CRMnext Software


CRMnext is a Web-based platform that helps improve customer-related processes, from lead capture to post-sale. It was the winner of Gartner’s CRM Excellence Award in 2014.

CRMnext’s marketing management feature allows for the complete tracking of marketing activities along with return on investment (ROI) analysis of each marketing campaign. It can also generate real-time personalized messages for each customer inquiry.

This software generates extensive customer profiles to provide a 360 view of product holdings, wallet share, upselling and cross selling. It also performs real-time sentiment analysis of customer behavior and trending topics on social media. The customer self-service portal captures sales leads, service requests and provides access to troubleshooting literature.


CRMnext - Contact details
  • CRMnext - Contact details
    Contact details
  • CRMnext - CRM mobility
    CRM mobility
  • CRMnext - Sales forecast
    Sales forecast
  • CRMnext - Sales management
    Sales management
  • CRMnext - Social performance management
    Social performance management
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8

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Ajay from Gangal solutions
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2016

June 2016

Fantastic to use



Product Quality

Customer Support

Value for Money

Product Quality
Value for Money

A very good CRM software with updated concepts and user friendly UI.
It has been deployed for some of the largest banking names of the world.


Automatic upgrade and easy to integrate features



Advice to Others

Installation options of On Cloud as well as On premise

Review Source: Capterra