I’m OnCall by 01 Communique is a help desk and remote IT support management solution featuring incident and ticket status viewing, technician and customer management and customization options, including white-label branding. It uses a browser-based interface and is designed to provide a remote support connection, with no configuration required from the end-user.
The I’m OnCall system tracks customers’ incident history and allows for incident categorization and prioritization. Notes recorded by technicians during previous sessions are stored with incident reports and customer history records, providing agents with the context needed to solve issues on the first attempt.
I’m OnCall is designed for rapid deployment and can be implemented in minutes. Its remote desktop control application allows issues to be solved remotely, requiring only that the customer grants permission. Pricing is subscription-based depending on the number of licenses plus with no setup or installation fee. Support is offered via phone, email and other online resources.