Daylite vs Help Scout

Daylite has 321 reviews and a rating of 4.58 / 5 vs Help Scout which has 162 reviews and a rating of 4.70 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.58 / 5 (321)

4.70 / 5 (162)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.5 / 5

4.5 / 5

Customer Support

4.5 / 5

5.0 / 5

Functionality

4.5 / 5

4.5 / 5

Last Review Written

October 19, 2020

November 24, 2020

Pros/Cons

  • Pros

  • Easy to use and it is usable for various purpouses. The customer service acts quick and good It is not expansive

  • The many links and relationships are instrumental and easy to use and remember to use, and I absolutely love the mail integrator.

  • Cons

  • The app has a lot if limitation. The mail assistant is great, but complicated for answers on the go via the Iphone.

  • While it’s a solid, unhesitatingly buy for Mac shops, it’s unable to integrate well with A heterogenous shop— PCs and Androids don’t play well with it.

  • Pros

  • I absolutely love the templates, and tagging features. Also the knowledge base was super easy to set up.

  • Extremely intuitive and easy to use. Learning to use Help Scout takes very little time at all. I enjoy the overall UI and simplicity.

  • Cons

  • - wish that the interface could be a little more customized for our specific needs - really don't have any downsides to it - it's a great product

  • The tags are helpful but they can't be exported which China makes it difficult to track or manage their use.

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Advisor Recommendations & User Awards

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2020

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Pricing Guide

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux