Copper

Help Scout

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Ratings & Reviews

Overall Rating

4.36 / 5 (410)

4.71 / 5 (156)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.0 / 5

4.5 / 5

Customer Support

4.5 / 5

5.0 / 5

Functionality

4.0 / 5

4.5 / 5

Last Reviewed

July 2, 2020

July 9, 2020

Pros/Cons

  • Pros

  • It's very easy to use, loads quickly and I love that the mobile version allows me to do everything I need to do even when I'm away from my desktop.

  • Very streamlined. No extra "features" that muddy the waters. Fast, responsive. Great customer service.

  • Cons

  • some of the reporting is limited, or not as easy to generate out of the box. Work with account manager is helpful here.

  • There are always little things here and there that I'd like to tweak, but overall I am very happy with the system.

  • Pros

  • Extremely intuitive and easy to use. Learning to use Help Scout takes very little time at all. I enjoy the overall UI and simplicity.

  • Help scout is easy to use. Tickets are easy to assign and manage. Setup is a breeze. And support is quick to reply. I also like all the integration options.

  • Cons

  • - wish that the interface could be a little more customized for our specific needs - really don't have any downsides to it - it's a great product

  • The tags are helpful but they can't be exported which China makes it difficult to track or manage their use.

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

N/A

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

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Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots