# Confluence vs Freshdesk - 2026 Comparison - Software Advice > Confluence vs Freshdesk - See how these products stack up against each other with real user reviews, product feature comparisons and screenshots. Find out which one is best for your organization. Source: https://www.softwareadvice.com/crm/confluence-profile/vs/freshdesk --- [Home](https://www.softwareadvice.com/) / [Knowledge Base Software](https://www.softwareadvice.com/crm/knowledge-base-comparison/) / Confluence vs Freshdesk Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Updated June 10, 2026 # Confluence vs. Freshdesk: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Updated June 10, 2026 # Confluence vs. Freshdesk: 2026 Comparison Skip hours of research. 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Free Expert Guidance Real Human Advice 1M + Businesses Helped Product comparison Compare up to 3 products side-by-side + Add product [](https://www.softwareadvice.com/project-management/confluence-profile/) [Confluence](https://www.softwareadvice.com/project-management/confluence-profile/) 4.5 [(3686)](https://www.softwareadvice.com/project-management/confluence-profile/reviews/) Starting Price $5.42per month Free trial Free version Pros: - Team collaboration - Knowledge base creation Cons: - Slow performance - Search functionality issues Who uses Confluence Based on 3686 reviews - Popular among: Small businesses - Most common industry: IT & Software Development (46%) - Top use cases: Document Management (28%), Knowledge Management (21%) and Knowledge Base (17%) 74% of users recommend this product [](https://www.softwareadvice.com/crm/freshdesk-profile/) [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) 4.5 [(3440)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) Starting Price $19.00per month Free trial Free version Pros: - Customer Support - Ease of Use Cons: - Email Management - Reporting Who uses Freshdesk Based on 3440 reviews - Popular among: Small businesses - Most common industries: IT & Software Development (33%), Retail, Consumer Goods & Services (9%) and Professional Services (8%) - Top use cases: Help Desk (19%), Customer Service (10%) and Live Chat (8%) 81% of users recommend this product [](https://www.softwareadvice.com/project-management/confluence-profile/) Confluence 4.5 [(3686)](https://www.softwareadvice.com/project-management/confluence-profile/reviews/) [](https://www.softwareadvice.com/crm/freshdesk-profile/) Freshdesk 4.5 [(3440)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) + Add product Add product ## User satisfaction * * * 4.5 Based on 3,686 reviews Ease of use 4.3 Value for money 4.3 Customer support 4.3 Functionality 4.4 4.5 Based on 3,440 reviews Ease of use 4.5 Value for money 4.4 Customer support 4.5 Functionality 4.3 ## User interface * * * ## Key features Features selected based on 7,126 reviews from Knowledge Base * * * Access Controls/Permissions 4.4 Activity Dashboard N/A Alerts/Escalation N/A Automated Routing N/A Catalog Management 4.1 Collaboration Tools 4.5 Access Controls/Permissions 4.4 Activity Dashboard 4.9 Alerts/Escalation 4.4 Automated Routing 4.3 Catalog Management N/A Collaboration Tools 4.1 ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ## Integrations * * * [ Evernote TeamsNot enough reviews ](https://www.softwareadvice.com/project-management/evernote-profile/)[ Microsoft SharePointNot enough reviews ](https://www.softwareadvice.com/cms/microsoft-sharepoint-profile/)[ JiraIntegration rated 4.7 from 479 reviews ](https://www.softwareadvice.com/project-management/atlassian-jira-profile/) [ Campaign Monitor by MarigoldNot enough reviews ](https://www.softwareadvice.com/marketing/campaign-monitor-profile/)[ KlipsNot enough reviews ](https://www.softwareadvice.com/marketing/klipfolio-profile/)[ LocalizeNot enough reviews ](https://www.softwareadvice.com/marketing/localize-profile/) ## Reviews * * * KB Katie B.BAOil & Energy, 501-1000 employees "The Pro's of confluence is it allows you to store content about your products in the one place and it allows you put links on to the one page to have all your documentation for stakeholders to view and read easily. " May 7, 2026 SM SAJJAD M.Logistics ManagerHealth, Wellness and Fitness, 51-200 employees "Also, if you don't establish a strict page hierarchy early on, the file-sharing and space structures can become cluttered quickly." May 25, 2026 PR Patrick Joshua R.Business Process Excellence AnalystLogistics and Supply Chain, 201-500 employees "We appreciate how Freshdesk enables us to manage stakeholder inquiries more efficiently, making ticket handling faster and more manageable for the team." May 21, 2026 TB Tsvetelina B.Customer Support ManagerBanking, 51-200 employees "Ironically, Freshdesk’s own customer support can sometimes be slow to respond or provide generic answers when troubleshooting complex, tier-3 API integration issues. While the base plans are reasonably priced, the cost can escalate quickly once you start adding advanced features, extra marketplace apps, or collaborator licenses." May 21, 2026 ## Customer support * * * Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat ## Training options * * * In Person Live Online Webinars Documentation Videos In Person Live Online Webinars Documentation Videos ## Popular Comparisons * * * [Google Drive vs Confluence](https://www.softwareadvice.com/project-management/confluence-profile/vs/google-drive/)[Google Workspace vs Confluence](https://www.softwareadvice.com/project-management/confluence-profile/vs/google-workspace/)[Salesforce Sales Cloud vs Freshdesk](https://www.softwareadvice.com/compare/2764-Salesforce/vs/110247-freshdesk/)[Zendesk Suite vs Freshdesk](https://www.softwareadvice.com/compare/26892-Zendesk/vs/110247-freshdesk/)