--- title: "QualityQuest Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of QualityQuest. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if QualityQuest is a good fit for you!" source_url: "https://www.softwareadvice.com/crm/compliancequest-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Quality Management Software](https://www.softwareadvice.com/manufacturing/quality-management-software-comparison/) / [QualityQuest](https://www.softwareadvice.com/crm/compliancequest-profile/) / QualityQuest Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/crm/compliancequest-profile/) Reviews [Alternatives](https://www.softwareadvice.com/crm/compliancequest-profile/alternatives/) # QualityQuest User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 112 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.6/5 - Value for money: 4.5/5 - Functionality: 4.7/5 ### Rating distribution - 5 stars: 78 reviews (70%) - 4 stars: 27 reviews (24%) - 3 stars: 5 reviews (4%) - 2 stars: 2 reviews (2%) - 1 star: 0 reviews (0%) ### Most mentioned pros - One of the key benefits has been ability to integrate the complaints workflow into our salesforce eco system especially into our case management. - From the technical perspective, I really like how all different objects they provide and everything has a record tracking, saving the deleted records data. - I like that everything is within the same system because, for example, its functions for document management, access control and Salesforce-based reporting, the ease of generating reports and the simplicity of audits all in one place is excellent. ### Most mentioned cons - Automated notifications are also sometimes unreliable, so I occasionally have to reach out to reviewers myself and I wish the reporting side was a bit more forgiving pulling in custom metrics takes a bit more effort than I would prefer. - Additionally, I think the search function is awful unless you specifically know what you're searching for, there doesn’t appear to be a way to mass upload our previous documentation as well, which prolonged the transition from paper and required me to work late. - I just had a ticket that they added a permission set but did not inform us of the change. ## QualityQuest customer reviews Showing reviews 1-25 of 112 (page 1). ### Perfect for Compliance management - Overall rating: 5/5 - Reviewer: Revanth T. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We offer chronic condition management programs to our clients and we provide devices to the members when they are enrolled. All device related issues are being handled in CQ. We are using only complaints module, but there are more capabilities to it. This has really helped us in streamlining our complaints management process. One of the key benefits has been ability to integrate the complaints workflow into our salesforce eco system especially into our case management. This allows our service and operations teams to access complaint data alongside member and case information, which eliminated the need for external tracking system and improved our efficiency. From the technical perspective, I really like how all different objects they provide and everything has a record tracking, saving the deleted records data. A well structured data model helps us for our troubleshooting scripts etc. In summary, the CQ package has been a very useful tool for managing device complaints. It has enabled better visibility, structured complaint handling and improved operational tracking within Salesforce. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about CQ is how seamlessly it integrates with Salesforce and leverages the native platform capabilities. Since it is built directly on Salesforce, it allows us to use existing features such as Flows, reports and role-based security without needing a separate system. #### Cons One of the challenges is that, since it is a managed package, certain components and underlying logic are locked. While this helps maintain the system stability and ensures consistent upgrades from the vendor, it can limit the level of customization that can be done directly within the package.In Some cases, we needed to build additional configurations or automations outside the package to align the functionality with our internal workflows. #### Vendor response Thank you for your detailed feedback. We’re glad ComplianceQuest is helping streamline your complaints processes and works well within your Salesforce ecosystem. We appreciate your input on customization and will continue improving the experience. Thanks for being a valued customer. Replied April 2026 --- ### Highly customizable software that could meet everybody's needs - Overall rating: 5/5 - Reviewer: David V. - Verified reviewer: Yes - Industry: Building Materials - Company size: 5001-10000 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Really good experience, journey customizing was a bit long but the team met all my needs and were highly experience in operations. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Software that you can customize to your needs, they have a solution for almost any Quality process. It can connect to multiple softwares, databases and ERPs. #### Cons Coming out of the box it is a bit complex, for a company that is starting its journey in a eQMS there is a lot of configuration to do. #### Reasons for choosing QualityQuest The fact that it runs in salesforce platform and met all our needs. --- ### Customer Service is Severely Lacking (even with Premium Package) - Overall rating: 2/5 - Reviewer: Blythe L. - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered I think it says it all, that after a year of dealing with this, we are already looking to switch to a different system. We are willing to go through the expense and arduous process of revalidating and migrating our documents and training so we do not have to use this system and rely on this customer support team. We used this site and others to help with our decision to purchase this system and there were no negative reviews at that time. I find it hard to believe that there are so few negative reviews, so I wanted to make sure that an honest review was out there. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 5/5 #### Pros The basic program for document management is good. The look and feel is nice. The guide (A.I) informing you what to do next is very nice for new users. This could be a very nice program, but it is just not there yet. #### Cons There are too many steps in most processes, making it difficult. In document management, review process is cumbersome and is not tracked by individual contributors until you push a document to approval. Obsolete documents are viewable by everyone. We do not use some of the modules we purchased because they are just too cumbersome (CAPA, Noncompliance). The Admin side is very complicated as well. I have a lot of issues with the system but, the system is not the biggest problem. It could be a great program with some work. The biggest problem is Customer Support. It is the worst experience I have ever had in this industry. It is a ticket system through email. They almost never answer your question or correct the problem without a lot of back and forth emails. They do not give you a time frame for tickets in the contract and there is a reason for that. They are almost never done in a timely manner. Our average resolution time is 10 days, which is appalling and that is an average. I just had a ticket that they added a permission set but did not inform us of the change. I requested the audit trail and did not ever get it. They accused us of signing in as CQ Support and performing this action. After a lot of back and forth and requests for the audit trail, they finally pulled the audit report that showed that they in fact performed this action themselves. There were no apologies. We bought the premium support but, we are not getting premium customer support by any stretch of the imagination. The whole support experience has been disappointing. Customer service is almost never stellar but this standard of customer support is a new low in my experience. New licenses are also not cheap. So the initial low cost does not carry over to getting the system up and running. It has not been well tested and there are compliance issues. Getting even compliance issues corrected have been difficult to put in motion and very time consuming. #### Reasons for choosing QualityQuest I really liked the A.I. aspect of guidance they have. The system looks from demos to be easy to use. It is not. --- ### ComplianceQuest at least keeps all of our paperwork in order so that’s something - Overall rating: 5/5 - Reviewer: Joshua T. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I am glad that we are no longer drowning in paper folders at my desk. The dashboard does show me what needs to be done immediately upon login and it’s mostly decent. It keeps all of our CAPA’s and audit materials in one location so we received zero non compliance issues during our most recent inspection. Honestly, it simply functions as needed for us and the validation process was not a complete disaster to implement. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The flickering fluorescent light overhead is driving me nuts but at least ComplianceQuest keeps everything organized for ISO 13485 compliance and therefore is one less thing to worry about. To be honest I thought I was going to be in for a world of trouble with the risk management portion because I had heard nightmare stories about how difficult the system could be to use. However, ComplianceQuest has the IMDRF codes built into the risk management module and it worked flawlessly (no issues). At least this design matrix was better than the ones we used to keep in Excel that would always be broken. #### Cons Having to type my password every time I perform an action within ComplianceQuest is a huge headache and I will never store it in my browser. Additionally, I think the search function is awful unless you specifically know what you're searching for, there doesn’t appear to be a way to mass upload our previous documentation as well, which prolonged the transition from paper and required me to work late. #### Vendor response Thank you for your honest and detailed feedback. We’re glad to hear ComplianceQuest is helping you stay organized, support ISO 13485 compliance, and simplify your audit and CAPA processes. We appreciate your inputs on usability areas like login experience, search, and document migration. Your feedback is valuable and will help us continue to improve. Replied April 2026 --- ### Reliable system for training management and change control - Overall rating: 5/5 - Reviewer: Basel E. - Verified reviewer: Yes - Industry: Package/ Freight Delivery - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with ComplianceQuest has been positive. We mainly use it for training management and change control, and it has worked well for us. The platform runs smoothly, is easy enough to use, and helps us stay organized with documents and training. Their support team has also been very helpful and responsive whenever questions come up. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I liked most about ComplianceQuest was how well it supported our training management and change control processes. The system is easy to navigate, and managing documents and training records is fairly straightforward. It has been reliable overall and works smoothly for our day-to-day needs. #### Cons At times, some parts of the system can feel a little less intuitive when handling more detailed tasks, but overall it has still been manageable. Most issues or questions we have had were addressed quickly by support. #### Vendor response Thank you for taking the time to share your feedback. We’re glad to hear that ComplianceQuest is supporting your training and change control processes effectively and helping keep your operations organized. We appreciate your note on usability for more detailed tasks and will continue to focus on improving the overall experience. It’s also great to know our support team has been responsive and helpful. We value your input and look forward to continuing to support your team. Replied April 2026 --- ### Keeps my quality processes well organized and my audit ready - Overall rating: 5/5 - Reviewer: Brion S. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. With ComplianceQuest I can keep track of all our compliance activities training, audits and document reviews in one place where it is well organized and traceable. It saves a lot of time versus manually tracking it down especially during audits. It gives me the peace of mind that every version of a document, approval and training record is documented and easily produced when regulators ask for it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I am daily consumer of ComplianceQuest for document control, training assignments and capa workflow across quality team and regulatory. My favorite thing is everything, from training records to change requests and audit reports, it’s all in one place and I’m not running five different spreadsheets or systems anymore. The dashboards allow me to easily see what’s pending, what’s approved and anything that needs my attention which makes staying legal much less stressful. #### Cons Though it’s power packed you might feel that it is a little cumbersome when creating new workflows or templates such as there are many levels of configuration before things get going smoothly. Automated notifications are also sometimes unreliable, so I occasionally have to reach out to reviewers myself and I wish the reporting side was a bit more forgiving pulling in custom metrics takes a bit more effort than I would prefer. #### Vendor response Thank you for your detailed feedback. We’re glad to hear ComplianceQuest is helping centralize your quality and compliance processes and making it easier to stay on top of tasks and audit readiness. We appreciate your input on workflow setup, notifications, and reporting, and understand how these areas impact your experience. Your feedback is valuable as we continue to improve. Thanks again for sharing your experience. Replied April 2026 --- ### Maintains Our Standard and quality - Overall rating: 5/5 - Reviewer: Donnie M. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ComplianceQuest brings everything for example files, audits, paper documents etc in one place. It has saved me a lot of time and keeps is stress free as I know that our records are always audit ready. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros For working with our document control, change requests and CAPA process I use ComplianceQuest. What I like is how fast everything works here, for example when I update a procedure, the has change instantly. Also the time for an audit is in approval process which I think is great. #### Cons The reporting end feels a bit time consuming because custom reports is sometimes slower and filtering options don’t always make sense. Also when I try to customize certain workflows, it needs admin level implementation, so it takes time and I think the interface can be more modern. #### Vendor response Thank you for your feedback. We’re glad to hear ComplianceQuest is helping streamline your document control, change management, and CAPA processes, while keeping everything audit-ready in one place. We appreciate your input on reporting performance, workflow customization, and interface experience. Your feedback is valuable as we continue to enhance the platform. Thanks again for sharing your experience. Replied April 2026 --- ### Excellent tool simplifyng system validation and maintenance - Overall rating: 4/5 - Reviewer: Ismail B. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It has been an ideal tool for our database, which operates in a highly regulated environment, and as a support specialist, it has brought enormous efficiency to management and maintenance. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros I really liked it because it offers excellent features with great customization and module configuration, such as workflows and audit templates. Furthermore, I love that it inherently meets high traceability standards, which is vital in our industry. #### Cons I dont like the license dependency because the cost and performance are tied to the license and Salesforces limitations. In other words, were dependent on that tool. #### Vendor response Thank you for your feedback. We’re glad to hear the platform’s flexibility, traceability, and configuration capabilities are supporting your needs in a regulated environment. We appreciate your perspective on licensing and platform dependency, and understand how that can impact overall experience. It’s great to know ComplianceQuest is helping improve efficiency in your day-to-day operations. Thank you for sharing your experience. Replied April 2026 --- ### ComplianceQuest analysis for quality management - Overall rating: 4/5 - Reviewer: Saouma G. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experience is excellent because ComplianceQuest simplifies the compilation process, reduce file search time, and everything works very well. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the integrated audit management system because it allows me to run and manage everything directly on the platform, and I can also access files directly with a single click. I really appreciate that. Finally I like the user-friendly documentation and intuitive interface. #### Cons I had problems recording incorrect data and the quality of the audit was compromised. Thats the only thing I didnt like about it happening. #### Vendor response Thank you for your feedback. We’re glad to hear the audit management capabilities and ease of access are adding value to your workflows. We appreciate you highlighting the issue with data accuracy and will take that into consideration as we continue to improve. It’s great to know the platform is helping simplify your processes and save time. Thank you again for sharing your experience. Replied April 2026 --- ### Save time thanks to ComplianceQuest - Overall rating: 4/5 - Reviewer: Leandro A. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience has been excellent thanks to the significant time savings achieved through standardization and the acceleration of quality workflows. ComplianceQuest is a worthwhile investment. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that everything is within the same system because, for example, its functions for document management, access control and Salesforce-based reporting, the ease of generating reports and the simplicity of audits all in one place is excellent. #### Cons The downside would be the dependence on the Salesforce environment. Each update requires validation testing in CQ, which is cumbersome. #### Vendor response Thank you for your feedback. We’re glad to hear the unified platform and reporting capabilities are helping streamline your audits and quality processes. We appreciate your note on validation efforts with updates and understand the impact it can have. Thank you for sharing your experience. Replied April 2026 --- ### Simplify eQMS package - Overall rating: 4/5 - Reviewer: Casidah I. - Verified reviewer: Yes - Industry: Furniture - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Audit management and document management is the primary key what we are really happy with this product, it help to simplified the process management for our different branches location. Moreover, the security for all the document is heighten, it mean more security layer before granted access to the document. #### Cons Like every other software, ComplianceQuest also has problem with bugs and freezing platform. The program seem to use quite a lot computer resources, my old computer is barely comply with their minimum operation requirement. --- ### Great Product! - Overall rating: 5/5 - Reviewer: Brittany C. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered I love Compliance Quest. It has made my life easier! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It has helped us streamline our training. #### Cons The training is not always the most informative #### Vendor response We are thrilled to hear that ComplianceQuest has made a positive impact on your workflow. Thank you for sharing your experience! Replied December 2024 --- ### Compliance Quest has it all - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used weekly for less than 2 years - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered CQ support is great and usually very quick to answer and resolve our issues (most of them user and training issues). The software is very robust, but not as customizable as you would think for being on the Salesforce platform. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros This system has it all. We are running off a very old legacy (partially house built) system. CQ is completely cloud based (so no need for VPN) and has all the features (then some) that we are looking for. I love that we can now add questions to make sure the user actually read the training documents. The automated approval process for document control is really nice instead of doing it via email or docusign at this point. They also added a project management system with the latest version that we are looking forward to looking into. They are constantly making changes to the system to keep it up-to-date. This is good an bad, but was very happy when they moved away from visual force pages to lightning. #### Cons There is a lot of configuration that has to be done to set this up, but this is likely the same across the board for this type of software. My biggest complaint is they don't make things customizable. This is one of the great things about salesforce, but they decided to go in a way that prevents customizing page layouts and edit screens without getting them to make the changes. In some areas I can understand why they would do it this way, but we have other software that uses field sets to allow us to change fields on the page/edit page. You can only use the Salesforce Lightning interface with this software now. Which really sucks for us, as we have some software that hasn't (and likely will not) move to lightning unless Salesforce decommissions classic. This forces our users that use the other software that may not work in lightning, to switch back and forth. #### Reasons for choosing QualityQuest It was build on the same system that our users are already using (Salesforce) and was very robust. #### Reasons for switching to QualityQuest Really old and not very secure. --- ### CQ - A great EQMS with remote capabilities - Overall rating: 4/5 - Reviewer: Kerryn D. - Verified reviewer: Yes - Industry: Medical Devices - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered It is a good system which has provided overall flexibility and traceability in the workplace. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros The ability to work fully remotely and to address all areas of the quality system is fantastic. The change system is well thought out and there is good flexibility in most areas to apply the system to whatever task you may have. #### Cons There are some areas that as a small company, we find slightly inflexible. With less staff, sign offs are often a problem with the system not allowing for same person creation and sign off in some cases. The follow up with CQ has, at times been difficult and this is most likely due to being a smaller company. --- ### ComplianceQuest - Highly Configuration eQMS with Great Technical & Support Teams - Overall rating: 5/5 - Reviewer: Lisa F. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2020 - Review source details: This review was submitted organically. No incentive was offered Our road to implementing ComplianceQuest (CQ) Incident Management, Change Order, Controlled Document, Training, and CAPA has had some detours. We began implementing Change Order, Controlled Document, and Training only to leave it mid-stream to implement Incident Management. Through our changing courses, the ComplianceQuest team was very patient, supportive, and professional, truly a superb team! They listened to our needs and set our configurations, including searching for solutions. When we asked for record attachments to be sent with automated Supplier email notifications, they found a way! We were able to move our historical data into CQ and use the reporting and dashboard tools to analysis prior year data against new year. We will be able to use their Document Migration