--- title: "Customerly Software Reviews, Demo & Pricing - 2026" description: "Review of Customerly Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/crm/customerly-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [AI Agents for Customer Support Software](https://www.softwareadvice.com/category/5207-ai-agents-for-customer-support/) / Customerly Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Alternatives](https://www.softwareadvice.com/crm/customerly-profile/alternatives/) # Customerly Review From $29-$159/month Free version Free trial 4 plans Wondering if Customerly is right for your organization? Our AI Agents for Customer Support Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Customerly 4.5 [(70)](https://www.softwareadvice.com/crm/customerly-profile/#reviews) Pricing Starting at $29.00 flat rate per month ### About Customerly Customerly is a cloud-based customer service platform built for SaaS companies and digital product businesses of all sizes. Customerly helps teams manage customer support, marketing automation, and user engagement from a single dashboard. Core features include live chat, email marketing campaigns, automated workflows, customer feedback collection, and a help center for self-service support. The live chat tool lets support agents respond to customers in real time, while automated workflows handle routine follow-ups without manual effort. The feedback tools help businesses track user satisfaction and identify areas for improvement. Deployment is cloud-based, so no installation is required. Support is available via email, live chat, and an online knowledge base. Wondering if Customerly is right for your organization? Our AI Agents for Customer Support Software selection experts can help you in 15 minutes or less. ## Customerly User Interface ## Popular Customerly Alternatives Main Product Customerly 4.5 [(70)](https://www.softwareadvice.com/crm/customerly-profile/#reviews) Ratings Breakdown - 4.50Ease of use - 4.40Value for money - 4.30Customer support - 4.33Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [Gmail](https://www.softwareadvice.com/email-marketing/gmail-profile/) 4.8 [(13547)](https://www.softwareadvice.com/email-marketing/gmail-profile/reviews/) Ratings Breakdown - 4.81Ease of use - 4.77Value for money - 4.45Customer support - 4.71Functionality Pricing Available upon request Get Price Alternative Product [Brevo Marketing Platform](https://www.softwareadvice.com/scheduling/brevo-profile/) 4.6 [(3519)](https://www.softwareadvice.com/scheduling/brevo-profile/reviews/) Ratings Breakdown - 4.56Ease of use - 4.49Value for money - 4.52Customer support - 4.49Functionality Pricing Starting at $9.00 per month Get Price Alternative Product [MailerLite](https://www.softwareadvice.com/marketing/mailerlite-profile/) 4.7 [(2323)](https://www.softwareadvice.com/marketing/mailerlite-profile/reviews/) Ratings Breakdown - 4.59Ease of use - 4.71Value for money - 4.77Customer support - 4.54Functionality Pricing Starting at $12.00 per month Get Price Alternative Product [ActiveCampaign](https://www.softwareadvice.com/crm/activecampaign-profile/) 4.6 [(2568)](https://www.softwareadvice.com/crm/activecampaign-profile/reviews/) Ratings Breakdown - 4.24Ease of use - 4.34Value for money - 4.40Customer support - 4.46Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Success.ai](https://www.softwareadvice.com/email-marketing/success-ai-profile/) 4.8 [(418)](https://www.softwareadvice.com/email-marketing/success-ai-profile/reviews/) Ratings Breakdown - 4.82Ease of use - 4.74Value for money - 4.75Customer support - 4.80Functionality Pricing Starting at $33.00 per month Get Price ## Customerly Pricing and Plans Starting price: $29.00 per month Free Trial Free Version Basic $0.00 Plan includes: - 30 Days History - Conversation Inbox - Help Center - Included 2 Teammates - Live Chat - Mobile App - Unlimited Contacts Startup $29.00 flat rate, per month Plan includes: - 180 Days History - 2000 Free Contacts - Block Users - Calendly Integration - Chat With Us - CRM - Email Marketing - Email Ticketing Forward - Facebook Messenger - Help Center Custom Domain Read More Pro $87.00 flat rate, per month Plan includes: - 5000 Free Contacts - Autoreply - Canned Responses - Everything in Startup - In-Chat Surveys - Included 10 Teammates - Live Translate - NPS Surveys - Plus Video Call & Screen Share - Remove Branding Read More Enterprise Pricing available upon request Plan includes: - 10+ Teammates - Everything in Pro - Hand-by-Hand Setup - Plus Team Reports - Quicker Customer Support - Tailored Contacts - Unlimited Days History Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Customerly Features - Popular features found in AI Agents for Customer Support Communications Management Compliance Management Conversational AI CRM Integration Human-in-the-loop (HITL) Interaction Tracking Knowledge Base Management Performance Metrics Sentiment Analysis Speech Recognition Third-Party Integration - More features of Customerly Access Controls/Permissions Activity Dashboard Activity Tracking Alerts/Notifications API Automated Responses Automated Routing Autoresponders Campaign Analytics Campaign Management Campaign Scheduling Campaign Segmentation Canned Responses Chatbot Chat/Messaging Churn Management Click Tracking Code-free Development Collaboration Tools Commenting/Notes Communication Management Conditional Logic Contact Database Contact Management Content Creation Content Library Conversion Tracking CRM Customer Database Customer Experience Management Customer History Customer Segmentation Customer Service Analytics Customer Support Customer Surveys Customizable Branding Customizable Fields Customizable Forms Customizable Templates Customization Dashboard Data Analysis Tools Data Import/Export Data Visualization Document Storage Drag & Drop Drag & Drop Editor Email Campaign Management Email Management Email Marketing Email Templates Email Tracking Engagement Tracking Event Triggered Actions Feedback Management File Sharing For Sales/Marketing Gamification Geotargeting Image Library Inbox Management Intent Recognition Knowledge Management Language Detection Lead Capture Lead Generation Lead Management Lead Nurturing Lead Qualification List Management Live Chat Marketing Automation Mobile Access Mobile Interface Mobile Optimization Mobile Survey Multi-Campaign Multi-Channel Communication Multi-Channel Marketing Multi-Language NPS of Customers Offline Form Personalization Proactive Chat Query Suggestions Question Library Ratings/Reviews Real-Time Analytics Real-time Consumer-facing Chat Real-Time Data Real-Time Notifications Real-Time Reporting Reporting/Analytics Reporting & Statistics Rich Text Editor Screen Sharing Search/Filter Segmentation Self Service Portal SEO Management Skip Logic Social Media Integration Subscriber Management Support Ticket Management Survey Builder Survey/Poll Management Surveys & Feedback Tagging Template Management Text Editing Third-Party Integrations Transcripts/Chat History Transfers/Routing Trend Analysis Website Integration Website Visitor Tracking Widgets Workflow Automation Workflow Management WYSIWYG Editor ## Customerly Integrations Zapier Integration rated undefined from -1 review Zendesk AI Integration rated undefined from -1 review Slack Integration rated undefined from -1 review ReACT Integration rated undefined from -1 review Shopify Integration rated undefined from -1 review ## Customerly User Reviews ## Customerly customer ratings - Overall rating: 4.5/5 - Total reviews: 70 ### Rating distribution - 5 stars: 47 reviews (67%) - 4 stars: 18 reviews (26%) - 3 stars: 3 reviews (4%) - 2 stars: 0 reviews (0%) - 1 star: 2 reviews (3%) ### Secondary ratings - Ease of use: 4.5/5 - Value for money: 4.4/5 - Customer support: 4.3/5 - Functionality: 4.3/5 --- Have you used Customerly and would like to share your experience with others? ### Customerly Saved Me - Overall rating: 5/5 - Reviewer: Marco C. - Verified reviewer: Yes - Industry: Photography - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have been using Customerly for over a year, mainly to manage my newsletter (about 7k users) but I have also used it to create a sales funnel #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really liked the simplicity with which you can create funnel of email marketing and start earning money soon #### Cons Nothing, the Customerly's team is very serious and ready to listen to every need of those who use the software, so as to satisfy and solve everything. --- ### Customerly: the best app! - Overall rating: 5/5 - Reviewer: Giuseppe S. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Solved communication via chat with the customer for technical assistance. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use and integration with third-party platforms. Use of notifications also on the app side to be notified immediately. #### Cons It would be nice if there was the functionality in the chat to make a screenshot of the screen so that the customer can easily give us the information necessary to assist him. #### Vendor response Thanks for your business Giuseppe. We love all of our customers. We have a screenshot functionality for your Live chat users :) It was one of our first feature. Replied September 2018 --- ### Good live chat and automation, poor email delivery rate - Overall rating: 3/5 - Reviewer: Luca P. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: July 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Both the live chat and the marketing automation were really easy to integrate and to use both for us and our customers #### Cons The email delivery rate has been extremely low for quite some time, and the technical customer support really lacking, even when we suggested a signing problem affecting delivery rates. --- ### A must to have tool - Overall rating: 5/5 - Reviewer: Christian C. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We've been using the customerly tool for a few months and we're really excited. We have received numerous requests from our site and we have been able to recover some contacts that otherwise we would have lost forever. It is recommended for those who want to have a support and customer support always online and available that works for you even when you're not there #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is very simple to use and is complete with all the features necessary for the customer experience #### Cons For the moment nothing, I find it very intuitive and works properly. --- ### Reasonable Price for killer features - Overall rating: 5/5 - Reviewer: Francisco O. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2018 - Review source details: This review was submitted organically. No incentive was offered Mobile app and desktop notifications help me to increase the response time to provide support to my customers, I have sent campaigns and the open rate is incredible. Very happy with the possibility to provide support via video chat and screensharing. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to create templates for Email Campaigns, the builder works smoothly. Deliverability of emails campaigns. In-app notifications via widget are very useful Price vs features quite fair for any small business. support via video chat and screen sharing. #### Cons No Knowledgebase at the moment but is in their roadmap. --- ### Customerly is just amazing - Overall rating: 5/5 - Reviewer: Luca T. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used weekly for less than 2 years - Reviewed: July 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I've always been looking for something that merged ease of use with functionality - customerly was the solution! I love all the integrations and the fact that you can setup a knowledgebase along with a livechat for all visitor enquiries. Long gone are the days where I'd have to use multiple softwares #### Cons I feel like the mobile app could be somewhat improved, sometimes I don't get notifications #### Vendor response Thank you so much Luca. I've appreciated your feedback and we are going to improve the mobile app as well :) Replied July 2020 --- ### Powerful way to manage all the web communication! - Overall rating: 5/5 - Reviewer: Michele P. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: January 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Everything is very easy to use integrations, automations, chat, it's really a great software that is helping a lot managing and growth the communication. #### Cons Not found yet.. I had a little trouble managing the domain and email reception at first but It has been really manageable and the customer service is awesome. --- ### Good software - Overall rating: 5/5 - Reviewer: Mauro G. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros It has improved interactions with customers. #### Cons If the customer logs out he restart a new conversation --- ### Recommended for Marketing Automation - Overall rating: 4/5 - Reviewer: Melvin ★. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2018 - Review source details: This review was submitted organically. No incentive was offered Positive #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Customerly has 3 different apps which work together but im only using Live Chat and email marketing automation. Customer support app works nicely and stable but what's different from most of their competitors is the screen sharing and video live chat. #### Cons Their branded hyperlink will always stay on the live chat widget. Not a big issue but nonetheless bothers us a little -_- --- ### My review - Overall rating: 5/5 - Reviewer: Andrea L. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: September 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros - simple and intuitive graphics - optimal nps management -personalization of mail automation flows - possibility of creating surveys in a simple way #### Cons nothing, It's perfect for my job. I do not know what to add --- Showing 1 - 10 of 70 Reviews Load More Reviews ## Customerly Popular Comparisons [Gmail vs Customerly](https://www.softwareadvice.com/crm/customerly-profile/vs/gmail/)[Brevo Marketing Platform vs Customerly](https://www.softwareadvice.com/scheduling/brevo-profile/vs/customerly/) [Compare All Alternatives](https://www.softwareadvice.com/crm/customerly-profile/alternatives/) ## Other Top Recommended AI Agents for Customer Support Software [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) **4.5** (3473) Recently recommended **0** times [Zoho Desk](https://www.softwareadvice.com/crm/zoho-desk-profile/) **4.5** (2215) Recently recommended **0** times [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) **4.7** (1788) Recently recommended **0** times [TeamSupport](https://www.softwareadvice.com/crm/teamsupport-profile/) **4.5** (849) Recently recommended **0** times Stuck Between Options? 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