ConnectWise CRM vs Really Simple Systems

ConnectWise CRM has 185 reviews and a rating of 4.06 / 5 vs Really Simple Systems which has 277 reviews and a rating of 4.41 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.06 / 5 (185)

4.41 / 5 (277)

Ease-of-Use

3.5 / 5

4.5 / 5

Value for Money

4.0 / 5

4.5 / 5

Customer Support

4.0 / 5

4.5 / 5

Functionality

4.0 / 5

4.0 / 5

Last Review Written

October 13, 2020

August 27, 2020

Pros/Cons

  • Pros

  • I like that it connects with so many other apps to pull data and include in-depth information. The search functionality is really great to be able to look at recurring issues.

  • Fairy easy to learn and some Features are great like service board and scheduling. I like the ability to send my PO’s directly from the software.

  • Cons

  • Ramp up time, depending on your role, can be a bit lengthy, the training video's provided by ConnectWise are decent, but are sometimes lacking.

  • It is a complex program and the setup consultant was great but it is hard to know what you don't know. I would have liked more detailed help with the set up.

  • Pros

  • Great price and support. Easy to understand and use.

  • Easy to customise to suit our needs and the support is fantastic and prompt

  • Cons

  • Its very manual and doesn't really let you sort with your own parameters/create your own invoice numbers. I think that the search option could be made easier.

  • The only real negative that I can think of is that you are unable to block holidays off to prevent inadvertently making appointments.

Pricing

Pricing Range

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Product Demo

Advisor Recommendations & User Awards

FrontRunners

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FrontRunners

2020

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2 Recommendations

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Pricing Guide

2020 CRM Software Pricing Guide

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux