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Salesforce Sales Cloud
Salesforce Sales Cloud
Grow your revenue and profits with intelligent sales automation with Sales Cloud. Help every rep be more efficient. Close more deals. Collect cash faster. Boost growth and profit with intelligent automation and integrated tools fr...Read more about Salesforce Sales Cloud
Shape
Shape
Shape's cloud-based solution offers tools designed to manage online marketing and promotions, capture leads from online sources, organize sales pipelines, connect with customers and automate everyday tasks. Shape is suitable for b...Read more about Shape
Claritysoft CRM
Claritysoft CRM
FrontRunners 2024
Claritysoft is a cloud-based customer relationship management (CRM) solution designed for midsize and large enterprise businesses. It offers sales automation, customer service and support, marketing automation and social CRM withi...Read more about Claritysoft CRM
FreeAgent CRM
FreeAgent CRM
FreeAgent CRM is a fully-featured CRM that helps your team get organized, gain visibility into day-to-day work, and get more done with a powerful, easy-to-use sales platform your sales team will actually love. Work smarter and f...Read more about FreeAgent CRM
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SugarCRM
SugarCRM
SugarCRM is a Customer Relationship Management (CRM) platform, expertly crafted to enhance interactions with prospects and customers while accelerating sales success. Renowned for its cost-effectiveness, this potent solution enabl...Read more about SugarCRM
Creatio CRM
Creatio CRM
FrontRunners 2024
Creatio is a global vendor of a no-code platform to automate workflows and CRM with a maximum degree of freedom. Creatio offering includes a no-code platform (Studio Creatio), CRM applications (Marketing, Sales and Service), indus...Read more about Creatio CRM
Issuetrak
Issuetrak
FrontRunners 2024
Issuetrak is a flexible issue tracking software solution that can be configured to suit the needs of a variety of industries and usages, including IT Help Desk, Customer Support, Project Management, and more. Issuetrak can be dep...Read more about Issuetrak
TeamSupport
TeamSupport
TeamSupport is a robust customer support solution designed to improve customer satisfaction, simplify workflows, and make agents’ lives easier. We empower teams of all sizes to consolidate channels, shorten time to resolution, col...Read more about TeamSupport
Tidio
Tidio
FrontRunners 2024
Tidio Chat is a cloud-based live chat platform suitable for integration into any company’s website. It includes a customizable interface that lets companies make the live chat interface match the look and feel of existing online a...Read more about Tidio
Vivantio
Vivantio
Founded in 2003, Vivantio is a leading provider of service management software for both internal- and external-facing teams. Centralize your service operations across IT, HR, GRC, Facilities, Finance, Legal and B2B Customer Suppor...Read more about Vivantio
Webex
Webex
Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, engaging, inclusive and intelligent experience. Seamless collaboration across devices, locations and organizations • Use any computer, t...Read more about Webex
Dynamics 365
Dynamics 365
Microsoft Dynamics 365 is a cloud-based CRM ecosystem for small, medium and enterprise organizations, with a focus on Sales, Field Service, Customer Service complete with strong integrations with Microsoft’s other Office 365 offer...Read more about Dynamics 365
Zendesk Suite
Zendesk Suite
FrontRunners 2024
Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities. The solution offers a customizable front-end portal, live chat features an...Read more about Zendesk Suite
Freshdesk
Freshdesk
FrontRunners 2024
Freshdesk is a cloud-based customer service software that helps businesses provide effortless service across every customer touchpoint. Freshdesk empowers businesses to monitor customer conversations across email, phone, chat, soc...Read more about Freshdesk
Zoho Desk
Zoho Desk
FrontRunners 2024
Zoho Desk is a cloud-based help desk solution from Zoho Corporation, catering to businesses of all sizes. Key features include management of customer support tickets, a customer support portal, contract management and report creat...Read more about Zoho Desk
ConnectWise ScreenConnect
ConnectWise ScreenConnect
ConnectWise ScreenConnect (formerly ConnectWise Control) is a cloud-based operations management solution that allows technicians to perform remote support, gain remote access and run remote meetings. It acts as a meeting point for...Read more about ConnectWise ScreenConnect
LiveChat
LiveChat
FrontRunners 2024
LiveChat is an all-in-one customer service platform helping brands deliver superb customer service while boosting their sales. LiveChat is intuitive, easy to use, and fully customizable, to naturally blend in with any website. Wit...Read more about LiveChat
LiveAgent
LiveAgent
FrontRunners 2024
LiveAgent is an online Help Desk solution for e-commerce businesses at the small and midsize levels. The platform offers live chat application, ticket management, online self-service portals, and change and license management, all...Read more about LiveAgent
NetSuite
NetSuite
With an integrated system that includes ERP, financials, commerce, inventory management, HR, PSA, supply chain management, CRM and more – NetSuite enables fast-growing businesses across all industries to work more effectively by a...Read more about NetSuite
Intercom
Intercom
Intercom is the only complete Customer Service solution that provides a seamless customer experience across automation and human support, delivering increased customer satisfaction while reducing costs. We're building a future whe...Read more about Intercom
Zoho Assist
Zoho Assist
Zoho Assist is a cloud-based remote support software designed for organizations of all sizes. The solution allows IT technicians to remotely support customers all across the globe. Key features of Zoho Assist include file transf...Read more about Zoho Assist
Bitrix24
Bitrix24
Bitrix24 is an online workspace for small, medium, and large businesses. It features over 35 cross-integrated tools, including CRM, tasks, Kanban board, Gantt chart, messenger, video calls, file storage, workflow automation, and m...Read more about Bitrix24
Odoo
Odoo
Odoo is the #1 open-source integrated business apps suite. Main apps include Website Builder, eCommerce, CRM, Accounting, Project Management, Warehouse Management, Manufacturing, Human Resources, and Marketing. There is an app for...Read more about Odoo
Salesforce Service Cloud
Salesforce Service Cloud
FrontRunners 2024
Service Cloud from Salesforce is a cloud-based customer service management solution that is designed to initiate customer service activities from anywhere. Built on the Salesforce1 Platform, Service Cloud works to centralise and o...Read more about Salesforce Service Cloud
Act!
Act!
Act! Premium, a powerful CRM and Marketing Automation tool in one platform, is perfect for small and midsize businesses looking to market better, sell more, and create customers for life. With unparalleled flexibility and freedom ...Read more about Act!
Talkdesk
Talkdesk
Talkdesk is a cloud-based call center solution that helps businesses improve customer satisfaction while simultaneously reducing customer support costs. It uses interactive voice response (IVR), automatic call distribution (ACD) a...Read more about Talkdesk
Apptivo
Apptivo
FrontRunners 2024
Apptivo is a cloud-based suite of applications designed to help small businesses manage a range of functions including financials, human resources and supply chain management. Apptivo’s customer relationship management (CRM) app...Read more about Apptivo
EngageBay CRM
EngageBay CRM
FrontRunners 2024
EngageBay is an integrated marketing, sales, support and CRM solution designed to help small to midsize enterprises acquire, engage and convert website visitors into customers. The cloud-based platform lets businesses use marketin...Read more about EngageBay CRM
JIRA Service Management
JIRA Service Management
Formerly known as Jira Service Desk, Jira Service Management is an IT service management solution that unlocks high-velocity teams. IT is in the midst of rapid transformation to build capabilities that enable quick delivery of ...Read more about JIRA Service Management
Userlike
Userlike
Userlike is the leading software for live chat and customer messaging in Germany that offers businesses a central inbox for all messaging channels such as website chat, WhatsApp, Facebook Messenger, SMS and more. From here, all me...Read more about Userlike
SolarWinds Service Desk
SolarWinds Service Desk
SolarWinds Service Desk is suitable for companies seeking a help desk solution that offers IT service management (ITSM) functionalities. SolarWinds Service Desk offers comprehensive service desk functionality that helps businesses...Read more about SolarWinds Service Desk
NICE CXone
NICE CXone
Organizations around the world are striving to deliver the ultimate customer experience, strengthen brand value, and boost efficiency. NICE CXone empowers brands to achieve these objectives on one interaction-centric platform with...Read more about NICE CXone
Agile CRM
Agile CRM
Agile CRM is a cloud-based customer relationship management (CRM) solution designed for small and midsize businesses. It offers contact management, telephony tools, appointment scheduling, marketing automation, project management,...Read more about Agile CRM
Spotler CRM
Spotler CRM
Spotler CRM is an easy to use cloud CRM system designed for small and mid-sized organizations, yet also perfect for larger teams. There’s a customizable Sales CRM, plus options for Marketing and Service tools and integrations - so...Read more about Spotler CRM
FixMe.IT
FixMe.IT
FixMe.IT is a remote support software that enables users to connect to any remote computer. It caters to users from sole proprietors to global corporations across multiple sectors and industries. FixMe.IT features include mul...Read more about FixMe.IT
Smartsupp
Smartsupp
Drive your online sales through conversations. Smartsupp helps businesses deliver a personalized online shopping experience that drives sales by combining live chat, chatbots and video recordings, allowing you to genuinely connec...Read more about Smartsupp
Vtiger CRM
Vtiger CRM
Vtiger CRM offers a single, unified CRM for sales, customer support and marketing teams. Vtiger CRM can be used across the entire customer lifecycle, and it allows marketing teams to capture and nurture leads, sales teams to score...Read more about Vtiger CRM
Pipefy
Pipefy
Pipefy is the low-code process automation platform that increases team productivity, centralizes data, and optimizes processes for teams in Procurement, Finance, HR, IT, and more. Pipefy is designed to make security, integration...Read more about Pipefy
Kixie PowerCall
Kixie PowerCall
Welcome to Kixie, the sales engagement platform that revolutionizes the way you do business. Designed to supercharge your sales performance, Kixie offers ultra-reliable and easily automated calling and texting features that seamle...Read more about Kixie PowerCall
Front
Front
FrontRunners 2024
Front is a customer operations platform that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer communication by combining the efficiency of a help desk and the...Read more about Front
SAP Customer Experience
SAP Customer Experience
SAP Customer Experience is a cloud-based customer relationship management solution that helps small and mid-size businesses manage communication and interactions with existing and potential customers. It helps businesses to manage...Read more about SAP Customer Experience
Yonyx
Yonyx
Yonyx is a cloud-based solution designed to help call centers and customer service businesses create and manage interactive guides for technical support, telemarketing, lead qualification, compliance and other processes. The platf...Read more about Yonyx
Genesys Cloud CX
Genesys Cloud CX
Genesys Cloud CX™ cloud contact center software transforms your customer experience. It connects data across teams, tools, interactions so you have actionable insights to address customers problems with ease on any channel, at any...Read more about Genesys Cloud CX
KnowledgeOwl
KnowledgeOwl
KnowledgeOwl is a cloud-based knowledge management solution that is suitable for businesses of all sizes. It is industry agnostic and is most useful to human resources (HR) and customer service departments. Core features include k...Read more about KnowledgeOwl
Help Scout
Help Scout
Help Scout is a dedicated customer support platform built for growing teams to deliver best-in-class customer service. When you sign up you get access to an entire suite of tools, all optimized specifically for customer support. ...Read more about Help Scout
Tempo Timesheets
Tempo Timesheets
Tempo Timesheets: Effortless Time Tracking and Reporting in Jira Track time online, generate reliable reports, and streamline invoicing with Tempo Timesheets. Use the mobile app to track time on-the-go. Log time quickly by draggi...Read more about Tempo Timesheets
Salesforce Starter
Salesforce Starter
With Salesforce Starter, find more leads, win more deals, and keep customers happy with out-of-the-box tools built into the world’s #1 CRM suite. Introducing the all-in-one, easy-to-use solutions that bring marketing, sales, and s...Read more about Salesforce Starter
Superchat
Superchat
Superchat gives businesses the tools they need to communicate efficiently with customers. The comprehensive messaging suite provides the tools needed to create a unique customer experience. The most relevant communication and mess...Read more about Superchat
Lucky Orange
Lucky Orange
Lucky Orange is a suite of conversion optimization tools designed to help businesses track and engage with visitors using heatmaps, dashboards, live chat, polls and more. Administrators can gain insights into problematic areas wit...Read more about Lucky Orange
HelpCrunch
HelpCrunch
HelpCrunch is a customer communication platform combining live chat, email marketing automation and a help desk in one solution. The solution helps support, sales and marketing teams to acquire, convert leads and support their cus...Read more about HelpCrunch
JustCall
JustCall
JustCall is a powerful AI-driven customer communication platform enabling instant connections through Voice, SMS, and WhatsApp. It simplifies workflow automation and team coaching within a unified interface, seamlessly integrating...Read more about JustCall
Accelo
Accelo
FrontRunners 2024
Accelo is used and loved by professional service businesses around the world to manage their client work, profitably. The end-to-end cloud-based platform manages all aspects of client work delivery, from prospect to payment, inc...Read more about Accelo
