CRMnext is a cloud-based customer relationship management (CRM) solution that helps businesses manage customer-related processes, from lead capture to post-sale. Key features include marketing solutions, process management, analytics and ScreenFlow designer.

CRMnext’s marketing management feature allows for the tracking of marketing activities along with return on investment (ROI) analysis of marketing campaigns. It can also generate real-time personalized messages for each customer inquiry.

This software generates extensive customer profiles to provide a 360 view of product holdings, wallet share, upselling and cross-selling. It also performs real-time sentiment analysis of customer behavior and trending topics on social media. The customer self-service portal captures sales leads, service requests and provides access to troubleshooting literature.

Support is available via email, phone and through an online knowledge base consisting of blogs, whitepapers, and a learning center.



1 Reviews of CRMnext

Overall rating

5.0 / 5 stars

Showing 1 - 1 of 1 reviews

June 2016

Ajay from Gangal solutions

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2016

Fantastic to use

A very good CRM software with updated concepts and user friendly UI. It has been deployed for some of the largest banking names of the world.

Pros

Automatic upgrade and easy to integrate features

Cons

N/A