ConnectWise CRM

Nextiva CRM

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Ratings & Reviews

Overall Rating

4.08 / 5 (178)

4.41 / 5 (226)

Ease-of-Use

3.5 / 5

4.5 / 5

Value for Money

4.0 / 5

4.5 / 5

Customer Support

4.0 / 5

4.5 / 5

Functionality

4.0 / 5

4.5 / 5

Last Reviewed

March 25, 2020

April 3, 2020

Pros/Cons

  • Pros

  • I like that it connects with so many other apps to pull data and include in-depth information. The search functionality is really great to be able to look at recurring issues.

  • Easy to use. Powerful platform to manage all of our customer interactions. Integrates well with most of the key applications we use daily.

  • Cons

  • Ramp up time, depending on your role, can be a bit lengthy, the training video's provided by ConnectWise are decent, but are sometimes lacking.

  • It is a complex program and the setup consultant was great but it is hard to know what you don't know. I would have liked more detailed help with the set up.

  • Pros

  • Awesome App!! I regularly call clients in UK, USA, Australia and India and the call clarity is excellent and the cost is extremely low! Keeper up the good work!!

  • They did and do exactly what they said they would, in the amount of time that they said they would do it and there were no hidden fees. The service is great. The quality rocks!

  • Cons

  • Nextiva only had a few hit or miss moments in which case operations were suspended during heavy traffic times. Other than that, it is a great service they provide.

  • NextOS is not a cheap system. It’s great but it will cost in both money and the teams time to get set up.

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

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Number of times our advisors have recommended this product

(in the last 30 days)

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Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

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