Kayako
Kayako
Kayako is a cloud-based customer support platform that integrates various support channels such as email, live chat and phone calls. This integration helps users manage multi-channel customer support and assists with internal and ...Read more about Kayako
Textline
Textline
FrontRunners 2024
Textline is a cloud-based text messaging solution, which enables businesses to connect with clients using phone numbers. Customer support teams can and include images, emojis, URLs and other file attachments within messages. Key ...Read more about Textline
HubSpot Service Hub
HubSpot Service Hub
FrontRunners 2024
Service Hub is a cloud-based customer service platform designed for small to large businesses manage contacts, requests, deals, appointment schedules and more. Key features include reporting, lead generation, marketing automation ...Read more about HubSpot Service Hub
GreenRope
GreenRope
GreenRope is a customer relationship management (CRM) solution best suited for small business owners in all industries looking to consolidate their email marketing, social media, sales, event and project management into a single c...Read more about GreenRope
TenFold
TenFold
Tenfold is a computer-telephony integration (CTI) solution that integrates Salesforce and Microsoft Dynamics CRM with most major phone systems. Tenfold delivers CTI features like click-to-call, automatic call logging and call...Read more about TenFold
ServiceNow Customer Service Management
ServiceNow Customer Service Management
ServiceNow Customer Service Management (CSM) is a cloud-based product that helps businesses deliver frictionless customer experiences and connect the entire enterprise. It provides a range of features such as case management, anal...Read more about ServiceNow Customer Service Management
Tiledesk
Tiledesk
FrontRunners 2024
Using Tiledesk, businesses can create a chatbot on website and use it to generate leads for their business. It contains an AI-powered bot to automate customer support and engagement on all your digital channels: from your website ...Read more about Tiledesk
Bookafy
Bookafy
Bookafy has one of the most robust feature sets in the market. From a complete white label version for resellers and enterprise clients, to an out-of-the-box solution that supports 32 languages in 180 countries. Try Bookafy today!...Read more about Bookafy
UJET
UJET
UJET is a cloud-based call center application that integrates with customer relationship management (CRM) solutions. It offers both voice and chat channels for customers to reach their support agents. Users can connect with agents...Read more about UJET
Avochato
Avochato
Avochato is a messaging and reputation management solution designed for companies of all sizes. It offers customer review management, response management, review monitoring and reporting functionalities within a suite. The product...Read more about Avochato
SuperOffice CRM
SuperOffice CRM
SuperOffice CRM is a customer relationship management (CRM) solution that caters to midsize businesses across various industries such as financial services, recruitment, manufacturing, hospitality and more. Key features inclu...Read more about SuperOffice CRM
Gladly
Gladly
FrontRunners 2024
Gladly is a customer service platform for B2C companies to maximize the lifetime value of their customers. Rated the easiest-to-use help desk software, Gladly is an all-in-one platform for agents to respond to customers across all...Read more about Gladly
Medallia Concierge
Medallia Concierge
Zingle is a cloud-based SMS messaging platform that allows users to communicate with their customers via text message and other mobile messaging channels. It is suitable for businesses of all sizes. Key features include conta...Read more about Medallia Concierge
Web Help Desk
Web Help Desk
SolarWinds Web Help Desk is a cloud-based ticketing and asset management solution that gives businesses tools for service management from request to resolution. Web Help Desk assists businesses in the following key areas of suppor...Read more about Web Help Desk
Hiver
Hiver
Hiver is the world’s first helpdesk built for Google Workspace. Hiver helps teams deliver fast and empathetic customer service, right from the tool they are already familiar with - Gmail. This means they can assign, track, and col...Read more about Hiver
Deskero
Deskero
Deskero by Nabra is a cloud-based help desk management solution designed for businesses of all sizes. It offers ticketing, multi-channel support, social media and chat support and reporting functionalities within a suite. Phone, A...Read more about Deskero
Acctivate Inventory Management
Acctivate Inventory Management
Built for growing product-selling businesses using QuickBooks, Acctivate is a premium inventory management & multi-channel order fulfillment add-on that helps you focus on growth without operational limitations. Solve for QuickBo...Read more about Acctivate Inventory Management
Gorgias
Gorgias
FrontRunners 2024
Gorgias is a complaint management and customer service solution that helps businesses of all sizes streamline processes related to ticket management, customer engagement, reporting, and more on a centralized platform. It allows ad...Read more about Gorgias
InvGate Service Desk
InvGate Service Desk
InvGate Service Desk is an IT service management platform that offers help desk request fulfillment, customer service and support and self-service knowledge management. The system is compatible with Mac, Windows, and iPad (or othe...Read more about InvGate Service Desk
BOSSDesk
BOSSDesk
BOSSDesk ITSM Help Desk Ticketing System on the Cloud and On Premise Turning ticket management into an exceptional customer experience! With rapidly increasing service requests, is your company maximizing its investment in your ...Read more about BOSSDesk
TeamSupport Messaging & Live Chat
TeamSupport Messaging & Live Chat
TeamSupport's Messaging & Live Chat leverages the power of connection to unify your support, sales, and marketing teams in addition to your customer experience. With powerful auto-routing tools, AI-powered chatbots, omnichannel ...Read more about TeamSupport Messaging & Live Chat
Freshchat
Freshchat
Freshchat is the modern messaging solution that delivers effortless customer service for the digital-first customer by bringing together artificial and human intelligence across messaging channels. Key-Value Propositions 1. Smart...Read more about Freshchat
Comm100 Live Chat
Comm100 Live Chat
Comm100 Live Chat is used by small, mid-size, and large organizations in every industry to connect with their customers on their websites and mobile apps. Your customers can use traditional text-based chat with auto-translation in...Read more about Comm100 Live Chat
Bright Pattern
Bright Pattern
Bright Pattern is a cloud-based contact center software solution which helps businesses manage multichannel service including inbound and outbound voice, email, chat, and social media. Bright Pattern scales from 5 to 10,000 concur...Read more about Bright Pattern
Playvox
Playvox
Playvox is a cloud-based solution designed to help quality assurance teams monitor the performance of agents and streamline customer service processes. Analysts can use personalized QA forms or scorecards to evaluate clients' inte...Read more about Playvox
Method CRM
Method CRM
Method:CRM is a web-based customer relationship management software designed to help businesses handle sales data, view customer history, build email campaigns and follow up with customers. Key features include contact management,...Read more about Method CRM
Supportbench
Supportbench
FrontRunners 2024
A Modern B2B Helpdesk CRM Software. Supportbench is a state-of-the-art Customer Relationship Management Software. We specialize in helping you build loyalty and customer retention through our seamless comm...Read more about Supportbench
Ameyo
Ameyo
Ameyo is a customer experience management solution that helps businesses leverage their call center resources to improve customer satisfaction. The software is available both in cloud-based and on-premise deployment options. ...Read more about Ameyo
Faveo Helpdesk
Faveo Helpdesk
FrontRunners 2024
Faveo Helpdesk is a cloud-based help desk solution that caters to startups and small to mid-size businesses. Key features include a buildable knowledge base and a built-in search option. Faveo allows users to build their own ...Read more about Faveo Helpdesk
Zingtree
Zingtree
Zingtree Agent Scripting is a cloud-based call center scripting solution for call centers in all industries. Users can create, deploy and analyze agent scripts. Scripts can be created using a visual designer or copied from an...Read more about Zingtree
HappyFox Help Desk
HappyFox Help Desk
HappyFox is a cloud-based customer relationship management solution that provides help desk and ticketing solutions to businesses across various industries, including computer and software, education, travel and leisure, media and...Read more about HappyFox Help Desk
Bettermode
Bettermode
Bettermode is an all-in-one customer community platform to engage customers and build meaningful experiences. A community built on Bettermode is a customer hub with many use cases. Product teams collect ideas and feedback. Custom...Read more about Bettermode
Efficy CRM
Efficy CRM
At last, a CRM solution that truly adapts to your needs! Our mission is to help each company or organisation succeed by helping it to transform its customer data into customer knowledge while simplifying the work of its employees...Read more about Efficy CRM
OTRS
OTRS
FrontRunners 2024
OTRS help desk is a service management solution that connects teams and businesses with customers through: - Structured communication - Automated workflows - Customer, equipment, asset and location data (CMDB) - Reporting - Knowl...Read more about OTRS
TOPdesk
TOPdesk
Making service happen with TOPdesk TOPdesk is an IT service management (ITSM) platform designed to help busy service teams at midsized businesses (250-5000 employees) regain control of their work and make service happen. TOPdesk...Read more about TOPdesk
ZIWO
ZIWO
ZIWO is a cloud-based call center workforce management solution that helps streamline customer interactions via virtual phone numbers, call tracking, call masking and more. It offers a variety of features such as key performance i...Read more about ZIWO
Sprinklr
Sprinklr
Sprinklr is a cloud-based customer experience management solution designed for businesses of all sizes. It offers social experience core, content marketing, social media management, paid advertising, website management (first-part...Read more about Sprinklr
Whatfix
Whatfix
Whatfix is a data-driven digital adoption platform (DAP) that enables organizations and users to maximize the benefits of software. Whatfix acts as an interactive overlay on top of any application to guide users with real-time gui...Read more about Whatfix
LiveHelpNow
LiveHelpNow
LiveHelpNow provides omnichannel support solutions that give teams of any size the tools they need to drive an amazing customer experience. Software designed to meet all of your customer support, contact center, lead generation, a...Read more about LiveHelpNow
Mojo Helpdesk
Mojo Helpdesk
Mojo Helpdesk is a cloud-based help desk system that serves businesses of all sizes. It helps managers in product, IT, facility maintenance, customer service, and operations domains to handle internal support issues and customer s...Read more about Mojo Helpdesk
Chatbase
Chatbase
Unlock the full potential of Chatbase and effortlessly create a tailored chatbot powered by ChatGPT, perfectly aligned with your brand's unique personality. The platform empowers you to fine-tune your chatbot's interactions by cu...Read more about Chatbase
eDesk
eDesk
eDesk is an essential tool for ecommerce businesses looking to provide exceptional customer service across all their sales channels. With its advanced AI-powered automation tools, eDesk simplifies customer support processes and ge...Read more about eDesk
FluentStream
FluentStream
FluentStream is a comprehensive communications solution designed to meet the unique needs of small and mid-sized businesses (SMBs). FluentStream empowers organizations to optimize their communication processes, gain greater flexib...Read more about FluentStream
Dialshree
Dialshree
Dialshree offers a single point of access to all the information they need regarding leads, opportunities, accounts, contacts, and more. It offers a wide range of features which include appointment scheduling, lead management and ...Read more about Dialshree
Missive
Missive
Missive is a team inbox for email collaboration. Users can chat with teammates right via the inbox, share attachments and assign task. It includes shared labels, which help professionals organize conversations by project or depart...Read more about Missive
Vonage Contact Center
Vonage Contact Center
Vonage Contact Center for Salesforce is #1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchange rating. The solution delivers unmatched Salesforce integration into routing, reporting, and the user experienc...Read more about Vonage Contact Center
Tracker
Tracker
PhaseWare Tracker is a customer support and help desk solution. It automatically notifies users whenever clients report or escalate existing issues. Flexible deployment options include on-premise installation and a cloud-based opt...Read more about Tracker
Customerly
Customerly
Customerly is a live chat software designed to help businesses of all sizes connect and communicate with customers or prospects in multiple languages. It enables administrators to create a knowledge base including videos, GIFs and...Read more about Customerly
Higher Logic Vanilla
Higher Logic Vanilla
Vanilla is a cloud-based community management solution for consumer goods, financial services, gaming, media and publishing and technology. The solution helps organizations engage members, create discussion forums and gather ideas...Read more about Higher Logic Vanilla
WalkMe
WalkMe
WalkMe is a cloud-based interactive guidance and engagement platform that helps service managers, user experience managers, and sales managers to manage customer experiences on company websites. The software helps drive custo...Read more about WalkMe
Upnify CRM
Upnify CRM
Upnify CRM is a customer relationship management solution designed by business leaders for the international market. It allows users to track each of your contacts, generating more opportunities that can translate into new busines...Read more about Upnify CRM
Chaport
Chaport
Chaport is a cloud-based live chat and chatbot solution for websites that also enables businesses to communicate with clients across various channels such as Facebook, Viber, and Telegram. It provides desktop apps for Windows and ...Read more about Chaport
HelpDesk
HelpDesk
FrontRunners 2024
HelpDesk is a cloud-based ticketing software that helps small to large businesses deliver customer support services. The platform enables users to manage client communication, queries, tickets, feedbacks and surveys. HelpDesk...Read more about HelpDesk
WATI
WATI
Wati is a messaging app that helps businesses communicate with customers more easily. It helps you automate marketing, sales, and support with our AI-powered chat bot. ...Read more about WATI
Kustomer
Kustomer
FrontRunners 2024
Kustomer is a cloud-based solution, which helps small to large businesses streamline communication and provide client support via multiple channels. Key features include sentiment analysis, live agent auditing, workflow creation, ...Read more about Kustomer
Froged
Froged
FROGED was designed with your growth in mind. This means you are in the driver seat from your customer success and product teams to your marketing touch points. Our focus is on the entire customer journey from Onboarding and ret...Read more about Froged
Kavkom
Kavkom
Kavkom Predictive Dialer o helps businesses automatically dial a list of telephone numbers and route calls to agents in real-time. The application allows telemarketers to manage leads, create and organize contact sheets and set up...Read more about Kavkom
ProProfs Chat
ProProfs Chat
Knowledgebase is a cloud-based help desk (HD) software solution. This product offers help centers and guides for both customers and employees, and it is suitable for businesses of all sizes. With Knowledgebase, users can create ...Read more about ProProfs Chat
Re:amaze
Re:amaze
Reamaze is a cloud-based help desk and customer messaging solution that helps businesses support, engage and convert customers using a single app. It’s suitable for businesses across industries such as higher education, retail, fo...Read more about Re:amaze
AzureDesk
AzureDesk
AzureDesk is a cloud-based help desk and ticketing management solution for businesses of all sizes. Primary features include ticket management, email-to-ticket conversion, a customer-support center, team collaboration, knowledge b...Read more about AzureDesk
Giva
Giva
Giva is a cloud-based IT help desk that offers ticketing, knowledgebase, asset management, change management, dashboards, self-service portal, user satisfaction surveys, reporting and a mobile app at a very affordable price. Giva ...Read more about Giva
3CLogic
3CLogic
3CLogic is a leading cloud contact center platform modernizing enterprise communications for employees and customers. Built on AWS, the solution provides advanced and scalable speech-enabled offerings for leading CRMs, including S...Read more about 3CLogic
Sharpen
Sharpen
Sharpen’s cloud-native platform is a SaaS contact center solution for midsize to large enterprise businesses. As an all-in-one solution, the platform provides businesses the ability to communicate with customers by SMS, MMS, live ...Read more about Sharpen
Call Center Studio
Call Center Studio
Call Center Studio is a next-gen cloud-born contact center solution that helps businesses build the best experiences for both their customers and agents while ensuring efficiency across operations. Our serverless infrastructure d...Read more about Call Center Studio
Dashly
Dashly
Dashly allows marketing professionals to collect leads, centralize user communication, launch sales campaigns and analyze their performance on a unified platform. Product managers can identify and resolve bottlenecks in the sales ...Read more about Dashly
Sinch Engage
Sinch Engage
Sinch Engage (previously know MessengerPeople) is your all-in-one platform to leverage WhatsApp, Facebook Messenger, Instagram Direct Messaging, Apple Messages for Business, Telegram, Viber and Webchat easily and professionally fo...Read more about Sinch Engage
Heymarket
Heymarket
Heymarket is a cloud-based communication tool suitable for small businesses in a variety of industries. It offers a text messaging app that allows users to schedule and manage communications with customers. Native apps are availab...Read more about Heymarket
Scorebuddy
Scorebuddy
Designed for call and contact centers, Scorebuddy is a quality assurance platform that allows QA departments to monitor agents and measure service quality. With agent dashboards and smart reporting, QA professionals can work with ...Read more about Scorebuddy
Kommunicate
Kommunicate
Kommunicate is a live chat solution that enables businesses to streamline processes related to customer communications, chatbots, contact management and more. Professionals can create a knowledge base with a customizable interface...Read more about Kommunicate
INSIDE
INSIDE
INSIDE is a live chat solution designed to help businesses in eCommerce, retail, travel, government and finance sectors connect with customers via chatbot, email, SMS, video call and other communication channels. Agents can target...Read more about INSIDE
NABD System
NABD System
NABD is a cloud-based help desk solution that caters to businesses of all sizes. It helps companies in varied industry verticals including finance and accounting, education, manufacturing and retail, travel, non-profit organizatio...Read more about NABD System
Emplifi Social Marketing Cloud
Emplifi Social Marketing Cloud
An end-to-end Social Marketing Cloud for modern enterprises. From managing a multi-channel strategy to analyzing trends and optimizing performance, Emplifi’s social media marketing tools will enable your brand to amplify meaningfu...Read more about Emplifi Social Marketing Cloud
Kapture
Kapture
Kapture CRM offers software tools and solutions to businesses, helping them bring a level of automation to every operation. The Sales CRM and Sales tracking application can be used to optimize prospecting and boost sales. With the...Read more about Kapture
Deskpro
Deskpro
Deskpro is a customer service solution that caters to businesses of all sizes across various industries such as information technology (IT), education, gaming, retail and more. Key features include a self-service portal, known iss...Read more about Deskpro
ThriveDesk
ThriveDesk
ThriveDesk is a helpdesk solution that utilizes live chat, email, contact form and other communication tools to streamline customer support operations. It offers a shared inbox, which lets representatives manage customers' request...Read more about ThriveDesk
UseResponse
UseResponse
UseResponse is a Cloud-based and Slef-Hosted customer support solution that provides users with customer service tools and customer feedback solution. It features a Help Desk Ticketing Solution, Feedback Community System, Knowledg...Read more about UseResponse
User.com
User.com
User.com is a full-stack marketing automation platform that converts visitors into satisfied and loyal customers. The application allows you to gather information about prospects and communicate with them via live chat through cha...Read more about User.com
Quiq
Quiq
Quiq is a cloud-based solution that helps small to large organizations automate customer communication processes on business websites using artificial intelligence (AI). It provides a live chat module, which allows IT professional...Read more about Quiq
EcholoN
EcholoN
EcholoN is a customer service solution that enables businesses to streamline processes related to support tickets, asset, configuration, compliance, capacity, change, incident, human resource, contract, knowledge, security and ser...Read more about EcholoN
iSupport
iSupport
iSuppport is a help desk solution designed for small and midsize companies that offers incident management, problem management, change management, end user self-support and reporting functionalities within a suite. iSupport a...Read more about iSupport
Vision Helpdesk
Vision Helpdesk
Vision Helpdesk is a cloud-based ticket management solution for businesses of all sizes across multiple industry segments. This software allows businesses to automate ticket workflow using rule-based criteria and centralize t...Read more about Vision Helpdesk
Urbest
Urbest
Urbest is a collaborative software that helps teams to organise communication, tracking, management and evaluation of tasks for general services and maintenance. Get rid of emails, SMS and other spreadsheets by putting all your ta...Read more about Urbest
Hatch
Hatch
Hatch is a messaging application that helps businesses in home improvements, real estate brokerage and mortgage industries engage with customers and leads via text messages. Businesses can connect Hatch with various third-party ...Read more about Hatch
Cayzu
Cayzu
Cayzu is a cloud-based help desk management solution designed for small and midsize businesses. It offers ticket management, issue management, a self service portal and automated routing functionalities within a suite. The so...Read more about Cayzu
Acobot
Acobot
Acobot is a cloud-based conversational AI platform that offers intelligent chatbots for e-commerce and online retailers to help boost online sales. In addition to AI, Acobot offers e-commerce capabilities to help grow and power on...Read more about Acobot
WeKall
WeKall
Designed for businesses of all sizes, WeKall is a cloud-based telephony solution that helps configure call campaigns and manage internal team communications on a unified platform. The software allows users to access call recording...Read more about WeKall
elevio
elevio
Elevio is a self-service support and customer education platform that helps users create and manage a knowledge base. It offers built in content management tools, and users can also import existing knowledge base content. The...Read more about elevio
Smith.ai
Smith.ai
Smith.ai offers 24/7, AI-backed live chat services and as well as a free, AI-only Chatbot. Smith.ai has designed their chat products and services to help businesses capture leads and help clients online. Live chat receptionists re...Read more about Smith.ai
Helpshift
Helpshift
Helpshift is a cloud-based customer service platform designed for B2C organizations wanting to improve customer engagement and retention. Key features include embedded web chat, in-app messaging, issue ticketing, searchable FAQs, ...Read more about Helpshift
HelpSpace
HelpSpace
HelpSpace, a German startup founded in 2020, offers helpdesk support for small to medium-sized businesses. Its goal is to provide an aesthetically pleasing and user-friendly platform that is easy to use and efficient. Features of...Read more about HelpSpace
FocalScope
FocalScope
FocalScope is a cloud-based help desk solution suitable for companies of any size. Key features include email ticketing, survey management and a live chat tool. With FocalScope’s email ticketing module, a ticket number is ass...Read more about FocalScope
C-Desk
C-Desk
C-Desk is a complaint management software designed to help businesses manage service requests, projects, assets, logbooks and expenses. The platform enables managers to receive notifications regarding overriding of service level a...Read more about C-Desk
Chatfuel
Chatfuel
Chatfuel is a cloud-based platform that helps small to large enterprises improve marketing operations across Facebook Messenger using artificial intelligence (AI) chatbots. Users can send automated responses for frequently asked q...Read more about Chatfuel
Helpwise
Helpwise
Helpwise is a communication management tool that allows customer-facing teams to create shared inboxes for different channels like Email, Live Chat, SMS, Whatsapp, Facebook, Twitter and much more! Sales & Support reps can use Hel...Read more about Helpwise
MaxContact
MaxContact
MaxContact is an omnichannel contact center solution that is designed for businesses across different sectors including BPO’s, financial services, utility providers, and more. Supporting inbound and outbound operations, MaxContact...Read more about MaxContact
Boxia
Boxia
Boxia is an online shipment tracking solution built to help eCommerce companies take back control over the post-purchase experience. Trusted by hundreds of brands, Boxia allows eCommerce businesses to save time when looking for de...Read more about Boxia
ConvergeHub
ConvergeHub
ConvergeHub offers a customer relationship management (CRM) and sales and marketing automation system for small and midsize businesses. It lets users store contact lists, design campaigns and manage sales activities and leads. ...Read more about ConvergeHub
Magentrix
Magentrix
Magentrix extends your CRM for partner relationship management (PRM) portals and customer portals. Deliver content, share information and engage your partners and customers with a completely customizable and branded portal that ma...Read more about Magentrix
Qubicles
Qubicles
Qubicles is a cloud-based contact center solution for sales and customer service teams covering email, phone and live chats. Key features include inbound, outbound and blended campaigns, call routing, interactive voice response (I...Read more about Qubicles
Simla.com
Simla.com
With this platform, you will be able to: ** Unify all your communication channels, including WhatsApp, Facebook, and Instagram, in a single window ** Create orders directly from the chat with your clients ** Take advantage of a re...Read more about Simla.com
CloudBlue PSA
CloudBlue PSA
CloudBlue PSA is a hybrid professional services automation (PSA) solution that helps cloud-based managed service providers and software companies of all sizes to manage their business operations. The solution can be deployed eithe...Read more about CloudBlue PSA
HaloPSA
HaloPSA
HaloPSA is a cloud-based and on-premise professional service automation (PSA) tool designed for ITIL-aligned managed services operations. From intuitive workflows to detailed service analytics, HaloPSA is able to centralize all MS...Read more about HaloPSA
Denser AI
Denser AI
Denser AI is an artificial intelligence-powered tool designed to enhance semantic search and chat capabilities on websites. This technology is aimed at companies looking to improve their website search functions and user interacti...Read more about Denser AI
Cognigy.AI
Cognigy.AI
FrontRunners 2024
Cognigy is revolutionizing the customer service industry by providing the most cutting-edge AI workforce on the market. Its award-winning solution empowers businesses to deliver exceptional customer service that is instant, person...Read more about Cognigy.AI
Trengo
Trengo
We're dedicated to customer delight. We believe that turning conversations into relationships is a competitive edge. And unlocking more moments of genuine delight in every interaction will fuel that growth. Automate repetitive wo...Read more about Trengo
eBanqo
eBanqo
eBanqo is a customer engagement/communications platform that helps SMBs across all industries to extend their services and offer support on popular messaging channels like WhatsApp, Twitter, Instagram, Google's Business Messages, ...Read more about eBanqo
