Software is easy to use - refunds are quick and easy and the recordings come in handy as well. I like that we can see what is gong on in real time and the account manger is super helpful.

Over time, the quality of the leads became worse and worse along with our pricing going up. Also, when I first started, I was ensured I was the only agent from my company working with Contactability.

It is easy to use and customize. The support you receive from the company is great.

We are seeing great conversion ratios with the leads we receive from Contactability. Also, the customer service has been excellent.

Great customer service and very easy to use system leads have been good compared to other cos.

I love the concept in theory. The idea of sending emails that I design to designated marketing lists is fantastic.

We have been using SmartFinancial leads for almost 2 weeks and I have been very impressed with things.

They focus on quality and exceptional customer service which is very important these days. It's nice to work with a company with such a positive and professional approach.

Great customer service, quick response from the sales contact, it is very easy to use and encompasses most of the return reasons we come across.

Do not use this lead company. Poor leads, poor system, poor customer service.

He has made this an amazing experience. He works with us to keep our campaigns where we want them and continue to move in the right direction.

Occasionally we will have a bad lead or two but that is normal with any lead source.

Their service is really good and they are constantly refining their process and filters.

Their customer service is also willing to work with you and they really tried to help me improve my ROI. The people I worked with with very professional and always helpful.

Sometimes the lead doesn't meet requirements or has poor driving record. A lot of times they refund the lead when this happens.

I have been incredibly impressed with contactability. Their pricing is very competitive, but their service sets them apart.

But when you have bad rules you don't lie to the customers about it. And then when they have the exact problem they were worried about, don't act like you went through it all and explained everything.

Six years in the business and this is the most impressed I have been with a lead company.

Very pleased with quality and customer service.

Great lead program with excellent return policy that is very user friendly.

Ease of use and customer assistance, very easy interface.

Intuitive functionality on the portal. Mostly self-servicing which I like.

You have to cancel before your funds are gone so there was no other option.

Really could have been a great experience if the follow through would have been better.

You will receive leads that are nowhere near what your filters should be. There will also be times when you will not receive credit for a bad lead.

Zendesk Sell: Mobility and Integration Solution.

System has limited functionalities. It mainly doesnt support SaaS business model and lacks certain key and also unimportant features.

Simple input for contact information for different clients and potential clients. Super easy to create deals and potential purchases for clients.

You can't go wrong with the price. Price plans to meet your budget.

Zendesk Sell is easy to use, pushes notifications where needed, and is great for small teams.

Very friendly UI, great software and can be customized.

From a team leadership perspective, Base CRM's ability to collaboration and seamlessly integrate in various aspects of a sales team are truly outstanding.

Does not support SaaS business model. Very overpriced in comparison to other options in the market.

Lack commonly functionalities other CRMs have. Poor reporting and extremely expensive for the poor reporting.

Finally something new and interesting from Zendesk.

Very streamlined and efficient, user-friendly and easy to customize, great customer service.

A straightforward, simple tool that allows good lead and deal management. Not many integrations but you can do a lot with custom API.

Email Syncing is not working as intended (however this could be an isolated issue due to something on my end - currently troubleshooting).

When it was BASE CRM the customer service was flawless now since zendesk took over there is little to no support. We dont even have a number to call.

Will you outgrow this app quickly or will it serve your needs well over the long term.

Our team really liked this tool over salesforce. There are a ton of really great options and features, along with a pretty easy to use UI.

Being able to read whole past interactions as well as see relevant sales data makes it a perfect choice for a small business.

There can be frustrating roadblocks, such as when there are similar names or the CRM gets confused, however this can usually be smoothed out fairly quickly.

I loved the ability to log the GPS for site visits. This feature was way ahead of the competition.

It is a great sales and client communication tool. The best feature is the mobile app for Android that integrates with your text messaging.

The overall experience with Zendesk sell has been really good, I would recommend it.

The support team is also very good and friendly, it always wants to help you to solve all your problems and are online 24/7.

For other businesses, it is not a good option. The system is ok despite its limitations, but the price should be halved for it to be worth it.

Zendesk sell have been one of the best CRM software that I have tested and used in the past. It has very friendly UI and can be customized to your liking.

I've tried many different CRM softwares until I found my favorite. This one would be on the worst side of the list.

No money refund when you pay for 7 years in a row prepaid and no access anymore for the period you paid for.

Google apps sync is really bad, users all over the world complain about the very poor solution it.

I've been using Base now for the past four years. I've found it easy to use and intuitive.

Base is really simple to use and has invested a lot in continuously making the user interface clean and intuitive. We really like the visualness of watching deals move through the pipeline.

Zendesk has the worst customer service, which is crazy because they are a customer service platform. Not many third-party integrations.

We liked Base because it does not cost too much and it is good with history. It also plugs with dropbox which is a good feature.

Automatic email, call, and text tracking, great full-featured mobile app, powerful and super intuitive web interface.

US Dollar

Contactability LeadManager is a cloud-based marketing platform that helps companies monitor leads as they move through the sales pipeline and keep track of closed deals. This solution features tools to manage engagement with potential and current customers.


Within their suite, Contactability delivers marketing and sales automation, customer service and support, self-service and call center. Their workflow helps agents and representatives schedule their daily tasks. Contactability integrates with third-party lead source and can capture leads from different web forms. Once the solution detects interest, prospects are pushed forward to a rep or re-routed to a nurturing program. Once the lead has become a customer, Contactability’s retention campaigns help stay connected with them via follow up calls and/or emails.


The calendar feature sends out reminders about upcoming calls or meetings. All interaction history on leads is recorded in the activity stream for future reference. Users can create custom fields and record data on the fly, and leads are tagged with dispositions for easy management.



LongDescription

Lead Capture

Lead Distribution

Pipeline Management

Source Tracking

Interaction Tracking

Lead Qualification

Prospecting Tools

Sales Pipeline Management

Lead Management

For Insurance Industry

Web browser (OS agnostic)

Windows 8

Chat

Self-Employed

2-10

11-50

51-200

Contactability

Live Online

Webinars

Zendesk Sell (formerly Base) is the web and mobile-based customer relationship management application that allows B2B and B2C sales professionals to manage sales, track leads and engage proactively with customers from anywhere. The system features a standalone sales automation module with options for integrated channel management and web self-service capabilities.


Zendesk Sell enables sales teams to capture, organize and properly track leads. Sales personnel can funnel leads from multiple sources including websites, spreadsheets or any marketing platform. Users can track sales and have full visibility into the sales pipeline with robust sales reporting feature.


Sales team leaders can monitor sales process by managing regions and teams through Base. Users can establish and monitor quotas and goals for specific teams and reps, all via smartphone or other mobile devices.


Zendesk Sell has native applications for iOS, Android and Windows phones. The solution can also integrate with MailChimp. The system is suitable for small to midsize companies across most industries looking for a mobile CRM solution.



Support Ticket Management

Content Delivery

Cataloging/Categorization

Customer Surveys

Forecasting

Meeting Management

Internal Chat Integration

Presentation Tools

Mobile Alerts

Performance Management

Document Storage

Access Controls/Permissions

Activity Tracking

Data Synchronization

Customer Segmentation

Customer Service Analytics

Referral Tracking

Task Scheduling

Calendar/Reminder System

Auto-Dialer

Knowledge Management

Customer Database

Call Recording

Calendar Management

Goal Management

Customizable Fields

Collaboration Tools

Automated Routing

Activity Management

Sales Trend Analysis

Template Management

Data Import/Export

Email Tracking

Customer Support

Lead Generation

Email Templates

Self Service Portal

Contact Management

XML/RSS

Opportunity Management

Content Management

Configurable Workflow

Multi-Currency

Email Marketing

Mobile Access

Sales Reports

Dashboard Creation

Real Time Data

Performance Metrics

Routing

Territory Management

Training Management

Shared Contacts

Marketing Automation

Proposal Management

Role-Based Permissions

Request Escalation

Social Media Integration

Lead Segmentation

Real-Time Notifications

Workflow Management

Real Time Updates

Email Management

Website Integration

Event Triggered Actions

Visual Analytics

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Predictive Analytics

Knowledge Base Management

Segmentation

Data Visualization

Reminders

Chat/Messaging

Customizable Templates

Calendar Sync

For Sales Teams/Organizations

Lead Nurturing

Web Forms

Sales Onboarding & Training

Goal Setting/Tracking

Reporting/Analytics

Contact Database

Batch Processing

Prioritization

Customizable Forms

Quotes/Estimates

Drag & Drop

Mac OS

Solaris

14-day free trial, no credit card required.

Starter: $45 per seat, per month

Professional: $95 per seat, per month

Enterprise: $145 per seat, per month

All plans are billed annually. Add-ons are also available for an additional cost.

Contactability vs Zendesk Sell

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