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Customer.io vs Gmail
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.4 / 5
4.8 / 5
Value for Money
4.3 / 5
4.8 / 5
Customer Support
4.6 / 5
4.5 / 5
Functionality
4.4 / 5
4.7 / 5
Last Review Written
December 31, 2024
March 20, 2025
Pros/Cons
Pros
- We are mainly using C.io for lead nurturing purposes. We are quite confident with the fact they will improve their product with better reporting features.
- I can clearly see the difference now, and I'm happy to pay more for the ability to engage my customers more effectively and access a wider range of marketing features, all in one place.
- The features and capabilities offered are great for the price. Strong Customer Service as well.
Cons
- The only negative i could see is that the application only allows you to send 50 emails at a time and for a large customer base this makes it more time consuming.
- Minimal pre-packaged layouts; layout design requires knowledge of CSS. Lack of workflow cloning or replication creates unnecessary work.
- The creating emails part does get tedious at times. The drag and drop builder isn't the easiest to use.
Pros
- I love that Gmail is easy to use and has great features. It has auto-complete, it is easy to organize folders and search, and the interface is great.
- Gmail is like my childhood best friend, she is reliable, always available, I can talk to her about things I cant tell other people.
- This helps alot in my day to day activities at work. I send similar emails to many of my our customers, so it is super helpful to have saved responses that I can put in my "back pocket" for later use.
Cons
- The one thing that I dislike the most is all the spam emails I receive. Even after deleting them I always seem to have tons of spam in my mailbox.
- The only downside is the access to the Spam folder that needs to be expanded to view, making it difficult for ordinary users to find.
- I dislike that Gmail does not always filter Spam correctly. Sometimes, valid emails end up in my Spam folder.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2024
N/A
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
N/A
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