Botsify
Botsify
Botsify is a real-time live chat platform for business. With Botsify, engage your visitors in seconds, send personalized messages, and offer assistance via chatbots, anytime you are busy. Integrate your website with Botsify, Faceb...Read more about Botsify
Take Control
Take Control
N-able Take Control and Take Control Plus are cloud-based remote control solutions built for MSPs and IT service businesses that need to securely access and troubleshoot end devices quickly with fast, powerful tech tools. With sup...Read more about Take Control
Replicant
Replicant
Replicant allows businesses to establish and manage an autonomous contact center powered by the Thinking Machine to streamline customer service operations using voice AI. Voice is the fastest and most seamless way to communicate ...Read more about Replicant
Astrea Case Merge
Astrea Case Merge
Merge duplicate cases with Astrea Case Merge, a Salesforce native lighting component which supports a point and click interface that is simple and easy to use. This component helps administrators merge duplicate cases within the p...Read more about Astrea Case Merge
ServiceOS
ServiceOS
ServiceOS is here to optimize your service business, save you time and money and take you to the next level. It's a unique system for business management and growth, which will save you from tedious operational work to focus on im...Read more about ServiceOS
hello24.ai
hello24.ai
hello24.ai (Meta Tech Partner) is the conversational commerce platform that enables you to grow your business on WhatsApp. It helps companies build strong customer relationships through Whatsapp and other popular messaging apps. ...Read more about hello24.ai
Grasp
Grasp
Grasp is a cloud-based customer service solution for businesses of all sizes. Primary features include case management, team collaboration tools, multi-channel support, private notes and reporting. The software provides a shared...Read more about Grasp
iridize
iridize
Iridize is a cloud-based learning management system (LMS), which is suitable for businesses of any size. Key features include behavior-responsive messaging, activity tracking, employee targeting by role, A/B testing and audit trai...Read more about iridize
Acquire
Acquire
Acquire is a real time customer engagement platform that provides all your sales and support in one widget with live chat, email, video calling, SMS, chatbots, cobrowse and screen share. Acquire equips you with the tools to r...Read more about Acquire
Dixa
Dixa
Dixa is a customer friendship platform that helps brands build stronger bonds with their customers through simple, unified and engaging conversations. Dixa allows your team to deliver instant and continuous service across pho...Read more about Dixa
Serviceware Knowledge
Serviceware Knowledge
Serviceware Knowledge is a cloud-based knowledge management solution designed for businesses of all sizes. The solution caters to multiple segments including customer service, sales, marketing, field services, human resources and ...Read more about Serviceware Knowledge
Replyco
Replyco
Replyco is a powerful helpdesk software specifically designed for eCommerce sellers. It offers a centralized inbox management solution that streamlines customer support processes and helps sellers exceed customer expectations. Wit...Read more about Replyco
charles
charles
The Ask & Order service allows businesses to answer client queries via WhatsApp and help potential customers with their concerns directly on the product detail page or in their retargeting ads. Charles assists marketing teams in s...Read more about charles
Klaus
Klaus
Klaus is a cloud-based solution, which assists customer support teams with conversation review and feedback collection. Key features include ticket management, filtered views, trend analysis, rating management, activity tracking, ...Read more about Klaus
Sagicc
Sagicc
Sagicc is an omnichannel customer service and experience platform, hosted 100% in the cloud, and offered in SaaS (software as a service) mode. The cost of its implementation depends on the needs and requirements of your company (n...Read more about Sagicc
Surveypal
Surveypal
Surveypal is an AI-powered customer service analytics solution for companies using Zendesk Support. It analyzes Zendesk tickets to uncover customer insights and trends. Using advanced natural language processing and machine learni...Read more about Surveypal
V2 Cloud WorkSpaces
V2 Cloud WorkSpaces
V2 Cloud is a fully integrated Desktop-as-a-Service solution that enables small to large businesses to securely host and access applications in the cloud. Key features include multi-factor authentication, screen sharing, while-lab...Read more about V2 Cloud WorkSpaces
HappyFox Chat
HappyFox Chat
HappyFox is a cloud-based help desk solution that provides artificial intelligence (AI) chatbots to businesses across various industries, including computer and software, education, travel and leisure, media and publishing, energy...Read more about HappyFox Chat
Zendesk Talk
Zendesk Talk
Zendesk provides a cloud-based voice solution for organizations needing a unified customer communications platform. Our support engineers collaborate with your internal team to ensure that our voice solution meets your unique need...Read more about Zendesk Talk
Heyday
Heyday
Heyday by Hootsuite is artificial intelligence (AI) powered, all-in-one chat solution for ecommerce, support and marketing teams. With Heyday, ecommerce businesses deliver exceptional customer experience throughout the customer jo...Read more about Heyday
Vocalcom Hermes360
Vocalcom Hermes360
Vocalcom Hermes360 is an intuitive and user-friendly cloud-based contact center solution that helps companies increase their agents’ productivity. The software provides the necessary tools to allow agents to deliver answers and su...Read more about Vocalcom Hermes360
ICR Evolution
ICR Evolution
ICR Evolution is an omnichannel solution for contact centers aimed at providing a seamless consumer experience. It has served a variety of clients, from large outsourcers to small and medium companies, who use the solution for mul...Read more about ICR Evolution
ky2help
ky2help
An easy-to-use all-in-one programme for IT & enterprise service management is ky2help. The default software is certified by Serview and comes with ITIL processes pre-installed. Moreover, ky2help has the simplicity and adaptability...Read more about ky2help
Eloquant
Eloquant
Eloquant is a cloud-based CX platform based in France, and a partner committed to helping European companies manage, orchestrate, measure, and improve conversations with customers thanks to an extended Cloud Contact Center and Voi...Read more about Eloquant
REVE Chat
REVE Chat
The whole purpose of REVE Chat is to increase customer engagement and help businesses get more leads. You can use it on Facebook Messenger, for both lead generation and customer support. It comes with Live Chat, Chatbot, Video C...Read more about REVE Chat
YDEA
YDEA
Ydea is a cloud-based customer relationship management system designed to help businesses manage sales and customer service operations. The centralized dashboard allows users to manage lead pipelines as prospects convert into cust...Read more about YDEA
Simplisys Service Desk
Simplisys Service Desk
Simplisys provides SaaS solution to organizations of all sizes, helping streamline processes for customer support, IT, HR and facilities teams. It is primarily designed to help teams communicate with customers and resolve issues. ...Read more about Simplisys Service Desk
Reecall
Reecall
Conversational AI and callbots are the next big thing when it comes to customer experience. In less than three years, the satisfaction rate went from 10 to 85% of satisfaction after contact with a virtual agent. Reecall developed ...Read more about Reecall
Clickatell
Clickatell
We create a better world through technology, making commerce in chat accessible for everyone, everywhere. Consumers can now connect with brands to find goods and services, make purchases, track orders, and resolve issues with a si...Read more about Clickatell
Sparkcentral
Sparkcentral
Sparkcentral by Hootsuite is an automated messaging distribution (AMD) platform that improves customer service operations across all digital platforms. Primarily catering to energy, hotel, food and beverage, banking, insurance, me...Read more about Sparkcentral
xFind
xFind
xFind is an AI-powered solution for customer service and enterprise support teams that fuses Generative Pre-trained Transformer (GPT) and Natural Language Processing (NLP) technologies. The software caters to customer service, IT ...Read more about xFind
Tiflux
Tiflux
Designed for businesses in IT, legal, finance, telecommunications, and other sectors, Tiflux is a cloud-based ticket management software that helps front office teams optimize service flows and handle customer service via omnichan...Read more about Tiflux
Remedyforce
Remedyforce
Remedyforce is a service management software built on a Salesforce app cloud and provides reporting, knowledge management, incident and problem management features. The software provides a service desk system so that users can man...Read more about Remedyforce
Novo Solutions
Novo Solutions
ShareNet Asset Management is a cloud-based IT asset management solution that helps organizations control assets. The platform can be accessed via a mobile application that updates IT departments about the current location, status ...Read more about Novo Solutions
Infobip
Infobip
Infobip omnichannel ommunications platform is powering a broad range of solutions, messaging channels, and tools for advanced customer engagement, security, authentication, support, and retention. ...Read more about Infobip
Mint Service Desk
Mint Service Desk
Mint Service Desk is a cloud-based ITSM solution designed to help businesses monitor, track and exchange information about resources with external and internal stakeholders. It enables organizations to register, monitor and manage...Read more about Mint Service Desk
Capacity
Capacity
Capacity is a cloud-based help desk and knowledge base solution that utilizes AI-powered automation to enhance workflows and business processes for finance, insurance, manufacturing, software and education industries. Capacity's c...Read more about Capacity
Y Meadows
Y Meadows
Y Meadows AI Customer Service Automation Solution helps companies serve their customers, employees, and partners faster and more efficiently than ever before. Powered natural language processing, robotic process automation, and ma...Read more about Y Meadows
C2-ITSM
C2-ITSM
C2 ITSM is a cloud-based IT service management solution that helps users manage and automate requests, assets, and tasks. Service desk features are built around filtered service catalogs and can be customized to meet the specific ...Read more about C2-ITSM
Simplify360
Simplify360
Simplify360 is an AI-powered customer service platform that allows users to deliver great customer support across all their modern communication channels. Simplify360 has been helping businesses deliver exceptional customer suppo...Read more about Simplify360
BeInContact
BeInContact
BeInContact is an intuitive cloud contact center omnichannel platform. Many features are included out-of-the-box such as ACD, IVR, AI, call recording, predictive dialer, and complete reports. Users can add ready-made integrations ...Read more about BeInContact
ManageEngine SupportCenter Plus
ManageEngine SupportCenter Plus
ManageEngine SupportCenter Plus is a cloud-based customer relationship management solution designed to help organizations of all sizes manage client accounts, tickets and service contracts across various communication channels. Ke...Read more about ManageEngine SupportCenter Plus
Empolis Service Express
Empolis Service Express
Empolis Service Express® is the all-in-one platform for data-driven service and aftersales. As digitalization has significantly changed the demands placed on customer service, AI-powered tools become essential to help you quickly ...Read more about Empolis Service Express
Inbenta
Inbenta
Inbenta is a 4-module Conversational AI Platform that simplifies and automates customer communications. With its powerful NLP technology, the platform is able to understand human language and return the appropriate content whene...Read more about Inbenta
Certainly
Certainly
Certainly is a cloud-based chatbot solution for e-commerce, webshops and customer care centers. The solution provides Conversational Artificial Intelligence (AI) enabled chatbot for sales, marketing, human resource and management ...Read more about Certainly
CA Service Desk Manager
CA Service Desk Manager
CA Service Desk Manager is a cloud-based IT service and support management solution. Primary features include change management, incident management, automation support, self-service, predefined services and workflows and reportin...Read more about CA Service Desk Manager
Korra
Korra
Korra is an AI-powered customer support solution designed to help businesses enhance customer service experiences. Korra offers key features, such as a self-service AI chatbot, automated content analysis, and a powerful natural la...Read more about Korra
Intalk.io
Intalk.io
intalk.io is a modern communication platform best suited for contact centers across outbound sales, customer service, internal service desks, vendor management processes. You can connect multiple channels such as voice, email, soc...Read more about Intalk.io
Surfly
Surfly
Surfly provides co-browsing and collaboration technology that lets you upgrade any conversation, from any channel as if you are sitting side-by-side. Co-browsing session instantly begins in a browser window using a link or clickin...Read more about Surfly
TRIFFT
TRIFFT
TRIFFT delivers enterprise-grade loyalty to retailers with a ready-to-roll-out toolkit. It includes a built-in CRM, real-time CMS, and a no-code web/app/card, which is branded for customers. ...Read more about TRIFFT
Remote eye
Remote eye
Remote eye is a remote assistance solution that leverages artificial intelligence capabilities to provide businesses with video collaboration functionality via a web portal. It caters to equipment manufacturers, automotive compani...Read more about Remote eye
Enghouse eKMS
Enghouse eKMS
Now part of Enghouse Interactive, SmartSupport Knowledge Management Solutions is a plug-and-play knowledge base solution that caters to businesses of all sizes across various industries. The solution lets users streamline customer...Read more about Enghouse eKMS
Oracle Service
Oracle Service
Oracle Service is a best-of-breed customer experience solution. It is designed to automated customer service processes for B2B, B2C, and field teams with its foundational and patented time-based, predictive, and self-learning tech...Read more about Oracle Service
