable for both small to midsize businesses (SMBs) and larger enterprises. This system enables businesses to engage their website visitors in real-time.

Comm100 Live Chat can be used by sales teams to identify and convert potential customers, as well as by support teams to address customers’ concerns in real-time.

First released in 2009, Comm100 Live Chat now has thousands of customers around the globe. This product works for businesses or organizations in any industry needing real-time customer communication.

Comm100 Live Chat offers two independently deployed editions, one for SMBs and another for large enterprises. The SMB edition features live chat, a user-friendly interface, flexible pricing, and it is mobile-friendly.

Come100 Live Chat for Enterprise offers all this, plus chat routing and allocation, automatic visitor recognition, key performance indicator (KPI) reporting, agent performance evaluation and 24/7 chat volume reports. It can integrate with GotoMeeting, Cisco, Avaya and more.

Comm100 Live Chat for Enterprise can be deployed either in the cloud or on-premises.

 

Comm100 Live Chat - Routing rules
 
  • Comm100 Live Chat - Routing rules
    Routing rules
  • Comm100 Live Chat - Chat history
    Chat history
  • Comm100 Live Chat - Operator window
    Operator window
  • Comm100 Live Chat - Reporting
    Reporting
  • Comm100 Live Chat - Visitor window
    Visitor window
  • Comm100 Live Chat - Visitor list
    Visitor list
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8

53 Reviews of Comm100 Live Chat

Showing 1-20 of 53

 

Start your review of Comm100 Live Chat

Click to start
https://www.softwareadvice.com/crm/comm100-live-chat-review/

Carmen from Quorum Review IRB
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2018

February 2018

Love this product! Everything is readily available for your use in the desktop and web application.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ability to monitor all incoming chats from clients regardless of the operator.

Pros

I can see what a client is typing prior to receiving the direct response which allows me to begin research and fast response times.

Cons

With all the updates, it looks the ability to keep track of how long a person is waiting in the chat is not present anymore. This helps my team as we have a certain amount of minutes in the middle of each response to get back or check up on clients.

Review Source: Capterra
 

Reni from Taxback.com
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

February 2018

February 2018

Easy to use and navigate

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Sales and conversion - revenue increase

Pros

User friendly , variety of options - great opportunity for customization and adjustment to your company`s needs

Cons

design- view adjustments for users` need more options so that user can adjust to his preferences - especially eye - color , brightness , spell check , fonts customization .

Review Source: Capterra
 

Georgi from Taxback. Com

January 2018

January 2018

Works good, user friendly. Different settings allow us to adjust the program accordingly to ourneed

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Chat we are using is very responsive. I adapted quickly and it works well for our business. Customers seem to love it as well

Cons

New version was way too bright, which is bad for the eyes. We got the new version months ago but i am still using the old one as tit it much better

Review Source: Capterra

  Response: Comm100, Comm100 Network Corporation

Date: February 2018

February 2018

 

Hi Georgi, thank you for your review. We're glad that you find our live chat user friendly and that your customers love using it. Regarding your feedback about the brightness of the system, I have already sent it to our product team for improvement. For any other suggestions down the road, we now have a public feedback community you can participate in (https://comm100.uservoice.com/). Thank you again for your review!

 


January 2018

January 2018

Overall one of the best chat systems for users

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This system is very userfriendly and easy to navigate as a customer. Notifications are hard to miss.

Cons

There is no way to save the transcript after a chat session. The chat itself is a bit too bright, might include some different color options.

Review Source: Capterra

  Response: Comm100, Comm100 Network Corporation

Date: February 2018

February 2018

 

Hi there, thank you for taking time to write us a review. We're glad that you find our live chat user-friendly, and easy to navigate. Regarding saving transcript after a chat session, as all chats are archived in your account, do you mean you want to have your visitors to have the option to download chat transcripts? If so, this feature is already in our roadmap and will be available in April 2018. For your feedback about the brightness of the system, I have already sent it to our product team for improvement. Thank you again for your review!

 

Osvaldo from Rain Bird

January 2018

January 2018

My experience was a positive one, the application is very easy to use and has a wide reporting tools

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

What we like is the wide variety of report options, this keeps our operation running smoothly and more efficient.

Review Source: Capterra

  Response: Comm100, Comm100 Network Corporation

Date: January 2018

January 2018

 

Hi Osvaldo, thank you for leaving us a 5-star rating! We're happy that you like our reporting tool, and that it keeps your business running smoothly and more efficiently. For any other suggestions down the road, we now have a public feedback community you can participate in (https://comm100.uservoice.com/). Thank you again for your review!

