ConnectWise CRM

NetSuite CRM

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Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.08 / 5 (183)

3.90 / 5 (180)

Ease-of-Use

3.5 / 5

4.0 / 5

Value for Money

4.0 / 5

3.5 / 5

Customer Support

4.0 / 5

3.5 / 5

Functionality

4.0 / 5

4.0 / 5

Last Reviewed

August 7, 2020

March 19, 2020

Pros/Cons

  • Pros

  • I like that it connects with so many other apps to pull data and include in-depth information. The search functionality is really great to be able to look at recurring issues.

  • Fairy easy to learn and some Features are great like service board and scheduling. I like the ability to send my PO’s directly from the software.

  • Cons

  • Ramp up time, depending on your role, can be a bit lengthy, the training video's provided by ConnectWise are decent, but are sometimes lacking.

  • It is a complex program and the setup consultant was great but it is hard to know what you don't know. I would have liked more detailed help with the set up.

  • Pros

  • I enjoy how all of the system works together in a uniform and congruent way.

  • Although we did not use this system past its initial free trial , it seemed fairly easy to use. Especially for new-comers to CRM systems.

  • Cons

  • Slowness and latency sometime other than that all good

  • I like everything about the product. But it would be better if same user could login from multiple PCs simultaneously.

Pricing

Pricing Range

What does it cost?

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Advisor Recommendations & User Awards

FrontRunners

N/A

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

77 Recommendations

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Product Demo & Screenshots

Product Demo