Made my life better since my company purchased this product. User friendly

Has a lot of functionalities for the admin panel, to check chat data, users in the website and to invite them

Not enough customisation available as for the look/Colorado scheme of the chat on both sides as well.

Very Friendly - Handled many other chat programs, but i find comm100 very friendly and very easy to navigate, with minimum setting one can setup and use it within minutes. Excellent Reporting - Reporting mechanism is very robust, with a click you can see complete report. Comm100 can categorize incoming communications to proper department, which is one of the excellent feature, we can then transfer those chat to separate operators. Another best feature is the Ban list, where you can ban those fake people and irritating customer who has nothing to do with your product.

Slightly contradict with pros that i have written above with reports, slightly more in-depth would be excellent, for example few days back i wanted to take report of chats volume with time, but i could do only with half-an-hour distribution, if it could be more details would have been very helpful.

It is just that, a chat solution, you can do the same with less the cost. It is not a machine learning chatbot, it is very basic.

There is nothing I like about this solution, if I did not inherit Comm100, I would not be using this. Lacking many features that are basic to almost all customer service tools. Reporting is basic, no way to slice and dice your own data.

Reporting is very weak, it is very limited. The dashboard does is not customizable, it's a take what you can get information.

We use Comm100 for most of our customer support but the livechat is where it really shines. The customizes automatic invites, modern responsive design, knowledgebase and canned messages have helped us leap ahead of our competition in terms of our customer experience and this is reflected in our reviews. We are working on expanding into using Comm100 for 100% of our helpdesk experience and so far things have been going great.

Extremely feature rich. It boasts everything the industry leading softwares have and yet isn't as expensive. There isn't so far anything that we've wanted to do that we've not been able to. It's also really a software that can grow and scale with you. We started out on the most basic version several years ago and have opted in to addons (e.g the knowledgebase) over time as well as moving up to higher version as necessary. The sales team have been helpful every step of the way in putting together a package that is perfectly tailored to our needs that year. Comm100 is very regularly updated and it's obvious that the makers are putting a lot of thought into the upgrades and what features and improvements are in demand now! In particular the new modern UI has been great. Really, really, really easy to use. What put me off about a lot of competing softwares is the steep learning curves both for initial setup and for staff to use ongoing. Many of the staff in our business are non-technical but we haven't even had to conduct training, they were able to use Comm100 straight out of the box. Really personal feel from the support team. They always give quick and helpful responses to any questions (however dumb). You're not on your own with Comm100.

We've never really experienced any problem with Comm100. Anything we didn't like has been improved with newer versions of the software and in one instances a custom fix from the support team just for us.

We started an ecommerce website and were getting random hits. Then we came across Comm100. Once we started using it our sales increased. People who were on the fence about ordering came into chat and when they had their questions answered felt comfortable ordering. People love the personal aspect that they are talking to someone real not a computer. It's also very nice to be able to have multiple operators. This allows us to take our small business anywhere. We can answer our chat when answering a phone would be very inconvenient. Plus since I can put it on my cell phone it comes with me all the time. I'm not tied down to an office. The ease of use is great. I love the canned messages feature. This allows for personal answers to the questions still but not having to type them every time. This is great for common answers and wrapping up the chat. I highly recommend this service!!

The customer inputs their question/reason for wanting a chat and I have to go look for it. I wish it would pop up in the chat once I answer so the customer doesn't have to re-ask it or ask if I had read it.

Able to give good customer service through chat. We would like for you guys to make the icons for customers and also for us to attach files or send documents more visible and easier to access.

Ease of use. Most of the time its been very reliable with very little down-time. I like the ability to join or monitor a chat with great ease.

You guys should have better phone support. Normally, its only via email or chat. It would also be nice if you can offer screen shares at the basic package instead of having it as just a premium option. There are other companies that offer this. And Skype for example too has screen shares.

We have been with Comm100 since the beginning and they have always been the glue that connects us to our customers. We are a virtual company with employees all over the country, yet with Comm100 we have a centralized platform that allows us to stay on top of any communication from our customers or prospects. Before purchasing Comm100 we looked at every alternative out there and Comm100 was the only one that flowed the way we flowed. We depend on it every day and it never let's us down. We currently integrated a complete suite of web tools from another company to run our business but we are sticking with Comm100 for our customer interaction.

It gives all the necessary info about each chat request before we answer. That is invaluable. When we pick up a chat, we know everything that is required to handle the customer's needs. We have looked at other chat programs and it seems like they just don't get it. Comm100, whether by design or just luck, works perfectly for out Customer Support and Sales. Between the web, mobile and Windows app we have complete control of our customer support.

We have no complaints. Comm100 fits all of our needs. Of course we look forward to the improvements in the future.

Great job to the developers, product runs smoothly

This software fits great our organization needs, we use it as a chat channel to communicate with our customers, perform both sales and customer service. Clients also love it, they can rate the chat session after it ends or automatically receive copy of the chat log if requested. Servers are good and never failed us, we have 24/7 support and use this chat constantly. Admin panel is also great as you could set different options and observe operators work, chat session are saved and also connected to the database where operators can attach them after each chat. Reports show many useful stats that can make you plan the business!

Nothing bad to say as chat has been really useful for us!

It is good, strong connection 24/7, good dictionary and auto correct, good statistic and reports can be loaded, easy to manage operators, no limit of the chat accepted.

Runs with a desktop program and online in any browser. Good server that never let us down and we always had good connection as well as our customers on the other side

The new update was not that good it made the program too bright and you cannot customize that, it is not very cheap when many operators have to operate at the same time as you buy a slot

The simplistic design allows for clear and easy access. I am able to navigate quickly as well as manage multiple guests at once.

My least favorite part is that I am unable to deselect a visitor after had looking at their details and information.

It helps me assist multiple customers at a time.

I love the features it has and the abilities that you have to customize it. I also like the many reports that you have to choose from.

The glitches. Sometimes the window freezes, sometimes my responses are delayed to our customers, also sometimes they don't see my responses at all.

Comm100 is in my opinion the best software for a live chat system both customer service agents and customer alike. It's easy to use on both sides. As an agent using this software daily I find it extremely helpful to track and manage all records of previous chats. The features for canned messages and daily stats are amazing.

I would like to have options for customisation for the look of the panel from the agent's side.

Ease of use, and also great record keeping.

Pros: Great visual for use, Always know when there is someone who is trying to chat with you by the pop up and the icon that glows. The information of how many people are using the web page that your chat is associated with. Also the reporting tool is great and also being able to check your other livechat users who are logged in and out and are in a chat. Also provides the feature for the user to chose to email or livechat in real time.

We have tested almost 15 to 20 software before selecting the comm100. The features which were looking and our expectation meet only through comm100. So thanks again to provide great The most which like fast chat response over the chat software with our end users and we can see what they type before getting at our end.

The product is super easy to setup and use. It provides a seamless interface to our clients allowing them to get help with little or no effort.

I really don't have a con, if I had to pick one it would be nice to have a few more choices for how the chat button floats on the page.

Ease of use . It is easy to learn and navigate. On demand interaction with customers. Can be customized .

Sometimes the rating data goes missing which makes it hard to keep track. Can lag sometimes which is annoying. Doesn't provide enough data for analysis .

Pretty usefull to communicate with on site customer , as I sell car thru my website, its a tool I definetaly need!

Well , the only thing would be some bug with the ios version. Something the app just close by itself. thats minor.

I use Comm100 Live Chat daily for work and I have never run into any issues or problems with this program. It's an incredibly helpful tool to communicate with our clients and, overall, it is a great program that is easy to use and very convenient.

Ease of use, responses from support team, department feature and smart phone app. It easily integrates to our websites and we use it across multiple sites.

Nothing really, everything just works. Reliably and as expected. Not had any problems with the software

Engaged customers buy !

Canned responses and on the fly customer information.

Operator analytics.... I want to build a KPI for operators : I want to know how many visitors to the website there were and the number of attempted engagements there were for the operators with each visitor. Are the operators blowing off visitors is the ultimate question .

its streamlined and so native and includes relevant information about where people are chatting from on the webpage and their email addresses

the lack of customisability and I think it could be useful to enter a phone number into live chatters contact details

With Comm100 you can follow each step of the process customers go through ,enabling you to have the best possible communication with them . Every metric you can think of can be observed through them .Those I find most useful are the previous chat history and the option to see on which page of your site the person is currently at .

Would love for more formatting options ,especially the ability to bold text in the conversations themselves.

You can easily customize message templates and can separate them in public and private folders . The chat UI is intuitive and helps you keep track of a lot of metrics that enable you to respond to customer queries efficiently .

The white theme can be hard on the eyes .Daylight savings doesn't sync up properly within the chat clock with the process in our region ,causing a slight mismatch .

The tool has been designed with the end user in mind. There are simple things that Comm100 does well 1. There is a notification when anyone lands on the site. Even if they have not initiated a chat, you get the notification 2. You can see how the user is moving from one page to another, even if they are not chating with you. 3. Chat component is easy to configure and install

1. The mobile app for chatting is very basic. It does not give the dashboard view which is available on the website

This software allows us to easily support our customers via chat.

Works most of the time has most of the functionality we need. Appearance wise have no complaints compared to the competition.

Sometimes some features are more difficult to find. Would like more control on rights that can be granted by administrator. Need auto disconnect scheduler.