# Customerly Software Reviews, Demo & Pricing - 2026 > Review of Customerly Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/crm/customerly-profile --- [Home](https://www.softwareadvice.com/) / [Live Chat Software](https://www.softwareadvice.com/live-chat/) / Customerly Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Alternatives](https://www.softwareadvice.com/crm/customerly-profile/alternatives/) # Customerly 2026: Benefits, Features & Pricing Wondering if Customerly is right for your organization? Our Live Chat Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Customerly 4.5 [(70)](https://www.softwareadvice.com/crm/customerly-profile/#reviews) Pricing Starting at $29.00 per month ### About Customerly Customerly is the first-in-class AI customer service platform, redefining how businesses engage with customers. Powered by advanced AI Agents, Customerly switches seamlessly between AI Assistant and Mission Mode, automating entire customer conversations, resolving issues instantly, and escalating complex cases based on intent. Designed for SaaS companies, Customerly combines AI-powered support, customizable workflows, NPS & CSAT surveys, and email marketing automation to boost efficiency, enhance customer satisfaction, and drive retention. Since its launch, Customerly has supported hundreds of SaaS businesses, enabling them to scale support operations, improve engagement, and deliver unparalleled customer experiences. With powerful AI automation and seamless human integration, Customerly is your ultimate solution for customer service and success. Wondering if Customerly is right for your organization? Our Live Chat Software selection experts can help you in 15 minutes or less. ## Customerly User Interface ## Popular Customerly Alternatives Main Product Customerly 4.5 [(70)](https://www.softwareadvice.com/crm/customerly-profile/#reviews) Ratings Breakdown - 4.50Ease of use - 4.40Value for money - 4.30Customer support - 4.33Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [SurveyMonkey](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/) 4.6 [(10465)](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/reviews/) Ratings Breakdown - 4.61Ease of use - 4.42Value for money - 4.32Customer support - 4.46Functionality Pricing Starting at $30.00 per month Get Price Alternative Product [Jotform](https://www.softwareadvice.com/market-research/jotform-profile/) 4.7 [(2899)](https://www.softwareadvice.com/market-research/jotform-profile/reviews/) Ratings Breakdown - 4.68Ease of use - 4.46Value for money - 4.45Customer support - 4.60Functionality Pricing Starting at $39.00 per month Get Price Alternative Product [Connecteam](https://www.softwareadvice.com/hr/connecteam-profile/) 4.6 [(5288)](https://www.softwareadvice.com/hr/connecteam-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.47Value for money - 4.61Customer support - 4.53Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [Typeform](https://www.softwareadvice.com/hr/typeform-profile/) 4.7 [(970)](https://www.softwareadvice.com/hr/typeform-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.18Value for money - 4.38Customer support - 4.49Functionality Pricing Starting at $39.00 per month Get Price Alternative Product [Mailchimp](https://www.softwareadvice.com/crm/mailchimp-profile/) 4.5 [(17633)](https://www.softwareadvice.com/crm/mailchimp-profile/reviews/) Ratings Breakdown - 4.38Ease of use - 4.36Value for money - 4.17Customer support - 4.36Functionality Pricing Starting at $13.00 per month Get Price ## Customerly Pricing and Plans Starting price: $29.00 per month Free Trial Free Version Basic $0.00 Plan includes: - 30 Days History - Conversation Inbox - Help Center - Included 2 Teammates - Live Chat - Mobile App - Unlimited Contacts Startup $29.00 flat rate, per month Plan includes: - 180 Days History - 2000 Free Contacts - Block Users - Calendly Integration - Chat With Us - CRM - Email Marketing - Email Ticketing Forward - Facebook Messenger - Help Center Custom Domain Read More Pro $87.00 flat rate, per month Plan includes: - 5000 Free Contacts - Autoreply - Canned Responses - Everything in Startup - In-Chat Surveys - Included 10 Teammates - Live Translate - NPS Surveys - Plus Video Call & Screen Share - Remove Branding Read More Enterprise Pricing available upon request Plan includes: - 10+ Teammates - Everything in Pro - Hand-by-Hand Setup - Plus Team Reports - Quicker Customer Support - Tailored Contacts - Unlimited Days History Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Customerly Features - Popular features found in Live Chat Autoresponders Canned Responses Chat/Messaging File Sharing Mobile Access Multi-Channel Communication Real-Time Notifications Support Ticket Management Third-Party Integrations Transcripts/Chat History Transfers/Routing - More features