# Conclusion Software Reviews, Demo & Pricing - 2026 > Review of Conclusion Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/crm/conclusion-profile --- [Home](https://www.softwareadvice.com/) / [Service Desk Software](https://www.softwareadvice.com/service-desk/) / Conclusion Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/crm/conclusion-profile/reviews/) # Conclusion 2026: Benefits, Features & Pricing Wondering if Conclusion is right for your organization? Our Service Desk Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Conclusion 4.8 [(18)](https://www.softwareadvice.com/crm/conclusion-profile/reviews/) Pricing Pricing available upon request ### About Conclusion Conclusion is a cloud-based IT process management solution designed to help businesses automate requirements collection to project planning, tracking and quality management on a unified platform. Features include real-time updates, pipeline management, status tracking, approval process control, role-based permissions and notifications. The application provides workflows to help users submit forms, send e-mails and import Word files. It enables managers to prioritize tasks and allocate resources accordingly. Conclusion offers a collaborative workspace, which lets team members simultaneously plan and track project activities. Supervisors can also connect tasks to requirements and projects, monitoring the progress in real-time. Help desk executives can utilize custom forms and guidelines to streamline communication and identify high priority queries by using dynamic SLA views. Conclusion offers integration with various third-party platforms such as Kerberos, JIRA, Active Directory and more. Pricing is available on request and support is provided via email and phone. Wondering if Conclusion is right for your organization? Our Service Desk Software selection experts can help you in 15 minutes or less. ## Conclusion User Interface ## Popular Conclusion Alternatives Main Product Conclusion 4.8 [(18)](https://www.softwareadvice.com/crm/conclusion-profile/reviews/) Ratings Breakdown - 4.50Ease of use - 4.87Value for money - 4.83Customer support - 4.72Functionality Pricing Available upon request Get Price Alternative Product [monday.com AI Work Platform](https://www.softwareadvice.com/marketing/monday-com-profile/) 4.6 [(6072)](https://www.softwareadvice.com/marketing/monday-com-profile/reviews/) Ratings Breakdown - 4.48Ease of use - 4.28Value for money - 4.43Customer support - 4.46Functionality Pricing Starting at $9.00 per month Get Price Alternative Product [Bitrix24](https://www.softwareadvice.com/nonprofit/bitrix24-profile/) 4.2 [(997)](https://www.softwareadvice.com/nonprofit/bitrix24-profile/reviews/) Ratings Breakdown - 3.98Ease of use - 4.16Value for money - 3.97Customer support - 4.28Functionality Pricing Starting at $69.00 per month Get Price Alternative Product [ClickUp](https://www.softwareadvice.com/project-management/clickup-profile/) 4.6 [(4604)](https://www.softwareadvice.com/project-management/clickup-profile/reviews/) Ratings Breakdown - 4.34Ease of use - 4.59Value for money - 4.53Customer support - 4.57Functionality Pricing Starting at $10.00 per month Get Price Alternative Product [AppBase DCM & BPM Platform](https://www.softwareadvice.com/crm/appbase-dcm-and-bpm-platform-profile/) 5.0 [(3)](https://www.softwareadvice.com/crm/appbase-dcm-and-bpm-platform-profile/#reviews) Ratings Breakdown - 4.33Ease of use - 4.67Value for money - 5.0Customer support - 4.67Functionality Pricing Starting at $40.00 per month Get Price Alternative Product [Jira](https://www.softwareadvice.com/project-management/atlassian-jira-profile/) 4.4 [(15417)](https://www.softwareadvice.com/project-management/atlassian-jira-profile/reviews/) Ratings Breakdown - 4.08Ease of use - 4.28Value for money - 4.20Customer support - 4.44Functionality Pricing Starting at $7.91 per month Get Price ## Conclusion Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Basic Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Conclusion Features - Popular features found in Service Desk Change Management CMDB IT Asset Management Mobile Access Prioritization Problem Management Real-Time Notifications Remote Access/Control Reporting & Statistics Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management - More features of Conclusion Access Controls/Permissions Activity Dashboard Activity Tracking Agile Methodologies Alerts/Escalation Alerts/Notifications Analytics API Application Management Approval Process Control Asset Lifecycle Management Audit Trail Budgeting/Forecasting Bug Tracking Business Process Automation Business Process Control Calendar Management Campaign Management Chat/Messaging Collaboration Tools Commenting/Notes Communication Management Configurable Workflow Configuration Management Contact Management Contract/License Management CRM Customizable Branding Customizable Fields Customizable Forms Customizable Reports Customizable Templates Data Import/Export Data Visualization Defect Tracking Document Management Document Storage Drag & Drop Email Management Email Templates File Management Forms Automation Forms Management Graphical Workflow Editor Incident Management Interaction Tracking Inventory Management Knowledge Base Management Lead Management Lead Qualification Lifecycle Management Live Chat Monitoring Multi-Channel Communication Multiple Projects No-Code Process Change Tracking Process Modeling & Designing Procurement Management Progress Tracking Project Management Project Planning Project Tracking Project Workflow Quality Control Quotes/Estimates Real-Time Data Real-Time Reporting Real-Time Updates Reporting/Analytics Requirements Review Risk Management Role-Based Permissions Rules-Based Workflow Sales Pipeline Management Sales Reports Scheduled/Automated Reports Segmentation Service Catalog Single Sign On Stakeholder Defined Attributes Status Tracking Surveys & Feedback Task Management Task Planning Task Progress Tracking Template Management Templates Territory Management Third-Party Integrations To-Do List Traceability User Management Version Control Workflow Management ## Conclusion Integrations Microsoft Azure Integration rated undefined from -1 review Telegram Integration rated undefined from -1 review Slack Integration rated undefined from -1 review Jira Integration rated undefined from -1 review Bitbucket Integration rated undefined from -1 review ## Conclusion User Reviews Overall Rating 4.8 Ratings Breakdown 5 78% 4 22% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 4.5 Value for money 4.9 Customer support 4.8 Functionality 4.7 PG Pavel G. Verified reviewer Computer Software 51-200 employees Used daily for more than 2 years Review source Reviewed March 2019 Best platform to develop digital products 5 The main problem is communications between customers, product and project managers and our development team. Before implementation we had to use different systems for each team, make use a lot of email and messengers, constantly loosing track of tasks and documents. Eller helped us to move to single platform and to keep track of all tasks and finance, we improved our discipline and customer satisfaction. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The Eller has almost unique blend of task manager, instant messenger and powerful project management and Service desk functionality. We can have our development process in the same system without need to switch between different non-integrated applications. The user interface is also brilliant, it's very fast, lightweight and intuitive. Eller is a highly customisable platform, we have setup all our processes and customised forms to capture required data. Cons: The software is quite expensive, but affordable comparing to competitors. Read More JL Juraj L. Verified reviewer Consumer Services 11-50 employees Used daily for more than 2 years Reviewed October 2022 complex solution for very good price 5 Ratings Breakdown 4 Ease of use 5 Value for money 4 Customer support 4 Functionality Pros: Different areas like Project management, SD, CRM connected into one system with very good logic behind. Cons: Reporting could by better or some connectors to PowerBI or Excel would be great. Reasons for choosing Conclusion Better TCOBetter score of build-in SW functionality from requested finctionality Reasons for switching to Conclusion To manage processes in more standardize way, to get efficient processesTo share information in one system wihin the companyEliminate e-mail communicationTo manage Projects in standardize way - Agile as well as Waterfall type of projects Read More VR Verified Reviewer Telecommunications 1001-5000 employees Used daily for less than 2 years Reviewed September 2022 Good tool for end-to-end process 4 Testing and operation team is using it daily and are satisfy with usage. For new users it is taking significant time to get to daily routine workflow Ratings Breakdown 3 Ease of use 5 Value for money 4 Customer support 5 Functionality Pros: Easy processes once setuped, possible integration to many other tools Cons: Design and clear user journeys for not daily-used users is not easy. Configuration for non-tech advanced people is hard to achieve. Not enough detailed documentation Reasons for choosing Conclusion Price options and easy integration withing other company systems Read More TS Tomáš S. Verified reviewer Information Technology and Services 51-200 employees Used daily for more than 2 years Reviewed October 2022 Fast deployment and customization. 5 We use and implement conclusion for more then 6 years. Conclusion was wervy flexiblem, usefull and integrated tool from very begining but most interesting thing is continual improvement, new modules, new featues, rich and easier configuration. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Initial installation can be deployed and configured in hours. Users/Admins are able to customize and even develop new functionalities within hours or few days. Cons: There are many features and possibilities of configuration which may in the beginning cause the product very complex and difficult to use. There is no single or general methodology implemented in the basic configuration and it requires someone who strictly defines the processes. Reasons for switching to Conclusion We liked integrated modules of demand, project, test and incident management. Read More JK Josef K. Verified reviewer Information Technology and Services 10000+ employees Used daily for less than 2 years Reviewed September 2022 Conclusion to Conclusion 5 Conclusion is a large product with many interesting features. We like the simplicity of the technical deployment. Like any similar system, it brings with it difficulties with changes in user procedures, adaptation to product features, or the need to modify the product according to the needs of the organization. For us, the ability to customize and adapt to our needs is very interesting. This feature allows us to go both ways. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Efficient, very functional and customizable UI Low-code concept Useful integration to other systems A lot of standard features and function for demand, project management Interesting Task management with workflow Good notification system Cons: Improve UI features for low-code editing (better GUI editor, improve JS console) Improve gantt UI Improve program management Read More MM Matus M. Verified reviewer Information Technology and Services 51-200 employees Used daily for less than 2 years Reviewed October 2022 Conclusion is Cooperation 4 Working with the people who created Conclusion is very inspiring and I enjoy it. Ratings Breakdown 5 Ease of use 4 Customer support 4 Functionality Pros: Conclusion is very user friendly, very fast (real time data updates) and its use is intuitive and simple. It is easily configurable. Objects can be connected easily and working with Lifecycles is great. The possibilities for collaboration are amazing. Cons: Integration with business processes is not easy, because it was necessary to develop functionalities that conslusion did not have yet. So it was necessary to develop relatively many functionalities, or finish them off. But this is more a question of correct and clear specifications from the client's side. Reasons for switching to Conclusion Because of Lotus Notes :-) Read More JN Jiri N. Verified reviewer Telecommunications 1001-5000 employees Used daily for more than 2 years Review source Reviewed March 2019 Excellent tool for supporting all key IT processes 5 We have been using the Conclusion for 4 years and gradually we implemented full scope of available modules and functions. The Conclusion helps us to be more efficient and productive and we saved investment about 20% (no needed any additional supporting applications) and operational costs about almost 30%  (due to supporting costs and license maintenance costs). We can plan and synchronize projects each other, supervise test progress and deployment on production. The Conclusion provide us with all needed data for decision making and control our IT environment effectively. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: \- a comprehensive and compact IT management support tool - collaborative platform for business and IT staff - unique solution for business analysis preparation - effective sharing of all data for making decision - seamless integration of all modules - easy implementation and fast adoption Cons: \- there are no major flaws or issues - be aware that all comprehensive solutions require a preparation and effort Read More PŠ Petr Š. Verified reviewer Broadcast Media 51-200 employees Used daily for less than 2 years Reviewed September 2022 Eller Software in DCIT 4 Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: Eller software is easy to use. Improved our communication with customers and partners as well as internal processes. The system greatly reduced email sending. It is very intuitive and easy to administrate the system. The system is modern. Cons: At the moment, I can't remember any major system flaws. It probably means that I am satisfied with the system. Reasons for switching to Conclusion Our company decided to change the system for internal processes as well as have a better system for cooperation with our customers. Read More MM Michal M. Verified reviewer Information Services 2-10 employees Used daily for less than 2 years Reviewed October 2022 Nice tool for Requirement and Project Management 5 Ratings Breakdown 4 Ease of use 5 Customer support 5 Functionality Pros: What surprised me the most was scalability and the speed of Eller application. Cons: Well, what bothers me the most is disability of easily opening pages into new tab and missing friendly url. That would help me to work even faster and friendly URL would give me better understanding where I am (especially at the beginning of using the application) Read More IS Irina S. Verified reviewer Information Technology and Services 501-1000 employees Used daily for more than 2 years Review source Reviewed March 2019 Revolution framework and complete system 5 IT-service support management, lifecycle management settings and customizations. IT-equipment service company processes automatization through entire lifecycle: asset, workforce management, customer support, reporting. Integration of Conclusion Platform with financial system (procurements and stock processes) and Billing system (providing by Customer). Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Simple in understanding, using, integration and customizing working spaces. Easy to start. The new philosophy of project approach. Online data update. High performance. New approach in IT-architecture and data access. Cons: The product is new developed. There is not much information on the Internet about it. We had to use vendor support during the project implementation Read More Showing 1 - 10 of 18 Reviews [See All Reviews](https://www.softwareadvice.com/crm/conclusion-profile/reviews/) ## Other Top Recommended Service Desk Software [NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/) **4.7** (294) Recently recommended **22** times [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) **4.5** (751) Recently recommended **19** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4083) Recently recommended **14** times [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) **4.5** (520) Recently recommended **3** times Stuck Between Options? Our experts can help you compare Conclusion with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice