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Customer.io vs Pipedrive

Customer.io vs Pipedrive

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Overall Rating
4.7 (81)
4.5 (3034)
Ease-of-Use
4.4 / 5
4.5 / 5
Value for Money
4.3 / 5
4.4 / 5
Customer Support
4.6 / 5
4.4 / 5
Functionality
4.4 / 5
4.3 / 5
Last Review Written
December 31, 2024
January 18, 2025
Pros/Cons
  • Pros

  • We are mainly using C.io for lead nurturing purposes. We are quite confident with the fact they will improve their product with better reporting features.
  • I can clearly see the difference now, and I'm happy to pay more for the ability to engage my customers more effectively and access a wider range of marketing features, all in one place.
  • The features and capabilities offered are great for the price. Strong Customer Service as well.
  • Cons

  • The only negative i could see is that the application only allows you to send 50 emails at a time and for a large customer base this makes it more time consuming.
  • Minimal pre-packaged layouts; layout design requires knowledge of CSS. Lack of workflow cloning or replication creates unnecessary work.
  • The creating emails part does get tedious at times. The drag and drop builder isn't the easiest to use.
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  • Pros

  • I like the reliability of Pipedrive. It has been and amazing customer engagement tool that has been working so well.
  • What I really love about Pipedrive is how highly customizable it is. You have the ability to tailor the software to your specific needs, which is a huge advantage.
  • Pipedrive's many effective and useful functions make it one of the best sales tools for storing contacts and service prices and tracking sales progress.
  • Cons

  • Everyone was stepping on each other's toes and had no idea who was called and what was discussed. Some inquiries were never replied to (just lost).
  • I would have stuck with this software if it had not merged my calendars and copied things from previous years causing me a lot of stress, headache, and confusion with my day to day tasks.
  • Bit costly and being a beginner it was bit difficult for creating filters and objects. Enabling few functionalities for certain teams are missing.
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Pricing Range
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$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
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Product Screenshot
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Advisor Recommendations & User Awards
FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2024

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Advisor Recommendations

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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos