All Customer.io Reviews
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Customer.io Reviews
Reviews Summary
Overall Rating
4.7Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.3
Customer Support
4.5
Value for money
4.3
Functionality
4.3
Pros
"Very configurable, good tracking of comms, including Human vs Machine Opened statuses on emails."
"It’s reliable and scalable, though it takes effort to master, and pricing can be steep for newcomers."
"Its complete environment, allowing you to perform all your marketing, newsletter and scripting tasks with ease"
Cons
"Lack of options for email design in comparison to other platforms."
"Some of the UI choices over time have become worst, like elements covering crucial elements (eg. minimap when editing an email), and their push to become more of a CDP than a marketing software has made the platform more cluttered for those who, like me, want to use it for marketing automation."
"Template editing is also not straightforward for non-power-users."
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