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ComplianceQuest vs ACE

ComplianceQuest vs ACE

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Overall Rating
4.7 (100)
4.5 (140)
Ease-of-Use
4.6 / 5
4.5 / 5
Value for Money
4.6 / 5
4.5 / 5
Customer Support
4.6 / 5
4.6 / 5
Functionality
4.7 / 5
4.5 / 5
Last Review Written
December 19, 2024
November 7, 2023
Pros/Cons
  • Pros

  • The customer support has been amazing and they have been very helpful with the implementation and setup of the product.
  • The customer service is outstanding. The employees are very knowledgeable of the system and take the time to learn your business to ensure the proper solutions are deployed.
  • The implementation team offer many industry best practices as solutions to questions and are also highly competent in listening to your requirements and doing whatever is necessary to fulfill them.
  • Cons

  • There is no “mass” reassign for the entire platform. Reassignment must be managed by each module.
  • For years our incoming inspections was a manual process with the use of handwritten notes in folders. Today we no longer use folders and capture all the data in Salesforce using ComplianceQuest.
  • We began implementing Change Order, Controlled Document, and Training only to leave it mid-stream to implement Incident Management.
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  • Pros

  • Reliable product, great selling point with prospects, keeps current clients happy and makes them self sufficient. Would recommend to others in the business.
  • Our office has been using the system for 2.5 months and it is a very solid product, easy to navigate and user friendly. Interprose technical support has been awesome.
  • Furthermore, it's the finest system of any agency that I had to audit for the bank. The automation capacity is amazing.
  • Cons

  • No user manual, no outside explanation for anything. When an updates come out no fallow up on features.
  • Missing some features since it was not designed for my market requiring development cost.
  • Debtors can also login and dispute their debt, which loads the entire dispute right onto the account and updates credit reporting.
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Pricing Range
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$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
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Advisor Recommendations & User Awards
FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2024

N/A
Advisor Recommendations

Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.

4 Recommendations
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos