CRMnext Software


 

CRMnext is a cloud-based customer relationship management (CRM) solution that helps businesses manage customer-related processes, from lead capture to post-sale. Key features include marketing solutions, process management, analytics and ScreenFlow designer.

CRMnext’s marketing management feature allows for the tracking of marketing activities along with return on investment (ROI) analysis of marketing campaigns. It can also generate real-time personalized messages for each customer inquiry.

This software generates extensive customer profiles to provide a 360 view of product holdings, wallet share, upselling and cross-selling. It also performs real-time sentiment analysis of customer behavior and trending topics on social media. The customer self-service portal captures sales leads, service requests and provides access to troubleshooting literature.

Support is available via email, phone and through an online knowledge base consisting of blogs, whitepapers, and a learning center.

 

CRMnext - Contact details
 
  • CRMnext - Contact details
    Contact details
  • CRMnext - CRM mobility
    CRM mobility
  • CRMnext - Sales forecast
    Sales forecast
  • CRMnext - Sales management
    Sales management
  • CRMnext - Social performance management
    Social performance management
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8

1 Review of CRMnext

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Ajay from Gangal solutions
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2016

June 2016

Fantastic to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

A very good CRM software with updated concepts and user friendly UI.
It has been deployed for some of the largest banking names of the world.

Pros

Automatic upgrade and easy to integrate features

Cons

N/A

Advice to Others

Installation options of On Cloud as well as On premise

Review Source: Capterra