CRMnext Software


CRMnext is a cloud-based customer relationship management (CRM) solution that helps businesses manage customer-related processes, from lead capture to post-sale. Key features include marketing solutions, process management, analytics and ScreenFlow designer.

CRMnext’s marketing management feature allows for the tracking of marketing activities along with return on investment (ROI) analysis of marketing campaigns. It can also generate real-time personalized messages for each customer inquiry.

This software generates extensive customer profiles to provide a 360 view of product holdings, wallet share, upselling and cross-selling. It also performs real-time sentiment analysis of customer behavior and trending topics on social media. The customer self-service portal captures sales leads, service requests and provides access to troubleshooting literature.

Support is available via email, phone and through an online knowledge base consisting of blogs, whitepapers, and a learning center.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Mac OS , Linux , HP-UX , AIX , Solaris , Unix , IBM OS/400 , Web browser (OS agnostic) , Windows 2000 , Windows 8

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  • Ajay from Gangal solutions

    Number of employees: 11-50 employees

    June 2016

    Fantastic to use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    A very good CRM software with updated concepts and user friendly UI. It has been deployed for some of the largest banking names of the world.

    Pros

    Automatic upgrade and easy to integrate features

    Cons

    N/A

    Review Source: Capterra
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