Live chat by CustomerICare is a live chat offering that integrates both voice and video calling into its live chat platform. While it is a very scalable platform that can be used for large-scale implementations, it is ideal for small and midsize e-commerce businesses.
CustomerICare’s live chat solution includes a range of value-adding tools, such as real-time traffic monitoring, chat analytics and proactive chat invitations based on visitor browsing behavior. It’s capable of integrating with a majority of website management tools, including Wordpress, Magento and Drupal.
CustomerICare’s live chat application is offered as either an on-premise installation (with a single upfront licensing fee) for enterprises and as a Web-based Software-as-a-Service (SaaS) platform with monthly per-seat pricing.