 


January 2018

January 2018

Very pleasant

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is easy to work with, nothing too complicated or complex. Everything is clearly explained and easy to find.

Cons

Brghtness options for the system would be great and additional themes and customization options as well

Review Source: Capterra

  Response: Comm100, Comm100 Network Corporation

Date: February 2018

February 2018

 

Hi there, thanks for your review. We're glad that you find our live chat easy to use. For your suggestion about adding the brightness option, I've already sent this request to our product team for review. Regarding the additional themes and customization options, we now have a public feedback community (https://comm100.uservoice.com/) for our clients to send feature requests or suggestions to. If you're able to post there, our team will happily review your comments ¿ all very appreciated as they allow us to improve our product further in the future. Thank you again!

 

Steven from Sprintax
Number of employees: 201-500 employees Employees number: 201-500 employees

January 2018

January 2018

5 Star Chat Platform !

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Great chat platform with a cloud storage ,so you don't have to worry if something goes wrong on your side . Has more features than I could count.The company regularly issues out help materials on their site .

Cons

Can be too bright on the eyes . It takes a while until you get accustomed to the program and can navigate easily .Other than that ,it`s wonderful .

Review Source: Capterra

  Response: Comm100, Comm100 Network Corporation

Date: February 2018

February 2018

 

Hi Steven, thank you for leaving us a 5-star rating! We're happy that you like our live chat. Regarding your feedback about the brightness of the system, I have already sent it to our product team for improvement. For any other suggestions down the road, we now have a public feedback community (https://comm100.uservoice.com/) for our clients to send in feature requests or suggestions. Our product team monitors this community regularly and your participation there will be hugely appreciated, as we are always looking for ways to improve our product for our customers. Thank you again!

 


January 2018

January 2018

Using it for a few months

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like how easy is working with it, very functiona, fast, simple design that helps you oriented where everything is.

Cons

There aren't any options for customization of the themes and the fact that the mantainance of the site isn't announced upwards.

Review Source: Capterra

  Response: Comm100, Comm100 Network Corporation

Date: January 2018

January 2018

 

Hi there, thank you for leaving us a review. We're happy that you find our live chat fast, functional, and easy to use. For adding more customization options, we have a public feedback community (https://comm100.uservoice.com/) for our clients to send in feature requests or suggestions. If you could let us know there what you'd like to see, we'd be happy to review your comments. Our product team are on this community and we'd love to hear more so we can take your ideas into account to help change our product for the better in future. In terms of your comments around our maintenance announcements, please could you double check whether these emails landed in your junk folder? We always send announcements before any period of scheduled downtime, usually 3 days before maintenance begins. You can also contact our support team (support@comm100.com) and give us your email address for us to check what's been happening with those emails. We'd be very happy to look into that for you. Thanks!

 


January 2018

January 2018

Great and easy to use on both sides: as an user and admin

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Made my life better since my company purchased this product. User friendly

Pros

Has a lot of functionalities for the admin panel, to check chat data, users in the website and to invite them

Cons

Not enough customisation available as for the look/Colorado scheme of the chat on both sides as well.

Review Source: Capterra

  Response: Comm100, Comm100 Network Corporation

Date: January 2018

January 2018

 

Hi there, thanks for leaving us a review. We're happy that you find our live chat user friendly and full of functionality. Regarding adding more customization options, we now have a public feedback community (https://comm100.uservoice.com/) for our clients to send in feature requests or suggestions. If you could let us know what kinds of customization options would help you, our team would be very happy to review your comments. Our product team are on this community and would love to hear what you think, as it allows us to improve our product for the better in the future. Thanks again!

 


January 2018

January 2018

Its a fast and straight-forward process.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Its pretty well made and easy to use thanks to the simplified sistem and design. You can use it even if you have limited computer skills.

Cons

There is a lack of themes and customization. It doesnt 't include templates for some rare cases which makes it less flexible in problem-solving

Review Source: Capterra

  Response: Comm100, Comm100 Network Corporation

Date: January 2018

January 2018

 

Hi there, thank you for your review. We're happy that you find our live chat product fast and easy to use.
Regarding adding more themes and customizations, we now have a public feedback community (https://comm100.uservoice.com/) for our clients to send in feature requests or suggestions. If you could post there about the type of themes and customizations you'd like to see, we'd be pleased to review your comments. Our product team monitors this community regularly and your participation there means you can contribute to the ongoing improvement of our live chat. For the templates for some rare cases you mentioned, do you mean FAQs? Again, if you could let us know the specifics, we'd be very happy to take your comments on board and see what we can do to improve things for you. Thanks again for your review!

 


January 2018

January 2018

Awesome

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I am able to work more efficiently thanks to this system.

Pros

The system is easy to use, the interface looks good and has a lot of functions that you cannot find or are not so well thought anywhere else.

Cons

Based on my experience with the software I don't see any immediate cons. Maybe a little more variety on the customization for appearance would be good.

Review Source: Capterra

  Response: Comm100, Comm100 Network Corporation

Date: January 2018

January 2018

 

Hi there, thank you for taking time to write us a review. We're glad that you like our live chat and that it has helped you to work more efficiently.

Regarding having more variety in appearance customizations, we now have a public feedback community (https://comm100.uservoice.com/) for our clients to send in feature requests or suggestions. If you could post there about the customizations you'd like to see, our team will be pleased to review your suggestions. Our product team monitors this community regularly and your participation there will certainly be appreciated, as we are always looking for ways to improve our product for our customers. Thank you again!

 

Amanda from Integrated Database System
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Does an excellent job allowing our company to provide online support.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I am a sales rep and I have received many leads from potential customers selecting to ask questions via the live chat option.

Pros

Allows our customers to come out to a live chat for quick questions or remote sessions. It also allows us to speak with potential customers interested in our software.

Review Source: Capterra

  Response: Comm100, Comm100 Network Corporation

Date: January 2018

January 2018

 

Hi Amanda, thank you for taking the time to leave us a review! Yes, getting questions addressed on the spot can definitely turn more casual website visitors into happy customers, and we're so pleased that you have received many leads from live chat. We really appreciate your custom and thoughts about our product, so if you ever have any feature requests or want to make a suggestion in the future, we now have a public feedback community that you can use for this (https://comm100.uservoice.com/). Our product team monitors this community regularly. Any comments you have will be very gratefully received, as they help us to stay connected to what our customers want and to keep improving our product. Thanks again for your review, Amanda!

 

Victor from Taxback.com
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

January 2018

January 2018

User-friendly interface, could use some performance improvements.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Enjoying the functionality in general - features such as personalized canned messages, details of customers in chat as well as the navigation.

Cons

Design could be revisited in regards to the brightness. Performance is a matter that can be reviewed as well, due to slight issues popping up occasionally.

Review Source: Capterra

  Response: Comm100, Comm100 Network Corporation

Date: January 2018

January 2018

 

Hi Victor, thank you for leaving us a 5-star rating! We're happy that you enjoy using our live chat. Sorry to hear the issues you're experiencing. In terms of your issues with performance, our team would love to look into this for you, but we'll need some more information about the specifics of the issue to start investigating. Would it be possible for you to email them at support@comm100.com, or chat with us online? We'll also arrange for a member of our team to reach out to you, just in case you don't see this message. Thank you again, Victor!

 

Petar from Taxback

January 2018

January 2018

Not bad, overall it is quite good and easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use, no problem chatting with multiple customers. The translate feature is quite good and easy to use.

Cons

Too bright sometimes, sometimes cannot change the canned messages sometimes. Sometimes it just freezes

Review Source: Capterra

  Response: Comm100, Comm100 Network Corporation

Date: January 2018

January 2018

 

Hi Petar, thank you for your review. We're glad that you like our auto translation feature. Sorry to hear you're having issues with brightness, freezes and canned messages. It sounds like you may be using an outdated version of our Agent Console app, as this can cause the issues you're experiencing. We have since switched to a more reliable HTML5 based technology, and you can upgrade to the latest version by uninstalling the old app and installing the new one from https://www.comm100.com/livechat/desktopchat.aspx. We'll also arrange for a member of our team to reach out to you to follow up. Thank you again, Petar!

 

Raymond from Bray and Scarff
Number of employees: 201-500 employees Employees number: 201-500 employees

January 2018

January 2018

Works well

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Chat with my customers, conversion to orders

Pros

All of the information is at your fingertips, easy to use and navigate to transcripts and other historical information.

Review Source: Capterra

  Response: Comm100, Comm100 Network Corporation

Date: January 2018

January 2018

 

Hi Raymond, thanks for leaving us a 5-star rating! We're happy that you find our live chat product intuitive and easy to use. We now have a public feedback community (https://comm100.uservoice.com/) for you and other clients to send feature requests or issues. Our product team monitors this community regularly and your participation there will certainly be heard to help us as we are always looking for ways to improve our product for customers.

 

Daniel from Taxback.com
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

December 2017

December 2017

Great bang for your buck chat software .

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It makes interacting with customers a lot easier and organized .

Pros

Almost endless features that increase alongside the payscale . Extremely user-friendly. Com100 always striving to improve themselves is also a big plus.

Cons

While most things are subject to customization ,there is a lack of options in regards to the themes .Disabling the software during maintenance is also unpleasant ,but rare and unavoidable .

Review Source: Capterra

  Response: Comm100, Comm100 Network Corporation

Date: January 2018

January 2018

 

Hi Daniel, thanks for your comments! We'll do our best to continue adding more robust features and make our live chat user-friendly. Regarding the themes you mentioned, are you talking about the visitor side chat window or the agent console? We now have a public feedback community (https://comm100.uservoice.com/) for our clients to send feature requests or issues. Our product team monitors this community regularly and your participation there will certainly be heard to help us as we are always looking for ways to improve our product for customers. Thank you again!

 

James from Bray and Scarff

December 2017

December 2017

I am satisfied with my Comm100 experience.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's simple presentation is easy to work with. The customer service has been exceptional as well.

Cons

I would like to see all the Comm100 website features integrated into the Comm100 app, if possible. I'd like the layout of the Comm100 app to mirror the website layout. The app feels somewhat limited.

Review Source: Capterra

  Response: Comm100, Comm100 Network Corporation

Date: January 2018

January 2018

 

Hi James, thank you for your review! We're happy that you like our live chat product and customer service. Regarding the Comm100 website and app, are you talking about the web app and mobile apps of our live chat? We have a different mobile-optimized layout to make sure our system is easy to navigate and use on mobile devices and are sorry to hear that this currently removes some features and functionality that you would like to use from our web and desktop app. The good news is that improving our mobile apps is always on our minds and we'll definitely incorporate more features into our mobile apps in the future ¿ for specific mobile feature requests you can participate in our public feedback community here: https://comm100.uservoice.com/. Thanks again!

 


December 2017

December 2017

Works great, has opened a whole new aspect of quick customer service for us

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Excellent outreach to customers who are not always willing to run into the store right away.

Pros

It's fast and responsive, and the programmers have been very willing to customize the experience for our needs instead of sticking us with a cookie-cutter product.

Cons

The program is a little heavy, and doesn't run quite as sleekly on older or lower electronics as I'd like.

Review Source: Capterra

  Response: Comm100, Comm100 Network Corporation

Date: January 2018

January 2018

 

Hi, thanks for leaving us a 5-star rating! We're excited that our live chat has opened a whole new aspect of quick customer service for you. We'll do our best to continue optimizing the user experience for better satisfaction. Thanks again for your comments.

 

Michael from Bray & Scarff
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2017

December 2017

A great tool that allows us to connect with our customers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Converting potential customers that are researching appliances to purchasing customers

Pros

I love using the quick canned message feature. It allows me to respond quickly with a lot of commonly used statements.

Cons

When a new message come through I get a pop up in the lower corner of my screen if I have the window minimized. That pop up goes away too quickly for me to click on it. There needs to be an option to have that pop up appear longer.

Review Source: Capterra

  Response: Comm100, Comm100 Network Corporation

Date: January 2018

January 2018

 

Hi Michael, thanks for taking the time to leave us a review! We're happy that you love using our canned message feature. For your suggestion to have the pop-up notification stay longer, I've already send this feature request to our product team for further improvement. For any other suggestions down the road, we now have a public feedback community you can participate in (https://comm100.uservoice.com/)Thank you again for your review!

 

Joshua from Quorum Review IRB

December 2017

December 2017

I use livechat to communicate with external clients.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It allows me to communicate with clients.

Pros

I enjoy the ability to manage multiple chats at the same time. I also like how notifications allow me to know if there is a new participant.

Cons

The menu system could use some refinement. It would also be very helpful to have the ability to insert screenshots.

Review Source: Capterra

  Response: Comm100, Comm100 Network Corporation

Date: January 2018

January 2018

 

Hi Joshua, thanks for your review. We're happy to hear that you are enjoying the ability to manage multiple concurrent chats and receive real-time live chat notification. Regarding the menu system, we've already sent your feedback to our product team for further improvement. For any other suggestions down the road, we now have a public feedback community (https://comm100.uservoice.com/) for our clients, such as you, to send feature requests or file bugs. If you have any specific suggestions to help us refine the menu system or have other feature request, please feel free to contribute there.

As for the ability to insert screenshots, are you talking about sending screenshots during a chat session? If so, it can be done through a quick drag-and-drop. You can contact our support team at support@comm100.com, or chat with us online for a member of our team to walk you through this capability. Thanks again.

 
 
Write a Review