Dealer.com Software

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About Dealer.com

Dealer.com is a digital marketing software that helps automotive businesses build websites using customizable content to offer incentives and drive engagement. The solution allows teams to create campaign strategies, homepage banners, custom landing pages, digital advertisements and more to promote stocks. It lets managers optimize search engine performance, maintain brand reputation via social media handles and gain insight into website performance. Dealer.com offers a real-time bidding platform that enables administrators to track visitors’ browsing behavior and improve page engagement in real-time by showcasing relevant ads to specific individuals using machine learning algorithms. Additionally, it helps teams analyze the performances of advertisements posted in...
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Dealer.com retailing

Dealer.com User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

4

Customer support

4.5

Functionality

4

Showing 1 - 5 of 34 reviews

Silvia

Company size: 51-200 employees

Industry: Automotive

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

January 2022

Great People over at Dealer.com

I do enjoy using Dealer.com as the web provider for our dealerships.

Pros

What good is a product or a service if you do not have a reliable person to turn to when you need assistance? That is what makes dealer.com so nice. When we have a problem, I know I can reach out to our account manager and the issue will be resolved.

Cons

I do wish Dealer.com gave dealers more flexibility in regards to the creative aspect of their website. Sometimes, I feel like the pages generated look very bland and are repetitive since they are distributed to each dealer (within the same manufacture).

Reasons for switching to Dealer.com

It is a Cox Automotive product and we wanted to integrate other softwares that we were using from Cox Automotive into our website.

Marina

Company size: 201-500 employees

Industry: Automotive

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
4

Customer support

out of 5
3

Functionality

out of 5

March 2022

May be trying to keep up with competitors

Dealer.com is an approved vendor for all our manufacturers (5 brands). They can easily share information with each other and this is why we've been with them for so long. Hard to turn such a huge ship at this point. They get the job done, though through my 5-6 years working with them - seems like they are just mixed in with the competitors, instead of standing out.

Pros

The backend tool allows me to build my own pages, add creative, etc. I like how I can get in and see inventory, change things as needed. Updates are pretty quick. We currently have unlimited exports (of our inventory feed) that is important to us.

Cons

It seems that Dealer.com likes to concentrate on little details and hails them as huge improvements, but front end customer use/look details are left behind. I now hear my management say more and more that they like the design and operation of other dealer's websites that are not Dealer.com. Of course, it is hard to say how backend and operations are for those sites, but Dealer.com needs to get into the game for things that multitudes see.

Reasons for choosing Dealer.com

Price and manufacturer coop approval. Also, options to do advertising through them (which was also coop approved).

Allison

Verified reviewer

Company size: 51-200 employees

Industry: Automotive

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
3

Ease-of-use

out of 5
2

Value for money

out of 5
2

Customer support

out of 5
3

Functionality

out of 5

March 2019

Slow Websites & Unhelpful Support

Overall, Dealer.com is not the worst website provider I have used, but there are so many others that are better at a similar price point, that it makes the hassle of trying to work with them pointless.

Pros

The only item I like in reference to Dealer.com websites is the amount of things you can change on the site and in the containers. This makes it easy to set your site apart from others and make it different.

Cons

The websites are slow and the text is very hard to read. It is not super compatible on mobile versions and support takes a very long time to get things done, or they do not complete the ticket at all.

Dan

Company size: 2-10 employees

Industry: Automotive

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
4

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

April 2022

Dealer.com is a superior website provider

After having used other website providers in the automotive space, I've used Dealer.com for roughly 8 years and this is my favorite website provider to date.

Pros

The eye-catching designs of Dealer.com websites are superior to other website providers in the automotive space. The ease of adding or managing content is user friendly. The customer support is above average.

Cons

The mobile versus desktop experience is different from other providers with a responsive design. Would prefer more mobile responsive solution.

User Profile

Kyle

Verified reviewer

Company size: 201-500 employees

Industry: Automotive

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

April 2019

Dealer.com ControlCenter Review

Using Dealer.com ControlCenter is a great way to make sure you are getting all the correct info you need for the dealership. Highly recommended for anyone looking to close more sales.

Pros

Dealer.com ControlCenter provides everything I need to make sure I get enough eyes on the vehicles we sell at the dealership. This gives me full control when it comes to monitoring and statistics as well. You need to know when something isn't working and this Control Center gives you great insight.

Cons

I find some of the navigation to be a little hard to understand. It's not the best layout and it feels like not a lot of thought when into how to properly jump from area to area. But, once you understand where everything is it becomes much easier. I wish there was a way to edit the panels in the order of my choosing.

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