In general, great support and platform to structure your QMS

I have been using CQ for +2 years. Since the first time that I started using it, I loved how easily you can understand performing all your transactions. In addition, it allows you to migrate different physical documents or records into the platform without losing any traceability. A highlight for us was electronic signatures 21 CFR compliant.Through this software, we accomplish on of our goals of having a 100% electronic QMS, Can't wait for the latest revision to include as part of this effort, the digital SOPs as a way to release or revise new docs.

Probably the way the permissions sets works. The software in general is very user friendly. Nevertheless, this aspect can be improved regarding the details associated with the permissions sets to understand the impact on your transactions.

The support and expertise provided by ComplianceQuest along with their commitment to customer success is 5-star all the way.

The team at ComplianceQuest has brought years of Quality experience and put it onto the world's best cloud platform. My company specializes in helping Life Sciences organizations with their quality processes, GxP, and maintaining compliance in the cloud and we have been extremely impressed when recommending and implementing ComplianceQuest for out customers. The workflow with each module follows best practices that internal Quality teams can trust with Part 11 eSignature and audit trail, combined with the robust security and permissions provided on the Salesforce platform.

Nothing negative to say about this product.

The CQ team has been great to work with. Over all they are responsive and follow up with questions readily. I have seen that tech support and development teams were slow at first, but are coming up to speed now as the company scales. Overall a great quality system that we are happy we chose.

The CQ quality system is a full suite of products used for tracking all quality objects. I use Training, Complaints, NCs, CAPAs and Equipment module. With CQ being built on Salesforce, from the beginning we had much better visibility to our data for users and managers alike, creating dozens of dashboards utilizing SF power, from every module, literally at the click of some buttons and drag and drop functionality. This is light years ahead of our last eQMS, and one of the major selling points for us to move to CQ. Our users are able to easily train in CQ and managers can see their employee's metrics for training easily. The equipment module is simple and clean to use and we have taken advantage of the calibration and equipment event schedules to track those tasks. Our NC users have a CAPA request type to easily recommend what needs to become a CAPA, and when escalated a workflow creates that CAPA record for us, bringing over data already entered on the NC. We also did the same with SF Cases, bringing over relevant data to Complaints at the click of a button. This has reduced creation of these types of records so users have more time to investigate the issue, then they have to spend documenting it. CAPA/SCAR records are easy to create, investigate and recommend plans and actions, and follow up with VOE at the appropriate time.

As with all systems, CQ has some things to improve, as far as giving the users direction on the next action to take, making the workflow easier to track and understand from a coordinators view. Version 13 that just came out, will address some of those issues our users and coordinators still find a little frustrating.

We are solving our current document management system needs by having CQ implemented. However, because of lack of support and cost are looking for different document management options.

We utilize ComplianceQuest for the Document Management component of our ISO Certifications. The system has all of the controls (and then some) necessary within a document management system. We liked the fact that beyond document management, CQ has the ability to send out and record trainings linked at a document level, which other SW platforms do not have.

Whenever we encounter a critical bug, it takes a year or longer to resolve with CQ. The support and escalation are just not there when it is needed most. There is a substantial fee associated with the cost of this platform which is yearly.

I have had a great experience with ComplianceQuest from beginning discussions to solution implementation and Go Live!

I liked everything about CQ. The end-to-end approach is a great benefit to startups who are looking to be immediately aligned with QMS industry and regulatory expectations.

I liked least that we didn't start with ComplianceQuest from our humble beginnings.

Great team to work with, always supportive.

All the CQ modules can be used out of box, they are very user-friendly and provides great dashboards capabilities to provide the big picture strategically. We have done customization on some of the forms or fields within the module(s) to give us that extra capability we need for better traceability, transparency and accountability.We have even integrated with our CRM /ERP to get insights from book to bill cycle. Truly, we are very happy using CQ not just as an eQMS but also giving our people complete visibility from end-to-end processes making them highly efficient and effective.

I believe in continuous improvement and there is always room to improve. So there are certain things pertaining to our business needs and we work continuously with CQ team to help add/improve those and they support that thoroughly.

We found ComplianceQuest to be our best option out of over 8 in depth demonstrations and reviews of competitive software. After weeks of selection, we were not disappointed in our choice. We found CQ to be highly configurable to meet our unique business needs, but also challenged us to change they way that we do things to provide efficiencies and stay within the software. The dedication and support was excellent from the start and before we had even selected them, and remains consistent. We have few issues, and the issue we have had are resolved in little time. The only thing keeping me from 5 stars is the new lightning experience (not required), looks pretty, but has been both a challenge to learn and use. Our company is not a fan of it, and continue to use classic experience.

Highly Configurable and Challenged us to change our ways for efficiency and software features.

New Lightning Experience leaves a lot to be desired, but it is not required.

I have waited many years to find something with this type of growth potential. I have implemented the QMS modules for CAPA, Document Management and Training for multiple locations. I have plans for implementing more quality related modules, including our recent expansion into the Product Architecture. In addition, we have high hopes for the future and plan on expanding into the EH&S Architecture. Everything in one location is an amazing feeling and ensures a higher rate of SUCCESS!

Overall, really good experience with minimum causes for concern over the years.

Complianace Quest is not just an EQMS but also gives us complete end-to-end processes, making us highly efficient and effective.

The user interface is Quiet difficult for user friendliness for the first time user's. After using it sometime, it gets set.

All solutions/modules (CAPA, Document, Training, CO, Deviation, EHS) in one app. One of the top 3 QMS systems available in the market with very economical prices compared to peers.

May be the multiple signatures in one step.

CQ EQMS provides a user with Great to their quality data through its great data visualization and Quality Management.

No features are missing in this platform which is very carefully designed and have all aspects to serve.

The ability to view the progress of a record on the main screen. Tasks being generated directly for users. Linking of root cause and risk assessment tools directly in NC/CAPA records.

Lack of impact assessment for changes being made to documents or DCR process. Limited use of 'Users' vs. 'Process Users' leading to most functions to be done by Process Users.

Justifying as a 100% cloud based EQMS has been in sync to customer needs, extremely flexible, sleek and clean with a simple user interface as a key element. This solution has a variety of modules syncing the communication and transparency of data between various departments among the organization. Compliance Quest is a tightly integrated EQMS powered by SALESFORCE as a winning combination. Supporting wide range of compliances, high degree of productivity, collaboration, efficiency and being cost-effective to the organisation are some of the significant highlights. Keeping in consideration of all the global quality standards, CQ serves as fit for use with minimum customizations to customers from various industries. Hands-on experience was intuitive leading to ease and comfort where Out of box solutions made the processes smooth. CQ customer support to us is another factor that sets them apart with highly knowledgeable, skilled personnel. CQ ensured us to get onto the right track every time with their effective consultative approach which is always beyond what is expected with incredible timely response.

-100% cloud-based - Paperless EQMS - Customer support par excellence - Ease of use and simplicity with regards to implementation - Efficiency and security

As of now, no cons identified.

We went through a very detailed selection process when we decided to replace our other Quality Management System. Out of 17 vendors, ComplianceQuest (CQ) was the solution for us. Began planning in April of 2017, implementing in May 2017 and went live with our first module the first part of September of 2017, with Document Management. We have since been adding modules one at a time. Currently working on our Audit Module, next will be Training Module which will provide eLearning (Scorm) content to the entire enterprise. We have several more modules to go after this, but i expect it to be as smooth as the first and look forward to our continued work together. CQ has very highly skilled and knowledgeable people working on our project to make sure we have what we need and when it is needed. CQ is by far one of the best Quality Management Systems i have seen and or worked with. We liked the fact that it allowed for customization and configuration changes, but don't over think any of that. CQ's out of the box solution is great as it is. If your company has never had a Quality Management System, then it would be a good idea to go with their out of the box solution as it is almost perfect, if not perfect. We had a system in place when we purchased CQ so they helped us configure it so our employees understood it easily without to many changes. But most importantly they were able to take all of our data from the old system and pull it into the new system and we kept all of our historical records. They also helped us transfer all of our Historical Training records from 2 other system. At the end of our work together they will also be pulling all of our CAPA and Non Conformance's from yet another system, which i suspect will be an easy task for them. Honestly i couldn't recommend a better system or a better group of people to work with. Keep up the good work CQ, we have a couple more years to go!

System Integrations with other systems Customization Configurable User Automation CQ helped us pull in our historical data from 5 other systems. So now we have one system of record. Everyone is very knowledgeable Support was very fast Their out of the box system is really all that is needed, but it is highly customizable and configurable.

From our side we wanted to customize everything, which was possible, but not recommended by CQ. We did do some customization that had to be rolled back, but that was on us.

As the Director of Quality for a diagnostic company, I was entrusted with the responsibility of finding a QMS platform for our ISO and Healthcare compliance. Between IT and Quality, we unanimously selected CQ platform. After evaluating close to 10 different applications extensively, we chose CQ Platform for our QMS requirements. CQ did not let us down. The power behind the application and our success is the following: 1. Configuration to our liking: The application can be tailored to make a process as simple or as complex as we wanted. This ability allowed us to make the application work for a specific process in the way that our process owners needed. 2. Social Collaboration: The application's unique feature of social collaboration was simply amazing. We have not seen this capability with any other QMS vendor. The Social Collaboration feature allowed us to set-up collaboration channels across locations, departments and product lines. We can now ask an expert from another location for advice or assign a task as part of a process rather than relying on out dated communication models. Our CAPA or Change process quality has improved dramatically. Before CQ, the sharing or collaboration of information across locations was almost non-existent. 3. Reporting: Clearly the best out there. CQ has a very good reporting platform. Creation of reports is easy and elegant. The report scheduling feature has saved us a lot of time running and delivering reports to managers a breeze. I have used some of the established QMS applications in the past. Usually, we have to revert to Crystal Reports or invest in expensive reporting tools after the QMS platform was deployed. The cost savings with this alone was more than what we paid for the CQ platform. 4. Customer Service: CQ's attitude of customer comes first rings true in every aspect of their dealings with us. They are there regardless of what the issues were and worked with us to address them promptly. I am now a big believer in CQ platform. I will root for their success as it has been a long time since I found a company with not only a strong product but very good customer service.

ComplianceQuest will provide your company the opportunity to reach a new level of Quality Management. Everything from the well thought out and configured out of the box solution, to the system validation scripts, tractability matrix and end user guides, ComplianceQuest sets the standards high! Their customer service is superb, their employees are dedicated to the success of your project and learning about your company to ensure appropriate and effective solutions are provided. All quality leaders at Aphria Inc. have been very pleased and excited to launch all the capabilities ComplianceQuest has to offer to ensure quality remains our highest priority!

ComplianceQuest has a relatively small learning curve. The UI is extremely easy for users to navigate and all modules are created in a similar way. The customer service is outstanding. The employees are very knowledgeable of the system and take the time to learn your business to ensure the proper solutions are deployed.

We implemented ComplianceQuest in a very short time, so some features/ capabilities were overlooked.

We recently began using ComplianceQuest system for Document Control and Training Management requirements. My company uses the application for other processes as well. But since my job function is focused on managing the document control and training functions, my review is limited to this. The software is easy to use. With little to no training, I was able to team learn what we needed to do and also develop training materials for the company employees to learn. We went from a paper based system to an automated system in less than a week. The application is fast and ensures that we enter valid information which makes reporting a lot easier. The reporting function within compliancequest application is amazing. It is so easy to create new reports. Reports that my management want now can be produced in a few minutes. If needed, I can even export them to excel and format them to my liking. The controlled document module works elegantly. The search feature finds the docs fast. The library feature allows for documents to be grouped logically. The document training matrix that the system constructs removes a large part of our training headache. The document approval process is easy to configure either by a policy definition or using the ad-hoc approval assignment. My management likes the ability to review and approve using their mobile or tablet device. Also, any outstanding training that is past due is now easily visible and I can take the relevant action. I love the Social Collaboration feature within the software which allows the employees to chat with me or with the relevant authors to ask questions in either real-time or through posts about documents. This Social Collaboration capability alone has helped me and my organization to speed the document release process as the knowledge imparted to one employee is visible to others.

Regulatory Compliance, Quality Management, Document Management, Audits, Employee Training and Certification, Reporting and Analytics etc

The controlled document, Findings, Audit Findings, Accounts, Training session's, change order, Equipment, Assessments, Reports, Dashlane,Equipment,NC. The UI lasks user friendliness,

There are some features which can be improved in Findings, training session's, requirement's

User, admin, product owner

The document creation process is very easy to use and customize

Our external users occasionally have issues accessing the system and taking the time to navigate through to get to the areas they need. A different splash screen would be a good upgrade.

We have all our documents managed in one place. The software is built on the salesforce platform and being the SalesForce admin of my company, it was so easy to add to our company tools

There are a few hiccups as is common to third party apps. These often have to go back to the development team and sometimes takes a while to get working though not a show stopper

Wonderful.

ComplianceQuest offers a broad variety of features that cover a lot of our compliance based needs. It is also customizable in that we could plan and implement only the modules we need in the order of importance and impact.

There are a lot of permissions making administration sometimes challenging to troubleshoot. The CQ team is very supportive in training and help. Overall, it wasn't as big of an issue after the training was completed.

Almost paperless Quality Management System. Accessible cost for small companies. Efficiency and security.

-100% cloud-based - Excellent customer support - Simple set up and implementation - User friendly - Fully supports ISO 13485 compliance for Medical Device companies

I do not have cons to report so far for ComplianceQuest, the software has accomplished all our expectations.

We chose ComplianceQuest to address our ISO 9000 compliance and Continuous Improvement needs. Our criteria was that the software should be cloud based, address the ISO 9000 requirements well, easy to implement, accessible from anywhere and also from any device. I must say that after looking at over 20 different QMS platforms, CQ provided the best value for money. CQ is the only platform in the market place that has a strong mobile strategy and this allows our field sales, services teams to be connected to our QMS initiative with little to no effort. We chose to implement CQ's Nonconformance Management, CAPA Management, Document Management and Related Training, Audit and Supplier Management. My management was truly impressed with the speed at which we got the implementation finished and also how easy it was to use the solution. I have used competing platforms in the past, CQ has been by-far the easiest and cheapest in the market place. Customer service is by far the best. They are there for me. To be honest, I have not had any technical support issues, but they were eager to help me through the implementation and the nice thing is that they never nickelled and dimed me when it came to implementation cost. Thanks to my boss for introducing me to this company. I started being a doubter and CQ staff has made me a believer out of them.

Seamless integration into Salesforce, and very easy to use

Nothing major to make a note of

The ComplianceQuest (CQ) application is amazingly simple yet very powerful. I have used many different QMS software at various work places and CQ easily beats them hands down. I am glad that I insisted on going with CQ. Also, we did not need to spend 100K+ for such a robust system either :-). The application provides me the business process automation for all of our QMS processes. We were able to learn, implement and get the system up and running in a very short time. CQ is a 100% cloud based system and runs on Salesforce.com infrastructure. My IT guys are ecstatic since they do not need to manage this enterprise class system and actually does a better job than most of our internally hosted system! We love not only the best practice forms and the workflows to capture data but most importantly the ease at which we can report on the data. The system's dashboard is simply amazing. The ability to have the dashboards come to me and to the key management automatically on a timely basis is out of this world. Their support is awesome! They are there to help me anytime I contact them. They are never in a hurry to get rid of me!!!