Utility to upload 1000+ SOPs, Work Instructions, and Forms from our server to CQ. Our IT team was able to work with the ComplianceQuest team to setup auto-syncs with our HR and ERP systems so Personnel and Parts data necessary for the eQMS are available and always current. We are getting ready to auto-sync our Supplier Accounts and Contacts next to Salesforce. The Technical Support team is wonderful for issue that arise after implementation. They are responsive, patient, courteous, knowledgeable, and not above sharing little secrets to make things move a little more smoothly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros CQ is highly configurable. Configurations can be as simple or complex as you want. Being cloud-based allows users access from anywhere, anytime, especially the Salesforce 1 mobile app. Excellent implementation and product support teams. If your business does not have a QMS currently, CQ out of the box is a great place to start! #### Cons Since this is a license-based system, it can be expensive for a business with 3,000 employees. We needed to trim down our user base to limit our licenses and stay within budget. Reassigning tasks when employees leave is a chore. There is no “mass” reassign for the entire platform. Reassignment must be managed by each module. --- ### Overall QMS system - Overall rating: 4/5 - Reviewer: sooraj k. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2022 - Review source details: This review was submitted organically. No incentive was offered Wonderful but changes need to be worked on with full capacity to meet customer needs. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Easy to use, Self-explanatory UI, enables QMS operations automation to high extent. #### Cons changes are not easily accommodated and need a large lead time for CQ dev team to implement changes. Customer service needs to improve. #### Reasons for choosing QualityQuest meets company QMS needs. --- ### CQ Review - Overall rating: 5/5 - Reviewer: Sneha K. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is a powerful tool for managing quality-related activities in various industries. It has helped most of our clients to eliminate paper-based systems and automate audit management. ComplianceQuest has also helped users improve reporting and analytics capabilities, track nonconformances, training, and document control, and reduce complaint handling time. #### Cons Risk management module needs to be enhanced further #### Vendor response Thank you for your valuable feedback. We're pleased to hear about the positive impact ComplianceQuest has had on quality-related activities. Your suggestion regarding the risk management module is duly noted. Your suggestions are invaluable in our continuous improvement efforts. Replied October 2023 --- ### CRM Transforming Business Operations - Overall rating: 3/5 - Reviewer: Vatsala H. - Verified reviewer: Yes - Industry: Medical Devices - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2023 - Review source details: This review was submitted organically. No incentive was offered Regulatory Compliance, Quality Management, Document Management, Audits, Employee Training and Certification, Reporting and Analytics etc #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros The controlled document, Findings, Audit Findings, Accounts, Training session's, change order, Equipment, Assessments, Reports, Dashlane,Equipment,NC. The UI lasks user friendliness, #### Cons There are some features which can be improved in Findings, training session's, requirement's #### Vendor response Thank you for taking the time to share your review. Your feedback is truly valuable as ComplianceQuest is dedicated to continuous improvement. We greatly appreciate your insights. Replied October 2023 --- ### Great product, support, and people to work with! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Industrial Automation - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: April 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We have rolled-out CQ across our company to automate various elements of QMS requirements such as Document Management, Complaints, Non-conformances, Corrective Action (8D and A3), Supplier Management and Audit Management. We have been using the software for more than 2 years. We are glad to see how well the system is being used across the company. We have several thousand users on the system currently and working to scale the usage further. CQ solution has been configured to meet our needs, works elegantly across languages, across time zones, and business verticals. With integration between CQ and SAP to exchange critical data, the process automation provides a lot of productivity. CQ configuration team and support have worked hard to ensure that our needs continue to be met. They consistently go above and beyond. We cannot be more pleased with our use of CQ QMS capabilities and would definitely recommend to anyone who is looking for a modern cloud based EQMS solution especially if you want a scalable EQMS solution. #### Cons Since it's built on Salesforce platform and web based, more clicks will be necessary. --- ### The Best for Product Lifecycle, Quality and Safety Management. - Overall rating: 4/5 - Reviewer: Chandu A. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Customization is very secureConfiguration is very user friendly #### Cons Flow of complaint and capa moduleLatest changes of lwc are delayed to display #### Vendor response Thank you for your feedback on ComplianceQuest. We're pleased to hear that you find the customization and configuration secure and user-friendly. Rest assured, we're continuously working to enhance our platform. Replied October 2023 --- ### Easy UI, stable platform for use - Overall rating: 4/5 - Reviewer: Daniel L. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2023 - Review source details: This review was submitted organically. No incentive was offered User, admin, product owner #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The document creation process is very easy to use and customize #### Cons Our external users occasionally have issues accessing the system and taking the time to navigate through to get to the areas they need. A different splash screen would be a good upgrade. #### Reasons for switching to QualityQuest more robust system --- ### "ComplianceQuest: Making Compliance Cool Again, One Regulation at a Time!" - Overall rating: 5/5 - Reviewer: Alex M. - Verified reviewer: Yes - Industry: Mining & Metals - Company size: 201-500 employees - Product usage: Used weekly for less than 2 years - Reviewed: September 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros One of the standout features of ComplianceQuest is its robust compliance tracking system. It allows us to effortlessly monitor and manage various compliance requirements, ensuring that we stay up to date with regulations. The system provides real-time notifications and alerts, which helps us proactively address any potential compliance issues. #### Cons Initial setup and customization process of ComplianceQuest can be time-consuming and require technical expertise. #### Vendor response Hello Alexander, Thank you so much for your positive feedback! We appreciate your kind words and are so glad that you had a great experience with us. Your support has truly made a difference at ComplianceQuest, and we are incredibly thankful to have you as a partner. Warm Regards, ComplianceQuest Replied October 2023 --- ### COMPLIANCE QUEST- A wise choice to enhance and ease your Quality Management System! - Overall rating: 5/5 - Reviewer: Sridhar A. - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2018 - Review source details: This review was submitted organically. No incentive was offered Justifying as a 100% cloud based EQMS has been in sync to customer needs, extremely flexible, sleek and clean with a simple user interface as a key element. This solution has a variety of modules syncing the communication and transparency of data between various departments among the organization. Compliance Quest is a tightly integrated EQMS powered by SALESFORCE as a winning combination. Supporting wide range of compliances, high degree of productivity, collaboration, efficiency and being cost-effective to the organisation are some of the significant highlights. Keeping in consideration of all the global quality standards, CQ serves as fit for use with minimum customizations to customers from various industries. Hands-on experience was intuitive leading to ease and comfort where Out of box solutions made the processes smooth. CQ customer support to us is another factor that sets them apart with highly knowledgeable, skilled personnel. CQ ensured us to get onto the right track every time with their effective consultative approach which is always beyond what is expected with incredible timely response. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros -100% cloud-based - Paperless EQMS - Customer support par excellence - Ease of use and simplicity with regards to implementation - Efficiency and security #### Cons As of now, no cons identified. --- ### CQ Application works well. ISO and Healthcare Compliance - Mission Accomplished - Overall rating: 5/5 - Reviewer: Lee T. - Product usage: Used unspecified for unspecified - Reviewed: November 2015 - Review source details: This review was submitted organically. No incentive was offered As the Director of Quality for a diagnostic company, I was entrusted with the responsibility of finding a QMS platform for our ISO and Healthcare compliance. Between IT and Quality, we unanimously selected CQ platform. After evaluating close to 10 different applications extensively, we chose CQ Platform for our QMS requirements. CQ did not let us down. The power behind the application and our success is the following: 1. Configuration to our liking: The application can be tailored to make a process as simple or as complex as we wanted. This ability allowed us to make the application work for a specific process in the way that our process owners needed. 2. Social Collaboration: The application's unique feature of social collaboration was simply amazing. We have not seen this capability with any other QMS vendor. The Social Collaboration feature allowed us to set-up collaboration channels across locations, departments and product lines. We can now ask an expert from another location for advice or assign a task as part of a process rather than relying on out dated communication models. Our CAPA or Change process quality has improved dramatically. Before CQ, the sharing or collaboration of information across locations was almost non-existent. 3. Reporting: Clearly the best out there. CQ has a very good reporting platform. Creation of reports is easy and elegant. The report scheduling feature has saved us a lot of time running and delivering reports to managers a breeze. I have used some of the established QMS applications in the past. Usually, we have to revert to Crystal Reports or invest in expensive reporting tools after the QMS platform was deployed. The cost savings with this alone was more than what we paid for the CQ platform. 4. Customer Service: CQ's attitude of customer comes first rings true in every aspect of their dealings with us. They are there regardless of what the issues were and worked with us to address them promptly. I am now a big believer in CQ platform. I will root for their success as it has been a long time since I found a company with not only a strong product but very good customer service. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Great System - Overall rating: 3/5 - Reviewer: Kimberley C. - Verified reviewer: Yes - Industry: Biotechnology - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The interface. The system is easy to use. #### Cons When patches are deployed, they don't seem to fix every issue in a controlled environment. #### Vendor response Thank you for your review! We're delighted to hear that you find our system easy to use with a user-friendly interface. We appreciate your feedback and look forward to continuing to support your needs! Replied April 2024 ## More reviews [Next reviews](https://www.softwareadvice.com/crm/compliancequest-profile/reviews/?page=2) --- QualityQuest Reviews, Pros and Cons - 2026 Software Advice