ConnectWise CRM

SharpSpring

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Ratings & Reviews

Overall Rating

4.10 / 5 (176)

4.47 / 5 (533)

Ease-of-Use

3.5 / 5

4.0 / 5

Value for Money

4.0 / 5

4.5 / 5

Customer Support

4.0 / 5

4.5 / 5

Functionality

4.0 / 5

4.5 / 5

Last Reviewed

February 11, 2020

February 14, 2020

Pros/Cons

  • Pros

  • I like that it connects with so many other apps to pull data and include in-depth information. The search functionality is really great to be able to look at recurring issues.

  • It's easy to use. All of the reports that are offered are nice. It allows us to stay on top of our client issues to make sure nothing slips through the cracks.

  • Cons

  • Ramp up time, depending on your role, can be a bit lengthy, the training video's provided by ConnectWise are decent, but are sometimes lacking.

  • It is a complex program and the setup consultant was great but it is hard to know what you don't know. I would have liked more detailed help with the set up.

  • Pros

  • Easy to use, holds so much user information, and customer support is great.

  • Like that the layout is pretty intuitive. The price is nice as well. Customer service and inboarding was helpful.

  • Cons

  • Email editor and content calendar can be a little clunky, but customer service is very helpful to resolve issues

  • Visitor ID is still a bit primitive. SharpSpring is fairly candid about that. Still a great time-saver...but could be so much better!

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

N/A

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

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Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots