ConnectWise CRM

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Ratings & Reviews

Overall Rating

4.07 / 5 (180)

3.57 / 5 (153)

Ease-of-Use

3.5 / 5

3.5 / 5

Value for Money

4.0 / 5

3.5 / 5

Customer Support

4.0 / 5

3.5 / 5

Functionality

4.0 / 5

3.5 / 5

Last Reviewed

May 19, 2020

November 24, 2019

Pros/Cons

  • Pros

  • I like that it connects with so many other apps to pull data and include in-depth information. The search functionality is really great to be able to look at recurring issues.

  • Fairy easy to learn and some Features are great like service board and scheduling. I like the ability to send my PO’s directly from the software.

  • Cons

  • Ramp up time, depending on your role, can be a bit lengthy, the training video's provided by ConnectWise are decent, but are sometimes lacking.

  • It is a complex program and the setup consultant was great but it is hard to know what you don't know. I would have liked more detailed help with the set up.

  • Pros

  • It was easy to navigate and had a large storage capacity.

  • Price makes it very competitive. Easy to use and pick up Good pipeline tools that can be used for forecasting

  • Cons

  • The learning curve for customization was daunting. But, it was more than worth the time to train us all.

  • The only thing that could be better is better reporting capabilities within Goldmine. The price could be a bit better as well.

Product Demo & Pricing

Demo

Pricing Range

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Advisor Recommendations & User Awards

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Number of times our advisors have recommended this product

(in the last 30 days)

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Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

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