Confluence

RATING:

4.5

(3353)

About Confluence

Confluence is a project management solution that enables organizations to create, collaborate, organize and review project documents. The system offers both cloud-based and on-premise deployment. Confluence’s editor feature allows employees to create content such as meeting notes, product requirements and research reports. The solution enables managers to review and share feedback in documents themselves. Confluence’s knowledge management module provides users with a centralized repository to access and search relevant content according to project requirements. The system lets managers restrict access to confidential data and collaborate within closed groups. Users can publish, organize and access company information in a central location. Confluence's ...

Awards and Recognition

FrontRunner 2022
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Confluence Pricing

Confluence offers flexible pricing. $0 for teams up to 10 Standard: $5.50 per user/month Premium: $10.50 per user/month

Starting price: 

$55.00 per month

Free trial: 

Not Available

Free version: 

Available

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Confluence Reviews

Overall Rating

4.5

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Confluence

1 - 5 of 3,302 Reviews

Chris

Hospital & Health Care, 51 - 200 employees

Used less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed November 2020

Great way to share content and track project goals and outcomes

User Profile

Vinod

Verified reviewer

Shipbuilding, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2023

Modern day Knowledge Management Repository

It has greatly improved our team's ability to create, organize, and share information effectively. The platform's features such as real-time collaboration, version control, and content organization have enhanced our productivity and streamlined our workflows. While there may be some areas for improvement, such as more advanced formatting options and task management capabilities, the user-friendly interface and intuitive design have made it relatively easy to navigate and use. Additionally, the availability of integrations and Atlassian's support resources have helped us integrate Confluence with our existing business processes, further enhancing its value. Overall, Confluence has been an essential tool in facilitating knowledge sharing and enhancing collaboration within our organization.

PROS

Confluence is a powerful collaboration tool that offers several impactful features. Its most impactful features include the ability to create and organize content, collaborate in real-time, and have version control for easy tracking and reverting of changes. With a user-friendly interface and intuitive design, Confluence is generally considered easy to use, allowing users to navigate, create, and edit content seamlessly. As for integration with existing business processes, Confluence provides various integrations and APIs that make integration with other tools and systems relatively straightforward. It offers flexible options for customizations, allowing businesses to tailor the tool to their specific needs and workflows, thus facilitating a smooth integration process with existing business processes.

CONS

As an end user of Confluence, I find the tool to be quite robust for collaboration, but there are a few features that I feel could be improved or added. For instance, I would appreciate more advanced formatting options, better task management capabilities, and improved visualization options for data. Additionally, I must admit that certain aspects of the product, such as complex permissions settings and the learning curve associated with advanced features, can be difficult to use initially. When it comes to integrating Confluence with our existing business processes, the level of difficulty can vary based on the complexity of our processes and the specific integrations required. In some cases, it has been challenging and has required additional configuration or development efforts, but Atlassian does provide resources, documentation, and support to help facilitate the integration process.

Reason for choosing Confluence

Those are planning tool but confluence come with JIRA tool as KM application.

Reasons for switching to Confluence

Less features in Workday

User Profile

Sarah

Verified reviewer

Information Technology and Services, 10,000+ employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed November 2023

A superior collaborative workspace

The platform is accessible to anyone and has an open interface, letting our company set up collaborative spaces where staff can collaborate productively on a wide range of projects. It's reliable, and it made it easy to increase our property holdings. It may not be necessary to invest time and resources into teaching employees how to use Confluence because it may be extremely user-friendly.

PROS

Confluence's suite of team communication tools is crucial to any effort to increase output. It's a lot dependable and much cheaper than other options. It's essential equipment for anyone seeking total control over their team's overall performance.

CONS

It's a steep learning curve for our less tech-savvy customers to become proficient at working on our websites. The fact that the support staff is exclusively fluent in English may also be an inconvenience for some consumers. Integration with Azure DevOps is a little bit of a challenge.

Reasons for switching to Confluence

With Confluence's transparent workspace, teams can jointly develop, evaluate, and settle on plans to keep the work moving forward. Confluence allows you to embed spreadsheets, include diagrams, display design prototypes, and link with popular tools like Google Drive and Salesforce on the same page.

Soon Kit

Banking, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

5

FUNCTIONALITY

3

Reviewed March 2024

Professional Software for document and team files sharing

Room for inprovement. But its good security wins it over google doc.

PROS

Stable software, never crush before. all files are kept secured

CONS

User interface can be made more intuitive.

User Profile

Andrew

Verified reviewer

Internet, 11-50 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed June 2021

Practical Option for Atlassian Users

When paired directly with JIRA, the Confluence platform can be a very powerful tool in terms of organizing project documentation with active or archived projects. Unlike other JIRA add-ons, the ability to activate or deactivate the product at the individual user level makes it much more affordable and a solid value option. As a standalone product, however, Confluence falls shorts in terms of features and user interface when compared to other word processors or document cloud storage systems.

PROS

Confluence is a great option for existing Atlassian users looking to seamless integrate an active knowledge base into their project workflow. With direct connection to the JIRA project management platform, Confluence allows you to connect existing users directly to relevant project documentation. Its base functionality is fairly intuitive for novice users, and its advances permissions schemes allow you to create a variety of admin tiers that can restrict access to relevant users only. The integration between Confluence and JIRA is as simple as checking a box in the user admin panel.

CONS

As a general word processor, Confluence can be a little clunky when compared to the UX of similar processors such as Word of Google Docs. While its advanced features can be very useful for more experienced users, available tutorials can be difficult to come by and are often outdated. Like most Atlassian products, the bounty of features, settings, and schemes can be very overwhelming to the average user and are not overtly intuitive. Document organization can also be very confusing, as there are a variety of options to choose from when creating parent and child pages.

Reason for choosing Confluence

Direct integration with JIRA.

Reasons for switching to Confluence

Direct integration with JIRA.