respond.io
respond.io
Rocketbots is a cloud-based chat automation platform designed to help users manage customer relationships across various industry verticals. Key features include bulk messaging, surveys, file storage, dashboards, analytics, a para...Read more about respond.io
HelpOnClick
HelpOnClick
HelpOnClick is a cloud-based live chat and help desk solution for businesses of all sizes. Key features include real-time traffic monitoring, web and mobile apps, social media integration, advanced reporting and virtual agents. It...Read more about HelpOnClick
Gainsight Digital Hub
Gainsight Digital Hub
Gainsight Digital Hub is a powerful centralized destination that brings your customers, resources, and products together. The all-in-one hub empowers you to scale how you engage, retain, and delight your customers by unifying your...Read more about Gainsight Digital Hub
ProProfs Help Desk
ProProfs Help Desk
ProProfs Help Desk is a customer support tool for businesses of all sizes. It enables customer support teams to keep track of user requests and resolve customer care-related issues. Customer success managers (CSMs) and system admi...Read more about ProProfs Help Desk
easiware
easiware
easiware is a customer service software that enables brands to streamline customer interactions by consolidating customer information, automating requests, and employing smart technologies. The platform enables managers to central...Read more about easiware
VirtlX 360° Success Management
VirtlX 360° Success Management
VirtlX Reflect is a cloud-based solution designed to assist businesses of all sizes to understand customer sentiment, conduct market research and assess employee performance utilizing 360°, peer and appraisal reviews. Features inc...Read more about VirtlX 360° Success Management
LoyJoy
LoyJoy
LoyJoy is a Conversational AI platform for Enterprise customers that turns business processes into beautiful conversations. LoyJoy combines a process automation engine with a chat user interface. Automation goes hand in hand with ...Read more about LoyJoy
Answerbase
Answerbase
Answerbase is a solution for mid-size and enterprise-level companies looking for marketing automation and analytics, customer service and support and social CRM. Customer service and support module allow companies to solve their c...Read more about Answerbase
RingCentral Engage Digital
RingCentral Engage Digital
RingCentral Engage Digital is a unified customer service platform that helps you provide consistent, personalized service to your customers across all communication channels and makes it easy to support your customers any time, fr...Read more about RingCentral Engage Digital
CustomerGauge
CustomerGauge
CustomerGauge is a customer experience solution, which helps businesses calculate net promoter score (NPS), predict churn rates and collect and organize customer feedback. It enables CX teams to embed review requests in survey cam...Read more about CustomerGauge
Nosco
Nosco
Nosco is a digital platform that allows team members to manage customer service processes by collecting, organizing, and accessing customer-related information from within a centralized platform. The contact center functionality a...Read more about Nosco
Loop Email
Loop Email
Loop Email is a collaborative email platform, which provides an all-in-one team inbox to simplify and organize messages from customers, partners or internal team. Loop Email ensures no messages get missed and teams can assign owne...Read more about Loop Email
Stonly
Stonly
Stonly is a platform for customer service that delivers knowledge when and where people need it. That means it gets used much more often and can handle every case that comes its way. Easily create step-by-step guides, decision tre...Read more about Stonly
Viewabo
Viewabo
Trying to understand and resolve difficult customer issues in email, chat, or over the phone is often frustrating for everyone. Not only could it take a long time to figure out what the issue is, but also the issue might not get r...Read more about Viewabo
Hipporello Service Desk
Hipporello Service Desk
Hipporello Service Desk is a Trello Power-up that enables you to create Trello cards from online forms and emails. You can also use our service desk as an integrated part of your website where customers and employees can submit in...Read more about Hipporello Service Desk
HelpSpot
HelpSpot
HelpSpot’s email management features are designed with simplicity in mind — we’re careful not to go overboard on extras that clutter the interface, cause confusion, and hike up the price. As a result, HelpSpot is one of the easie...Read more about HelpSpot
Verloop
Verloop
Verloop.io is building the operating system for customer support. Our state-of-the-art conversational AI helps brands securely scale their support, reduce operational expenses and gain complete visibility into their customer suppo...Read more about Verloop
Social Intents
Social Intents
Social Intents is a live chat solution for Microsoft Teams, Slack, Google Chat, Zoom, and Webex which helps businesses interact and engage with website visitors using live chat, chatbots, chat widgets, canned responses and more. P...Read more about Social Intents
FAQ Bot
FAQ Bot
Become FAQing amazing at customer service. Make the most of every conversation with help pages, chatbot and live chat in one platform. No per-agent fees. FAQ Bot helps organisations automate customer service. If you want to become...Read more about FAQ Bot
Suptask
Suptask
Internal team-to-team ticketing closely aligned to your teams on Slack. Your conversations and messages are the tickets, providing a structured ticketing process where your teams are today. Engineering, DevOps, and other teams ca...Read more about Suptask
Help Lightning
Help Lightning
Help Lightning is a B2B software as a service (SaaS) company specializing in remote assistance. The company’s cloud-based solution applies augmented reality features, including the merging of two video streams and the use of 3D ...Read more about Help Lightning
Richpanel
Richpanel
Richpanel is a customer service platform that provides tools for managing customer support across multiple channels. Richpanel caters to midsize and enterprise companies across various industries. Richpanel offers a self-service ...Read more about Richpanel
RenewityRMA
RenewityRMA
RenewityRMA is a return merchandise automation (RMA) solution that helps businesses define and implement processes for returns and service management across multiple locations. The application allows you to define fields for proce...Read more about RenewityRMA
Enterprise Bot
Enterprise Bot
Introducing Enterprise Bot - the Omnichannel CX Support Suite designed to give your customers the experience they deserve. We understand the importance of providing seamless customer support across multiple channels, which is why ...Read more about Enterprise Bot
Forethought
Forethought
Forethought is a help desk management software designed to help businesses in the eCommerce, education, travel and other sectors predict, prioritize and automatically route support tickets among relevant individuals. The platform ...Read more about Forethought
Glance
Glance
Glance's in-the-moment web and mobile cobrowse, screen share, and video solutions increase customer satisfaction, ensure brand loyalty, and drive revenue. The world’s largest enterprises trust Glance to empower their customer-faci...Read more about Glance
Startly
Startly
Startly is a fully integrated service management platform that combines IT Service Management (ITSM), Professional Services Automation (PSA®), and Time & Expense. This solution allows you to track time, expenses, manage projects, ...Read more about Startly
IncognitoDesk
IncognitoDesk
IncognitoDesk is a cloud-based solution that helps businesses integrate and unify multiple messaging accounts on a single platform. Professionals can respond to clients' queries in real-time and ensure compliance with several regu...Read more about IncognitoDesk
InfiniTalk
InfiniTalk
InfiniTalk is a contact center management with CRM, SMS, chat application, short messages, IVR, call recording, text analysis and more. It is a call center that provides cloud services and on-premises functions....Read more about InfiniTalk
Dowork.ai
Dowork.ai
Dowork.ai is a project estimation and tracking tool that is suitable for both agencies and enterprises. This solution comes with Gantt charts, project status boards, team or department section, and more. Dowork.ai allows for estim...Read more about Dowork.ai
Velaro
Velaro
Velaro is a SaaS engagement solution designed for sales, marketing and customer care teams sizes up to Enterprise organizations designed to facilitate personalized customer journey interactions. Key features include live chat, con...Read more about Velaro
Ada
Ada
Ada helps businesses create Artificial Intelligence (AI)-enabled chatbots to streamline customer support and communication processes. It offers customization tools, which allows organizations to improve customer engagement using v...Read more about Ada
Ticker
Ticker
Forget about using different Apps to chat with your customers. Centralize everything with Ticker! Improve your company's communication with our omnichannel platform. Manage your customers, tickets, products, sales and more. Ideal...Read more about Ticker
Moveo.AI
Moveo.AI
Moveo.AI revolutionizes customer experiences through cutting-edge conversational AI agents. Our enterprise-grade platform, driven by generative AI and proprietary Large Language Models (LLMs), redefines data processing, enabling t...Read more about Moveo.AI
Surfboard
Surfboard
Surfboard is a scheduling & shift planning software platform for customer support teams. Forecasting, shift planning, scheduling, one-click integrations and communication. ...Read more about Surfboard
Khoros Care
Khoros Care
Khoros Care is a social media marketing solution that helps businesses streamline client interactions across various communication channels such as messaging, web chat, social media and peer-to-peer communities. It enables custome...Read more about Khoros Care
InGenius
InGenius
Ingenius is a computer telephony integration (CTI) solution designed to help contact centers track, analyze, manage and report on customer call interactions on a unified platform. It integrates telephony systems with customer rela...Read more about InGenius
inConcert Contact Center
inConcert Contact Center
Designed for businesses in finance, technology, banking, retail, hospitality and other industries, inConcert Omnichannel Contact Center is a cloud-based contact management solution that helps bring together all customer touchpoint...Read more about inConcert Contact Center
Prompt.io
Prompt.io
Prompt.io is a cloud-based messaging platform designed for businesses of all sizes. It enables users to manage SMS, Facebook Messenger and live chat communication channels. Prompt.io offers integration with different customer re...Read more about Prompt.io
Pypestream
Pypestream
Pypestream is a cloud-based conversational AI solution designed to help businesses use chatbots and pragmatic AI to improve customer communications. Designed for businesses in insurance, healthcare, financial services, travel, eCo...Read more about Pypestream
Kiamo
Kiamo
Kiamo is a robust omnichannel solution for ambitious organizations that want to optimize the efficiency of their Customer Relations. Kiamo offers a smart distribution engine that selects the right advisers for each new interacti...Read more about Kiamo
Keeping.com
Keeping.com
Keeping.com is a help desk software that helps businesses manage customer support emails inside Gmail. It enables teams to convert support requests into tickets that are synced with the entire team. Managers can assign, discuss, a...Read more about Keeping.com
Engage 365
Engage 365
Engage365 is customer loyalty and reward platform powered by Microsoft Dynamics CRM. It uses Microsoft technology to allow small & medium size businesses to improve customer engagement strategy and customer retention strategies....Read more about Engage 365
WorkHub Tasks
WorkHub Tasks
WorkHub Tasks is an advanced task management solution that harnesses the power of AI to simplify workflows and promote teamwork across an organization. With its robust user roles and data privacy features, it provides a secure pla...Read more about WorkHub Tasks
LiveCaller
LiveCaller
LiveCaller is a live chat solution designed to help businesses connect and communicate with customers via calls, messages, third-party tools and co-browsing capabilities. Agents can maintain a record of phone calls, store clients'...Read more about LiveCaller
Steam-connect
Steam-connect
Making contact is the beginning of every success story. Good advice, a specific question, service, research or a solution. Human contact is still the best foundation for making new connections and really reaching people. Conversat...Read more about Steam-connect
Cisco Finesse
Cisco Finesse
Cisco Finesse is a contact center solution that delivers a quality digital experience for customers across multiple channels of communication. The sytem provides instant call routing, team communication, real-time agent training, ...Read more about Cisco Finesse
Ochatbot
Ochatbot
Ochatbot is an artificial intelligence chatbot platform designed for ecommerce and customer service applications. It serves online retailers from various sectors, aiming to enhance shopping experiences and customer support. This ...Read more about Ochatbot
Helprace
Helprace
Helprace is a cloud-based customer relationship management (CRM) solution that helps businesses manage interactions with existing and potential customers. The solution features a personalized help desk (HD) and user feedback porta...Read more about Helprace
Vozy
Vozy
Vozy is a conversational marketing platform that helps businesses utilize artificial intelligence (AI) technology to communicate and resolve customers' queries. It provides an AI chatbot, Lili, which helps professionals automatica...Read more about Vozy
Apizee
Apizee
A visual aid platform called Apizee enables field users to communicate in real time with distant agents or specialists during inspections, assessments, diagnostics, and support procedures. Real-time video feeds from a smartphone, ...Read more about Apizee
CM.com Communications Platform
CM.com Communications Platform
CM.com Communications Platform allows users to engage with their customers via all mobile channels and enhance the customer experience they offer. CM.com’s Communication Platform connects users with their customers through multip...Read more about CM.com Communications Platform
nixi1
nixi1
nixi1 is a cutting-edge chat management software that revolutionizes the way businesses handle customer communication. It's designed for a wide range of industries, including contact centers, travel agencies, and small businesses....Read more about nixi1
KronoDesk
KronoDesk
KronoDesk is a cloud-based customer support solution that provides help desk ticketing, customer support forums and an online knowledge base in a single integrated suite. The solution can be deployed on-premise or hosted in the cl...Read more about KronoDesk
Howazit
Howazit
Howazit, a cloud based SaaS B2B company, helps organizations meet customer expectations walk them through their journey, by enabling simple, smart and relevant communication. Howazit enable companies to collect feedback from custo...Read more about Howazit
SemanticForce
SemanticForce
SemanticForce is the unified media/e-commerce intelligence and customer service platform with deep listening, advanced analytics, and a helpdesk platform for marketing, communications, and customer support professionals. It offers...Read more about SemanticForce
Qiscus
Qiscus
Qiscus is a customer communications management solution designed to help businesses manage customer data, leads, omnichannel CRM and customer engagement operations....Read more about Qiscus
SnapCall
SnapCall
SnapCall is a Live Video tool for Virtual Sales that helps convert web-traffic into buyers. It's always been thought that sales should be done in-person, but the e-commerce growth and the pandemic has changed the way we communica...Read more about SnapCall
Fireberry
Fireberry
Fireberry is a software specifically designed for medium-sized businesses that offers assistance in managing sales and leads, tracking team performance, and deriving business insights. The software is beneficial for businesses aim...Read more about Fireberry
Dynamics 365 Customer Service
Dynamics 365 Customer Service
Microsoft Dynamics 365 provides integrated solutions that allow businesses to better track leads, automate field service, drive sales, and improve operations using mobile, enterprise-ready business apps from the cloud. The system...Read more about Dynamics 365 Customer Service
VeriShow
VeriShow
VeriShow is a cloud-based customer communication and engagement suite that includes applications for live chat, video chat, VoIP calls and content sharing. It is used by businesses seeking to track their online conversions and mon...Read more about VeriShow
Toonimo
Toonimo
User Experience Made Easy, for Everyone. Toonimo is a leading Digital Adoption Platform for enterprises who streamline the efforts for internal employee training and customer onboarding initiatives. For organizations that want t...Read more about Toonimo
Accon
Accon
Accon is a cloud-based ERP software for SMBs, users can manage their sales, finance, operations and human resources in one small business ERP platform. The result is less busywork and more time to do what creates value for their c...Read more about Accon
Stames
Stames
Stames is a cloud-based customer support and team communication platform that helps businesses manage customer queries and complaints via a unified portal. Key features include issue tracking, sales engagement, customer satisfacti...Read more about Stames
WotNot
WotNot
WotNot is a no-code chatbot builder that facilitates conversational AI on websites, Facebook Messenger, and WhatsApp. With WotNot, you can turn your anonymous website visitors into qualified leads and ensure higher customer satisf...Read more about WotNot
BlueSpice
BlueSpice
BlueSpice pro is used worldwide in large and small companies and is mainly used for knowledge and quality management, technical/IT documentation, creating organization manuals, and more. With Blue Spice pro you create the basis fo...Read more about BlueSpice
Engagely
Engagely
engagely.ai is a brand in cognitive decision making by the Economic Times. A no-code platform offers a customizable, secure, and cost-effective solution that’s driven by ideas and not technical expertise. The no-code platform allo...Read more about Engagely
Keyfax
Keyfax
Keyfax Housing Software Suite consists of four modules, a RESTful API and a powerful Dynamics 365 integration. Keyfax Repairs Diagnostics provides customer service advisors with a pictorial interface to help them diagnose the co...Read more about Keyfax
Broadcaster BOT
Broadcaster BOT
Broadcaster Bot is a Concepto Móvil product that offers an innovative solution for serving customers through conversations on WhatsApp, Facebook Messenger, Google Business Chat, and RCS. The platform integrates multiple communica...Read more about Broadcaster BOT
devContact
devContact
devContact is a cloud-based help desk solution for mobile apps. It includes both FAQ and knowledge base tools as well as a live chat feature. devContact offers a searchable database, so users can compile commonly asked questi...Read more about devContact
Avantage Business
Avantage Business
Avantage Business CRM is a comprehensive and customizable solution designed specifically for sales professionals. This platform seamlessly integrates prospecting and customer management functionalities, providing users with effici...Read more about Avantage Business
Vergic
Vergic
Vergic Engage is a multichannel customer engagement platform that allows businesses to connect with online customers through advanced chat, chatbots and video/voice. This software includes advanced collaboration tools such as co-b...Read more about Vergic
Parrot CRM
Parrot CRM
Parrot CRM is a software designed to augment and improve conversational sales. With Parrot you can automate the most tedious activities and processes of a sale, such as: sending scheduled messages, creating quick responses and acc...Read more about Parrot CRM
Unbabel
Unbabel
Unbabel is an artificial intelligence (AI)-powered solution to provide customer support, enabling businesses to interact with clients in multiple languages. It combines machine translation with human insight and natural language p...Read more about Unbabel
NinjaChat
NinjaChat
NinjaChat provides live chat software to interact with website visitors in real-time through multi-channel support via Whatsapp, Facebook messenger, and Text messages. Manage all customer interaction channels in one place to coo...Read more about NinjaChat
Mosaicx
Mosaicx
Businesses can't hire enough agents to keep every customer happy, so Mosaicx uses conversational AI to create an agent-like experience without a human agent. This creates fast, easy, personalized service experiences, which increas...Read more about Mosaicx
Sparrow
Sparrow
Sparrow is a productivity suite that combines multiple customer experience tools with a unified agent desktop, including customer relationship management (CRM), ticketing, surveys, sentiment analysis, chatbots, and business intell...Read more about Sparrow
Essembi
Essembi
Essembi is a purpose-built software innovation hub designed to help software companies accelerate their innovation cycles and become leaders in their markets. The platform streamlines the software development lifecycle by enabling...Read more about Essembi
ControlHippo
ControlHippo
ControlHippo is the ultimate WhatsApp shared inbox for sales and support Teams. Effortlessly manage multiple WhatsApp accounts, integrate with CRM systems, and gain valuable insights through actionable analytics. Experience Contro...Read more about ControlHippo
Halp
Halp
Halp is a cloud-based information technology (IT) service desk solution that helps small to large enterprises resolve employee queries with an internal ticketing system. The centralized platform comes with a workflow engine, which...Read more about Halp
SpiceCSM
SpiceCSM
SpiceCSM offers an array of powerful products and services that have been developed to increase the success and efficacy of any customer care organization. Supporting businesses of any size with 20 or more agents, SpiceCSM offers ...Read more about SpiceCSM
CustomerWise
CustomerWise
CustomerWise is a hybrid customer relationship management solution that caters to businesses of all sizes across various industry verticals. Key features include workflow automation, customer asset management, contract management,...Read more about CustomerWise
AnswerDash
AnswerDash
AnswerDash is a cloud-based contextualized self-service customer support solution that helps provide information to customers visiting a users’ website or mobile application. The solution features predictive Q&A technology based o...Read more about AnswerDash
Gnatta
Gnatta
Gnatta is a cloud-based solution, which creates communication technology, tiered across five products for small to large organizations. Full coverage is available across digital channels including webchat, email, messaging and soc...Read more about Gnatta
LiveOps
LiveOps
LiveOps provides a cloud contact center solution with multi-channel routing, real-time reporting and interaction recording across all channels. It follows the pay-per-use model, which allows scaling the business when needed. LiveO...Read more about LiveOps
ConSol CM/Customer Service
ConSol CM/Customer Service
ConSol CM is a business process management platform designed for companies across various industries including banking, insurance, telecommunications, and manufacturing. ConSol CM offers a robust workflow management and business...Read more about ConSol CM/Customer Service
AlphaChat
AlphaChat
AlphaChat is a conversational artificial intelligence (AI) platform, which enables businesses in finance, telecom, eCommerce and other industries to communicate with customers via virtual assistants. Managers can route clients' su...Read more about AlphaChat
Azuba CCM Platform
Azuba CCM Platform
Customer expectations are higher than ever, and the ability to communicate effectively across multiple channels is not just an advantage—it's a necessity. Azuba's Customer Communication Management (CCM) Platform steps in as a sol...Read more about Azuba CCM Platform
Mindsay
Mindsay
Mindsay allows companies to provide one-to-one customer service at scale through Conversational AI and process automation. Our chatbots are pre-trained using 100,000s of industry-specific conversations so they can answer your most...Read more about Mindsay
StitchView
StitchView
StitchView is a cloud-based solution that helps businesses organize, centralize, and manage multiple applications from a unified location, streamlining customer service workflows. Professionals can utilize the drag-and-drop interf...Read more about StitchView
K-Now
K-Now
K-NOW is the Digital Adoption Platform from Knowmore. K-Now allows businesses to create and publish guides and messages on top of the application. Contextual help within the application GPS simplifies understanding, support and t...Read more about K-Now
Odigo
Odigo
Odigo is a SaaS cloud contact center solution that facilitates relationships between large organisations and their customers. The comprehensive platform manages all interactions, across all channels, at any time. It allows compani...Read more about Odigo
USAN Contact Suite for Amazon Connect
USAN Contact Suite for Amazon Connect
USAN Contact Suite for Amazon Connect is an omnichannel contact center solution designed to integrate with Amazon Connect. It has a proprietary client interface that allows users to control the customer experience from anywhere in...Read more about USAN Contact Suite for Amazon Connect
Streem
Streem
Streem is a cloud-based solution that helps businesses provide remote support to customers using augmented reality (AR) and artificial intelligence (AI) technology. Professionals can record videos of customers’ spaces and share th...Read more about Streem
Support.cc
Support.cc
Support.cc is a cloud-based ticketing system that assists small and medium-sized enterprises in providing customer support. Users can handle client interactions, inquiries, issues, feedback, and surveys on the platform. It allows ...Read more about Support.cc
NestDesk
NestDesk
NestDesk is a customer service management solution that helps eCommerce businesses of all sizes, across all sectors, support, engage and close more sales via conversations. No more a cost center, now you can turn customer service ...Read more about NestDesk
Bonder
Bonder
Bonder is an innovative on-site support solution that is designed to meet the specific needs of in-house teams, service partners, and customers. With various features tailored for desktop and mobile devices, Bonder empowers organi...Read more about Bonder
SanCCS
SanCCS
San Softwares provides unbeatable IVR services in India with SanIVR, the ultimate software for call center agents. By prioritizing customer calls based on their urgency, SanIVR enables quick and efficient resolution of issues. You...Read more about SanCCS
SRM Software
SRM Software
Customer Service Delivery Platform's (CSDP) SRM is a hybrid customer relationship management (CRM) solution that helps businesses to automate their customer service and service delivery routines. It provides businesses, profession...Read more about SRM Software
Synthetix
Synthetix
faqtAgent by Synthetix is a cloud-based multichannel self-service customer service solution for call center agents. Suitable for organizations of all sizes, its self-service feature enables customers to quickly and accurately answ...Read more about Synthetix
Richdesk
Richdesk
Richmond ServiceDesk is a cloud-based service desk solution that helps businesses tracks issues, service requests and configuration details using standardized CMDB (configuration management database) organization methodology. The ...Read more about Richdesk
Hybrid.Chat
Hybrid.Chat
Hybrid.Chat is a cloud-based live chat solution that allows users to build chatbots. The solution provides templates for chatbots with a range of purposes, such as lead capture, hotel booking and appointment booking. The chat...Read more about Hybrid.Chat
MindTouch
MindTouch
MindTouch offers enterprise-grade, AI-powered knowledge management solutions for mid-size organizations and large global enterprises that want to increase customer lifetime value. The company’s knowledge management platform was de...Read more about MindTouch
SAP Service Cloud
SAP Service Cloud
SAP Service Cloud Portfolio is a cloud-based customer relationship management solution that helps small and mid-size businesses manage communication and interactions with existing and potential customers. It helps businesses to ma...Read more about SAP Service Cloud
Radiance Commerce
Radiance Commerce
Radiance Commerce is a provider of AI-powered chatbot solutions designed to help businesses sell more and enhance customer experiences. Our flagship product, Radiance SmartChat, harnesses the power of ChatGPT and Generative AI to ...Read more about Radiance Commerce
Ozmo Omnichannel Support Platform
Ozmo Omnichannel Support Platform
Ozmo’s support platform offers all of the tools and more that an omnichannel support platform can offer. In its single source platform, Ozmo offers complete agent assistance, self support and service adoption solutions to solve cu...Read more about Ozmo Omnichannel Support Platform
Omnicus
Omnicus
Designed for businesses of all sizes, Omnicus is a cloud-based customer service solution that helps optimize help desk processes through voice calls, SMSs, emails and more. Key features include artificial intelligence (AI), unifie...Read more about Omnicus
Textel
Textel
Textel is an enterprise web platform that connects businesses with their customers through text messages, allowing them to easily and quickly connect with each other and reducing wait times. Textel helps businesses communicate wi...Read more about Textel
Aimylogic
Aimylogic
A drag-and-drop smart bot builder platform to create chatbots, AI-powered calls, and actions for voice assistants that understand intents. Over 60,000 customers use Aimylogic. Build 4 types of AI bots with Aimylogic including chat...Read more about Aimylogic
Pega Customer Service
Pega Customer Service
Pega Customer Service tracks and analyzes the performance of customer service teams, making it easy to identify opportunities for improvement. The platform allows users to automate various processes like service ticket creation an...Read more about Pega Customer Service
DeepConverse
DeepConverse
DeepConverse helps businesses automate up to 80% of their support queries. DeepConverse offers a chatbot, conversational search and interactive guides to provide pleasing support experiences to your users. Backed with 50+ suppo...Read more about DeepConverse
Gallabox
Gallabox
Gallabox empowers businesses with a single, collaborative communication platform designed to help convert their customer conversations into business-oriented actions. A conversational workspace, Gallabox integrates WhatsApp Busine...Read more about Gallabox
Insightly Service
Insightly Service
Service is the newest addition to the Insightly unified suite of customer relationship management applications. It’s a service and support application that’s built natively within Insightly, connecting seamlessly with all the appl...Read more about Insightly Service
OneHash Chat
OneHash Chat
OneChat is a powerful customer assistance tool that offers businesses a suite of features that are not available with other customer support software and helps them manage their interactions with customers. Its key features are li...Read more about OneHash Chat
Trring Me
Trring Me
Trring Me is a multi-platform marketing solution with a stronghold in all the major sectors for automation and networking. Here you will find the best use cases of industry and its types. We are open customizers as per your prop...Read more about Trring Me
Merit for Life Science
Merit for Life Science
Merit for Life Science advances Microsoft Dynamics 365 to help biotech, pharmaceutical, and medical device organizations manage regulation and compliance requirements. It caters to fast-growing life science manufacturers in pre-c...Read more about Merit for Life Science
ZOE
ZOE
ZOE is a cloud-based customer relationship management and ticketing software that helps businesses of all sizes manage customer inquiries, eliminate spam calls and emails, handle high-priority support requests and more on a centra...Read more about ZOE
Got It AI
Got It AI
Got It AI is an enterprise-ready conversational AI platform that creates generative AI chatbots with ease. The platform includes innovations to manage hallucinations and verify responses based on private or sensitive data sources....Read more about Got It AI
HaloCRM
HaloCRM
HaloCRM is intuitive customer service software that can be deployed on-premise or in the cloud. The platform is designed to help businesses of all sizes streamline customer support operations. Organizations can track and manage co...Read more about HaloCRM
AISERA
AISERA
AI Service Desk uses conversational robotic process automation (RPA) to automate repetitive inquiries and workflows for IT, sales, and customer service teams. It uses predictive technology and can plug into existing tools and syst...Read more about AISERA
Whisbi
Whisbi
Whisbi is a cloud-based customer service and support solution designed for customers of multiple sizes. It offers real-time video communication, co-browsing and web chat features to customers. The solution allows users to embed a ...Read more about Whisbi
Brand Embassy
Brand Embassy
Brand Embassy is a cloud-based customer support platform that focuses on social media monitoring, social customer support and social media analytics. It monitors all of a company’s social channels—including Facebook, Twitter, Link...Read more about Brand Embassy
Wolken ServiceDesk
Wolken ServiceDesk
Wolken Service Desk is a cloud-based solution that helps businesses streamline the entire IT service management lifecycle, from receiving change requests to managing incidents. It comes with a self-service portal that allows custo...Read more about Wolken ServiceDesk
MaestroQA
MaestroQA
MaestroQA is a quality assurance platform designed to help call centers measure and improve the customer experience. It helps managers automate manual QA tasks with various capabilities, such as screen capture, agent coaching, sco...Read more about MaestroQA
AireContact
AireContact
AireContact is a cloud-based contact center solution that provides call center interaction and management tools for multiple channels of communication. The product caters to businesses of all sizes and allows users to create campa...Read more about AireContact
Intermedia Contact Center
Intermedia Contact Center
80% of customers believe they’re delivering a great customer experience, but only 8% of customers agree. Businesses like yours need better visibility to determine the quality of their customer interactions and the right tools to m...Read more about Intermedia Contact Center
Innosoft Field Service Management
Innosoft Field Service Management
INNOSOFT Field Service Management is a platform that modernizes the field service needs of any organization, from customer inquiries to the assignment of field service technicians, mobile deployment feedback, and post-service proc...Read more about Innosoft Field Service Management
Attendo
Attendo
Attendo streamlines customer service and maintenance operations through a unified cloud platform. It offers a comprehensive suite of tools including help desk functionalities for managing support tickets, a CRM system for buildin...Read more about Attendo
Mavenoid
Mavenoid
Designed for businesses in consumer electronics, power equipment, micromobility, home appliances and other sectors, Mavenoid is a cloud-based solution that assists with managing customer support processes. Mavenoid enables agent...Read more about Mavenoid
Omnichannel Contact Center
Omnichannel Contact Center
Cloud Contact Center is a customer service solution designed to help enterprises streamline communication across various channels such as phone call, web, messages, WhatsApp or Webchat. Cloud Contact Center allows marketing prof...Read more about Omnichannel Contact Center
CS for SharePoint
CS for SharePoint
CS for SharePoint is a customer service and support application for Office 365 and Microsoft Teams environments that turns web, email and mobile customer requests into routable tickets with email alerts. Use CS for SharePoint to a...Read more about CS for SharePoint
Vicodo
Vicodo
Vicodo is a web application covering all video and communication needs for various businesses. It is a white label solution that users can brand how they want - from colors and logos to texts and buttons. Vicodo provides 1 on 1 vi...Read more about Vicodo
Glia
Glia
Glia is an omnichannel customer engagement platform that helps financial institutions connect with customers through text messages and video/voice chat capabilities. It enables employees to track conversions, conduct engagement an...Read more about Glia
Infoset
Infoset
Infoset is a omnichannel customer service software solutions that helps manage customer service support operations and sales channels. The software offers features such as live chat, email, business phones, call center and socia...Read more about Infoset
Curious Thing
Curious Thing
Curious Thing offers advanced voice AI assistants designed specifically for businesses of all sizes. With cutting-edge technology, which combines proprietary voice AI technology with OpenAI's ChatGPT, it provides automated solutio...Read more about Curious Thing
Vocalcom Salesforce Edition
Vocalcom Salesforce Edition
Vocalcom Salesforce Edition is a cloud contact center specifically developed for Salesforce. Users are provided immediate and real-time access to a customer's entire history of interactions all on one screen. Incoming calls can be...Read more about Vocalcom Salesforce Edition
ChatLingual
ChatLingual
ChatLingual is a multilingual contact center solution that supports customer interactions in multiple languages in real-time across chat, email, SMS, and other social channels. The cloud-hosted agent success platform and converse ...Read more about ChatLingual
Corenio
Corenio
Discover the power of Corenio's user-friendly features designed to simplify business management for everyone, regardless of technical expertise. Say goodbye to complex systems and hello to streamlined operations. Efficient Invent...Read more about Corenio
DevRev
DevRev
DevRev is a platform purpose-built for SaaS and technology companies, helping back-office development match the rapid pace of front-office customer relationships. Our mission is to bring end users, support engineers, product manag...Read more about DevRev
AR Genie
AR Genie
AR Genie is a cloud-based augmented reality software that helps businesses provide training and remote assistance, and analyze machines set up on a unified platform. The solution integrates with AR glasses, enabling technicians to...Read more about AR Genie
Freshworks Customer Service Suite
Freshworks Customer Service Suite
Freshworks Customer Service Suite simplifies tracking agent performance, workload distribution, and task assignment, enabling leaders to optimize agent efficiency and productivity. From an agent training and QA point of view, the ...Read more about Freshworks Customer Service Suite
Zuar Portal
Zuar Portal
Provide secure, global access to your organization’s analytics. Zuar Portal is the easy way to create unique analytics hubs for executives, employees, partners, vendors, customers, and more. Employ drag and drop simplicity to buil...Read more about Zuar Portal
Zervicio
Zervicio
Zervicio is a customer relationship management (CRM) solution designed to manage after-sale customer support. It can be deployed on-premise or as a cloud-based solution. Key features include support ticket generation, complaints, ...Read more about Zervicio
Verascape
Verascape
Verascape is a cloud-based call center solution that caters to businesses in a variety of industries. Key features include call logging, call recording, a progressive dialer, call scripting, escalation management and voice recogni...Read more about Verascape
BOTNATION AI
BOTNATION AI
BOTNATION AI is a cloud-based live chat solution that helps businesses create artificial intelligence (AI)-enabled chatbots to improve customer service operations. It comes with an application programming interface (API), which en...Read more about BOTNATION AI
Agent.ai
Agent.ai
Agent.ai is a customer service application deployed across North America, the UK, South Africa, and Australia. The system offers both a standalone helpdesk and knowledge management solution. Agent.ai works with companies as large ...Read more about Agent.ai
Humach
Humach
Humach is a cloud-based call center solution that provides plug and play customer service functionalities to businesses across various industry verticals such as health care, retail, financial services, consumer products and more....Read more about Humach
Kylie.ai
Kylie.ai
Kylie.ai is a cloud-based data analytics solution that enables businesses of all sizes to automate customer care conversations. It uses artificial intelligence (AI) algorithms to assist agents in resolving customer queries. K...Read more about Kylie.ai
ThinkOwl
ThinkOwl
ThinkOwl is a cloud-based customer service management solution. Key features include multi-channel inbox management, case management, workflow automation and a customer portal. The multi-channel inbox helps users manage customer...Read more about ThinkOwl
Noci
Noci
Noci provides you a world-premiere feature: the product recommendation tool. Now, teams can create a vendor chatbot that advises 24/7 products the same way an in-store vendor would do it. By connecting to existing CMS and CRM sys...Read more about Noci
Timum
Timum
Timum is an online appointment scheduling software. It is designed for small to midsize businesses that want to streamline appointment booking and reduce administrative hassles. Timum offers key features like automatic appointme...Read more about Timum
Enterprise Accelerator
Enterprise Accelerator
Enterprise Accelerator is a data analysis solution, which helps organizations gain insights into customer interactions using various third-party business intelligence (BI) tools. Managers can search for transcribed client conversa...Read more about Enterprise Accelerator
CINNOX
CINNOX
CINNOX is a total experience SaaS platform that elevates customer and staff experiences with innovative omnichannel engagement and analytics solutions. CINNOX helps businesses to connect, orchestrate, and securely evaluate all of ...Read more about CINNOX
Lost Returns
Lost Returns
Lost Returns is a lost and found software designed to help businesses across a variety of industries including car rental, airlines, schools, airports, hotels, taxi, cruise lines, trains, security, venues and more. Key features in...Read more about Lost Returns
Roundesk
Roundesk
Roundesk is a CRM solution that helps small to large businesses track customer interactions, manage user contacts, generate reports and more. Whether you are a small business, a large corporation or any other type of organization,...Read more about Roundesk
Neeyamo
Neeyamo
Neeyamo is a leading provider of technology-driven global payroll and Employer of Record (EOR) solutions, catering to both multinational corporations and smaller-scale multinational businesses across the globe. Utilizing a vast te...Read more about Neeyamo
Saysimple
Saysimple
About us We are Saysimple. We are experts when it comes to enhancing customer conversations. Providing our clients with the ability to focus on providing their customers with the level of service they deserve. Through our Custom...Read more about Saysimple
CSAT.AI
CSAT.AI
CSAT.AI provides a ‘fix it before you end it’ real-time solution to prevent bad customer service. This patent pending plugin was developed to train agents while providing 100% Quality Assurance monitoring. The Agent is able to see...Read more about CSAT.AI
OMQ
OMQ
NEW: OMQ releases the first German chatbot based on ChatGPT/GPT-4. The beta version is now available for testing to companies from all industries. OMQ Chatbot is a cloud-based communication solution, which helps businesses automa...Read more about OMQ
CallVU
CallVU
CallVU is a mobile digital engagement solution that blends digital and interactive media with a voice channel. The platform is designed to help organizations improve efficiency and meet customers’ needs while lowering expenses and...Read more about CallVU
Optiwe
Optiwe
Optiwe is an AI-powered messaging platform that empowers businesses to streamline their customer service and sales processes while delivering an exceptional customer experience. It offers a wide range of features that help busines...Read more about Optiwe
AgentHub
AgentHub
Vistio is a live on-screen guidance solution, designed to help small to large enterprises manage client interactions and maintain the performance of contact centers. Vistio enables agents to manage clients’ queries across multip...Read more about AgentHub
Mobile Service Cloud
Mobile Service Cloud
Deliver frictionless customer service experiences with Mobile Service Cloud. An easy-to-use solution that helps customer service teams to work together via one Agent Inbox. In this inbox, you receive messages from all channels. En...Read more about Mobile Service Cloud
DVSAnalytics Workforce Optimization
DVSAnalytics Workforce Optimization
DVSAnalytics Encore Workforce Optimization is a cloud-based service designed to enhance employee performance and efficiency, delivering contact center analytical solutions that support workforce optimization, interaction recording...Read more about DVSAnalytics Workforce Optimization
Office24by7
Office24by7
Maintain a seamless customer relationship with Office24By7’s CRM software, integrated with mail, messages, and call features. This CRM software allows you to process, organize, and distribute leads and convert them into reliable c...Read more about Office24by7
Liberty Connect
Liberty Connect
The Liberty Platform is an all-in-one customer experience solution that includes all the intelligent automation (low-code), customer engagement and contact centre management solutions you need to improve your customer experience, ...Read more about Liberty Connect
Just AI Conversational Platform
Just AI Conversational Platform
Just AI Conversational Platform provides a unique, comprehensive ecosystem and technology that allows enterprises, mid-size businesses, and voice tech developers to create absolutely any type of conversational AI projects, includi...Read more about Just AI Conversational Platform
Vocalcom
Vocalcom
Vocalcom helps companies talk to their customers through the phone, email, text message, and social media. Vocalcom's cloud-based newsletter platform helps companies send engaging communications to their customers that can improve...Read more about Vocalcom
Customer Self-Service
Customer Self-Service
Customer Self-Service is a customer service solution, which allows businesses to resolve clients' queries using a chat tool, widget, chatbot and more. Users can customize the platform's interface based on corporate branding and de...Read more about Customer Self-Service
Onlim
Onlim
Onlim is a conversational AI platform designed to help small to large businesses streamline communication with customers across multiple channels. Features include traffic analysis, natural language processing, data modeling, and ...Read more about Onlim
CliPlace
CliPlace
CliPlace is a Customer Self-Service Portal for HubSpot Service Hub. CliPlace gives a lot of value - improves communication between the support team and the client - saves time on constant questions about the status of the ticket ...Read more about CliPlace
DeskOne
DeskOne
DeskOne is a customer support platform that helps companies identify the areas of opportunity in processes, flows, service levels, and technology management by following up on incidents and internal or external requirements using ...Read more about DeskOne
Fusion Connect CCaaS
Fusion Connect CCaaS
Fusion Connect Contact Center as a Service (CCaaS) is designed to improve customer experience across communication channels. It helps you connect with customers the way they want, while your agents work from anywhere. CCaaS is fle...Read more about Fusion Connect CCaaS
Video Call Center
Video Call Center
VideoCC comes with a fully browser-based simplified end-user interface and a feature rich operator UI with flexible layout, customer and transaction data, dynamic scripts and the fully customizable workflow. The solution can be in...Read more about Video Call Center
Flixcheck
Flixcheck
Flixcheck is a digital form-building and file-sharing solution catering to businesses of all sizes across various industries looking to automate business processes and reduce paperwork. Flixcheck offers features like digital form...Read more about Flixcheck
Pavelify
Pavelify
Pavelify is a modern B2B SaaS customer service and sales platform helping businesses to communicate with customers and prospects alike, convert business, increase revenue, efficiency in workflow and customer satisfaction. With Pa...Read more about Pavelify
Sweesh
Sweesh
Send, track and report on bulk WhatsApp marketing messages with Sweesh. A web-based platform that needs no special development or integrations to get started. Use WhatsApp to connect with targeted audiences like employees, student...Read more about Sweesh
Zowie
Zowie
Zowie enables businesses to deflect tickets using automation technology, care for customers with omnichannel inbox and sell more using enhanced customer context. Zowie can act as a standalone customer service system or enhance cur...Read more about Zowie
Expertflow Contact Center
Expertflow Contact Center
The platform allows clients to call from their phone or from their Web browser by using WebRTC voice, video, and screen share. It also enables clients to contact users over any chat channel (SMS, FB Messenger, WhatsApp,..) with Hy...Read more about Expertflow Contact Center
Emplifi Service Cloud
Emplifi Service Cloud
Emplifi provides an enterprise platform that gives you comprehensive insights, tools, and resources to help businesses provide great customer service through their website or mobile app. It offers tools that enable organizations ...Read more about Emplifi Service Cloud
Manhattan Active Omni
Manhattan Active Omni
Manhattan Active Omni is a cloud-based solution that helps businesses in the retail industry streamline operations related to order management, customer engagement, point of sale and more. The digital self-service portal enables c...Read more about Manhattan Active Omni
tbXMS
tbXMS
tbXMS is an enterprise-grade network monitoring and management platform. We help you maximize the value of your network by providing you with a single solution for all your IT needs, including network monitoring and management, pr...Read more about tbXMS
Tracey
Tracey
Tracey is an AI-enabled data analytics solution that lets businesses track their parcels, optimize their complete shipment process, and enhance their control over deliveries with AI-powered predictions, carrier comparison and more...Read more about Tracey
HGS Agent X
HGS Agent X
Highly engaged agents deliver superior CX that lead to higher customer loyalty. But businesses treat their contact centers as cost units and don’t empower their agents to deliver business value. HGS Agent X enables front-line agen...Read more about HGS Agent X
Flip CX
Flip CX
RedRoute is an advanced AI voice assistant that can quickly handle the majority of simple inbound customer support calls. Our voice assistant creates an Alexa or Siri-like experience for customers on your phone channel. RedRoute a...Read more about Flip CX
SOGEDES.X
SOGEDES.X
SOGEDES.X is a cloud-based calll center solution that offers unique experiences for customers and employees. It helps users view contact information and automate tasks for agents. It includes clear routing settings and drag-and-...Read more about SOGEDES.X
Grypp
Grypp
Grypp is a customer engagement platform for contact centers. It enables agents to have visual, interactive engagements with customers in real time during phone and digital conversations. Grypp is designed for contact centers in ba...Read more about Grypp
BotSpice
BotSpice
BotSpice allows users to build custom AI chatbots and give consistent 24/7 support across channels so that customers can resolve issues whenever they wish. With the BotSpice NLP engine, automate repetitive questions to enable team...Read more about BotSpice
ConSol CM/Ticketing
ConSol CM/Ticketing
ConSol CM/Ticketing is an IT ticketing system that can support your IT, customer/internal service departments and assist with a companies digitalization. The ticketing solution is tailored to small and medium sized businesses. It ...Read more about ConSol CM/Ticketing
Sirius
Sirius
We believe that customer service should be available 24/7, which is why we offer our AI-powered virtual assistants and chatbot services. Our AI-powered chatbots are able to provide engaging and professional conversations to your c...Read more about Sirius
Plutomen Connect
Plutomen Connect
Plutomen Connect offers AR-based remote visual assistance that augments the capabilities of field service workers. With remote assistance, frontline teams can get assisted by experts and help customers at any time, from any place,...Read more about Plutomen Connect
TIKTING
TIKTING
TIKTING Help Desk and Change Management System is an enterprise-grade system built on Microsoft Technologies to produce a robust, fast and reliable software. With this, users can create and assign tasks to other team members to sp...Read more about TIKTING
DoubleTick
DoubleTick
DoubleTick is a cloud-based platform that lets users broadcast Bulk messages to unlimited contacts from a single number without getting blocked by WhatsApp. It provides a host of features, including importing new customer details ...Read more about DoubleTick
Cordless
Cordless
Cordless is a modern cloud-based call centre for customer support teams with built-in conversational intelligence. Cordless provides an all-in-one solution for customer support teams to talk to customers over the phone and gather...Read more about Cordless
ResolveAI
ResolveAI
ResolveAI features include training on your knowledge base with your documentation, creating and customizing chatbot to fit your branding, being alerted and joining live chat conversations when a customer requests live agent suppo...Read more about ResolveAI
VQ Online
VQ Online
VQ Online reimagines quality assurance for modern customer service environments, revolutionizing how businesses evaluate and enhance customer interactions. This web-based platform is tailored for contact centers, offering a suite ...Read more about VQ Online
yoummday
yoummday
yoummday is a comprehensive outsourcing software solution that combines workforce recruitment, training, scheduling, and management with a CX marketplace. It is used by over 60 international companies (including Fortune 500 and DA...Read more about yoummday
SAAS First
SAAS First
Meet Milly, the AI-driven chatbot by SAAS First, a revolutionary tool designed to meet the high customer expectations of today's digital age. Specifically crafted for small to medium-sized SaaS companies, Milly is the perfect comp...Read more about SAAS First
STEPS
STEPS
STEPS is a cloud-based and on-premise solution that helps service businesses streamline resource planning on a centralized dashboard. It enables users to transform sketches and estimates into clear and understandable texts, ensuri...Read more about STEPS
ClearFeed
ClearFeed
In many companies today - collaboration is increasingly moving to Slack and Teams - with both employee and customer requests originating in and being discussed therein. But chat lacks structure - and use for important business req...Read more about ClearFeed
Visiativ Customer Service
Visiativ Customer Service
Visiativ Customer Service is a web-based solution that helps businesses manage customer queries, requests, and support tickets from various channels such as web, mobile, and Salesforce. The platform enables managers to find answer...Read more about Visiativ Customer Service
etrack1
etrack1
etrack1 is designed for customer centers with dedicated managers and employees seeking effective solutions for shared Outlook folders and current ticketing/CRM/telephone systems. etrack1 understands the importance of having the b...Read more about etrack1
ConSol CM/AI Assist
ConSol CM/AI Assist
ConSol CM/AI Assist is a customer service software that helps businesses manage customer inquiries in compliance with GDPR regulations. The platform enables managers to capture and structure customer emails into concise one-liners...Read more about ConSol CM/AI Assist
Pencil Spaces
Pencil Spaces
Pencil Spaces is a virtual learning that consolidates a digital classroom into one streamlined tab. It integrates video calls, chat functions, unlimited whiteboards, file sharing, breakout rooms, and access to various websites. Th...Read more about Pencil Spaces
HelpMate
HelpMate
HelpMate is a customer support software designed to help businesses improve their customer experience. The key features include a unified team inbox, which allows businesses to manage and respond to customer inquiries from a singl...Read more about HelpMate
Raffle Search
Raffle Search
RaffleAI Search powered by AI is a cutting-edge search optimization engine designed to revolutionize knowledge retrieval for customers. By leveraging AI technology Raffle ensures that users experience insightful self-service, elim...Read more about Raffle Search
VIRNECT Remote
VIRNECT Remote
VIRNECT Remote is a remote collaboration solution. VIRNECT Remote enables real-time collaboration for industrial fieldwork. Connects experts through VIRNECT Remote to share information when and where you need it and solve industri...Read more about VIRNECT Remote
Videate
Videate
Videate is an AI video generation solution that's changing the game in creating software tutorials and training content. Its innovative, patent-pending technology does away with the old-school approach of manual screen captures an...Read more about Videate
Lokulus
Lokulus
Lokulus is an AI-enabled workflow automation solution that helps transform the way businesses interact with customers delivering exceptional experiences for both customers and teams. The platform empowers organizations to manage a...Read more about Lokulus
KIX
KIX
KIX is an open source service management solution designed for IT service management (ITSM) and technical customer service teams. The software caters to organizations across industries, from small businesses to large enterprises i...Read more about KIX