of Customerly Access Controls/Permissions Activity Dashboard Activity Tracking Alerts/Notifications API Automated Responses Automated Routing Campaign Analytics Campaign Management Campaign Scheduling Campaign Segmentation Chatbot Churn Management Click Tracking Code-free Development Collaboration Tools Commenting/Notes Communication Management Conditional Logic Contact Database Contact Management Content Creation Content Library Conversion Tracking CRM Customer Database Customer Experience Management Customer History Customer Segmentation Customer Support Customer Surveys Customizable Branding Customizable Fields Customizable Forms Customizable Templates Dashboard Data Analysis Tools Data Import/Export Data Visualization Document Storage Drag & Drop Drag & Drop Editor Email Campaign Management Email Management Email Marketing Email Tracking Engagement Tracking Event Triggered Actions Feedback Management For Sales/Marketing Gamification Geotargeting Image Library Inbox Management Intent Recognition Interaction Tracking Knowledge Base Management Knowledge Management Language Detection Lead Capture Lead Generation Lead Management Lead Nurturing Lead Qualification List Management Live Chat Marketing Automation Mobile Interface Mobile Optimization Mobile Survey Multi-Campaign Multi-Channel Marketing Multi-Language NPS of Customers Offline Form Personalization Proactive Chat Query Suggestions Question Library Ratings/Reviews Real-Time Analytics Real-time Consumer-facing Chat Real-Time Data Real-Time Reporting Reporting/Analytics Reporting & Statistics Rich Text Editor Screen Sharing Search/Filter Segmentation Self Service Portal SEO Management Skip Logic Social Media Integration Subscriber Management Survey Builder Survey/Poll Management Surveys & Feedback Tagging Template Management Text Editing Trend Analysis Website Integration Website Visitor Tracking Widgets Workflow Automation Workflow Management WYSIWYG Editor ## Customerly Integrations LeadsBridge Integration rated undefined from -1 review Zapier Integration rated undefined from -1 review WordPress Integration rated undefined from -1 review ## Customerly User Reviews Overall Rating 4.5 Ratings Breakdown 5 67% 4 26% 3 4% 2 0% 1 3% Secondary Ratings Ease of Use 4.5 Value for money 4.4 Customer support 4.3 Functionality 4.3 Have you used Customerly and would like to share your experience with others? Giuseppe S. Verified reviewer Computer Software 2-10 employees Used daily for less than 2 years Review source Reviewed September 2018 Customerly: the best app! 5 Solved communication via chat with the customer for technical assistance. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Ease of use and integration with third-party platforms. Use of notifications also on the app side to be notified immediately. Cons: It would be nice if there was the functionality in the chat to make a screenshot of the screen so that the customer can easily give us the information necessary to assist him. Vendor Response Thanks for your business Giuseppe. We love all of our customers. We have a screenshot functionality for your Live chat users :) It was one of our first feature. Replied September 2018 Read More Christian C. Verified reviewer Marketing and Advertising 2-10 employees Used daily for less than 2 years Review source Reviewed September 2018 A must to have tool 5 We've been using the customerly tool for a few months and we're really excited. We have received numerous requests from our site and we have been able to recover some contacts that otherwise we would have lost forever. It is recommended for those who want to have a support and customer support always online and available that works for you even when you're not there Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: It is very simple to use and is complete with all the features necessary for the customer experience Cons: For the moment nothing, I find it very intuitive and works properly. Read More Luca P. Verified reviewer Marketing and Advertising 2-10 employees Used weekly for less than 2 years Review source Reviewed July 2020 Good live chat and automation, poor email delivery rate 3 Ratings Breakdown 5 Ease of use 4 Value for money 1 Customer support 2 Functionality Pros: Both the live chat and the marketing automation were really easy to integrate and to use both for us and our customers Cons: The email delivery rate has been extremely low for quite some time, and the technical customer support really lacking, even when we suggested a signing problem affecting delivery rates. Read More Francisco O. Verified reviewer Marketing and Advertising 11-50 employees Used daily for less than 12 months Review source Reviewed September 2018 Reasonable Price for killer features 5 Mobile app and desktop notifications help me to increase the response time to provide support to my customers, I have sent campaigns and the open rate is incredible. Very happy with the possibility to provide support via video chat and screensharing. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Easy to create templates for Email Campaigns, the builder works smoothly. Deliverability of emails campaigns. In-app notifications via widget are very useful Price vs features quite fair for any small business. support via video chat and screen sharing. Cons: No Knowledgebase at the moment but is in their roadmap. Read More Luca T. Verified reviewer Marketing and Advertising Self-Employed Used weekly for less than 2 years Review source Reviewed July 2020 Customerly is just amazing 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I've always been looking for something that merged ease of use with functionality - customerly was the solution! I love all the integrations and the fact that you can setup a knowledgebase along with a livechat for all visitor enquiries. Long gone are the days where I'd have to use multiple softwares Cons: I feel like the mobile app could be somewhat improved, sometimes I don't get notifications Vendor Response Thank you so much Luca. I've appreciated your feedback and we are going to improve the mobile app as well :) Replied July 2020 Read More Michele P. Verified reviewer Non-Profit Organization Management 2-10 employees Used weekly for less than 2 years Review source Reviewed January 2019 Powerful way to manage all the web communication! 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Everything is very easy to use integrations, automations, chat, it's really a great software that is helping a lot managing and growth the communication. Cons: Not found yet.. I had a little trouble managing the domain and email reception at first but It has been really manageable and the customer service is awesome. Read More Mauro G. Verified reviewer Food & Beverages 2-10 employees Used daily for less than 12 months Review source Reviewed September 2018 Good software 5 Ratings Breakdown 5 Ease of use 4 Value for money 3 Customer support 3 Functionality Pros: It has improved interactions with customers. Cons: If the customer logs out he restart a new conversation Read More Melvin ★. Verified reviewer Information Technology and Services 2-10 employees Used daily for less than 6 months Review source Reviewed December 2018 Recommended for Marketing Automation 4 Positive Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: Customerly has 3 different apps which work together but im only using Live Chat and email marketing automation. Customer support app works nicely and stable but what's different from most of their competitors is the screen sharing and video live chat. Cons: Their branded hyperlink will always stay on the live chat widget. Not a big issue but nonetheless bothers us a little -\_- Read More Andrea L. Verified reviewer Computer Software 11-50 employees Used weekly for less than 2 years Review source Reviewed September 2018 My review 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: \- simple and intuitive graphics - optimal nps management -personalization of mail automation flows - possibility of creating surveys in a simple way Cons: nothing, It's perfect for my job. I do not know what to add Read More Jorge Edel A. Verified reviewer Marketing and Advertising 2-10 employees Used weekly for less than 2 years Review source Reviewed October 2020 Modern and useful chat widget 4 Ratings Breakdown 3 Ease of use 5 Customer support 4 Functionality Pros: One of the most complete customrr support systems. It has a great modern looking chat widget plus knowledge base to avoid unnecessary questions. Cons: Extra team users get expensive when you grow Read More Showing 1 - 10 of 70 Reviews Load More Reviews ## Customerly Popular Comparisons [SurveyMonkey vs Customerly](https://www.softwareadvice.com/crm/customerly-profile/vs/surveymonkey/)[Jotform vs Customerly](https://www.softwareadvice.com/crm/customerly-profile/vs/jotform/)[Intercom vs Customerly](https://www.softwareadvice.com/crm/customerly-profile/vs/intercom/) [Compare All Alternatives](https://www.softwareadvice.com/crm/customerly-profile/alternatives/) ## Other Top Recommended Live Chat Software [Velaro](https://www.softwareadvice.com/crm/velaro-profile/) **3.9** (9) Recently recommended **1** times [Slack](https://www.softwareadvice.com/remote-support/slack-profile/) **4.7** (24131) Recently recommended **0** times [WhatsApp](https://www.softwareadvice.com/customer-communications-mngt/whatsapp-profile/) **4.7** (16386) Recently recommended **0** times [HubSpot CRM](https://www.softwareadvice.com/product/1854-HubSpot-CRM/) **4.5** (4466) Recently recommended **0** times Stuck Between Options? 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